I give 0 ratings , my experience here was not good first prescription was wrong it was way off…read morewaited 3 weeks for another appointment to get retested to get it right , put my trust in this place to get it right but just got the glasses back today and still the prescription is off , not right , not caring about someone's vision is no joke , and that's what it felt like at this place , I'd like my 272 dollars back but that probably won't happen, and they charged my insurance for glasses I can't even wear , I went in to pick up the second time and was handed the glasses over the counter and that was it , like here's your glasses go away , yes I give 0 stars , you've stressed me more than you even care to know not only was my money wasted , you charged my insurance

The doctors and staff at FVC Excelsior Springs are amazing! Both my husband and I are happy…read morecustomers. My eye glass needs are a bit quirky due to personal preference. I really appreciate that the FVC staff does a great job working with me. I highly recommend Family Vision Center in Excelsior Springs!

It is so refreshing to find such customer service! You talk with an actual person to set up an…read moreappointment that won't be months out! When you go, you get right in and spend your whole time with the doctor!

Wow what an amazing experience. The staff was super friendly and helpful. They were able to get me…read moreright in and taken care of. I had gotten a piece of metal in my eye and they were able to extract it and send me on my way! Thanks again.

The new scheduling person is rude and snarky. She is not aware that patients do not get cards…read moreanymore for their insurance or that she can look up coverage via a social security number. She put me on hold and hung up. Her tone was sarcastic. Dr Brass was Ok but some of the new Drs need to take time to explain the prescription to the patient and how to get used to progressive lenses. It seems to be common practice with all Doctors not to really engage much... Or to make sure information is shared at all.

Very friendly here. I dont have good insurance so the nurse was gonna set it up so I could get the…read moreprescription Dr wouldn't do it. This place does not care unless u have money. I will be searching for another place. Obviously im not wanted as a patient. Very hurt... There are drs out here that do care and do best for people. Very upset My glasses are 2 years old

I have been a Gerry customer since 1991 in Liberty. Their prices are higher than some of the…read morediscount places, but I return again and again for the customer service they have always provided. I know when I go in there, I will have help deciding on frames and will have friendly and knowledgeable staff. Until a couple of weeks ago, that is. I visit maybe 2-3 times a year for an adjustment or to have the nosepads replaced. I have NEVER been charged before for either service. I had gone in recently for advice about keeping them clean (there is very little space to get in and around these pads to clean. The man told me to use a soft toothbrush and soapy water. I followed his advice and the result was, I scratched my lenses. So I went back in to have the dirty pads replaced, and was told it would be a charge of about $7 to do that. I said, I have never had to pay for that before. And the girl said pretty flippantly," well, it's always been that way". She started to write down my contact info. I asked for my glasses back and told her, "the customer service here has always been exemplary, but I will go elsewhere now. And I am about ready for new glasses, but I won't be coming here." This seems minor, I know. But it was her attitude that got me, along with her assumption that I didn't know any better. In this economic time, businesses are struggling to stay open. That is not the time to push away established customers. Dr. Samuels, Nancy, and Gary had been the staff for nearly 30 years - and now, I do not see anyone in there I recognize. Maybe it's changed hands, perhaps some of them have retired, but the consistent service I come back for is no longer provided. Maybe this is progress. But there are numerous other eyeglass establishments within a short distance. It is time to find one who still puts customer service first.

Gerry Optical used to be one of the better optical shops in Kansas City but this time around, it…read moretook three months to get glasses and when they finally came in, the woman working in the store was in too big a hurry to be courteous and do a proper adjustment. She said she had 1 1/2 hours till store closing but acted like it was five minuets. I say this as someone who worked in an optical shop for five years, so I know what I'm talking about.

I have been seeing Dr. Seuter for about 6 years. I love her. She is so nice and is very helpful…read more They don't have that awful air puff machine - they just put a tool by the eye to get pressure. I spent a ton of time with her this week trying new contacts and then speaking with someone to find glasses and price them. They kept the data so I can buy them next year. My husband recently went to them for the first time and had a great experience as well.

I had an accident at work and scratched my eye!! I called them and got in pretty quickly. The…read moredoctor put a drop in my eye so I could open it, and put a lense in the eye to bandage it. I went back two more times, and along with antibiotic drops and Blink, I'm recovering!!!! I was so thankful that everyone was so caring. The doctor was great. Can't thank them enough.

The doctor and the staff there are great. They are patient and take your time with you. I don't…read moresell you things you don't need. Highly recommend.

Everything about this place of business I've loved for years. Both doctors are wonderful very…read morecaring and always have helped my children and my family. The staff there is incredibly helpful the manager Daron he's great. I've never looked forward to visiting a business for our yearly eye exams, and glasses. Same-day glasses is a win for me. Very affordable and Eyemart express always has coupons which is great.

My daughter's glasses met an untimely demise thanks to my 1-year-old beagle. She needed a…read morereplacement in a hurry and thankfully we still had a current Rx. My sister had a positive experience at Eyemart Express so we popped in Friday morning hoping to have new glasses that day. They had a BOGO offer available to new customers and in about 30 minutes we walked out with 2 new pairs of glasses. It isn't a huge place, meaning you won't find a vast selection, but they had enough for a picky 19-year-old to find two pairs she actually liked. Customer service was also great.

This is the only option given through my insurance. I have been going there for over 5 years and…read morehave never received a pair of glasses without an issue. The frames and lenses are not of a good quality and good luck getting them to fix thier mistakes. My daughters have both gotten glasses there when they were in my insurance and both had issues. They made a pair of glasses, for one of my daughters, with the prescription reversed. She had to take them back several times and they were never made correctly. We threw the glasses in a drawer and I took her to a different provider and paid out of pocket.

I Love love love the Dr and the lovely staff. So very helpful when selecting frames, they are…read morealways helpful and give their opinion when you're trying on frames. They explain every detail of the process.

The doctor and assistant provided excellent care. Dr. T. is a great optometrist and I highly…read morerecommend him. However, I found the front desk staff to be generally unprofessional and at times discourteous, with the exception of one individual who was helpful and friendly. Specifically, Avery's behavior was unacceptable and did not meet professional standards. I hold my eye doctor in high regard but am contemplating changing providers due to my experiences with the front desk staff.

Excellent service & care. Thorough exam. Professional and caring staff. Highly recommend!read more