I recently had replacement windows put in my house by The Window Source and they look fantastic…read more The large arch window they installed is nothing short of stunning. Daniel and Blake Mullin, a father & son team, did the installation. Their work ethics and craftsmanship are something you just don't see much of nowadays. If you get either one of these guys to install windows for you, consider yourself lucky. Dwayne the sales representative/owner went above and beyond explaining all my options and what would look good and what wouldn't and then explained why it would or wouldn't look good. It was a good experience from beginning to end. I would highly recommend them. Randall F. Kingsport, TN

Caveat Emptor on 2 Added Fees to Quote!!!…read more After seeing their TV commercial, we called Window Source to bid on replacing windows. Their TV commercial says $6567 for ten (10) white, double hung windows, with NO mention of 2 added fees! They were 1 of 4 window bidders. Window Source sent us 2 quote options - both had a $150 old window disposal fee (even though we were taking care of that disposal) AND a "4% Convenience Fee" (we were to pay by check, not a credit card, so it's not a credit card fee). We then texted their estimator on the 2 fees- the estimator texted back, saying the owners explained to him that 4% fee was because they were a small business! Note: none of the other 3 bidders added on a disposal fee or a "Convenience Fee". We then directly called Window Source on the fees - the answers were vague. Bad way to do business! We've selected Window Tamers for the work (we'll review them about the work after it is completed).

My review was removed stating Mark lafoon is a crook and a rip off artist because there was not…read moreenough specificity. So I am reposting to warn everyone not to hire him. I hired him to build a house and have $10k deposit. A week later before any work or material was purchased I had to cancel. Lafoon refused to return the deposit. I could not criminal charges logged because the consumer protection laws in Tennessee are awful. I also can't sue him civilly because he has no address and cannot be served. So let my $10k loss be your gain. Mark lafoon is an awful person and a crook. You've been warned

Avoid this company! They quoted a "not to exceed" price and then proceeded to exceed it by 50%…read morewithout notice! Then after much negotiation agreed to refund part of the overcharge only to continue to make excuses and not come through on their word. More importantly, the quality of the work was amateur at best. Find someone else.

Poor quality of work and does not honor guarantee! Unprofessional, not licensed or bonded.read more

Buyer beware. Do not use this company…read more Hired Carl on Oct 7. Fired him Jan 6th. We had three big projects for Carl and his team to work on. So far none of them have been completed yet he charged me every week, even when wasn't done. He always claimed it was for materials and payroll. During the time Carl and his crew were working here he had excuses for 26 to 30 days that no one showed. It's always something with him. I have specific dates and excuses written down. I did the math and I've paid Carl $13,767 for some work on my porches, 3 gates, 3 ceiling fans hung (out of 7) and a few wood boards. Don't hire this guy.

I like coming to the Johnson City Home Depot because normally the employees are very helpful and I…read morehad a great experience dealing with one of the managers. This evening, not so much. We walked around and around and around the entire store trying to find someone to help us with the bath tubs and showers. Nobody could be found. There were a couple employees here and there we spotted across the aisles, but soon disappeared before we could get to them. Finally stopped by customer service to ask if anyone was working the tub/shower department....the one lady paged twice, but no luck, nobody responded. She asked what I needed and I said, "I would like to buy a tub/shower. I need it to be delivered and installed." She said, "Ok, I'm trying to get them to call me on 325." A few minutes went by and I said, "You're customer service, can I have you help me set up to have my tub/shower delivered and installed?" She said, "Yes." I'm thinking, "Well why wouldn't you say that in the beginning when you asked me what I needed?! But nonetheless." The other girl asked what day I would like it delivered. I asked if they deliver on Sunday and the other lady says, "No, I mean unless you got an extra 20 bucks." I thought about the exchange of conversation thus far and decided to end it there. I had no desire to deal with these two any longer and walked away. Home Depot, If you don't want to lose business, you might want to hire people that actually have customer service experience.

Shannon showed up on time to do our quote. He was great to work with on the project. He has great…read morecommunication skills. Everything was completed to satisfaction. I would definitely use SCR again should I need additional work. The price was competitive and fair. He did siding, roofing, and steps.

From the owner: At SCR Exteriors, we are dedicated to providing our customers with the highest quality residential…read moreexterior remodeling services. We strive to exceed your expectations in all aspects of our work. Our mission is to provide superior craftsmanship, timely service, and excellent customer care. We are committed to creating beautiful homes for our customers that will last for years to come. We take pride in our work and are passionate about helping homeowners achieve their dream homes.