Simple glass is just amazing! These guys removed eight tall more narrow windows and transition…read morethem into four windows. Between the trim removal and expertise of their people I can't say enough. The options they gave were more than I really needed, but it helped them point me in the right direction of what was just perfect for my house. We come home every day floored by the new look! I went as far as to use them at my ranch house as well, where we kept the frames and replaced the glass only. That was something I didn't even know was possible and I'm so excited about how that came out and I was able to get new windows for the price just doing new glass. If you call them and they talk to you about replacing Glass instead of replacing the entire window listen hard because that is a great option!!

Simple Glass helped me with 2 custom bathroom shower projects and windows for my house. Very…read moreprofessional and I will recommend this business with any small of large projects. Very competitive with prices and great quality. Will use them again.

They replaced all the windows in my house for a fair price, everything was quick and easy and I…read morecouldn't be happier. I love the windows.

Over the past 2 years we have had Alberto and his son install 2 shower stall glass enclosures in…read moreour home. Both times they were very competitive on price and the jobs were great. We have had a small problem with one of the doors due to a hinge adjustment. They promptly came out and fixed the problem. At no cost. They are some of the best people I've worked with and we couldn't be happier with them. I highly recommend them if you need glass work at your home. Customer service is very professional and couldn't possibly be better.

Service Bath & Glass added bevel strips to my builder grade mirror in my master bath. I remodeled…read moreand wanted to keep the big mirror but did not want it to continue to appear builder grade, and a frame didn't go with the look. Wow, what a great enhancement!! Everyone there was great to work with from the gentleman who came to measure, the two men that came to install and the lady that answered the phones and scheduled. Thank you all. I love my "new" mirror!

I needed a 16 x 19 mirror cut to fit inside a frame to replace one that shattered. They had it…read moreready the next day for a great price, and it looks and fits great. I highly recommend their service and craftsmanship.

The day after Christmas there was an attempted burglary at my home that resulted in a broken…read morewindow. I called out a window replacement company that is owned by someone I know but they only do full window replacements and they do not normally do glass installation. Overnight it occurred to me that rather than do an entire window replacement I could simply have the pane replaced that was broken so I called Lone Star Glass & Aluminum after finding them in a Google search. The woman who answered the phone had a very flat affect and did not seem very friendly, in fact I she came across as annoyed. She told me they couldn't get anyone out until the next Tuesday, as Monday New Years Day, then asked me what size the glass was that needed replacing. I gave her the dimensions and she paused then let me know it would be $180 for that piece of glass to be installed. I told her that it had to be replaced as soon as possible, and if the following Tuesday was the soonest they could come then I guess that would have to work. Later that same afternoon, the earlier mentioned full window replacement guy came by to give me a quote to fully replace the entire window grouping, and he also said he could likely send someone by earlier to replace the glass if I went and bought the pane, the plastic trim, and had everything ready for their person. Since the temperatures were going to be below freezing for the following few days I said yes please come and install it, and went to buy the glass, which cost me about $60. As rotten luck would have it, they weren't able to come fix it after I bought the glass, so I just held on to it until Tuesday when Lone Star had said they could come out. On Tuesday morning (the first day they were open since I bought the glass) I phoned Lone Star and spoke to the same woman with whom I had originally scheduled my appointment. I told her I had a friend who had offered to install the glass if I purchased it but that it didn't pan out and asked if they would have any issue with installing the glass that I had purchased. She said that she thought that would be fine and took down my phone number. When the workman from Lone Star came to install the glass he was very pleasant, and he got right to work. In less than 20 minutes he had the broken glass out, the new glass in, and the work looked good. He told me he'd come back in a couple of days to scrape off the residual putty after it dried. No problem up to here, but then he gives me the bill...$180. To say I was surprised there was no discount for me supplying the glass and plastic bead would be the understatement of the century. I was not expecting a lot, but figured that $50 off wouldn't be unreasonable since Lone Star saved time on labor (they didn't have to measure and cut the glass on-site), and they had zero material costs except for some glass putty. I asked him about it and he told me that the glass only cost about $10 when they install it - I'm thinking "So give me $10 bucks off" but I didn't say anything to him; I decided instead to call the office after he leaves. When I called, I again get the same woman I spoke to the previous two times I called in. I told her that I was unhappy that there was no discount for providing materials and she offers several items: 1.) She says she thought they were doing me a favor by using my materials, says most companies won't do that. 2.) Says that the amount of glass they used was worth about $5. (I have no way of knowing who's telling the truth about that but I've now been told $10, then $5 for the cost of the glass installed). 3.) Says they can't send a workman and a truck out for less than their minimum charge 4.) Abruptly asks me how I want to pay for the service, which I thought was exceptionally rude of her when I'm presenting a complaint. I told her I had already given the workman a check. For kicks, let's say that the monthly expense to operate the work truck the man was driving is $700, and let's assume he makes $30/hr including benefits. Let's further assume he does 8 glass installations per day which are only at the minimum charge of $180. Assuming 20 work days per month, the truck costs $35/day to operate which means that if he had spent a full hour at my house the cost would have been $65 in hard costs to the business to have him here. He was here for about 30 minutes but let's disregard that use round numbers: 180-65=$115 profit. So service call profit is around $105 per call after labor, or $16,000/mo. They aren't exactly losing money as the woman would have you believe in her third point above. I am appreciative that they installed my glass because it would have been a waste for them to not have used it, but I think it's unfair to expect me to pay the same amount when I actually saved them money by getting their guy to his next job faster. Bottom line: Great installer and workmanship, terrible customer service.

I needed glass and a window replaced- they sent someone out on a Saturday for a quote. Not only did…read morehe quote me, but he was able to replace the window immediately. Everyone I spoke with was polite and eager to help. I highly recommend this company and will definitely use them in the future!

Got a new roof from storm damages in 2025, not to mention gutters, fence and window screens. House…read moreis looking good!

Great selection, friendly and helpful, reasonable prices as well. Experienced staff that is able to…read moreanswer any stained glass questions.

I did not want to have to give this review but I did want to be candid and let others know what…read moretranspired. This is for a LEADED GLASS WINDOW PANE REPAIR so it is not a very common situation and has nothing to do with "stained glass" really. I contracted to have them do a repair on two panes of leaded glass that were cracked in two large front windows that have many panes in them. They sent "Valeria" who (I think) was/is maybe an independent contractor to my house to do the repairs. She came and was cordial, fast and efficient. Maybe too fast and too efficient? I paid $300 cash. Less than two weeks later one of the two repaired panes was cracked in the exact same spot as before. I have several large leaded glass windows with a total of over 400 individual panes of glass. Several have been replaced because of a hail storm many years ago. They are all still intact. This was in my opinion, not a coincidence. I contacted the shop, spoke with the very nice and cordial manager (Karen) and requested a "redo" of that particular pane. After checking with the owners, Karen (in a nice way) basically told me that it had to have been my fault- something that happened at the house. That "something had occurred in the house to make that happen" and that they would come out and repair it, but would not give me any break at all on the cost. I was even willing to "meet them in the middle" in terms of a price break which I should not have had to do. Wanting and needing it done, I initially agreed and then thought about it and came to my senses and realized that I was in the right and they were not. I never did anything that would have caused the exact same pane to crack in the exact same spot. I canceled the appointment and told them why. I contracted with another company at a higher (+$40) cost and had the window pane replaced again. After speaking with the expert that came to repair it the 2nd time and detailing what had happened, the response was "it wasn't done how I would, or will do it". Just read between the lines, is all I can say. Again, this was a decent company to work with, but they dropped the ball on this type of specialty repair big time, in my opinion. Not sure, but I think maybe stained glass is more their thing. Do your due diligence and look around if you're needing one of these specialty leaded panes replaced.

I had a crack in one of my windows from a hail stone and finally decided to get it replaced. Steve…read morefrom DFW Window Specialists replied so fast to my request for information AND he was able to replace just the glass at the top of my window instead of making me buy and replace the entire window. So not only did he save me a bunch of money but he also got me on the schedule fast! The team that came out to replace it arrived early to measure the pane of glass and came back later the same day to replace it. The glass looks beautiful and fits perfectly. The seal around the glass is guaranteed for 10 years, which is comforting. Honestly, the only reason I couldn't give 5 stars is the window repair guys left some broken glass pieces behind on the interior and exterior of the repaired window which had me concerned for my daughter and my dogs. However, when I told Steve about this he was extremely apologetic and said that never should have happened and he would speak to his team. I appreciated his quick response and taking ownership of the issue, and would absolutely recommend him!

Prompt service and quality work! Very reasonable pricing too. Would recommend to anyone in the area.read more

TLDR version: We spent $10k on doors that have leaked since day one. The warranty isn't worth the…read morepaper its written on. DON'T BUY THEIR DOORS! Here's the full story: The brutal Texas sun has never been kind to our west facing front doors. In fact, it wants to burn them to a crisp! Before we fully grasped this concept we mistakenly bought doors made of solid wood. Over time they badly faded, cracked and split. The doors were basically destroyed in a couple of short years, but they weren't going down without a fight! They wanted to take our entryway hardwood floor down too. The door cracks allowed water to seep in which buckled, warped and molded the hardwood floor. Obviously they HAD to go. This is where Designer Door & Window comes in. When we visited their showroom looking for new doors Steve gave us a great sales pitch. His doors were durable! Beautiful! The best doors ever! That all sounded well and good but at the time we just desperately needed ones that didn't leak. Of course he swore to us that that would not be a problem at all. Two months later and $10,000 poorer we got our new Provia doors installed. I have to point out here that we did ask Steve during the ordering process if we could move the speakeasy windows down slightly so we could better see out of them. He obliged but didn't make it clear just how low they would be. When the doors arrived I took one look at them and my heart sank. The speakeasy windows were practically in the center of the doors. It looked odd and ugly. But it was too late to do anything at this point as these were custom made doors. And as long as they didn't leak I guesssss I could live with their unattractiveness. But they did leak, A LOT!!! About a month after installation Steve made his first house call to deal with the already leaking doors. Then over the course of the next couple years he came out several more times to service the continually leaking doors. He made adjustments here and there, replaced seals and reattached hardware, all the while assuring us that THIS TIME the doors were fixed for good. He also disclosed that Provia is a company based up north so they hadn't originally designed their doors to withstand our Texas heat, which may explain all the issues we were having. Now roughly 2.5 years later I get panic attacks when I hear thunder rumbling because the rain leaves puddles inside the doors to this day. And, the hardwood floor (that was replaced at the same time as the doors) has buckled and warped again as a result. Steve stopped coming out to service the doors several months ago even though they are still supposed to be under warranty. But it's not like his solutions ever effectively fixed the problem anyhow. Saying that this entire experience has been a nightmare would be a gross understatement. So it bears repeating, DON'T BUY THEIR DOORS!

Fantastic experience with Designer Door & Window! The quote was clear and detailed, the salesman…read morewas responsive, and the crew did an amazing job--on time, professional, and tidy. They even went the extra mile trimming trees to make installation easier. Couldn't be happier with the results.