Heeey! These guys are WONDERFUL! Very friendly, they work…read morehard, and they do an EXCELLENT job! I'm so grateful for their work :)

Very happy with our completed carpet installation! Service responses prompt and professional. Great…read morecommunication. Definitely recommended!

there isn't a place to leave a negative star. this place put us off several times stating they…read morecouldn't get help, causing me to cancel a much needed surgery. it took well over a month to get carpet and when it arrived, charles brown did not inform me the carpet was damaged. charles brown didn't show when he said he would finally and even his nephew said he wouldn't work for him again. no hired help so the job was handed over to a very professional couple finally. this company is beyond irresponsible so buyer beware!

Beware!!!!!!! We have experienced a nightmare with the smell of our new carpet!!!!! After…read moreventilating with fans, all windows in the house open, and 40 pounds of baking soda sprinkled all over the carpet, we are suffering from respiratory issues. Discount Flooring did not warn us about the product emitting VOC's and this possibility!! Installation was completed over a week ago. Be careful and ask questions if you do business there.

Mark is an amazing honest contractor..We have this nightmare project going on in our house we…read morerecently bought and the job has not only been stressful for us but for Mark as well...At this point we are all in this together but he really has been an amazing person to work with and his crew is awesome! We had several contractors before mark come out and start the job and then take payment and never come back to finish leaving us more screwed than in the first place ..Mark is sticking with us through thick and thin..Thank you for your honesty I feel like not only did I find an amazing company but also think my husband and I have found a new amazing friend!

As a single widow I was not sure who to go to when my hot water heater sprung a huge leak and a…read morewhole lot of damage to my home. I got bids and talked to three different contractors. Mark was the only one who came in and really took a detailed look at what was going on before we settled on cost and the timeline to have the work done. He finished my home in 4 days! Everything in my home looks new and better than I ever expected. This was an insurance claim and the hot water heater itself was not covered under the claim. Well, not a problem because he not only bought me a hot water heater at no additional cost to me but he also arranged to have it installed (no cost to me). Obviously he was more than fair and treated me with respect. He listened when I told him what floors I wanted and took me to pick it out. The same thing with the different paints I wanted. I cannot say enough good things about him and his business. In the future I plan on having him do the work that I will need. If anyone who is reading this has any questions that I can answer just message me on FB. I wouldn't go to anyone else. Jeannette Jones

I contracted with McCourt in early 2022 to install wood floors in our home. Most of the work was…read morecompleted, with the exception of the installation of several transition strips between wood floor and carpet/tile. They agreed to come back in about 30 days to finish the remaining work (approx. 3 -4 man hours) so I paid them in full for their work, including change orders. I made several attempts over a 6 month period to have the outstanding work completed, but I was always told they were too busy to get to me. We were out of the country form a couple of months so I said I would contact them when we got back to schedule the work. I tried to contact McCourt by phone or visits to their office 6 times between late Nov 2022 and Jan 2023 to try and schedule the work, but never got a call back from them. It was clear to me they had no intention of returning my calls or completing the work I had paid them for. In early Jan 2023 I sent the owner, Mark, a text expressing my displeasure and telling him the complaints I intended to file against him (BBB and Contractor's Board). Mark called me within minutes and was very angry. He asked if I was threatening him and I told him no, I was telling him exactly what I planned to do for his breach of contract. He expressed his disdain for people who have moved to Brookings from California as I had when he said "you're a typical Californian" and told me to fuck off. That was the end of our conversation. There were no changes in scope on my project. The only unknown was minor floor repairs. The original estimate was $8,509 and the final cost was $11,046. This is a difference of 30%, which I believe is excessive. I feel the estimate was low balled, by excluding necessary items, to get my work. I've filed complaints against McCourt with the BBB (they did not respond so their rating was lowered from A+ to a B-) and Contractors License Board. I've also spoken to friends who had a similar problem with this company. I know our options are limited in Brookings but use this company at your own risk.

Did a fantastic job, excellent craftspersonship, professional, great quality products. Fair…read morepricing, couldn't have been better. I thought because they were replacing different tiles of floors, tile, carpets, etc with wood, it would be way more complex! I would for sure use them again!

I love doing business with a locally owned company. In the end, I am happy with the floor and the…read moreinstallers did a bang up job. As a small business I think they are trying to do too much too fast. The lack of communication from office and management to workers was on-going. The communication that did take place frequently interrupted the work project. The number of phone calls coming from the "office" on some days was stunning. The project started a day late and ended on time however my price went up by about 400 dollars. The process was explained to me in terms of prepping floors etc. but what was not included in the explanation was that there would be additional charges added on to the prep process. Now, I understand that some projects get more complex but I was told that prepping the floor was part of the process included in the quote. I understand if I need to pay for additional materials to be purchased , the job was completed on time and people took their breaks so I think the cost increase was a bit opportunistic on the part of management. As a result I came to feel mistrustful towards the job manager who seemed to be adding to my cost every couple of days. The team was in a terrible rush all the time and some of them left then had to come back several times to finish the job. They usually started mid morning and left by 3-4:00 PM which seemed like a short work day and I was surprised they finished on time. The house was completely torn apart and in the end I spent 4 nights away from home while it was being completed. They sent a cleaning crew when the project was done and once again, the lack of communication and training was evident. The whole house was covered in a fine dust, windows, walls ... everything. There were spatters on walls and doors from the floor prep. I spent the weekend cleaning and still there was lots left to do. The cleaning crew came in and cleaned as if they were cleaning a typical house they go to every week, not a house that had just gone through a major construction project. If Palm is going to bother with a cleaning crew they need to train their people for handling major projects such as that one. I had just had 6 weeks working with varied professional contractors and I must admit, I had expectations of ongoing professional interactions with Palm. I lived in a house that was torn apart for 6 weeks. I was used to contractors that communicated well, showed up on time and worked a full day. They had phone calls as well but not to the extent of the Palm employees. I think this will be a great company when they get their communication, training and professionalism prioritized. I wish someone had told me about this. I still would have had Palm install my floors, I just would have known what to expect. Some of the Palm employees are good communicators and respectful however, at times I think their hands were tied by their manager.

My experience was horrible. They left my home way worse than when they started. Ruined my cement…read morestained floors. Did finish the job

I can't say enough about Matt and Sommer! Great people to hire if you want quality workmanship. I…read morehad some particular concerns and Matt addressed each one and my install went better than I could have hoped for. They definitely will have my future business.

I used West-coast flooring to install carpet in my new home. They came highly recommended by the…read morestore I purchased the product from. I'm torn by this review because the installation of the product was professional and it turned out beautifully. It did take quite awhile for them to come to install, but that was understandable due to the high volume of need in my area. The problem I have with the business is that I sent several remnants of carpet with them to have rugs made for my home, and it has been 8 months and I have not gotten the rugs. I have made several calls to the business and was assured that progress was being made. The business has never contacted me in the 8 months. I even left a message asking them just to let me know if the remnants had been lost and there was no reply. The carpet was very expensive and had I known this would be the situation I would have gone with the company I originally purchased the carpet from. This is unfortunate as I really enjoyed working with Matt and his crew.

This company is outstanding. My flat roof had rotten wood left by the previous owners of my house…read more April and her crew replaced the rotten support beams, replaced the rotten plywood, placed new roofing that coordinates perfectly with my asphalt shingle roof, and painted all the new wood. The attention to detail was very impressive. That roof looks so good now. And the bill was less than I anticipated, very reasonable.

April and Thomas did an amazing job roofing our home. They were professional and efficient and the…read morejob was finished on schedule and looks fantastic. They responded quickly when I reached out to them and were very pleasant to have around.

Bryan Bergeron Roofing re-roofed our house in December 2023 using GAF composition shingles. The…read moretwo-day job was efficiently completed during a break in the weather. The cost was reasonable and there were no "surprises".

Bryan Bergeron roofing put a PVC roof on our house that within a year was a total loss. The PVC was…read morelaid atop an asphalt roof. When speaking with the manufacturer's representative of the PVC sheeting company (Versico), he said everyone knows that you can't put PVC sheeting over asphalt as it will deteriorate within a year and that he did not like to see it happen and hated to say it but that we had gotten screwed. One roofing company we had stop by for a bid to replace the roof said they had never seen such a bad roofing job. There was much more wrong than just the PVC being on top of the tarred roof. Whenever we had concerns, we were gaslighted until we stopped explaining our concerns. We continually heard "take five roofers and you will get five different opinions" or "residential application is different than commercial application". Oregon Contractors Board's mediator worked out a deal between us in 2023.