I have been to this location N no of times (near to my home). The staff are helpful and polite. One…read morebranch manager is there to route you to the designated point of contact. For clerical things like cash withdrawals, cheques, and demand drafts, there are 3-4 counters, and for banking things (opening an A/c, CD account, or any financial-related things), they have a dedicated expert. I always make an appointment before visiting the relationship manager for any work. Johanna used to work there and she helped a lot with my day-to-day banking things. Today I got the chance to meet Neha Pradhan and she was really helpful. Parking: Ample parking spots so no issues there ATM: Drive in ATM-2

Simply put, and I sincerely HOPE someone at the branch sees this, Ive called your branch 19 times…read moreover 3 DAYS, from 9am thru 4pm, and not one time did anyone PICK UP THE PHONE, NOT 1 TIME WAS THE PHONE ANSWERED. Congrats, I brought a 2 mill account to another bank!

Never met workers so useless before. Everything is a problem and they dnt know how to do anything…read more Save yourself the trouble and go to the Parsippany one. They have never gave me a problem and this bank always leaves me feeling so frustrated!!!

Doesn't matter which TD bank you go to, they all suck! My wife does her banking here and every…read moretransaction is an uphill battle.

Absolutely the worst experience possible. Today is the second day I came to this bank to get a…read moreduplicate debit card. This guy Robel literally takes 30 minutes to get me a dup then tells me the machine isn't working. Complete worst of time. Td needs to do a better job of training there employees. This isnt a complicated thing I just wanted a duplicate debit card. Complete waste of my time. I'll be going to another branch.

This branch is best branch especialky the banker sara , she is an asset to this branch always…read moresmiling and helping customers , even if u have difficult banking problem sara will solve easily . Sara also helps to communicate with people who cannot speak well english that shows how much she cares .

The entrance to the bank is hard to find and the ATM is on the inside of the bank, which I find…read moreinconvenient/ unusual. Not a convenient stop if you aren't familiar with this bank!

Literally the best, most personable bank ever. You need to make appointments for accounts and such…read morebut Bob, who is an absolute sweetheart had me in and out in 10 minutes. Highly recommended!

I had took my entire lunch to try and withdraw some money but they ended up deciding to keep me…read morewaiting until the very last second and lied to my face saying how I cannot withdraw because I have a lot of transactions. I went over my purchase limit that is all . I had to contact wells through my mobile app and they told me I should have no problems, whatever they had told me was completely false information, and they even sent me to a couple different locations where I have not had a problem since ! I was in and out within 10 minutes!!! It seems only this location has a manager who does whatever she pleases LOL . I canceled my card and ordered a new one after this experience. Be careful of who you give your information to. I will be switching banks asap . I have never been this frustrated with my own bank before . of course this was done for the fun of it and the fact they will never deal with me again . I have filed a complaint against this location as well as its workers . the manger specifically was some old lady who stared me down the entire time I was there she was judging me and talking under her breath with the lady who took my personal information to the back . I will be filing multiple complaints and I will be back for the names of the people who assisted me . 03/25/2025. -Boonton NJ Wells Fargo bank . It is beyond me how my bank doesn't know what they are doing . It is also beyond me how they think I will allow this disgusting behavior to continue. Have a good day everyone! i recommend going to a different branch if you are in need of help or even a positive attitude from your banker .

Stay away. Gave me a runaround to open a simple business account. Brought in all my documentation…read moreand business paperwork and still wasn't good enough. Plenty of banks looking for business, this is not one of them.

This bank sucks. Difficult to work with and very archaic banking tech and policies. Their…read moreemployees/bankers have no clue what they are doing and consistently provide wrong information. I moved my all accounts to Kearny bank.

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So back with another IRA CD to cash out, and now they charge $50 penalty because it's the last IRA…read moreaccount my mother had. Not closing it early - just not renewing because their rates are lower than all the other banks. What a crock of sh--! Do not do business with this bank.

If I could give this bank ZERO stars I would. My company has been a customer there since 2008…read moreincluding a Business Checking Account, and a rather sizable Capitalization Loan. We have been working remote since the 2nd week of Mach 2020 due to COVID-19 and have our mail held at the local post office (which has been an issue because not all mail has been there when we come to pick it up. When we did receive a notice of the account being over drawn, I personally went to this branch in Boonton who has been servicing my company since we started with this bank and made a deposit to cover the shortage. The teller took my deposit and put it directly into our business checking account and gave me a receipt. Two-weeks later I get a letter with a check from Santander "Collections Operations" department stating that the enclosed check is for the overpayment for the account and that the account has been closed. I just got off the phone with this department and was told that the branch should have called me since there was an issue...guess what...no phone call ever took place. How do I know? Because all calls forward to our employees cell phones, yes even mine. I just asked all 14 of our Team members and no call ever took place. BTW, the person on the phone with me seemed shocked that the branch never called me. Can you imagine? A company with a good standing relationship with this bank and this is the way they handled us? Good thing that Cap Loan was paid off in full a couple of years ago. We are a $20 Million Dollar a year Ad Agency...so...my turn...you don't want to take care of your "customers" with any decent approach, I feel EVERYONE should know. Bottom line...there are a lot of banks out there...GO to anyone of them and NOT Santander. If you do for either personal or business reasons, don't be surprised if you are treated like a non-important entity. Like Bob Seeger sang "I feel like just a number". This branch can't even retain anyone other than tellers. I have looked the other way for 12 years; now it's time to start chirping. Consider yourself warned. Buyer Beware...Good luck.