we had an agent named Erin! and she was to most helpful and kind person and got us into our new…read moreplace super quick thank you to Erin!

They are a terrible property management company. They will add charges on your account without any…read moredocumentation or proof of the violation they are charging you for. They do not really care about helping you or getting your issue resolved. Do not recommend

While the company itself wasn't the worst ever, the apartment was not great. I would not recommend…read morethe apartment we lived in to anyone. It was very old and somewhat updated, however the air conditioning system was terribly old and did not properly cool our small apartment down at all. They told us to get blackout curtains to help. We were living in 85 degree temperatures all summer. we had a cockroach issue and had to have maintenance come out several times for random things that should have been taken care of before we even moved in. For example, the hot and cold water in one bathroom was switched, the sliding screen door was never on its hinges, our bathroom fan never worked, and the dishwasher was falling out of the counter. Not to mention our disposal not working, drywall dust everywhere upon move in, and them taking 2 plus weeks to fix our washing machine. They were going to increase our rent by over 200 dollars so we were thankful we already made the decision to move to a different place that is way better for the same price. We were charged a flat rate of almost 300 dollars for cleaning afterwards which negated all the time we took to deep clean the unit. maintenance was fairly responsive and the property manager was usually available to talk to Which is why I say it wasn't a terrible experience with them. but the property was terrible and therefore I would not recommend them at all.

I would never rent again from this company. They totally scammed me out of my deposit. My…read moreneighbor had the same problem. $300 for replacing two cheap plastic toilet seats that were constantly falling off. $250 for carpet cleaning when only the small living room needed it. One of the bedrooms was never even used at the carpet was spotless. Total rip off and way to high rent for what you get.

I had had severe problems with my TV Internet. It was buffering and the quality of the picture was…read moreterrible. I frequently couldn't watch programs because of these problems. A Sparklight technician named.Steven Wanous to my house after I had had other technicians who did not solve the problem. He was very thorough, smart and thoughtful. He tried a number of different solutions and kept on steadily. We thought the problem was solved after the first visit, but it was not. He called back to check in and added me to his schedule the next day so he could come back and work on the problem further. After diligently searching, he eventually found the solution. He was professional, polite, personable, knowledgeable, and a delight to work with. He was much better than other people who have tried to solve the problem. I highly recommend him.

Called support on the phone. Disconnected after a minimum of 21 minute hold. No call back. Tried…read morechat. No technical support available. Chat can only handle a very narrow script range of customer comments and keeps looping back to the same statements. Had them send a signal to "restart" but that process takes 30 minutes. Over 1 .5hrs now trying to resolve an issue. Two days to get a tech person out.