From the moment I walked in, the entire experience was seamless. The staff was incredibly friendly,…read moreattentive, and right on time, which I really value. I never felt rushed at any point. The doctor took their time, was extremely thorough, and explained everything with a level of knowledge that made me feel confident in my care. What stood out most was how kind and present they were throughout the entire appointment. The exam itself was very comprehensive, and it's clear they truly care about doing things properly rather than rushing patients through. I've had some really terrible eye exam experiences in town at the last three facilities, and after leaving a doctor I loved in West Hollywood, I hadn't been able to find someone of that caliber locally until now. This office actually exceeds that experience, which says a lot. They also took my insurance and CareCredit, which made the whole process even easier and more accessible. I'm so happy to have found this office and finally feel like I've found my eye doctor. Highly recommend.

I've been going here for several years now, and he's a great eye doctor with a matching staff. I'll…read morestart by saying reallllly busy as the year ends so make sure to call before December for an appointment :-) They take the time to get to know you, discuss your concerns and look at your history. Dr Hayashi remembers his patients and is open to trying different things that may work best based on your feedback. One of my favorite things is that the office staff has the ability to text. It just makes life easier when you want to place a contacts or glasses order. I have referred other friends and family and they have all become patients of him as well.

Got my first glasses with Dr. Sivas when I was a kid which was over 20 years ago. They use to be…read morelocated on Kings Canyon and Chestnut but moved towards the Sunnyside area. It was a joy then when I went to get glasses or an exam. Dr. Sivas was always attentive and friendly and made the process enjoyable. He would talk to me about life, career, and family. When they moved, I lost track of them initially and went for my examinations else where. Found out later they just moved down Kings Canyon some more. Went it, booked an appointment and I was ready to go. Came in for my appointment on the later date and sat there waiting for someone to greet. There was no receptionist for 15 minutes. Finally told her I'm here for an appointment and she told me to wait. It took over an hour maybe an hour and a half to get brought in. Waiting time wasn't pleasant whatsoever. Moving on, did the examination and choose my frames and then waited a few weeks. When it was time to pick them up, I waited about an hour until I was brought in for fitting. The last straw was the second appointment. Came in and was told to sit down and wait. Only 1 person was in the lobby ahead of me so I thought it wouldn't take too long. 2 people then arrived after me waited less than I did and was brought in. I don't know if they had an earlier appointment or had better insurance than I did but waiting 2 hours was upsetting. Haven't been back here in over 5 years still hesitant to ever coming back. Currently looking for another optometrist, so it reminded me of this place.. Missed the good old days when they actually cared for their customers. Wasn't really on Dr. Sivas but more so his wife. I hope they read this and change for the better. And I won't give them a one star.

This place sucks, I never got my glasses. Was told I was supposed to get them in 3 months. Never…read morereceived any update. I called 15 times over and over, and the voicemail is full, not like they even call back. I'll never come here again. I DO NOT recommend.

Great staff and amazing doctor. Dr. Charters is my favorite optometrist ever…read more Office is clean and welcoming. Receptionist is polite and professional. Assistant is always nice, patient, and helpful. I never had to wait more than a few minutes before being taken care of after checking in for an appointment. Good selection of frames. If you can't find anything you like, the doctor always gives you a written prescription anyway that you can use somewhere else. They never pressure you into buying their products or to add any extra features to your lenses.

I have been coming here since I was young. I love Dr. Charters and the staff. Very easy to set an…read moreappointment. Willing to put you on a wait list if you are flexible. Open on Saturdays. Good eye glass selections. Very thorough. An eye prescription is given after eye exam.

Literally woke up extra grateful for Dr. Yamamoto. I had sudden blurry vision after a facial…read moretreatment at a local med spa. Since the treatment was at 5:00 PM, I went home chalking it up to my first experience with this type of treatment. When I woke up the next day, my vision was still blurry so I immediately contacted the med spa via email phone call. When they didn't call me back, I had to seek treatment from an optometrist. I've never been to Dr. Yamamoto's office, but she came highly recommended by a few family members and she got me in the same day. She ran extensive tests and was incredibly patient with me throughout the process. I was so grateful that she got me in last minute and helped me figure out what was going on. Her clinic was clean and chic and the front office was warm and welcoming. I also appreciated that she has her own eye glass shop. Having this terrible experience with a med spa was actually a blessing in finding my new optometrist.

1.5 hr phone wait and still waiting to make appointment. I think they need another office person!!read more

I wasn't sure what to expect given the mixed reviews, but my experience was excellent on the doctor…read moreside and horrible on the retail side. I've often felt rushed during eye exams in the past, and my prescriptions never seemed quite right. Dr. Casagrande completely changed that--he took the time to thoroughly assess my vision and made sure everything was dialed in. My eyesight has never been clearer, and I truly appreciated how committed he was to getting it right. On the retail side, this is where they fall short. Neither of our glasses orders were completed anywhere near the promised timeline. My wife's glasses are on track to be almost two weeks past the promised delivery date. They send you a text saying you can check your order here and it never updates past accepted and for my wife her order couldn't be found. So their portal is useless. I'd recommend using the eye doctors here but avoiding the retail side altogether--they come across as unprofessional, and when orders are delayed, follow-up calls make you feel like an inconvenience. Expect long hold times if you call, and if they say they'll call you back, don't rely on it. This was my first experience here. I don't know if I will return as I don't know if I want to deal with using a separate retail outlet to order my glasses.

Had high hopes for this place. Started off great. A couple of weekend employees ruined it. Lack of…read moreemail response regarding my concerns only confirmed things for me. Having to wait about two weeks for one of the prescription glasses I ordered, apparently because they were the pair being covered by insurance? After I finally do get my second pair, I'll be sure to never do business with 20/20 Optometric, again. Have always preferred buying from local business, but not when they're like this. What a waste.

I went to the downtown office. Staff was great. Vanessa was extremely helpful in making sure my eye…read moreglasses were perfect! I ended up getting 3 pairs. Super happy!!!

I brought my nephew here for an appointment that he has at 11:45. We got here early to check in. I…read morehad been waiting for about an hour and at this point it was already 12. We asked the ladies at the front what was taking so long and they told me that his appointment wasnt until 12:15. I showed them proof of email stating that the appointment was at 11:45. They ended up giving attitude and not taking my nephew in until 1. We sat in the room waiting for the doctor to come in for thirty mins and still nothing. They have not even checked him. Im so frikken annoyed at these people. Highly wouldn't recommend. Update: It is now 2:15 and still nothing.

Well I have tried to make an appointment and left three voice messages and they have never returned…read moremy call. My Internist recommended them but really not to ever return my calls!!

Dr Sharifi is one of a kind. He is 5-STAR all the way. He is brilliant, effective and…read moreprofessional. He's also very kind and has a bit of a sense of humor. He performed my cataract surgeries flawlessly and I cannot thank him enough for giving me back this much sight. For the billing department, though, 3 stars is all I can possibly give. I have little good to say. I paid for my surgeries upfront in good faith. Shortly thereafter, I expected an agreed upon refund. 3+ months later, with several confused and apparently untrue statements that my refund had already been returned to me, no refund has been received. It isn't a large refund but as a senior with Medicare, a refund is always a great thing. Go to Dr Sharifi by all means, but discuss his billing department practices beforehand.

I am always treated very well here. Check in is very simple and easy…read more Back office staff are competent and work well together. Dr Scott is patient and professional and I am happy with my treatment there.

Located inside the California Eye Institute. I've been here multiple times to purchase my glasses…read more Time sure flies I usually get my eyes checked annually but since having kids I've lost track of time and apparently 4 years later I haven't been seen by my eye doctor. Since staring a new position at work I'm constantly looking at a computer screen and I've noticed some vision changes. I called 3 weeks ago and they gave me the earliest date and time. Arrived today about 7mins before they officially opened at 8am. They have self check in kiosks for both Fog Remington and Insight Vision Center. Easy to use they provide the instructions in English and in Spanish. You simply provide your information, Scan your DL and they also ask for a payment card. The waiting room is a good size and has many seats. The ladies at the front counter are nice. Noticed that people do try to check in with them but they would redirect them to the self service kiosks. I was called back about 10mins later. Dr.Lu is my doctor she's kind and knowledgeable, listened my concerns. My appointment as a whole lasted about 30mins. The place is clean and everyone was friendly.