Months of back-and-forth after being sold the wrong part for my vehicle audio system. No response…read moreto email, voice mail, or snail mail letter to Customer Service. I'm stuck with a useless and expensive part that EHR refuses to make right. Take your vehicle ANYWHERE ELSE.

Worst costumer service experience (if you can even call it that) with Tony. It all started when I…read morewas booked for an Interlock installation. Tony started making fun of me because it was taking me a couple extra tries to get the thing working. His attitude towards me was complexly unprofessional. Said I was the worst he has seen in the last 3 years and laughing uncontrollably. After the interlock installation was done it was time to sign the papers and he wanted to me sign for things I haven't received, A Mandatory booklet for the use of the device required by the MTO. After asking for the booklets multiple times he says he will just keep the car over the weekend if I don't sign. Was also requesting multiple signatures for the car's functionality without me seeing the car. After getting extreme rude, He also said If I don't stop asking questions he would refuse service and I would have to go somewhere else. He didn't seem to care about costumer service or loosing costumers. I only went here because it was close to home. I have made a complaint with Alcolock and the MTO about this place regarding installation of this device. This Place only sells over priced old electronics. Avoid Tony and this place at all cost.

Shawn and his team are very professional, recently we have been working on a project and the…read moreservice was amazing! Respond fast explain everything, cheap prices and fascinating technology! Really recommend them! They even showed us how everything works and they will be coming next week to she how everything's doing! P.S system usually never goes down and if we call they show up minutes later!

From the owner: Customized Security Alarm, Surveillance and Whole Home Automation services providing complete…read moresolutions for all your needs.

Odd company. Spoke with owner Jamie on the phone 4 days ago who told me to send him pics of my…read moreprojector (which needs replacing) and other info about updating my setup to C4. He said he's booking 3 weeks out, which is fair enough. But I requested he please provide me with a firm date 3 weeks from now so I could schedule time off/arrange with JVC to get the new projector (which was off the warranty so the service manager is doing me a huge favour). He agreed. No reply. Next day, no reply. Third day, I called and left a voicemail. I also texted him and told him to please call me with a date to confirm. No reply. The odd thing is on the phone in our initial conversation, he assured me customer service was his priority and he always gets back to everyone on time. That's demonstrably not true. So be warned. I want to work with an AV/Home Theatre company that gets back to you in a timely fashion, within 24 hrs. Nobody wants to be ghosted by their home theatre guys. It's been 4 days and nothing. Good thing I didn't give him my business! He clearly doesn't need it.

All my questions were answered in an extremely professional manner with incredible knowledge.read more

Every time I've been in the store, I've been either the only customer or one of the only customers…read more The store seems to always be empty, which isn't that surprising given the things I've noticed, as I'll describe below. For starters, the prices are pretty mediocre to be blunt. For instance, a Yamaha R-S300 is $299.99 on their boxing day sale, but regular $250 on Amazon.ca. This trend continues throughout their product line, with their sale prices consistently equal to or higher than some other stores' regular prices. The employees' knowledge is surely more than the average Best Buy employees' knowledge, but even then sometimes I felt as if they were reciting what they read on the product description. It's not all bad, though. Unless you go to a dedicated hifi store, you're not going to find a lot of mid to high end audio equipment, which is where 2001 seems to hold an edge. Brands like KEF and Paradigm aren't available at most chain stores, so it's nice to be able to go in and audition them without the pressure that some hifi stores put on you (I feel like I'm a criminal every time I go into a hifi store when I'm just there to audition stuff with no real intention of buying). A few times I've gone in and flat out told the employees I'm just looking and that I'm not interested in purchasing anything today, and they still let me audition multiple speakers and receivers, which I felt was nice. I'd recommend going here to audition equipment as they have a bit of variety in terms of speakers and receivers, but unless you want the product that day and/or the price is on par with competitors, buy from somewhere else.

I called Keith on a short notice for installation of garage door opener system and he quickly…read moreaccepted without questions. I also ended up having the Nest doorbell installed. I am extremely satisfied with his work and would recommend his services. He will go out of his way to get the job done and I that I truly appreciate.

From the owner: Enjoying Entertainment Shouldn't Take Hard Work! We'll provide the perfect Home Theatre experience…read morefor you, whether we're Wall-Mounting your HDTV, setting up a Surround Sound audio system, or incorporating your gaming console for wireless streaming of music, movies and photos. Mention Yelp to Start with a FREE in-home consultation! Already have a home theatre that hasn't reached its full potential? Our wire concealment and speaker installation services will get your home theatre room looking and sounding sharp!

I had my car taken in to have a dash cam put in my brand new Santa Fe. I had no idea about dash…read morecams or how to install them, they were very professional, timely and told me everything I needed to know about the dash cam they were putting in and broke the price down for me, wasn't pressured to buy . Their work was very professional and precise you can't even see the wire, it was all done while I was at work. I would definitely recommend and go back in the future.

Had a ProStarter car starter installed that I bought at Canadian Tire. Radioactive's price was…read morecheaper to install by about $50. When I booked the appointment I was told I could get a ride back to work, however, when I dropped my car off no staff was around to give me the ride. No apology. When I picked up the car, the internet was down (not their fault) so they asked me to come back when it was on so they could flash it. When I returned the next day they flashed it, but said they needed to complete one more part of the installation that required the user manual. I did not have the user manual on me (no one mentioned they would need it). No apology - in fact the manager worded it so the blame was on me for not having it. Came back the next day with the manual. They looked at my car and the manager told me the last part of the installation they were trying to do would not work with my starter unless I bought some extra parts for $40. He said "No one saw it coming", and again no apology. They install car starters - how could they have never seen this Canadian Tire model? I left. I'm unhappy with the manager. He didn't try to make it right and he never apologized or took accountability for any of it. I paid $270 to have it installed, he should have written off the $40 to finish the job correctly. I'd rather pay someone else triple to complete the rest.