Everything. Dr jasmine kelly is all that I expect in a doctor. She is thorough, caring and answered all my questions. She is very easy to talk to. read more

I was searching for a PCP and I was referred by my former Neurologist. When I first got there, the wait was intensely long, but during the visit it was like he was preparing you for a long life and a better one. He sees seniors and people with intense care. Even the daughter is a doctor and she does so well with televisits. It's great that they are not part of Queens, but I wish they had a bigger and better office. read more

Dr. Jasmine Kelly medical assistant call me and left a message to call the office.. I've been trying to call the office so many times. Would you believe I can't leave a message how do you expect me to get a hold of the doctor I have been trying for weeks to contact the office. I do-not recommend to go to her if she cares a lot about her patients she would call me!! NOT Happy about this!!! No only one star read more

Kelly Russell S MD - Internal Medicine Near Me - Ewa Beach, Hawaii

Dr Kelly is a very caring and thorough physician. He explains things very well and listens to his patient's concerns.

Dr Jasmine Kelly is a caring and patient doctor who has taken the extra time to get to know my grandfather. He service and support has been impeccable. read more

Dr. Russell and Dr. Jasmine Kelly are the epitome of doctors who care deeply about their patients. Their level of attention, empathy, and care is always evident with every interaction I've had. They teach and educate about ways to become healthier so we can live our lives fully. The office staff is also very attentive, and prompt w/ phone calls, notes, etc. Overall, a great practice! read more

Dr. Russell isn't my doctor, but he's been my boyfriends doctor for over a few months now. Make appointments early in the morning, or you may experience some waiting. 6/5/17: Expect to wait 1-2+ hours after your scheduled appointment; bring entertainment, lunch, snacks, etc. His appt. was for 10:15am and it's 11:36am now, they ended up actually taking him in by about 12pm which caused him to be late for work. Update 8/4/17: We had an appointment made for 10:45am, we asked them how much longer and they said 1 more additional hour, by that time it was 11:45am... they asked my bf what he was here for, and he said his reasons but before he could finish they cut him off and asked if he went to get over the counter medicine, or to go to the ER? Yes, we've already visited a drug store, that's why we're at the doctors, to seek better assistance from his personal doctor so that we don't have to visit an emergency room. read more

The father and daughter tandem (Drs Russell & Jasmine) who are greatly contributing to my general well being! Mahalo for being so patient in explaining to me the intricacies of the health plan we both agreed upon. My gratitude, too, to your clinic assistants, Karen & Maricar! Maraming Salamat Po! read more

I usually avoid one star reviews, because they seem unfair. In this case, 1 star is generous. I saw Dr. Kelly based on the recommendation of another doctor I saw. I needed a new primary care doctor to help me with my diabetes management and general health care. Here are the reasons Dr. Kelly deserves less than 1 star: *He made inappropriate jokes. *He made me put on a weird old lady style mumu that smelled musty for the exam. *He insisted on performing a breast exam during my first visit, which was to obtain prescriptions and referrals for my already well managed diabetes. *He's an RX writer, not a problem solver. He just wanted to throw more meds at me to treat symptoms, and even to treat things I didn't have symptoms for, instead of trying to understand the root of the issue. *Even though my AIC (average blood sugar reading) is good, he insisted on lecturing me about the standard Philippine diet, and how it has to be modified. Yelpers, I'm as Haole as they come. I told him I was vegan, that I ate a plant based diet. He kept telling me about limiting my portions of white rice, and instructed me to eat more breakfast cereal. I don't eat either of those things because they are carb killers! He didn't listen to anything I said, and just gave his canned, constantly repeated advice. *His office staff does not answer the phone consistently. They take two hour lunches. And when they don't answer, they don't accept messages. *Somehow, I have no idea how it's possible, he's always overbooked. If your appointment is at 10, plan to be seen at 12, and then rushed right back out the door. *They can't handle insurance claims to save their lives. For 6 months, they have been repeatedly filing to the wrong insurance office for my claim. Even though I have called and told them. They also have my SSN listed incorrectly. Repeatedly. Even after I have called and told them. *They overcharge. That diet lecture that was totally not applicable cost me more than $300. *They are totally incompetent. They didn't even get the Rx's called in correctly - which was the whole point of my visit. This place is a mess. If you have any choice at all, please choose elsewhere. I've never felt skeevier at a doc office than I did at this one, I got nothing out of it, and I'm still dealing with their incompetence six months later. Save yourself the hassle and pick a different doc! read more

I wanted to express how much my family and I appreciate the health care provided to me over the past 9 years from Dr. Kelly and all of his staff. I've had multiple struggles with my health over these years but Dr. Kelly has help me right the ship to a more healthier way to live my life. I could not have done it without his help and guidance. Mahalo Dr. Kelly and staff. read more

Dr. Kelly is the ideal doctor! He really listens to you , and remembers important medical things about you( even after long time spans from your last visit). Dr. Kelly has helped and solved many medical issues I've had from minor to severe. His staff has provided me with great outside referrals when I needed it! I have now moved to the other side of the island but I refuse to seek another primary physician because I know I found a unicorn of primary physicians! read more

Like the other person said 1 star is generous. We've been here for almost 2 hours, just waiting to be seen. I think they over book on their patients. Like I really wanna spend my whole day at the doctors office! When getting ur tb done and u know u have to come back to do the reading again it takes them forever just to read and write the results on paper! read more

IF YOU LIKE A DOCTORS OFFICE THAT: -No longer takes messages -Has receptionists that dont answer the phone -Has receptionists that dont ever call you back -Always has a packed waiting room, but the staff still finds time for a two hour lunch. -Has receptionists that make you chase down referals you've been repeatedly asking about for 2 to 3 weeks. THEN THIS IS THE DOCTORS OFFICE FOR YOU! read more

This Doctor is fantastic! My brother has been under the care of Dr. Kelly and speaks very high of him and his staff. Well - mother is now a patient of dr. Kelly and seems to be real comfortable with him he seems caring and wants to find out what's going on with Mom. read more

Dr. Kelly has been my general practitioner for the past 5 years and I can honestly say, I've never come across a physician who is as attentive and thorough as he is. He is one of the few physicians I've come across who's office is located on the westside of the island, so he's typically very busy; but he always takes the extra time to answer any and all questions I may have, and make sure I understand his prognosis and suggestions (if any). Him and his staff alike go out of their way to make you feel welcomed and comfortable which is my favorite part of visiting his office and why he's been my physician for so long. read more

I have been a patient of Dr. Kelly's for several years and I must say he is one of the best physicians I have ever had. I was referred to him by a friend when I lived in the Ewa area. Now that I have moved out of the area I still go to him. He takes the time to talk to his patients and he can relate to what they go thru. My entire family is now under his care. There have been times when I have had to wait to see him, but his manner and the quality care I get make it worth it. His staff is pleasant and I really get the sense that he cares about me and my family. He has referred me to specialist who are really good. If you are looking for quality care, this is the physician you want! read more

I have been seeing Dr. Kelly for almost 2 years now... Yes you may have to wait to see him but that is because he's actually talking to his patients and spending quality time with them...For many folks that may be one visit per year or less...if you want to get in right away schedule your appointment early in the morning...His staff are very courteous and professional...and he does remember your name....Just a very cordial and professional family Dr. team at Queens West... read more

I just moved to the island and needed a doctor. I called Dr. Kelly and they scheduled me right away. The staff was very pleasant. He was very interested in my well-being. I have skin problems and he referred me to a dermatologist closer to my home. read more

One of the best doctors I've ever been to actually is a good friend of mine will take time to explain everything and if you haven't got the money for the medicine he will give it to you the medicine not the money read more

Dr. Kelly Russell Has been my PCP for about two years now. In that short amount of time he has done more for me then any other doctor, I've come across since my diagnoses of Rheumatoid Arthritis 7 years ago! He is an outstanding doctor and his staff are great also. He has helped me in so many more ways then just with my obvious condition. He has always shown genuine concern for my well being and acted on those concerns. I'd definitely recommend Dr. Kelly to anyone of my friends or family. read more

Dr. Russell kelly is the best doctor!!! I appreciate everything he has done for me and my boyfriend. He does such great things and really cares for everyone. He's passionate about his patients and his staff. His staff is also really sweet, personable, and funny. They make us feel comfortable, like we known them for years. For once in my life i enjoy going to the doctor's office. To Dr. Kelly's office, we (Becca and Guy) love you guys. read more

Unfortunately Dr Kelly is my physician. I typically spend an hour waiting in the waiting room despite scheduling the first appointment of the day. You see, I show up time and he is not in the office yet, as a matter of fact he typically does not arrive until 15 minutes after my scheduled time. By that time there are usually 3 other patients in the waiting room to see this one physician. If your time is important to you, then find another physician. read more

Dr. Kelly has been my doctor since arriving to Oahu and Ewa. He is awesome! Takes time to explain what is going on with you.

Dr. Kelly overbooks and doesn't care if his patients have to wait hours. It's sad how little respect he has for his patients. And when you are seen by Dr. Kelly he doesn't give you the time to have your questions answered. It seems all he cares about is the number of patients he can see in a day. read more

I personally have not been here but my fiance has. He has alot of issues that needs to be monitored by a doctor. And although he was happy with his provider (Dr Kelly) he has suddenly dropped the HMSA and didnt notify anyone at all. Not a call nor a letter nothing. I think that is very unprofessional on his part I wonder how many other patients needed his care that was under HMSA. Although he currently shows he accepts HMSA he has decided upon not accepting them. I get it if you dont want to take that insurance but common courtesy would be to inform your patients ahead of time of your decision therefore it would make transitioning to a new doctor much easier. Now he is out of his medication still looking for a doctor and he is in a lot of pain. I am at loss for words how he handled this. So if you plan on going there be sure NOT to have HMSA. All I can say is wow Dr Kelly wow very unprofessional on your part!!! read more

I have been a patient of Dr. Kelly's for over 8 years. His practice has grown tremendously over that time. They are very accommodating to so many by fitting in unexpected emergency visits with seeing scheduled patients. It does mean longer wait times but only because he doesn't sacrifice time with any of the patients just because of that schedule. When you or a family member may have an emergency and need to get fit in, you will have an appreciation for them taking the time out to see you. Hopefully the wait is something you can get past because you will love the very sweet and knowledgeable nurses in the front and the back. Then you meet with Dr. Kelly who always takes his time to get to know you and your history. He is also very knowledgeable and an amazing teacher when you have questions or need to learn about something new. You absolutely feel like he puts your needs first when it's your turn. You do "get what you wait for"! If you want an excellent doctor and staff but know you are impatient about waiting, then you ARE looking in the wrong spot. read more