Chris is the best! She went above and beyond to help us find the products we needed. Many of the…read moreitems we needed were not available from the manufacturer for a few months. Chris called stores all over their network to find the products and get them shipped in time for our remodel. One crucial set was lost in shipping so Chris checked daily until she found it and had it shipped to us within just over a week. We felt that Chris was not only knowledgeable about solutions for us but that she really cared about meeting our needs.

Ordered our appliances(supposedly in stock items) at the beginning of January. Sales associate…read morestated delivery date of 4/9, it's 4/25 and still haven't received our items. After second time of contacting company sales associate returned call and stated that some of the appliances wouldn't not arrive until July and that wasn't set in stone. when I questioned her about the items supposedly being in stock she became defensive and stated that she never said that(she did) and that if I wanted a refund I could do that. I explained to her that I've been waiting 5 months and if I cancelled now I would have to start over somewhere else. Unbelievable

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Johnson City, TN. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

I really struggled with whether to give 2 or 3 stars -- unfortunately, my experience didn't align…read morewith many of the glowing reviews. I hired Atlas Kitchen & Bath to remove a tub/shower combo and install a walk-in shower, along with a kitchen backsplash. I chose them based on reviews and the desire to support a local business. The estimate process started off a bit awkward -- the estimator (TK) arrived significantly earlier than scheduled while I was working from home. He gave a reasonable quote and said the price could vary depending on tile choice. He mentioned the shower door and head installation were included, but didn't clarify the hardware wasn't. That became a surprise \$2,000 extra later. The showroom experience was mixed. The staff were patient as I tried multiple samples, but when I asked if they had a visualizer app or site, I was told no -- only to later discover the tile manufacturer *did* have one, which they acknowledged after the fact. Why not share that upfront? Once I made my selections, I returned to get a final price, expecting a reduction since I chose less expensive tile. Instead, the price stayed the same due to "more complex shower floor tile." I took the weekend to think it over and then decided to proceed. That's when I learned -- for the first time -- that they only accept cash. I had to confirm multiple times. It was off-putting and almost made me cancel the project. When I asked again during contract signing if I could pay by credit card, I was told they had been "screwed over" in the past. That didn't sit well, since there's no protection for me as a customer if things went wrong -- but I reluctantly moved forward. Scheduling was not proactive. I was simply *informed* on a Friday that they'd be starting the following Tuesday -- no actual appointment made. The two installers were nice and respectful, though often worked late into the evening or arrived late despite saying they'd come early. As the shower was nearly finished, I was asked about the curb top. I had no idea what that meant -- they'd told me they would choose a complementary option. Apparently, nothing had been ordered. I ended up finding something myself at Lowe's that they installed. When the work was declared complete, one of the installers said, "I need lunch" and left -- without completing a walkthrough. Upon inspection, I noticed unfinished drywall/paint, nicks in the wall, a shower door that didn't fully close, scratched tile, and some damage to items in my garage. When I reached out, I was told I should've addressed it when they were here -- but I wasn't given that chance. One of the installers returned unexpectedly the next day while I was on a work call. He fixed a few issues but left others undone. When I followed up again, they said someone named Ozzy would come inspect. He's praised in other reviews, but I hadn't met him. When Ozzy arrived, the first thing he said was "I'm here for the check." I asked if he was here to inspect, and he said no. After I explained the outstanding issues, he offered to deduct \$150 for the damaged items in the garage -- then asked if he could *have* them. I was so frustrated by that point, I just gave them to him along with the check. Both the shower and backsplash look good overall, but the experience was far from smooth or customer-focused. I'm still repainting my walls and living with scratched tile. If I could do it over again, I wouldn't choose Atlas. If you're considering them, I hope my experience helps you make an informed decision.

was so very please with their professionalism, the staff friendliness and helpfulness. Never had a…read morebetter experience with any business or and people, they are amazing.

3 years ago we purchased an expensive white quartz from " better marble"but Jeffrey of Trinity…read moreMarble installation quickly shipped the kitchen counter and backsplash slabs without having us inspect them...this was disappointing as I wanted to check the colour shade # to ensure it was what we had paid 19k for supply and Installation. Most of the installation went well except for a quartz counter seam that was discolorated and appeared to be from a different shade # and skew than the rest of the quartz we had paid for. Most concerning was the discoluration seam was highly noticeable and was located right in front of the counter island stool area. When i asked Jeffrey why he had ordered a different slab shade he denied it was a different. I took a photo of the shade number beneah the slab and sent it to him, but he did nothing to remedy this issue. In addition at the beginning, i asked Jeffrey to book match the quartz installation, but he did not install it book matched. We paid good money for the workmanship but. Ultimately we were cheated out of proper quartz materials we had purchased from both Trinity and Better Marble. Think twice before you decide to use these companies.

Excellent experience with Trinity! This was second time I have used them for a new build. Melissa…read moreis so knowledgeable and offered a lot of good insight. Installers were courteous and professional. I would heartily recommend them to anyone for any project small or large!

This store was well laid out, easy to navigate, lots of employees chatting it up with one another,…read morebut offering little help to potential customers. Prices didn't seem to be any better than the other big box stores in town and the selection was smaller.

Very friendly folks that work here. Asked by 3 different employees, if we needed any help. Stihl…read morechainsaws, paint, cabinets, flooring, tools, lighting fixtures, lawn and garden supplies, house air filters, etc.

Joseph and his crew saved our remodel when the recommended contractor from our insurance company…read moredropped our job. They not only completed our remodel they built the custom cherry fireplace mantle. We love our living room and it's exactly what we were looking for to update our home. They've also repaired our garage door and surround when our son drove the family van into the garage frame. Joseph and his crew are easy to work with, clean thoroughly and are professional in their behavior.

I submitted a request online in November 2024, looking for someone to repair damage from trees…read morehitting my roof. Joseph (owner) responded and we scheduled a site visit. He didn't show up for the initial appt., and rescheduled for the following week- even then he was an hour late. We discussed the repairs and he said he would email an estimate. After hearing nothing for weeks, I reached out to him and he said he would have it by the end of the week. The following week, I reached out again and finally received an estimate. From there on, I would hear NOTHING from him unless I initiated contact. Then the excuses started.. I dealt with this man for three and a half months, with him ghosting me the entire time. At no time did he ever fulfill a promise, or meet a deadline. The last straw was him AGAIN failing to provide information on the repair. That was Feb. 25, and, you guessed it, CRICKETS! I have to wonder what part of "Do It Right" applies to his business.

We originally purchased quartz countertops through Home Depot in Hendersonville, NC who then…read morecontracted with Preston Woodworking. We were given a 4 week time frame for completion, but it was a full 10 weeks before the counters were ready to install with no word from Preston or Home Depot about the delay. Unfortunately, the original template was done incorrectly and the stone cut incorrectly. The seams on the upbar and lower counter did not match, nor did either one match the corners on the wall. Nevertheless, the installation crew spent a full day installing it and tried to pass it off as acceptable. We immediately contacted Home Depot who then contacted Preston to fix the problem. It was several days with no contact from Preston. We tried to contact the manager of the stone department, but never did hear from anyone from Preston until they sent the owner of the installation company and someone to re-template. The templater pointed out significant errors in the original template and criticized the installation crew for knowingly installing an improperly cut stone, yet they sent the same company out for the second install. It was another 7 weeks after the original installation before the counters were re-done for a total of 4 months. Not once during the entire 4 months did ANYONE from Preston management contact us, even after multiple emails voicing our complaints with the quality of work and the extended delays. The second round produced a barely acceptable final cutting with a sloppy installation of the sink (glue seeping out from behind the caulking as it dried) which my husband had to repair. We tried to pursue a discount to compensate for the extended delays, poor quality work, and multiple days off from work to deal with correcting the problem, but again we got NO response. Home Depot finally was able to get them to agree to an insulting $300 discount, which amounted to less than 10% of what we paid. Take your business elsewhere. This business uses incompetent crews and there is no customer service to fix their sloppy work.

From the owner: Preston Woodworking manufactures and installs commercial and residential cabinets and countertops…read more We are a company of creative designers, skilled craftsmen, and conscientious customer support personnel - all dedicated to fulfilling your cabinet and countertop needs with superior quality and gracious service. We are the region's top fabricator and installer of granite countertops. No other company located in the Tri-Cities, Tennessee region can match our in-house facilities to create the precise style and quality you want for your home or business. If you want to eliminate the middleman, this is the place to start.

I love all the Home Goods (TJ Maxx) stores, but this one in Johnson City is extra nice. Super…read moreclean, well stocked and in a good location in the Mall on North Roan Street. They have a very good selection of imported candies from Italy and other specialty foods like coffee and olives. If you 're looking to decorate your home, this is a great place to do it. Upscale items at very reasonable prices, like lamps, rugs and picture frames . . . sometimes you can find some really beautiful things hidden away on the shelves. Just be aware that the furniture that they sell, and the large rugs, appear sometimes to be seconds . . . with minor imperfections or dents and dings, but can be repaired easily making it a good purchase. This store, and the one in Hickory, NC are definitely my favorites . . . along with the big Marshalls in Greenville, SC off of Woodruff Road. The TJ Maxx companies really put a hurting on the overpriced mall stores as well as Steinmart . . . better selection and cheaper prices . . . competition is a good thing.

I bought 2 accent chairs $600 on 11/10/23 scheduled to pick up today. I arrived to find out they…read moreresold them the next day when they should have been placed in the back, they were without the tags that I have and receipt I paid for them. They admitted they did, how did they ring them up on clearance and with no tags? I drove almost 2 hours to pick them up tonight. All I got was, I'm sorry, we sold them again, but we can refund you. The manager tried to avoid the entire incident. How can you sell something I have bought and you gave me the tags off the item and a pick up slip? I will never shop in such an unprofessional place.

Looks nice on the outside, but daily life here is exhausting | Paying top dollar to be policed by…read morenitpicky neighbors wasn't the vibe. A year here showed us that the 'luxury' label is only in the marketing. After living here for a year, I feel it's important to share an honest perspective for anyone considering moving in. Unfortunately, the experience has not been what we expected, and it has been more disappointing than anything else............. The apartment had issues from day one (leaks, broken fixtures, poor water pressure), and the "luxury" claims don't match reality -- even the "soundproof flooring" doesn't stop you from hearing every detail (at least that's what our conversation with our downstairs neighbor let us know on.... 2 weeks in). Neighbors were nitpicky, and we received constant complaints, even outside of quiet hours, with staff quick to side with them....... For the high price, the atmosphere and quality simply weren't worth it. From the beginning, there were issues inside the unit itself -- the roof leaked when we moved in, the toilet handle was broken and rusted, and the refrigerator is extremely small for the size of the apartment. Water pressure and hot water are both below average, which doesn't fit the "luxury" description advertised. The car wash station, while a nice idea, was closed more often than it was available. The bigger challenge, however, was the overall living environment. Many of the neighbors were very fussy, overbearing, and fault-finding; we often received unreasonable complaints -- at times being accused of things we didn't do (by the police officer they have on-site) simply because of our age..... (we are young adults 28-31)' The clubhouse staff frequently relayed these complaints through early morning emails, which became draining over time. On top of that, our downstairs neighbor would regularly message us about "noise" even though it was outside of quiet hours. The complex advertises "luxury living with soundproof flooring," but in reality, you can hear nearly every detail from daily life, which made things uncomfortable and frustrating. Instead of fostering a welcoming community, the focus often seemed to lean toward appeasing those who complain the loudest... We've lived in several apartment complexes in the past, and unfortunately this has been the most difficult experience in terms of neighborly behavior and overall atmosphere, with subpar appliances. It's disappointing, especially given the cost to live here. I don't usually leave reviews, and I'm not writing this out of anger -- only to give future residents a realistic understanding of what to expect. Everyone's experience will be different, but this was ours, and I hope it helps others make a more informed decision.

This review is just based off our tour today. Our agent Halle did a great job!! She was very…read moreknowledgeable and just overall had a great attitude and patience with us as we had a lot of questions. The complex is very clean and almost feels like resort style living. Pricing wasn't much more than apartments not as nice in the area. Overall very happy with the place and will say it's worth stopping by! Thanks Halle!

I highly recommend Granite Depot. We used the one in Boones Creek in Johnson City, TN. They were…read moreprompt, professional, and did an excellent job and at a fair price.

From the owner: Granite & Quartz Design provides granite, marble, and quartz countertop installation services to…read moreJohnson City, TN and the surrounding areas.