They don't respond timely and has cost many people a headache. They seem to only care about certain…read moreaccounts and do no follow up with anyone. They have not returned my calls and gaslight.

This company has a very easy and streamlined insurance purchasing website with a large array of…read moredifferent coverage options. Before you even begin to apply only, there's a brief overview of what is being purchased incase you're not sure on what you're getting. You can call them if you have questions, but the website is pretty straight forward :)

We use HRI Insurance for our business general liability and commercial auto insurance. Harvey has…read morebeen great to work with and is always quick to get back with me if I have questions or need certificates of insurance. It's nice to work with someone local and not have to deal with endless phone system transfers and voicemails just to get your insurance answers. Harvey provides great personal service that is not common these days.

Being on a fixed income I needed someone who could help me save money on my insurance…read more Harvey was able to give me options to save me money. I got a wind report and it help tremendous. My other agent said, he could not help me and I would have to just renew the policy.

When I first moved to Florida from the North East I was overwhelmed with how different insurance…read moreneeds are for home and auto and my realtor gave me The Thompson Agency, Inc. Phone number where I met my new agent, Joan who for over five years has always been there when I need her assistance and going through my first hurricane experience in 2024 Joan helped me navigate through this stressful time and not only was she always available when I called she would also check in with me to make sure that the insurance property loss process was going smoothly. It's so nice to call The Thompson Agency and have a person pick up the phone and not an automated phone system. I can always call Joan and get all my insurance questions answered and when the policy is up for renewal I can count on Joan and The Thompson Agency, and the Orlando office to check in with me and to review my coverages for the next year and to walk through my coverages to make sure I'm properly covered. When a hurricane hit central Florida in 2024 my house had damages and being new to hurricane insurance losses Joan not only assisted me on the steps to do she also was sympathetic and truly cared about us and our safety and without the support I received from The Thompson Agency, Ing and Joan I would of been a wreck going through this matter. I now have my golf cart, homeowners and auto insurance all with The Thompson Agency (Orlando office) and I couldn't be happier knowing that I have the best insurance company in central Florida. If you want to be treated like a person and not like a number reach out to The Thompson Agency and start experiencing the best customer service you can get! Thanks Joan for always being there for us and for many years to come!

Excelente agency de seguros. Tienen personal bilingüe y solo trabajan con compañías de seguros…read morefinancieramente estatales

I called the Ray Hair office, left a message and he called me back in less than an hour. Ray spent…read more20 minutes with me on the phone, explaining my policy limits, and giving me advice and analysis. I thought maybe I was paying too much, but when I checked other companies, I am getting a good deal after all. Ray also updated my policy to include my renter's insurance, which will also help our costs. I moved from Chicago to Florida and my costs doubled, but State Farm is still lowest for our needs.

Ray is very responsive and always has your best interest in mind. He and his people have a strong…read moreknowledge of the Fort Myers insurance needs.

Margaret Galewski at Galezano Insurance saved me from having my FL DL cancelled! During the COVID…read morepandemic, my wife and I bought a house in Virginia, sold our house in Sarasota, FL - and moved north. We established new insurance in VA, which is what our former insurance carrier said we had to do. Unfortunately, the DMV in VA is by appt only - so 6 weeks later, we still have been unable to transfer everything over to VA. We got a revocation notice that my FL license would be suspended, as well as the registrations on all of our cars unless we could get FL insurance re-established. FL makes no concessions for pandemic...I called 4 times - and got the same answer. Margaret cheerfully got right to work for us - but also recommended calling one of her competitors to make sure all options were on the table. The competitor (a major household name) was unable to help us, and neither was our previous carrier. Margaret picked up the phone - and called a bunch of underwriters on our behalf - and was able to get an underwriter to agree to insure us. It was all above board too, which was a requirement for us - and for her. Other agents might have suggested telling partial truths to get insured - but Margaret was fully open and just pleaded our case. I should also mention that the revocation notice from FL was delayed because it was sent to our previous address...so we had 1 day to resolve this situation! Margaret pulled it off - and saved the day! We are very grateful to Margaret for helping us out in a very stressful situation. The rate wasn't bad either...which also shocked us. Margaret, you are amazing! Thank you!

I would like to take this opportunity to commend Heather Langston. I recently had to obtain Condo…read moreinsurance. Heather provided exceptional service. Her knowledge and expertise of insurance products was outstanding. Heather was very patient and demonstrated professionalism at all times. Heather is very responsive to phone calls and email. Always replied in a timely manner. You should not hesitate to contact Heather for any of you insurance needs. Joe DiMarino

I am sorry to leave this low review. I signed up for insurance with Mark and Bronye Pollock in 2011…read moreand they were independent insurance agents. Small husband/wife insurance business. Subsequently he expanded and it become Freedom which was later bought by the Hilb Group. Before this, Mark would contact me with ways to save, and very personal service. He expanded his business and hired others which I don't mind but I started seeing little increases in my renewals with Progressive over the years as he did this. I didn't complain because I realize everyone needs to grow. However, after the business was sold to the Hilb Group, I started seeing higher increases and less customer service from the local offices and started wondering what I am paying for. I don't need middle men insurances offices to send me reminders to pay my bill, I can do that online by myself. I called my local office/agent (Freedom Insurance Cape Coral) after Hurricane Ian because I lost my car (first claim in 12 years) and my agent locally could not help me and and Progressive was a nightmare to deal with. I am a low risk driver and have a vehicle for work. I log less than 5000 miles on my vehicle per year. Progressive and Freedom Insurance Agency (as well as now Regency Insurance Bonita Springs) which got bought by Hilb was emailing me and calling me to renew my Progressive Auto Policy which now was raised in my renewal for Sept 2023 to $800 more a year to $1500 every six months. I called Geico (they offer direct coverage) and am paying $700 for 6 months for exact same coverage. Call around and get your own quotes and research.

This is, by far, the best insurance company in Florida. We have owned a home in the Ft Meyers area…read morefor several years and have been through some very bad insurance agents. Lisa Kalafas, at Freedom Insurance Center cut our annual policy bill by two thirds!! She was very friendly and helpful through the process. We would highly recommend this company.

Lott & Gaylor Insurance makes the process easy from start to finish. This team is professional,…read morefriendly, and took the time to explain all options without any pressure. They gave me several coverage choices and helped me find the best value at an affordable price. It's rare to find this level of personal service and professionalism today. Highly recommend Lott & Gaylor Insurance

I choose Lott & Gaylor after reading a large number of positive reviews on Google and I am so glad…read moreI did! Megan Duchene did a great job and worked hard to find an affordable homeowners insurance that fit my family needs. Another issue that is very important to me, she always returned my calls in a timely matter - very rare to find people who care and have the courtesy of replying emails or return phone calls!!. Excellent company, great prices and 1st class customer service!