[[HIGHLIGHT]]Our dogs have been patients of Dr. Jessica Martinez for years from her days at Banfield Carrollwood.[[ENDHIGHLIGHT]] We plan to make the switch but she was wonderful this past week as we had to say goodbye to our 10 year old Great Pyrenees, Gregor. read more

[[HIGHLIGHT]]I love Dr. Keene and all of the vets at this clinic![[ENDHIGHLIGHT]] They are very caring and knowledgeable and will take the time to call and discuss your pet. read more

[[HIGHLIGHT]]Dr. Keene provides an outstanding ear and seems to actually care for his patients and their owners.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Always listening to concerns and addressing them accurately with detail.[[ENDHIGHLIGHT]] Previously a member Banfield I now specifically come to this Veterinary Hospital because of the high level of concern and care provided. Above and beyond! Anyone in the area should absolutely stop in if they need anything for their pets! read more

Recommendation: [[HIGHLIGHT]]Instead of placing a patient/client on hold for six minutes or more--and then placing them on hold again when they call back--consider a more considerate approach.[[ENDHIGHLIGHT]] Allow them a moment to speak before automatically placing them on hold. [[HIGHLIGHT]]If immediate assistance isn't possible, politely take down their information and offer to return their call when someone is available.[[ENDHIGHLIGHT]] This approach shows respect for their time and ensures they feel valued rather than dismissed. I truly appreciate the care provided by the veterinary doctors and the in-person service--which is why I'm giving them a rating of four. read more

I've nervously researched local vet offices for our new puppy, and like anywhere, some reviews contradicted each other. I wanted a place that has good service, caring and experienced vets, but also not overly expensive. We decided to bring our 9 week Rottie to Keene for a basic look-over since we had had him for about a week at the point. Our puppy has a dermoid on his eye, and we told the story about it to our vet, who is also a surgeon. After talking with him, we are comfortable in choosing him to be the surgeon that removes this skin growth from our puppy's eye, and for a fair price. We walked out of there after a thorough exam, ear cleaning, a few meds for the puppy's upset tummy and yeasty ears for about $170, which I do not think is too bad. The dermoid removal will happen a little bit later. The staff seemed friendly too and we didn't wait very long to be called back. The office was clean. It was very busy too (a Saturday morning), and the staff hardly had time to handle customers physically there and also those calling on the phone. So if you're on hold for a long time, this is why! In fact, it might be better to just stop in person to make an appointment next time you're nearby. The girl up front said it's always this busy. Our puppy is due back in a couple of weeks for his next round of vaccines, so we'll see if the great overall service continues! read more

They did a teeth cleaning and extraction and took very good care of my Beagle, excellent service and medical care as always. [[HIGHLIGHT]]I drove 4 hours today just to go here because I trust them and they have done a great job with several pets.[[ENDHIGHLIGHT]] read more

We are so thankful for this hospital. I wouldn't trust anyone else with my fur baby, thanks so much to the team working there.

Keene has been amazing to me and my dogs! They are always kind, caring, and do what they can. The veterinarias have all been excellent- I've seen all four. I would like to mention that Joy is truly the best thing to ever happen at the front desk! I always have my fingers crossed that she is working, because she takes the extra effort to do what she can and be accommodating. She works extremely hard and is always such a pleasure! The only downside is that Keene Veterinary Clinic has become so popular, that they have almost outgrown themselves in a sense. The phone lines are always busy, when you get through- you're put on hold, and you wait even with an appointment. It's worth it for me because of how great they are, but they are going to need to expand at some point if they continue to grow. read more

My co-worker told me that they've taken all of their animals here for the past 25 years! SOLD We had our furkids at another place and wanted a more detailed homie vet that we could feel comfy in rather than just feeling like we're at a walk in clinic. The staff is so inviting. It is SOOO CLEAN in there. You'll only smell your own stinky animal that you brought in lol. We've been here a few times and each time was great. Super quick and convenient and gave you that peace of mind that you need especially since your furkids don't talk to tell you what's wrong. On one particular visit my dog wasn't feeling well and I called them to set up an appointment. The receptionist said they just needed a fecal sample to help. I wasn't able to get out of work until 5 and got to their office at 5:45pm! They closed at 6pm! They got me in and tested the sample and got me all the medication and I was out the door at 6:05pm. For this reason ALONE I will continue to bring all of my pets here. =) Thankful for wonderful establishments such as this one. read more

Caring and compassionate the price and services they offer are amazing. Definitely will keep bringing my cat there.

After 5 years of going to Keene Veterinary clinic, today was unfortunately our last visit. We had approved a 3 year rabies vaccine for our dog back in 2020, and he was accidentally administered a 1 year rabies vaccine in 2021. Today I reminded them about the incident that happened, since someone at the clinic mentioned that it would potentially push out his vaccinations. The vet tech went to check his record and they had scratched off the 1 year vaccine in his record in 2021, and never placed the sticker proving he was administered that extra dose. Although I do have the proof on my end because they handed me the Hillsborough County 3 year tag in 2020 and a 1 year tag in 2021 certifying he was vaccinated both those years. This then caused the the vet tech to let the veterinarian know, so he can check and sign off if need be. Dr. Keene came in and immediately began discussing the rabies vaccine and began gaslighting us saying that we were not recollecting the appointment correctly because there would be a sticker in his record, etc. It caught us completely off guard, since we have never seen a veterinarian there display this type of behavior. The doctor kept saying he did not want to keep repeating himself and began to speak so roughly and continued to accuse us as if we were creating this story. We told him that there would be absolutely no reason for us to create this story, we just want to check on the timing of his vaccines. His demeanor and how he came in and spoke so aggressively trying to prove his point, made it very apparent the office was trying to cover their tracks and was making sure we stay quiet. It is completely unacceptable for a medical professional to be gaslighting a client and making them feel inferior because of an error on the clinics side. We would have absolutely been understanding if Dr. Keene would have had a kind conversation with us and explained that there was a mishap in the paperwork. We have had other friends leave the clinic and now we unfortunately see why. We completely understand if a clinic makes a mistake or if we make a mistake. We are all people, but to be spoken down to was completely irresponsible and unprofessional. It was very apparent that there is a toxicity within the clinic to not be able to speak up and have a conversation about your pets health. As a pet parent, I absolutely regret not confirming paperwork when the initial extra vaccine was administered back in 2021. I just had put my complete trust in the clinic to be a part of our family and our sweet dogs life. This message is not to deter people from going to this clinic, but to hopefully give Dr. Keene and the rest of the staff an opportunity to reflect and grow from this experience, so that no other client has to be on the receiving end of this belittling behavior. Also this visit cost us over $200, so it was very disappointing to be willing to pay this much to continue to stay with this clinic and be treated so poorly. We know people always have bad days, but as someone who is also a professional and is in a setting that requires a lot of face to face contact with other professionals, there has to be a certain level of decorum at all times within these fields. read more

I had very high hopes with Keene Veterinary Hospital after all of the good reviews. However, I have been disappointed. The first visit (just a wellness check up and vaccines for my dog) was met with a crazy busy lobby. There wasn't a place to sit as all the chairs were taken by people waiting. Trying to fill out paperwork while standing and holding onto a lease was difficult to say the least.. We also waited 30 min past the appt time before we were seen. I figured it was a busy day, but what happened last week solidified that I will not be back. My dog was sick, vomiting every 30 min for 24 hours. She wasn't able to keep food down, so I called to see if I could bring her in. They didn't have any availability, but put aside some food that would be easier for my dog to digest. When I tried the special food, my dog was still not able to keep it down. After 36 hours of vomiting, I called to get an appt scheduled ASAP. I was told there was again no availability, but could possibly walk in. Otherwise, could schedule an appt a few days later. This is not acceptable!! My dog was clearly sick, dehydrated, and needed to be seen. I asked for the front desk to ask the vet as there had to be time to schedule an emergency visit, but she refused. I ended up calling another vet nearby and they were able to get my dog in same day. The other vet confirmed my dog was in bad condition and it was good she was seen when she was. Keene will no longer be my vet. The front desk clearly doesn't care about the actual health of your animal. read more

Doctors and staff are fantastic. We have 3 large dogs and they always accommodate us and take great care of our Fur babies. We have been going there for almost 9 years now and their diagnosis is on spot. Our eldest dog is now 15 years old and still doing great. I highly recommend. read more

I was recommend by Four Paws Animal Hospital to Keene, I wanted my Great Dane Puppies ears cropped, 4 Paws said Dr came highly recommended. I met with Dr., he was very kind very knowledgeable, only thing caught me off guard was when he quoted me price, he said $1000 maybe a little more. I have had Great Danes all my life. I have raised 6 from puppies as an adult. I have got all of their ears cropped. Dr did surgery, a week later he changed the taping, he retapped them 5 times the one day I brought her in because the pup was being difficult. I heard him tell the receptionist he would only do one more tapping. I have never had any Dr tell me they would give a limit to tapping a dogs ears. All Dr's would tape until they stood. To top it off when I was charged they said it would be $1,600.00, yes that's right I paid that much for them not to stand and for 2 tapings (one of those was after the surgery, it shouldn't count). I called to tell my disappointment, receptionist said they usually great results and she would have DR call me. Well Dr. has not called me. I have been taping her ears all along, and I have to say, I know how to tape, all 6 of my Danes ears needed to be taped and I did them all, they all stood. So needless to say the staff were nice, but I'm very disappointed in the over priced cost of the surgery and of the DR. for dismissing us and not calling me back, either refund me or help my dogs ears stand, she looks ridiculous with cut ears that don't stand.... Nick Gagnon and Phoenix read more

Never had an issue with my cats and dog at this veterinarian. Staff are always courteous and friendly. Doctors are knowledgeable and know their stuff. My cat was misdiagnosed by another vet which nearly took the cat's life. Dr Keene immediately had xrays and surgery performed and our cat has fully recovered from the ordeal. Thankful for their quick actions to identify the problem right away. read more

Very friendly people! Support the private vets! They can use some advice in task organizing but super great group! read more

I never usually do this but if you're looking at reviews you should take this one into consideration. We have been going to this vets office for 15 years. It was amazing. Now however over the last 6 months I'm experiencing a completely different service here. The front desk staff don't care that you're worried about your pet, no appointment most of the time for two weeks. My dog is 15 years old and has a lot of worrying issues, not being able to breath properly is one. It appears they may not care about him because of his age. I'm so disappointed in the way we have been treated. I have recommended so many of my friends here over the years but will not be doing that again. Now after 15 years I'm looking for a new vet for the end of my dogs life. It's very sad. read more

This office is amazing. The staff is very friendly and I really like Dr. Keen. They have always gotten me in and worked with me when it comes with o scheduling, even during the pandemic. They are so kind and gentle with my dog and have answered any and all questions. And when it comes to pricing, I feel they are really reasonable and I never feel taken advantage of. read more

Dr. Keene and all vets here are outstanding. They are the best of the best. Are they super busy and therefore sometime hard to get appt or you need to wait at your appt- sometimes. However, but I have taken my dogs to Keene vet for 16+ years and they are some of the most talented, kind and knowledgeable people for animal care there are. That is what you want when looking for a vet. read more

Awful Service I took my puppy for an emergency but front desk did not care and denied to offer services because I had no appointment... switching clinics read more

This is a great vet to choose. I had the most discouraging time at 2 other vets recently. Plantation told me 3-4 of my dogs baby teeth probably needed to be pulled ($350 expense) as the adult teeth weren't coming in, this WAS NOT true and his teeth came in fine. Then I went to Banfield where they mistreated my dog's eye issue. Finally, I found myself here! They are very helpful and take the time to explain what's going on, why, and what to do. They aren't pushy and they helped with my dog's eye issue. The exam was around $60 which is average. Definitely check this place out if you're having trouble finding a reputable vet! read more

The care my animals receive here is unparalleled by any vet's office I've ever been to. I had a dog who was diagnosed with a mast cell tumor...an aggressive form of Cancer. Although this is not something they typically treat, Dr. Bonnville was willing and committed to helping my dog and me. Most vets would have just said "we don't treat this" and referred me to the oncologist. Knowing I was on a limited budget, he took it upon himself to consult by phone with a veterinary oncologist and was able to treat my dog while saving me a huge amount of money. Once we found the medication that worked, a medication which had to be specially ordered, he made sure to always keep it in stock for us. Dr. Bonnville gave my dog 2 and a half additional QUALITY years that he would not have had otherwise, because of his kindness and compassion for his patients. When it came time to say goodbye to Albert, Dr. Bonnville was off for the day, but was willing to come in that afternoon knowing that I wanted him to be the one to handle it. I didn't want to wait once I made the decision, so Dr. Martinez, who was on that day, took us immediately and was so caring and compassionate I don't know what I would've done without him. Having never met me or Albert before, he made it clear to me that he cared and that he was going to take the time needed to make this as easy as he could for both Albert and me. When I asked, not for the first time, if I was doing the right thing, he stopped everything and pulled open Albert's file and went through it. Without influencing me by saying what I should do, he went over the prognosis again so that I could come to the conclusion myself that this was the best thing for Albert. He wasn't worried that people were waiting for him, nor was he thinking about his next appointment. He was amazing! I can never think both of them enough, and I will never go to another veterinary clinic. I drive 45 minutes from Saint Pete to get my animals the best care around! One more note about this hospital...They never do unnecessary procedures or prescribe anything that's not needed. There have actually been times when I've asked if I needed certain tests or X-rays for my dogs and was told It wasn't necessary because it wouldn't change the treatment plan. I can't say enough about Keene veterinary Hospital and the doctors there. You can never go wrong if you choose them! Cindy F. read more

I've been using them for fifteen years. All the doctors are very thorough, very compassionate, and answer all my questions. They are good about finding the least expensive, least invasive way of treating our pets before moving onto other treatments. read more

Have been taking our dogs there for over 8 years. Would absolutely use any of the vets, no preference. The staff has medications ready for me when I call for refills. They all really seem to care about the animals and the owners. I can't say my poodle loves going there, but he doesn't seem to mind either. They seem to care about not inflicting pain or discomfort and treat with love and care. read more

Some of the top Drs and staff in the area. Always go out of the way for your pet. Biggest issue is that unless it's an emergency you can plan on waiting for an appointment for quite a few days. read more

After taking my dog to Keene Veterinary Hospital they will be my new "go to" clinic for veterinary needs! The staff was courteous, the clinic was clean and I can't say enough good things about Dr Ladue. He always has a smile on his face and goes out of his way to assist you in a time of need. Tampa is fortunate to have him as a veterinarian. read more

Awful. I went here because my puppy was taken here prior to me getting him. I had to get emotional support paperwork completed. I called 3x and was placed on hold 6x. I just wanted to see if I could bring the paperwork in or fax it. Could not get through. Drove 35 min to bring the paperwork in, I waited 45 min and no one brought the paperwork out. I asked the girl I gave It to and she looked at me like I had 6 heads.. and said oh yeah I forgot let me check! Are you kidding me?! I am immediately changing vets. It's a shame because the Dr is very nice but the customer service is terrible and not recommended at all. read more

Terrible service, I've waited hours (at every appointment I've ever had) to have my dog seen who has been suffering from severe allergies. While doing so at my most recent visit, I noticed another patient, a much older gentleman who mentioned he had been waiting up to three hours! Not acceptable. In addition to that my dog has suffered from severe allergies since he was the age of three. He is eight years old now. This vet has not once offered me anything beyond antibiotics and steroids. I liked the vet and wanted to give him ample time to help my poor dog. But I finally took the leap and found another vet. Upon arrival they took one look at my dog and said blood work would be necessary to find the cause of the issue so that it can be addressed and corrected. This option was not only never given to me, but when I asked about blood work and additional testing as a possibility I was told it was not needed. Very frustrating but I am glad to be getting the help my dog and I need.... ELSEWHERE. read more

My bf and I took our new puppy here a couple months ago when we got her and we have had a great experience. The staff is really nice and on top of things and they are all really helpful. The vets are very knowledgable and dont try to push anything and give you lots of useful information on your puppy. Highly recommended!!! read more

The veterinarians and techs are knowledgeable and wonderful, however the staff at the front desk are incredibly unhelpful and disorganized. Twice now I have brought my dog for routine shots/wellness visits and have either been forgotten or pushed down the list for "checking in late". I was 15 minutes early both times. It took 45 minutes to an hour for my pet to be seen. I understand that we are dealing with a lot of uncertainty during this pandemic, but a little more organization with the desk staff would be helpful. read more

I took my bunny in without an appointment a half hour before they closed. Dr. LaDue saw my bunny without hesitation. This was my 2nd time seeing him and he has a wonderful demeanor. He's very kind and caring. I really appreciate him. Thank you so much. read more

I highly recommend Keene to anyone seeking wonderful veterinary services for their beloved pet(s). Dr. LaDue operated on my dog when she tore her CCL (ACL) and he did a wonderful job. I trust the entire staff and both doctors here at Keene completely. read more

STAY AWAY! Worst vet I have ever been to! Unprofessional staff. Sad to see a practice with no compassion except get the money and run vibe. On top of it, you'll feel like you know more than they do. This sorry excuse for a vet practice doesn't even send you a sympathy card when you lose your pet (hint: every decent vet sends a sympathy note), how sorry that is! read more

We adore Dr. Ladue. We went to him based on the recommendation from a friend and are pleased we did. I believe our review speaks volumes because our first visit to Dr. Ladue was 2 years ago. During this first visit we were given a diagnosis of cancer for our sweet labrador. We had been to another Tampa vet for quite some time for his issues but he was never diagnosed correctly (they just told us it was ACL issues and wanted to perform a $8k surgery). Dr. Ladue was knowledgeble,, compassionate, yet spoke directly. Just the kind of vet we were looking for! He and his staff were very kind and caring throughout the entire process. Fast forward two years and we are still clients of Keene Veterinary Hospital. We take our two Boston Terrier pups here and couldn't be happier. I'd recommend Dr. Ladue without any hesitation. read more

So thankful to have been referred to Keene Veterinary Hospital. If you are looking for a professional, caring and affordable veterinarian than look no further. Wow, I am just blown away by the difference in the care and cost we received today verses the treatment we've previously received at other places. Shout out to Janyl, Scott, Alyssa and Dr. Bonneville for providing Molly and I with exceptional care while keeping it affordable. Thank you. read more

I took my fur baby, Rayna here recently to say goodbye. She had been suffering from renal failure for a few months and I felt it time. The staff was wonderful, so caring and the crematorium they used did an amazing job leaving me with beautiful keepsakes of my little girl. I highly recommend them for vet care. read more

The love and expertise they show for our dog Linkin is amazing. Dr Ladue and staff are amazing. Linkin, myself and Hes would like to thank you for your dedication and loving nature. Linkin enjoys going to the vet more than any other dog I have ever had. Even through his many surgeries at a young age he realizes how amazing everyone is!!!!! read more

Loved the Vet Care for my dog, but the human services are a bit lacking. On two different occassions I was left waiting in a patient room with my dog for over 2 hours. The first time they would pop their head in and let me know it would be a bit longer. That was fine....the next time....a vet tech came in and took a stool sample, even though I brought one with me. Then I proceded to wait for 2 hours....I popped my head out after checking all my emails and reading all the articles in the pet magazines....and they let me know THEN that they were tending to an emergency! THAT would've have been nice to know 2 hours BEFORE! Sure wish their care for humans was as good as their care for animals!! read more

My dogs are always happy at Keene's. All of the staff are so kind and gentle. I recently adopted a kitten there and he is a purrfect companion. I have had a couple emergent visits and they have fit me in on a Friday evening. I am so thankful the care so much. I would recommend them if you are not satisfied with your present vet. read more

You will not find a better, more experienced vet than here. You will also not find one with more reasonable prices!! All 3 of them are amazing wonderful and we have been going there for close to 20 years!! Quick story...I had a sheltie that was throwing up, it was dark and didn't realize that it was blood until about 1am. I looked up Dr Keenes home phone number and called because she was cool, listless and I was scared. Instead of yelling at me for awaking him at home, he met me at his office. He took an educated guess of rat poison, stayed up all night treating her, and saved her. I am likely the reason he now has an emergency number on his biz phone and an unlisted number lol! BUT, I have been with him through 5 dogs, 2 litters of puppies, 2 cats and 2 rats. We have moved close to an hour away and would not think of going anywhere else! Thank you Drs Keene, Bonnville, and LaDue - you are the best!!!!!!! read more