Simply put, Kelly Limousine is an absolute scam. Their organization is a complete joke and they will do everything in their power to screw you. For example we ordered a 20 person bus 2 months ahead of time. Night before the event comes and they text us to confirm our 14 person bus.... how does that work when you pre-paid for a 20 person? Either someone at Kellys cant do basic math and thinks 14 equals 20 or they are complete scumbags. Save yourselves the trouble of dealing with these scuzzbags and look elsewhere. They will try to roll you any chance they get....boycott Kelly's they don't deserve your business. Company is an absolute joke. Update: After a few days of thinking and further contemplation about my review of Kelly Limousine, I have come to the conclusion that the company is STILL complete scum read more

If there were an option to give minus stars, I would. We have been talking to them for a couple of months to schedule using the 20 person bus next weekend. We were all set. Even talked with them yesterday (5/19). This morning Gerald sends a cancelation email and text. Again, we literally just confirmed again yesterday. What a poor way of doing business. Don't use them. Update to comment by business: You state that we weren't confirmed yet there was a call the Friday night, the week before AND an email confirmation. Happy to post that. You are full of crap, dude. read more

Kelly Limousine - Gerald is a liar. - Limos Near Me

Okay so I booked this limo back in March for a bachelorette party that I had last night. I was super nervous about all the negative reviews that I've been seeing in the past month or so, but everything went well. The owner of the company reached out to me a couple of days before and confirmed all the details and had good contact with me. The party bus showed up promptly , we were expecting to be picked up at 8:30 he was there by 8:20. I did notice the party bus did have a rejection sticker which I saw somebody right in one of the reviews a couple of weeks ago I really hope they will get that fixed because it made me very nervous. The bus was kind of messy, with with a little bit of garbage up at the front of it and the windows were kind of dirty so I would like to see them clean them better before going out on a job. Christian was our limo driver and he was awesome great personality really nice guy I thought he was excellent! I probably would have given his company 2 Stars if it were not for him. He was very prompt and picking us up after the show that we went to see was over , so I was happy with that! I thought it was a good value for the money that we paid over all. Every one in my party seemed to enjoy the bus, and everyone definitely loved our driver. read more

Kelly Limousine - Limos Near Me

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The driver was great but that bus should not be in service. We did not get what we paid for. There was no interior lights, no radio/music we tried to plug in our phone for SOMETHING to listen too.. it skipped every bump we hit , everything was duck tapped and the doors were not working to the point that the bride was trying to shut them. The bride wasn't happy and I'm actually embarrassed. & in the invoice that I reviewed you said we would be receiving a black party bus that was updated with a dancing pole. We got a white bus with a rejection sticker that broke down in the middle of Boston. I never leave reviews - but I don't want anyone to be fooled the way I was read more

Kelly limousine is the worst organization on planet earth . They texted me the night before a patriots game and told me that my 14 person bus was ready. I ordered a 20 person bus . Then they cancelled on me . We now are all stuck with patriots tickets with no ride . I guess I'm drinking and driving tonight . Thanks for the DUI Kelly limousine . Seriously if your thinking about ordering Kelly limousine DO NOT. Get taxis , ask mom for a ride , hitch hike , ride a bike , literally walk . Just do not order Kelly limousine . I repeat do not . read more

A few months back, my wife left me and the only people who were there for me were my 20 BEST friends. They chose to help me cope with this by taking me to a Patriots game with a great transportation idea in a party bus. I finally had something to look forward to because before this I didn't see a reason to live. The time was finally approaching and I couldn't have been happier. Last evening around 8pm, I received the crushing news that these "people" who we trusted to escort us and myself to possibly one of the best days of my life, cancelled on us because they had given away our reserved bus that was booked months in advance. This is now the worst day of my life surpassing the day that my wife left me, I hope nobody in their right minds chooses Kelly's for any transportation needs. Place should be shut down for good. A company full of liars, thieves and crooks. read more

Okay, my experience with this company started out very poorly, but everything fell into place. I found out about it on groupon: I called at least 30 times before I got to talk the person responsible for booking. I book one of their party bus for my graduation celebration, the driver came 30mns early, the bus was really clean and the driver was super nice. He had a great Playlist playing all night. The bus was surprisingly spacious!!! If you are patient enough to wait until you get a hold of these people, you should definitely give them a try. read more

Terrible Customer service. Unprofessional. I bought the groupon for this company and made a reservation a month in advance. Two days before the event they canceled my reservation saying someone without a groupon had called and they were giving the limo to them. This is a terrible business practice and completely unprofessional. I would stay far away from this company and go with someone who is reliable. read more

this company is absolutely horrible!!! They ruined a night out for my girlfriends party! We had a party bus booked, ready to go! Everyone has paid their portion, decorations bought, plans for the evening were made and less then 24 hours before the event they call to tell me that bus isn't available anymore. After reading similar reviews, I wish I had stayed clear! No wonder they have a Groupon right now! For the sake of your sanity, pay the difference and go with a reliable limo company ** just to be clear, I didn't use a Groupon. I called and confirmed reservations. I would be more then happy to post the invoice I was sent and the receipt for amount I paid. The owner cares nothing about customers. I've seen multiple reviews on canceled for "mechanical issues" which was the owners excuse for our cancellation. Sounds too suspect for me.There's a reason for all the bad reviews read more

The service was awesome! Clean vehicle and great service, he arrived 20 minutes early and treated everyone with respect and utmost professionalism! read more

Kelly Limousine is a joke. We had a party bus booked for well over 2 months and the night before we were scheduled to go into the pats game, they claim they didn't have the 20 person bus we had reserved. Needless to say, they didn't seem to care they had ruined our day, possibly the entire week. Still haven't received a refund either so that's just the cherry on top of this bullshit. Pats fans and anyone who needs to rely on a transportation and limousine company to get to your event, please consider what they did to 20 of my buddies and look elsewhere. SAD! read more

Awful. Horrible. Unprofessional. The driver, who also happened to be the owner, ditched us in the middle of Boston, MA, to go home to Quincy, MA, instead of being in the city, which was the main reason we paid big money for him. We had arrived at Whiskey Saigon to find they had been experiencing an electricity shortage. Our driver was no where in sight. He did not pick up his cell phone and did not communicate to us- he left us stranded in Boston. 20 people had to take $60 Uber lifts each to get home. He refused to refund or discount the slightest portion from the trip. read more

Kelly limousine are a bunch of crooks let me tell ya. 20 of my bros and I had a hell of a day planned for over a month and these criminals took that away from us. We had a 20 person bus, for confirmation the texted the literally the night before at 8oclock that they only had a 14 and that they "gave away" the 20 person bus a month ago. So they charged for a 20 person bus but were only going to give a 14? Hmm seems fishy and I'm not a huge fan of seafood. The Bible says don't lie, steal, and cheat - Kelly limousine did all 3 . read more

I mean where do I begin. This company allowed 20 Patriots fanatics the opportunity to attend the game and with a simple text less than 15 hours before kickoff ripped our hearts out. Some of us were about to see Brady for the first time, Gronk spike a ball to the moon and Gostkowski miss an extra point. These are memories ripped away from 20 people. September 24,2017 will be a day we mourn as a day we missed a chance to possibly see Brady play in his final seasons. The unprofessionalism in this company is unreal and I have reached out to Ellen in hopes she will see this story of 20 young men who lost their chance to witness greatness due to Kellys limousine. Also I suggest Uber's from anyone thinking about using this company. read more

I purchased this with a groupon rate. After calling around numerous other rental companies this one was extremely reasonable.My daughter celebrated her 15th birthday with her friends. Christian arrived 30 minutes earlier than expected. He also arrived before the expected return time. This worked out well since the next day the kids had school. The kids went to Lawn On D and then they went to Dave and Busters. They all said they had a blast, despite that day the A/C was not working properly and it was in the 90's read more

Not so impressed with this limo service and would not recommend them to friends. Poor communication and phones didn't work for over a week so that left me with only e-mail to communicate. The 20 passenger limo bus is pretty yucky! Dirty on the inside and lots of wear. When the driver arrived the cargo area was loaded with crap! It took our time and a group of people to bag up and remove the crap from the back of the bus so we could fit chairs and gear for tailgating. This could have been a bigger issue if I didn't have a garage to store all the crap while we were out. Once we arrived at concert we were told the driver was leaving and I could text him when I was going into the show. Then text him again when we were returning so he could unlock the bus. Also vehicle has a rejection sticker! Go somewhere else if your looking for a professional service and clean limo. read more

Ok so my parents ordered the 20 person party bus for these service through Groupon. Of course my dad had received an email through Groupon explaining that there was a mix up between Groupon and Kelly limousine that they were advertising the 14 bus not the 20. But that since we had bought it for 20 and had already reserved it they would still honor it. We were to be picked up at 6, which the driver was early. But what had came to pick us up was not at all what we had ordered. The outside looked like a plain old bus, the inside had a trash, small tv, ghetto one strip of lights at the top, and an old oriental rug runner that looked dirty. One of the seats was even broken and sunken in. Once again realizing this wasn't what we had ordered and looked nothing like the advertisement we asked the driver what was up and he explained this was the 14 person bus. Now remember I said we had received an email telling us about that mix up with the companies but it wouldn't effect us well it clearly did. We honestly were ready to send the driver away because we were so horrified at what had happened to us. But since everyone was already at the house and we already had bought all the stuff to take on the bus we decided we had no other choice by this point but to just use the bus we received. The driver over all was nice but even after Kelly limousine had already asked us for an exact address of where we wanted to go, which we gave them the but the bus drive still had no idea where we were going. Talk about bad communication. We even felt bad for the poor bus driver because we got charged gratuity and asked how much of it he gets to see and he told us nothing so we through him some money and made him a burger even though we were extremely disappointed read more

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Very friendly and tried hard to accommodate. Their party bus went out of service and so they offered a partial refund and the use of a stretch limo instead. It wasn't exactly what we hoped for, but we appreciated the efforts made. We were able to have our event in spite of the difficulties. I would use again. read more

My friends and I booked a 20 person party bus to go to a concert. It all started out fine with booking and paying. Then it came to the day of the concert. It was about half an hour before our driver was supposed to be there and he calls and says he thought it was a closer drive than it was and he's actually going to be an hour late. Not a huge huge deal we get over that. Then the bus arrives and there's only fourteen seats on the "twenty" person party bus, so we have about six people sitting on the floor. The auxiliary cord on the bus is broken and we have no music to top off the start of this ride. We were also told that the bus would come with ice. Our driver then tells us we have to stop for the ice if we want it. We say no because we are already an hour behind schedule. Then we are headed to the concert finally and we are on way. We are still a full hour away from the concert when our bus driver rear ends the car in front of him. This wasn't a small fender bender either, we all went flying on the bus. People were injured with scrapes and bruises and some even had concussions. The bus driver was extremely clueless about what was going on and he wasn't giving us any guidance on what was happening. We all get off the bus to walk to the closet exit so we aren't on the side of the highway. As we are walking away we notice a REJECTION STICKER on the bus we were just on. At this point we all decide we are all okay to continue to the concert so we take Uber's there. The owner of the company had the nerve to tell us he was only able to reimburse us for the Uber's not the bus we paid to take there because he had to front the money for the new bus and driver to drive us home. He was extremely condescending to us because we were a group of 20 something year olds. His toned changed quickly when a parent got on the phone with him and he changed his mind to giving us our money back for the bus. We asked for full reimbursements of our concert tickets considering we missed a portion of the concert due to his company. He told us that this was out of the question at first. Then he changed his tone when talking to a parent and said he'd pay the whole ticket back. Then he changed his mind again to only being able to give us 25% of our ticket back. Over a week goes by and no money has been reimbursed yet. It took several phone calls to get this ball moving. Gerry the owner was extremely difficult to work with and his customer service is extremely poor. I would never recommend this company to anyone unless they wanted to waste their time and money. read more