I just joined and had an orientation and program set up. Jane was amazing, she walked me through a simple program to follow on the machines. She made my workout simple and I look forward to getting back in shape. Thankyou Jane, you are a great asset to our Family Y! read more

This place is great for bringing my 3 year old son. The changerooms are kept clean and the diving boards are a hit!

Horrible building, dirty, equipment is not maintained.. commonly will have to fix things yourself peruse... the personal trainers upstairs treat the floor like there personal bedroom.. instead of doing they're jobs, they much rather sit in their phones with their feet up gifgling with one another than looking at you like your a idiot with a problem when you try to make them aware of any concerns you might have... and when did personal trainers stop looking like they were fit?? I don't know about you but action proves more to me than some posited with some sort of hollow ambitions to get you fit and healthy... at the risk of sounding harsh, I'm going to hire the trainer that is putting the words into action and Atleast looks like they are practicing what they preach.. the complaing process takes months and goes through so many hands that at the end of it they are pointing fingers at you... I actually had the front desk lady monica tell me the coordinator wasn't in the building and it was his day off then when I had put my head phones in and was walking out the door and was well outside the coordinator thought it would be a good idea to run at me outside and yell at me in public... I gave him what he deserved back and he of course had two other guys approach me like some type of body guards and threaten me... but when these dweebs took notice that they did not at all scare me or make me worried in any way they left there boss out to dry and stood 30 ft back while I deemed him out for his outright disrespect and 3 days later this so call coordinator like the coward he is didn't even have the respext enough to even call me as he sent me a letter via express post hahahaha, don't know what it said as I didn't care to read it and rejected the delivery but ya this is how this gym operates... best to stay clear of it in every regard... we offer many and much better facilities... if your okay with a place that sells shower passes to shady people who leave razor blades and drugs in the change rooms and support single males and capable elderly males to be allowed to change in front of your kids in the designated "family change rooms then this is the place for you my friend. read more

We love this pool. I help to run Kelowna Water Polo Club and we uses the deep tank pool for our weekly youth and adult training sessions. Staff are always friendly and ready to answer questions. We are so lucky to have such a great space to train in the city. read more

Kelowna Family YMCA - Gyms Near Me - Kelowna, British Columbia

Hello, my name is James Field. I am a member at the Kelowna Rutland YMCA. I've been a member for about 2 years and my experience has been great up until yesterday (May 25th). When I'm at the gym I keep to myself and rarely ever engage in conversation with any other members. Yesterday I saw a young man doing the same knee strengthening program that I am on, so I started a conversation with him off to the side. He was asking me questions because I've been on the program longer then he has. We chatted back and fourth for about an hour during which time the stretching class entered with Manger, Roxanne. When the class ended, Roxanne aggressively gestured for me to come over. Apparently she had been eavesdropping because she then accused me of "personal training", told me I was walking a thin line, and that I had no more warnings (it is important to note that I have never received any warnings nor had any negative interactions with staff up until now). When I tried to defend myself or respond she continuously talked over me and interrupted. The situation had escalated so quickly that I felt it was better to try and defuse it, so I stepped away. I feel as if her behaviour went directly against the core values of the YMCA; Caring, Honesty, Respect, Responsibility and Inclusiveness. As I mentioned, my experiences up until now with other staff have been great but after this humiliating and disrespectful situation, I'm questioning the continuation of my membership at the YMCA. After the General Manager contacted me the only thing he could do for me was a 10 day punch pass that I could give to my family or friends so he could make more sales afterwards, and that when he asked Roxanne what happened. She denied almost all of it and he picked her side because she's been with them for years. Absolutely a JOKE read more

If they don't open this week I am canceling and going to Anytime which is now opened. They have been allowed to open for awhile now and yet they remain closed and that is unacceptable to me. read more

I was *super* impressed with the Y. I hadn't been to a Y in ages, and remember them to be gross and dirty and small and smelly and dark and just generally a place where I don't want to spend time, let alone do a thing I dislike doing (spending time in a gym). But! This Y was so great! Because: 1. the front counter staff were super nice and helpful 2. the bathrooms were beautiful and clean and bright and had those big rainfall showerheads 3. the pool lanes were pretty empty, so I didn't have to feel bad when people passed me 4. the cardio equipment was so very new, there were individual tvs and *internet* on the exercise bikes 5. the weight equipment was so easy to understand and adjust 6. there were so many machines, so no waiting! 7. the work out area was bright and light and airy and 8. parking was super easy, even though I went in the early evening 9. there were two different classes going on included in admission (zumba and spin), though I didn't try them. The only downside was the small sauna - it filled up pretty quickly. And I prefer steam rooms, which they didn't have. Oh well. If I lived in Kelowna, I would totally sign up for the Y. Spending time in the gym was actually a pleasant experience. read more

I make $11 an hour. Our local family Y who is supposed to help low income families and children has charged us $62 for services we haven't once used. We only wanted swim lessons. By the time the YMCA is done with us we will be $77 short this Christmas with nothing to show for it. When my son was 2 I started him in swim lessons at the Kelowna family Y. You can only obtain swim lessons after purchasing a monthly membership and a mandatory waiting period. When my son turned 3 he was moved to a group class where parents didn't participate. My son was not able to kick, blow bubbles or follow instructions. I asked if there was any way to stay in the younger class and I was flat out told no there is no way. I withdrew him from lessons and paid the $15 cancellation fee. Now my son is 3 and 7mths follows instructions well and loves to swim. November 2nd I enrolled him again. I was told we where first on the waiting list and I should receive a call in the next two weeks. I was not issued a card because the machine was down but a confirmation would be sent to my phone (It was). Two weeks later I call and I am told I am not on the waiting list. The girl was very apologetic and assured me I was now the first person on the waiting list. Come December 3rd my husband is annoyed WE HAVE STILL NOT BEEN CALLED. He contacts the office and talks to the manager of the memberships section. Once again we are not on the list. Nothing can be done. We're sorry but you will be first on the list. My husband asked if we could at least have the cancellation fee voided but was told it was part of administration fees and nothing can be done. To cancel you must come in in person. As long as it was by the day the next payment would come out we wouldn't be charged the month of Decembers membership fee. I checked my credit card bills today and on December 2nd the fee was withdrawn from my account. The day before my husband called. The only consolation we where given is that our 3 and a half year old is allowed to use the facilities whenever he wants while he is on the waiting list. I'm very hurt. Sad and outraged at the lack of effort to work with us to reach a happy agreement. read more

The men's change room is way too small for how busy it is. The facility itself is nice and the pool looks terrific. I was visiting from out of town so I only used the change room and exercise equipment on the second floor. Day pass was reasonably priced. read more

The website schedule is not updated. So you may go in and find that the facility you planned to use is not available. This could be fixed (for no money) but they wont fix it. VERY annoying. No one seems to be in charge, it is unprofessional. It seems to be staffed by volunteers who are very nice and helpful to the extent they can be, but no real management who can address a problem. read more

I can never find a basketball that isn't broken at its seams or just deflated. The equipment is only cleaned by the customers but everywhere else other than the seat is dirty. Only 2 squat racks and dozens of cardio machines. The spacing of the machines can easily be rearranged so that my elbows don't bump into the machine I am next to but that would involve the staff to move away from the computers or talking to each other. The entrance gate opens on a delay and has cause me to sack myself on two occasions. Been like that for a year now. Yoga mat/cushions are old and warpped. Cardio machines are constantly out of order (counted up to 8 in one night). These are just off the top of my head. I just come here for the student rate. Soon as that's up I am out of here. Staff is nice though. But it's just a beginner fitness gym. Glad it's for a good cause but wish they would take pride in their fitness centre more for having such potential. read more