My entire family (father, mother, grandmother, and sister) all became patients of Salveo Family…read moreclinic in 2004. While overall the experience was mediocre, something happened recently which really indicated to me that it was time for a new doctor. I'll get to that last. First, the positive: Dr. Le is generally a nice lady. Here are the negatives: -Wait times are typically long (anywhere from 45-70 mins after my appointment time) -Dr. Le demands an in-office visit for monthly prescriptions for controlled substances (like ADD medication), but then only visits with you for 2 minutes. According to her, this is mandated by law. My new physician says you must have a hard copy of the script each month and you should have bi-annual wellness visits, but actually seeing the doctor each month is unnecessary. I believe she mislead me so that she could make more money off of me and my insurance company by charging for unnecessary exams. -My grandmother came in for an EKG screening, and the staff/ the doctor told my grandmother she was having a heart attack. We rushed her to the ER, where they said she was fine. A few weeks later, my mom also had an EKG test, and despite my mom feeling fine, Dr. Le also told her she was having a heart attack. It caused a lot of panic and we also rushed my mom to the ER. Later, my mom contacted Dr. Le to let her know she believed the machine was faulty (what are the coincidences of both of them having heart attacks at the exact moment they were hooked up?) but the office insisted the machine was fine. It caused a lot of anxiety and $$. -A few years ago, my parents got divorced but continued to use the same physician. At one point, Dr. Le made judgmental comments to my mom about it, stating she "doesn't believe in divorce". She also breached my dad's trust and patient confidentiality by what appeared to be a guilt-trip attempt; she told my mom my dad had made comments during his last visit, indicating he was "very sad" about it. I'm sure my dad would be humiliated to know his physician reported that to his ex-wife. -In January of 2009, I went to have an exam for my monthly ADD script. Dr. Le informed me that a new law passed in Texas which required random drug tests for patients receiving controlled substances as medication. She would not write me the script unless I submitted to a urine test. I had no reason to believe she was lying, although I found it strange (as I was an adult with no history of drug use, and obviously I passed). I asked my new physician about that recently, and he said no such law has ever existed. I am not really sure what her motivation to lie and administer that test was about. THE GRAND FINALE (and some TMI) All of the above mentioned was unpleasant but generally manageable. This part isn't. Back story: I have been suffering from PCOS for a decade. I have been under Dr. Le's care almost the entire time. Because of my condition, I suffered extremely painful as well as irregular menstrual cycles. I was put on birth control at age 15 to alleviate the symptoms and have been on it ever since. Three months ago, I went to Dr. Le to refill my birth control prescription. After arriving 15 minutes early (why did I even bother?), I waited for over an hour before finally seeing the doctor. Once she asked me what I was there for, I told her, and she said "I can't prescribe you that, it's against my religious beliefs." I was completely dumbfounded. Keep in mind, this is a woman who has been prescribing it to me for nearly 10 years. I said "Um, what? You've been writing me the script for years..." and she said "Yes, but you are not using it for the same reasons anymore." I said "So you think it's no longer necessary to treat my PCOS?" and then she repeated that it was against her beliefs. I left the office crying and feeling very vulnerable. WTF. Seriously. She never asked me if I was sexually active; clearly she had already made a judgment about me. Secondly, even if I were sexually active... would that detract from the fact that I need birth control to subdue my symptoms? I felt it was highly inappropriate for her to place my needs as a patient below her religious agenda. I would NOT recommend a doctor who does that to anyone.

It was my first time to visit this office. I am a transplant from California and needed to…read moreestablish medical care in my new location. The greeting at the front desk was not bad but was not at all welcoming. The negative aspect of this visit began when the medical assistant/male nurse, invite me back to the exam room. He was abrupt, did not greet but only pointed and gave me directions. When I asked if he was not having a good day, he just continued with preparing, very poor bedside manner. I decided I would not return after the treatment from this male assistant/nurse. The doctor however was wonderful. She was very friendly and engaging, and listened to what I reported as my condition. I gave her some feedback, and she was very thankful that I shared it with her. Apparently the male assistant/nurse has been working there for three years, so I doubt anything is going to change.

This place is great, and the people working there, even better. I unfortunately don't remember the…read morenames of the guys that helped me but they were awesome. They guy that took my info before the test was very nice and friendly and knowledgeable. The girl that conducted the test was very careful and gentle. Instead of the test bugging me, it actually tickle me. If you need to do the test for Covid and for whatever other services they perform there, you are not going to regret going there.

The only reason I am giving this location 4 stars is because of Fatima at the Plano Heal360…read morelocation. DO NOT go to the Frisco location, the wait lines are 2 hours long and they don't even send you your results. I got tested for COVID initially at the Frisco location and did not receive my results or any notification of my results. I called the Frisco location but they never picked up the phone. Eventually, I was able to get a hold of the Plano location's number and spoke to Fatima and she was super helpful! She immediately solved my issue and gave me my results and provided wonderful customer service. If you can get tested at the Plano location or even the Allen location please get tested there!

Dr okoro and her entire staff is awesome . I've seen it grow in the past 4 years I've been her…read morepatient . She's honest , and actually cares about your well being . Proud patient . - Miya Brown

I'm very impressed with this doctors office! I haven't seen a doctor for an annual check up in…read moreyears because I am terrified of needles, but I made an appointment through Zocdoc (highly recommend!) and am very happy with how it went. All of the people I spoke to were friendly, good listeners, and asked lots of questions, not only about my health, but also just about me. They made sure to ask if I had appointments lined up for the other annual visits I'm supposed to make. The doctor was very friendly and let me know that if I ever need an appointment and a time isn't listed on Zocdoc, I can just call and they can fit me in. This practice seems to really care about their patients. I came back in the morning after fasting to give blood and urine samples for my checkup, and everyone was kind and reassuring despite my needle-phobia. Definitely recommend this place!

Yes, I would. She's the most wonderful doctor I have ever had. She is so caring and loving…read moreconcerning and she's the best.

I am more than middle aged. I have been to several physician's over the years. There are certain…read morequalities that stand out or do not. Particularly empathy and great listening skills. Dr. Dean has these and so many more gifts to offer in spades. She is sensitive, thoughtful, kind and has, I believe, been touched by an angel. I could write a book about her attributes. You better believe I would recommend her. p.s. I would like to keep her all to myself, but alas you would miss out! P.s.s. She got one, one star rating on HealthGrades because the person did not like the Office Manager. That has NOTHING to do with Dr. Dean and was inappropriate because it dropped Dr. Dean's rating way down. She would have had a five-star otherwise!

Dr. Cowan has been my primary doctor for many years and I LOVE HER!!! She's direct and…read moreknowledgeable. Offers a true sense of empathy towards her patients. You'll be lucky to have her on your medical team! Kim Doumen Richardson, TX

AWFUL experience with Dr. Sheryl Cowan. Long story…read moreshort...had a checkup in July and requested a biometric screening which counted as $400 toward my annual HSA funds that we have to earn with these kinds of activities. I told her that I would need a form filled out and submitted. We took the form to her in September. It was due 10/31. It was never filled out or submitted. We called on 11/1 to see if we could come pick it up and didn't receive a return call. Called again, again, and again. Finally got in touch with her PA and he said that it was just waiting on her signature. We're having to file an appeal which is due 11/15 with HR because the original 10/31 deadline was missed. We went to her office today and stood in the hallway for 90 minutes. She was aware that we were waiting. I saw her go into the receptionist area and hand someone some paperwork and she quickly exited, back to her office. We never got our form, so I'm losing $400 from my annual HSA funds. We actually have audio of our discussion with her PA stating that even he thinks this situation is absurd. This isn't a case of us giving her something at the last minute. And when someone knows you've made a trip to get something that only requires a signature, and they wait for 90 minutes, and you still refuse to do it. That just makes you an absolutely AWFUL practitioner. And makes me wonder what else she simply can't be bothered to care about. I don't know if we have legal recourse (like small claims court or something) but I'll be doing whatever I can.

I love leaving good reviews when good care is received!…read more First of all, I scheduled this visit as a sick visit because my ears were throbbing all night, I'm new to this office and wasn't too sure, but when I walked in, the atmosphere was very friendly and well taken care of. They gave me an iPad to check in and do forms, which I love because my hands hurt too and to write most of the time. The process was very straightforward and easy to do! The gentleman upfront was very nice even when they got busy he was still attentive, the nurse in the back was very sweet and friendly, and the doctor was as well. Dr.Livengood explained everything very well and offered a steroid injection to help. Overall, I had a very good experience, not to mention I was seen in a very timely matter and didn't wait 3 hours to be seen! I'm impressed and definitely will be considering making this my primary care doctor!

EXCELLENT CARE AND ATTENTION FROM MEDICAL STAFF!!! Went in for a possibly dislocated thumb…read more Dr. Livengood was OUTSTANDING! Truly listened and expressed genuine concern while calculated / methodical in her diagnosis. Even offered references to a hand surgeon thereafter. Glad to have found this GEM in the Plano / Richardson area. Wait wasn't too long either! HIGHLY recommend this location, very happy with my overall experience!

Advance ER is a walk in Emergency Room that is a very good alternative to a hospital ER or if your…read moreprimary care physician is unavailable. Due to circumstances, I ended up at Advance ER and came away extremely impressed with the staff and facility. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - I was immediately greeted upon walking in and directed to sit in a very nice waiting area. While this is a full emergency room, I felt like I was in a nicely decorated doctor's office. It made me feel very comfortable and relaxed. 1 Star. Service - The staff went above and beyond. I explained my situation, provided my ID and info, and the helped me throughout the process including assisting with paperwork. Each of the nurses on staff were also helpful, treated me with respect, and the whole time I felt very at ease. 1 Star. Facility - This is the most impressive part of Advance ER. It's like a hospital floor, with a nursing station and examination rooms. Also, they can do everything on site, like imaging, blood and urine work, and more. This makes it very convenient because I didn't have to go to different offices. Everything I needed was done at Advance ER. 2 Stars. Will I Return? - Yes (actually No, because it means something happened to me ). But Yes I would recommend Advance ER to anyone who wants a one stop shop to get a checkup/imaging/prescriptions, etc. all in one place. 1 Star.

I have to say Advance ER is my absolute favorite hospital. I…read morefeel valued , respected and heard. Ramiza was very sweet and helped me get seen right away . My nurse Rebecca heard my concerns and was able to comfort me while waiting for the doctor. Dr.King is the best . Super patient , honest , and quick. I would tell everyone to come by Advance ER for quick , efficient service.