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    Keith's Store

    3.3 (3 reviews)
    Open 3:00 pm - 10:00 PM

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    Lids - The name is Elly

    Lids

    2.3(3 reviews)
    7.1 mi
    $

    I ordered a Washington Commanders Tervis 20oz. DMV Slider Lid Stainless Steel Tumbler from Lids.com…read more When the tumbler arrived it was defective - not damaged in transit - a part of the tumbler simply missing. When I attempted to contact Lids.com there was no provision for speaking with a human. One number listed got me an answering machine with the sound of a baby crying in the background which referred me to an other number which was busy. The chat function proved useless as well. The only information I was able to locate regarding returns - EVEN APPARENTLY OF DEFECTIVE MERCHANDISE - indicated Lids.com would charge around $10.00 service/handling. This is just plain wrong in my opinion when I AM RETURNING DEFECTIVE MERCHANDISE TO THE COMPANY. I give this company the lowest rating in my vocabularry.

    Went in to get 4 letters (a name) put in a hat. I was told it would be ready at 4 pm. I go in to…read morepick up hat at 730. Hat wasn't ready! I live out of town so finally went back 5 days later, the size on the hat was so tiny you could barely make out the letters. My husband went in and picked it up b/c I was sick. My husband said he told her ' I don't think she's gonna like this'. Her response was "well she said she wanted drip (the font). Lady, YOU recommend drip to me and you also recommend the size!! So with BOTH of your professional recommendations, you cant tell what the letters are. No one will look at that hat and be able to tell what my nephews name is! And this is ALL he asked for, for Christmas!. If you didn't know, you should've not given suggestions! TERRIBLE EXPERIENCE FROM BEGINNING TO END! And to think I was kind and forgiving even when I cam hours later and the hat wasn't ready. This business sucks!!

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    Keith's Store - convenience - Updated May 2026

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