I absolutely love Samantha Vickery. She is incredibly friendly and always takes her time with me.read more

Done with this place. Literally every time the prescription is sent to the wrong pharmacy -…read moreevery...time! Add to that scheduled appointments, either they don't have the correct date or time. Well suffice to say today is no different and they are in a different rabbit hole, once again did not have the appointment scheduled in their system. Somebody needs to be trained or terminated. Certainly, this family medical center is now terminated - btw - the customer service is bland at best.

Beware of Data Retention and Breaches for collections purposes before being seen…read more I had an extremely frustrating encounter with the billing representative, Jay (black lady tight Jerry curl), at Desoto Family Care Clinic. She insisted that providing my Social Security Number (SSN) was needed for receiving care, yet failed to produce any official documentation to support this claim. Asked if I didn't have a phone number or address would they deny care. She stated probably so..When I questioned this requirement, she became dismissive and accused me of fraudulent behavior, despite my presentation of a valid driver's license and insurance card-both of which were verified as active by Anthony at the front desk already before I interacted with Billing. Anthony clarified that the SSN is only necessary if a patient's account is sent to collections, not for receiving care or for patients paying upfront. I expressed concerns about data privacy, especially in light of recent breaches, and offered to pay for the visit in CASH. Nevertheless, Jay refused and proceed, stating she didn't want to "deal with that lady and she can go to the ER," referring to me. The kicker she is not a doctor to advise anyone of care. This behavior was unprofessional and appeared to be driven by personal bias and lack of understanding rather than actual policy.. I maintained my professionalism and integrity the whole time and even Anthony front desk rep understood that I was not being hostile but needed direct answers. The billing representative Jay was screaming from the back even when my mom went to ask you know why if she's paying cash. Ask to speak to the practice manager about this complaint and concerns and was told to just call the number on the New Patient Registration Form and ask for the manager. There was no financial agreement to be signed included in the new patient registration forms, nor listed as their policy, and when asked for the policy to be provided stating that it was mandatory, Jay got VERY defensive over talked me , NEVER answered the questions and got dismissive and walked away and then proceeded to yell from the back office at my mother and me. In front of other patients exposing my information. As someone who works in healthcare billing and insurance , I am aware that under the Health Insurance Portability and Accountability Act (HIPAA), patients have the right to protect their personal health information, and providers must safeguard this data. Up to 250,000 fine for violating HIPPA. Additionally, the Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors including MDO from engaging in abusive practices and requires them to provide validation of debts upon request. In Mississippi, the statute of limitations for medical debt collection is three years, meaning that any attempt to collect a debt beyond this period is unlawful. Furthermore, the Mississippi Insurance Department provides guidelines to protect consumers from balance billing and unexpected medical charges. I have never been here before and again offered to pay CASH for this one visit. Jay's actions not only violated these protections but also denied me access to necessary medical care. Desoto Family Care Clinic must reevaluate their staff training and billing practices to ensure compliance with federal and state laws and to uphold the rights and dignity of their patients new and existing patients. The HHS and other agencies will be notified of the breach of privacy and the denial of medical care for a simple cold and diabetic care. Read and understand your rights as a patient and advocate for your patients rights and health. Thankfully went to another clinic and was seen with no issues nor SSN needed. Side note the other staff that I encountered were nice and calm. But that Black lady "Jay" in billing needs more education on laws, billing medical insurance on what's needed to file a claim and CE training on Personal Bias in a Healthcare Setting.

The billing department is absolutely HORRIBLE. You will be overcharged. They will not refund you…read more They will put a "credit" on your account which you will never be told about.....

I highly recommend Dr Skinner to anyone looking for a Primary Care Doctor. He is patient, kind,…read morepersonable and genuinely concerned about your well being. I've been a patient for a few years now and I'm highly satisfied with the level of care I've received over the years I've been meaning to write this review because we always hear the bad but never the good... So here's to the good.

Staff was awful!!!! My son was coming in as a new patient and had the worst experience at this…read moreoffice ever!!! The ladies at the front desk were rude and not helpful at all. My son was making an attempt to understand why he could not be be seen as to which we never found out why. The older white lady at the front was breaking all confidentiality and she had a full on conversation about my son implying "he must be autistic, he must have a problem." while he was standing there at the front desk trying to get help. The black lady at the front desk told him he couldn't be seen but never told him why and kept saying, " you can't be seen today." I have made several attempt to speak with Dr. Visconti and on my final attempt to get his email to tell him of my experience I was told by the office manage and another young lady, whom would not give me her name, that this matter is done and Dr. Visconti was made aware of this matter and does not wish to speak with me. The whole staff was rude and disrespectful. No, my son is not autistic. It was horrible to hear healthcare workers speaking of someone like that. If he were autistic it would have crushed him to hear you speak of him "having a problem" how dare you all treat people with disregard has you have. My son was hurt by this experience, a experience he did not deserve. He couldn't get one person to offer an apology or show any empathy for his situation. Sad!!!!!!!!!!!!! If you have a soul, you would not ever make this office your PCP. "

Absolutely love Dr Donohue! She has been my dermatologist since I was 16 and has always been…read moreamazing!