This is the first time I've ever written a review of this nature, but I feel compelled to share my…read moreexperience. I have been trying to reach Dr. Kennel for over a week regarding important test results for a family member. I was told I would receive a call back from a nurse, but after several days with no follow-up, I called the office again. During one of these calls, I was placed on hold by a woman named Mandy. When I called back to explain that I had been disconnected, rather than apologizing or helping, Mandy again placed me on hold. After I expressed my frustration and reiterated that I had already been waiting a week, Mandy responded with a hostile tone, denied that I had called previously, and then abruptly hung up on me--accusing me of being threatening, which I absolutely was not. This level of unprofessionalism and lack of communication is deeply disappointing, especially when dealing with sensitive medical matters. I hope this feedback is taken seriously and that the office improves how it treats patients and their families moving forward.

Just left my first apt here so let's dive right into why I left a whopping 5 stars…read more We'll start with my first impression. So I walked in with extremely low expectations due to the low rating on yelp. Let's be honest though just because somewhere has a low star rating doesn't mean it's gonna be trash. I was highly impressed by how clean and well kept this office is. No weird smells, clean furniture and most importantly a clean bathroom. To me you can tell a lot about a place by how clean the bathrooms kept. Lol. Skipping into my overall experience as a patient, I felt like everyone was extremely nice to me and truly cares for the patients. I am a extremely emotional person, so for me I need to feel like I'm walking into a calm environment with friendly people or my day will go to shit really fast. The receptionist that helped me as I first walked in was a peach! She was super helpful and very friendly. She honestly put my worry's to rest immediately. She greeted me with a friendly smile and took her time with me while I asked questions, she joke with me a little bit and her overall attitude was amazing. I really appreciate that level of professionalism and kindness just as much as anyone else would I'm sure. Now time for the big guns! DR. Courtney, all I can say is holy hell shes good. Not only was she empathetic but she also is a amazing listener. I felt a strange sense of ease talking to her. If you've ever had trouble finding a good dr. Like myself you know how rare it is to feel like a dr. Is truly trying to help you and not just rush you out of the room. She took her time with me, allowed me to express all my concerns, joked with me a little bit, but most of all took what I was asking about into consideration. I've only ever had one dr. As good as her and unfortunately never thought I'd find another one like him until her. You can tell in a short amount of time that she is truly committed to her patients and extremely well educated. By the end of my appointment all my concerns were put to rest and I left feeling like I was given 5 star medical care. I can't thank this office enough for making me feel ok again. O' one more thing I almost left out, there is parking available, and this location is super easy to find. Well hope this helps. Have a nice day!

My dr retired so I was given an appointment as a new patient even tho I had been going there for…read moreyears...I had to wait a year and when I added the date on my new calendar I accidentally was off a day...they informed me me that I had to wait another year for an appt even tho I had prescriptions they refused to refill...when I submitted a request they told me I had a history of missing appointments which was untrue because I had only missed that one...then they sent me a cancellation letter saying I needed to find another primary dr...the office manager was very cold and unprofessional and couldn't care less about my situation...something has really changed at the clinic and I don't recommend going there at all

We moved back to Washington and have had a heck of a time getting all of our medical stuff set up…read moreand straightened out. I went to MultiCare as a kid, so it was sort of my default when I started looking for a PCM for our family, who is on Tricare Select (Active Duty Military Insurance)... we checked with a lot of other places - EVERYONE is backed up at least a few months, especially if you're establishing new patient care. 3-6 months seemed the standard wait time for an appointment. I called back in late August, and they said they had a new Doctor to the practice - Dr Shands - whose schedule was still filling up and they could see us in early November. *sigh* Ok, yes. We'll take it if that's the best we can do. 2 months and change didn't sound so bad after being quoted at least 3 months everywhere else. Yes, just give it to us. Hopefully she's nice. I am NOT SORRY for taking Dr Shands as soon as they offered it. She is absolutely wonderful. Dr Aurora Shands and her nurse Amy has seen myself and two of my children this week and she has been wonderful. I haven't felt as heard and cared for under the watch of a medical team as I did with them. I'm stoked to have such an attentive, compassionate, talented doctor as our PCM. My kids adore her. My four year old was so scared to go to the doctor but Amy and Aurora put them at ease so well! The check-in process was swift and easy! They actually mailed me my paperwork ahead of time, so all I had to do was bring in that and the records from our last doctor and pay my co-pay and we were all ready to go! We have had both afternoon and morning appointments- in both cases, the office was running smoothly and on-time. I'm also happy to say that they have a lab on-site which is awesome for me. I have an autoimmune disorder that requires quarterly blood work to manage my medication and that makes my life just a little easier, not having to drive cross-town for labs each time. Thank you Dr Shands, Amy, Brandy, and the MultiCare team for the solid and empowering healthcare experience this week! You've helped to restore a huge chunk of faith I'd begun to lose after many years of frustration with finding healthcare providers that meet us where we need. THANK YOU!!!

Staff are friendly and receptive. The doctor appointment is 2 months away, but so far so good. They…read moreseem to care for the people they are serving.

Everytime we call this place to schedule an appointment, it takes AT LEAST 10 minutes to get ahold…read moreof anyone. Additionally, we have been cancelled or rescheduled on multiple times with NO EFFORT TO COMMUNICATE THAT! So frustrating driving 40 mins in traffic when you could have just called? I don't understand why it's so difficult to communicate with your patients.

So here it is: called the office to get copies of test results, had to wait while they were…read morecopied, even though we had placed the call the day before. Asked for referral said it going to take between 7 to 10 days (really). Took four days with multiple phone call. Had a 1 Year review of a triple A, with new doctor at Multi-care the ultrasound showed no triple A, so new doctor asked for a cat scan just has a pre caution again the cat scan show no evidence of a triple A. My question is why.... a triple A does not heal themselves....they must have surgery to correct the problem..... before the inevitable.

I disagree with the negative comments. The comments sound like young girls sitting in the lunchroom…read moreone upping each other. My husband and I started going to him a years ago. Our long-term family doctor quit to go play golf in Arizona. Our daughter called on doctors for a medication she represented. A high-quality vitamin needed by certain patients. She met Dr. Birlenbach when she called on him. She contacted us and told us to make an appointment as she felt he was much like our past family Dr. He has very carefully overseen our medical conditions from the various male and female related situations experienced in our 40's and 50's to our now more concerning medical problems affecting us in our late 80's (cancer and heart). He makes sure we go to a valuable specialist for cancer, heart, urology, and kidney situations we have experienced. He also performs in-house tests he can do to keep us from waiting months. This is a busy office, but you only must wait a day or two to see him -- not four months like all the specialists. So, I read one negative person complained because she had to wait for a copy of test results. I suspect the entire time she was waiting, Brenda, his long-term receptionist was constantly answering the phone, trying to get the copy, and one of the nurses came forward to help Brenda get the copy for her. I own a business and have been in this situation myself. Our client base runs in the hundreds and it can be quiet for a few minutes but just as you get up to make a copy it seems like everyone in Pierce County is calling our office. Patience is a virtue.

I have been a patient for many years. I have seen Dr. Wilson and every person that he has hired in…read morethe past 15 years. I love the fact that they do everything they possibly can to help me stay well. I'm grateful for the gentle chair side manner and the empathy they express. The front desk Brandy and Cody work well together and always have a smile, even on Mondays! I always refer people to come here if they do not have a physician. Right now, Michelle is taking care of me and I always feel she has my best interest at heart. Thank you to the office. They are almost like family.

I came in for my yearly physical covered by my insurance and I had a cough. She wrote me a rx for…read morecough medicine and it cost me $160.00. Had I known that I would of never accepted the rx for cough medicine. The thing that upsets me most is I made clear before coming in I only wanted my physical covered by my insurance!

I just wanna say that the staff and the quality of care at Dr. Hannah Kim's office is beyond…read moreprofessional, very understanding and so helpful. Everyone shows you so much respect. The office is always very clean and sanitary. All of the staff always go above and beyond from beginning to end to make sure that I am well taken care of and comfortable from the time I set foot in the door until the time I leave. Thank you so much to all of the staff at Christian family care and a special thank you to Dr. Hana Kim my primary care physician. I appreciate everything that you do and I couldn't have gotten better without you.

Absolutely the worst care I have ever received by a medical provider. If I could give less than 1…read morestar I would. Asking questions apparently angers the doctor. I was seen by two doctors here. Both were extremely rude and arrogant. The staff and medical assistants were great but the doctors don't listen to a word you're saying and try to force you into their plans and medications. The doctor not only lost her temper but started yelling at me and wouldn't calm down. She was angry because I asked how long it would take to get a sleep apnea machine? I tried to communicate with her and calm the situation down but she kept going on about me calling her an employee because I mention I was a client and she was providing a service. I had no choice but to leave the office and walk out because she kept yelling. Seriously? No one should be treated that way whether the question is annoying to you or not. I understand if you don't have an answer but this behavior was outrageous. The first doctor I saw had to leave for training and passes me off to her. The first doctor said I was going to die and that most people with my blood pressure are dead. Now this other doctor says it's ok. You can't make this up. Utterly disrespectful and arrogant. Confusing advice from the doctors who have no interest in helping you understand the process, no interest in listening to you and help you feel at ease with your medical plan and therapy. My advice is don't waste your time here. Find another place for medical care.

Dr. Braun has been my primary care physician since I was in junior high. He's seen me through…read morechicken pox (in high school), motorcycle accidents, car accidents, knee surgeries and all manner of ailments. He is patient and listens. I don't like going to see doctors and I don't like taking medicine. He understands that and doesn't try to push me to take painkillers or other things that I really don't need and will try to help me find more natural ways of dealing with whatever ailment has brought me in for that current visit. He shoots straight and doesn't bullshit which I truly appreciate. He's the primary care physician for most of my family now and I happily drive to Lakewood from Seattle to see him. I'm a huge fan!

It's really important to me that Drs remember that they work for patients. This is what they stand…read moreon. Not pharmaceutical kick backs or other hidden kick backs gained from over medicating and referring patients to needless tests! I really tried establishing a good relationship with Dr Braun, but because I wouldn't play ball or role over so to speak, his treatment of me fell to crap! He rushed through questions, became visibly irate when I asked questions or had an opinion . I expressed that I felt like he wasn't listening to me and he became even more defiant. In my mind that signaled to me that he no longer wanted me as a patient. So I'm done. If he's been in this business for over 15 years I would expect professional work at least! The ability to communicate with your own patients is a main component of professionalism. So folks, I strongly suggest that you reconsider before choosing this individual as your family doctor. Thanks for your time!

Repeated billing issues at this facility, even after nine months. Office hours are limited. Several…read morecalls for information or assistance were not returned or had extended response times. A request for a virtual visit to obtain a new prescription for a previously treated condition was denied. Request for a specialist referral denied. First impression is not consistent with the last. I also like providers that provide broader options for care.

Very lucky to have found Jessica. Very suitable for pregnant women. because she works very…read moregently. listen to the patient. happy . enthusiasm . Very suitable for pregnant women. because during pregnancy. Women need gentle comfort. I've been to a franciscan women's health fedraway branch before. working there rudely . Luckily I didn't go there after 5 appointments being postponed. very lucky to meet jessica. and I trusted her throughout my pregnancy

After what ? 4 yrs ?! I finally got an amazing doc Doctor…read moreRob is so caring and so knowledgeable and really shows genuine interest in my wellbeing He is so young and truly makes you feel you are heard about your issues He truly is a blessing to join this clinic

Update. I was obviously upset about communication l, getting ahold of anyone at this place…read more On a better note, the care is excellent, imo. Amy at front desk is very personable and caring. She's organized and makes sure all appointments are scheduled and they are good w reminders. Dr Wheeler and the team are great as well. It is just a bit frustrating getting someone on phone, but I believe they are improving that. I've received call backs recently and that is a HIGE help! Thank you Puget Sound, Covington location. .

Dr. Sashko has been my primary care physician for over a decade. As a senior client, he's helped…read morekeep me healthy and active over the years. He's detected and diagnosed several health issues and nipped them in the bud. He practices preventative medicine and makes sure I get my checkups and makes referrals when he sees potential red flags. And he listens to me. He's a physician that I trust.