Wish I could provide a review of this company's work but we could never get them to do anything…read more Their answering service (receptionist or whatever) was very nice but they never called back. Called several times and talked to a nice lady who provided good information and continually promised "they" (let's just say the worker guy) would call and schedule a time for service. Never happened... he never called back. Admittedly, we're about a 40 minute drive from their office in Johnson City out on the other side of Kingsport, but, we provided that information and were assured that we were in the service area. Not sure what else to tell you. If you are in Johnson City maybe they will call you back. Heck, you might get lucky and they might even show up. Then again... based on experience... don't be surprised if your call to Glass Doctor is a waste of your time.

From the owner: If glass is cracked, fogged, or broken, you shouldn't have to guess who to call. Glass Doctor of…read moreJohnson City, TN provides expert glass repair and glass replacement for residential, commercial, and auto needs, including windows, showers, mirrors, storefront glass, and windshields. We focus on safe, clean work and straightforward guidance from start to finish. Proud to serve as a Neighborly company. Contact us to schedule service.

Poor quality - would not accept responsibility. I had Tri-City Glass cut and glue 4 mirrors on…read moremedicine cabinet doors. The mirrors showed defects within 6 months. The mirrors had corrosion around the edges and circles showing through the mirror. They had used a silicone adhesive that destroyed the black backing on the mirrors and had not sealed the edges of the custom cut mirrors. The edges were showing corrosion within 6 months. Company did offer to redo the mirrors for $100 but did not accept that the adhesive was the cause of the problem and also would not seal the edges. Went to another glass company that identified the wrong adhesive immediately also told me they seal the edges after cutting mirrors.

The service here was very good. The product, unfortunately, was not so good. We needed a piece of…read moreglass cut and drilled to take the place of one small piece which was broken on a six-piece, glass and marble coffee table. The table was very expensive and I was told, by Tri-City glass, that they did not have the means to do the job. But, they could send it to New York and have it done there with laser cutting and drilling. The quote for the new glass was almost $350. Fair enough, as long as the results were high quality. So, I eventually took delivery of the new glass. It looks like someone cut it with a darned jigsaw. There is little point in complaining as Tri-City glass made it clear they can't do the job...their sub-contractor is definitely sub-par and has not done this strong business any favors.

There is a reason for the slew of stellar reviews. Independent Glass did an amazing job with my…read morekitchen window! The entire experience was easy and professional, and I couldn't be happier with how everything turned out. The workmanship was excellent, the window looks beautiful, and they clearly take pride in doing the job right. It's so refreshing to work with a company that is reliable, skilled, and delivers exactly what they promise. I would absolutely use Independent Glass again and highly recommend them to anyone needing glass or window work. Thank you for making my kitchen look so much better! Amy and Dustin are doing the Lord's work!

We got several estimates to replace 3 window panes with broken seals in our family room…read more Independent Glass was the most responsive, and had the best price. Dustin and his staff were courteous, reliable, and efficient. I highly recommend them should you need any window panes replaced!

Large quantity of glass to pick from. Friendly customer service. But NO credit cards. I had to go…read moreto a ATM the first time.

Wandered in just to see what it was all about…read more Super relaxed vibe where you can come in and purchase glass for your projects and if you go upstairs you'll meet the friendly ladies who are teaching their craft and who will probably build your custom project. They were very nice and welcoming to me. Explaining what they're doing and offering to show me around. Loved the vibe. I took a card for future custom commission projects and wish I lived closer to take a class!

J&A glass and door Es una excelencia trabajando sobre la…read moreinstalacion de baños y vidrios, los trabajos que me han realizado han quedado muy bien. ​

I needed to replace an odd shaped window above a deck. I called 5 companies. There was 1 that…read morereturned my call and notified me an estimate would be 8 weeks out. Another gave me an estimate without measuring the window, he "eyeballed" the measurements. I called Javier, he actually answered and told me he would be there within an hour. He gave me a detailed account of what needed to be done complete with measurements. Once he was given the go ahead, the window was ordered and installed within a week. Javier did an excellent job and I would definitely recommend him.

Called Mountaun Glass and explained I had several windows needing re-glazing. They quickly…read morescheduled a time for a person to come to our house. Representative made the list and said there would be a quote. After a few day, I had a resonable quote. They scheduled a day to complete the work and they arrived on the scheduled day and on time! Polite workers that did great work. Very pleased all around.

Doesn't answer phone, no answering machine, no call back. Not very businesslike…read more I will be looking for a company that is responsive.

The Window Source recently replaced our back doors with sliding glass doors with built-in blinds…read more The company came to make an estimate in a timely fashion, and the options were impressive. The cost also fit nicely into our budget. The installers were experienced and polite, the process took about four hours. It did take a few weeks for the news doors to be made to our specifications, which is the only negative thing about the experience, but as happy as my husband and I are with the doors, the wait was worthwhile. I give The Window Source a 5 stars recommendation!

Caveat Emptor on 2 Added Fees to Quote!!!…read more After seeing their TV commercial, we called Window Source to bid on replacing windows. Their TV commercial says $6567 for ten (10) white, double hung windows, with NO mention of 2 added fees! They were 1 of 4 window bidders. Window Source sent us 2 quote options - both had a $150 old window disposal fee (even though we were taking care of that disposal) AND a "4% Convenience Fee" (we were to pay by check, not a credit card, so it's not a credit card fee). We then texted their estimator on the 2 fees- the estimator texted back, saying the owners explained to him that 4% fee was because they were a small business! Note: none of the other 3 bidders added on a disposal fee or a "Convenience Fee". We then directly called Window Source on the fees - the answers were vague. Bad way to do business! We've selected Window Tamers for the work (we'll review them about the work after it is completed).