They make it so easy to join, but cancelling your membership is another story. You can join on the website but when you want to cancel, they require a signature so either by regular snail mail or by going to a club. They will do almost anything to keep taking your money. SAD! read more

I just wanted to let everyone know. Please do not listen to the previous reviews. This place was fantastic. The manager and the two staff members couldn't have been more inviting and pleasant. My husband and I are from out of town and have been Planet Fitness members for five years. We felt very welcomed and the fitness center was clean. I would recommend this place to anyone that is interested in an environment that is very welcoming. read more

I love the equipment and locker rooms are great as well. But recently I have gotten very poor service from this location and wouldn't mind talking to someone about it. I feel the vibe is quite different then it was when I first signed up and that isndue to the new staff they have there. Please feel free to contact me regarding my experiences. Mygoddess1977@gmail.com read more

planet fitness has very nice machines but there gym timings are worst ... I am a member of planet fitness since they open in Kelowna. They always close early in weekends is the only time person has to do gym better way ... in other locations they open 24*7 ... they have more clients then they can handle still they don't increase the time ... during evening time its so crowded with people. They should increase the timing otherwise they have to stop more memberships read more

Have been a member since Planet Fitness opened in Kelowna. Have had limited interaction with the staff (check-in, etc.) but the interactions I have had has been pleasant until today. Today I had an interaction with an extremely unpleasant, unprofessional and incompetent staff member - to the point of canceling my membership. Some of the staff (not all) definitely need to be trained in interacting with the public as it is clear that they have not been (or have completely ignored their training). Lots of options for gyms in Kelowna - I would recommend exploring elsewhere. read more