Very accommodating and professional. Took me in as a new pt on short notice. Helped with transfer of info from my previous vet.

I'm writing this review to express my profound disappointment and devastation regarding the care my cat received during her recent visit. My cat had an 8:00 AM appointment with Natalie Ramos, DVM. Despite a significant weight gain (from 11lbs to nearly 14lbs) and noted pain in her thoracic vertebrae, no x-ray or blood work was conducted. Instead, she was sent home with medication that exacerbated her symptoms. Further testing at an urgent care vet revealed severe lung damage, fluid accumulation, and elevated blood values. Those values reflect the abnormal weight gain that was nonchalantly addressed. She was then hospitalized at another vet to save her life, which they did everything they could. I am so thankful to the other vet facilities. They tried their utmost hardest to undo what you did KMVS. Unfortunately, her condition was irreversible, and we had to make the devastingly heartbreaking decision to euthanize her. I'm struggling to understand how a comprehensive exam could overlook such critical indicators. Also, how they call it a comprehensive exam with no blood work?! I expect a higher standard of care, especially for the cost of services. The missed opportunities for diagnosis and treatment have left my husband and I completely devastated and traumatized. I'm relieved to be taking my other cats to a new vet, ensuring they receive the care they deserve. I implore you to reflect on this case and improve your procedures to prevent similar failures in the future. Please do better. You are supposed to be the experts. I pray no one ever has to go through what we went through. It's a nightmare we have to wake up to every day. May this facility reap what it sowed for their carelessness and insensitivity. It's absolutely disgusting how little care you showed for one of your patients of 5 years. Be very careful of the vet you choose. In the years leading up to her passing, my cat consistently received clean bills of health at her annual check-ups. I now suspect that these assessments may have been superficial, with the vet possibly relying on boilerplate notes rather than conducting thorough examinations. Upon requesting my cat's records after her passing, I discovered a disturbing notation: her age had been wiped out with the note "D@5y" as well as her birthday removed and replaced with the wrong deceased date. Yeah, they really care about your pets. No condolences were offered, not even a card or a phone call. read more

Kennesaw Mountain Veterinary Services - Veterinarians Near Me - Kennesaw, Georgia

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After about 15 years of spending thousands of dollars, I had to have my dog put to sleep. That was at about 3 pm. The next day, at 2pm, i got an email saying to pay my overdue bill of $325. --- No explanation--nothing but Pay your bill.. All heart. I just got another email saying to come in and pay my bill. read more

Amazing service, I highly recommend. Cat was sick on a Saturday morning and they took him in even though they did not have any appointments and were closing at noon. They did not rush me, took their time with him and treated us both so well. I appreciate this clinic so much!! read more

STAY AWAY from Dr. ARVID EDWARD! He gave my dog a clean bill of health on May 13, 2025 and today she's at the emergency vet with late stage CUSHING disease. I paid for every test he recomended including the $600+ abdominal ultrasound for my dogs sudden weight gain and potbellied appearance. He said the test was unremarkable and now she's in the throws of the worst Cushing like symptoms the new vet with 30 years experience has ever seen. Large pustules seeping white puss, big bald patches which she had back in May, front legs not fully supporting her, peeing all over the house. I hate that he took my money and didn't give a rats butt about my dog! read more

The reviews are definitely correct about prescription refills! If you have your Pet's meds filled anywhere other than here, at Kennesaw Mountain Vet sadly you're Pet's will suffer. I always purchased apoquel (allergy medicine) directly from my Vets office until I researched Costco. The savings was around $65 so my husband and I never thought it would be an issue. We switched, I was promptly told the script would cost $8 and of course we were at they're mercy but paid it without hesitation. Today I called and asked if the script could be called into Costco and I would take care of the cost over the phone since I work. Later my husband (I've given my cell multiple times but I'm never contacted just my husband! He's working/traveling as a Chief Financial Officer in Baton Rouge, extremely busy, but this office continues to call him) called me to let me know that the veterinarian wouldn't fill the script until we brought Ginger in. With costs so high right now we are unfortunately not able to bring her in to discuss an allergy medication, that continues to work, and pay a high Vet bill that's not necessary. My husband and I are incredibly disappointed because our little Ginger is the one suffering. I would give zero stars if that were an option because just allowing a pet to suffer when a medication is working?!! Terrible! A Veterinarian takes an oath just as physicians do to put their patients/Pet's health first! This isn't putting them first! Also, when I originally taken Ginger in for a ear infection they never followed up with us to check on her. I even paid more money for MORE medication for her ear infection (without another appointment) that never helped her! Had I been told " we are gonna fill the script this time but before the next refill we need to schedule an appointment. Terrible customer service and the Pet's health certainly doesn't Come first! Just disappointed that our little girl didn't come first !! read more

Kennesaw Mountain Veterinary Services - Ginger - Veterinarians Near Me - Kennesaw, Georgia

Dog-oriented, take your cat somewhere else. I took my cat in for urinating around the house. Instead of testing her for a UTI, they gave her a $300 xray and told us to switch over to wet food. She ended up having a UTI that took another vet less than 5 minutes to diagnose and treat. Oh! And they gave her a B12 shot "for energy". An extra $25 on the bill when we mentioned nothing about her energy levels. She's an otherwise healthy 5 year old cat, so this was obviously just to stick another item to our invoice. read more

This is my opinion based on our experience: Heartbreakers Utterly, deeply, uncaring heartbreakers. We brought in our older cats for vaccinations on 8/19/23. We advised Dr Underwood that one cat had a weeping eye and her cheek was swollen. She was diagnosed with a bad tooth and put on antibiotics -the surgery was scheduled for the next week. We had the tooth extraction appointment on 8/26/23. When we brought her in, we advised the Dr Underwood that the eye was still weeping, and we were advised that the tooth extraction would take care of that, because the eye *looked fine. He actually said that- "the eye looks fine. " Tooth extraction went well and she came home with antibiotics. I called in two days later because her eye was very much swollen and her cheek was still enlarged. I took her back in on 9/9/23 and we saw Dr McDonald this time. We were told they need to do more extensive tests on her, more bloodwork, more poop samples and they gave her antibiotics that lasts for two weeks in one dose. A few days later and she was still not responding to the medication, her eye was still weeping and swollen. I called in and asked for another appointment. They told me to put a warm compress on her eye. I demanded another appointment stating how serious this looked to me and we went back in on 09/25/23. This appointment was with Dr McDonald again. This time, they had her in the back for 40+ minutes, before coming out and saying that she had a "neuro-lesion " of the eye and because of her age and her not responding to the antibiotics, there wasn't much more they could do. They didn't know if she would survive an eye removal surgery and we opted to have her put to sleep rather than suffer any more. My complaint is that we saw 2 different doctors, had 4 doctor visits, incurred almost $1400 in fees on appointments, comprehensive testing and complex poop samples and other lab fees, "geriatric fluids" antibiotics and much more, and everything came back great (or so they said) which gave us false hope of our baby getting better. We thought she would heal up just fine. WHY couldn't ONE of the doctors look past her tooth and INTO her eye, like we had requested and see the "neuro lesion " before? I call BS ! Malpractice! Bill padding! Charging extra for tests that are not needed and useless when you know the animal is going to have to be put to sleep. How disgraceful How do you call yourselves doctors? You should care about the community that you serve and at very least, the animals in your care. 2 doctors, 4 visits? And no one could see the lesion? Especially when we brought this to your attention multiple times and nothing else was working? Really? We are heartbroken. Also, the cremation fee was astronomical. Absolute rip-off. The office staff is rushed and uncaring. Bunch of sourpusses. Checking in and out is always a big hassle. I was told I would be called once my cat's remains were back. I called and was told not yet, should be tomorrow.. I called the day after that and was told they had been back for some time. I asked why wasn't I called and was told "oh, I don't know, but she's here now.. haha" this is so very funny to me. I have a few choice words to say to say to that punk. If you do have to go here even after reading my horrific experience, then try to ignore the rude office staff- they don't have any hearts. Double check the bill and services and don't get any tests that they recommend unless you are absolutely sure you need them. I strongly advise going somewhere else. Your animal's life may depend on your good judgement. I wish someone had warned me. read more

Been taking my dogs here for almost 5 years and everyone there has always been great to our pets and to us.

They did not handle my large dog well AT ALL. They told me they'd do x rays, comes the bill and they didn't. Dr. Natalie diagnosed my dog with hip displaysia without literally doing any x rays to diagnose the issue. She found a tumor and said "I'll reccomend a doctor who specializes in that." She didn't. In fact, after the appointment, I didn't speak with her again until after I paid the bill and asked where the x ray was because I wanted to se me them. Then she came to my car and told me she decided not to do them after we spoke and she said she would! Multiple times the receptionists and other nurses said "okay you're good to go" and I said I STILL HAVENT RECIEVED MY MEDICINE. Finally, again the way they handled my large dog was ridiculous. She can walk but instead they carried her in a way that she yelped in pain. They didn't ask me, her constant care taker, how I handle her or make her walk. They dragged her, nearly chocked her and carried her. WILL not be back and absolutely DO NOT RECCOMEND. The only good thing that came from this was the medicine that is working. I could've taken her to a place that would be more thorough and show me and my dog more consideration. read more

Dr. Underwood is a truly one of a kind vet, and his staff reflects this attitude as well. During one of the scariest time periods in our dog's life, they have gone above and beyond with not only their care of him but also in letting us know they truly care. They have celebrated the small victories with us, and Dr. Underwood has gone so far as to give us his personal cell in case of any concerns, questions, or emergencies. I could not feel more comfortable trusting them with my dog's health and well-being. read more

Kennesaw Mountain Veterinary Services - My sweet and grateful boy Goose - Veterinarians Near Me - Kennesaw, Georgia

I brought my dog here last year as a new patient and spent over $1,400 in less than month for a cleaning, pet meds and vaccines. 2 months later, my dog broke her dewclaw and was in a lot of pain. Every time she had to walk, she'd cry. The next morning was a Saturday and I called first thing when they opened and they said they couldn't fit her in that day. I was so upset. When a dog is in pain, that's an emergency to me. I wasn't going to let her suffer for more than 2 days. I had to call her old veterinarian that I wasn't very fond of and even though they were fully booked, they fit us in with no question since she was in so much pain. 2 weeks ago, I tried to order more heart worm pills since I had one refill left and it's been less than year and there is no expiration date. I've been waiting for 2 weeks for her pills and went on the app and they denied my refill. They never called or emailed to let me know. read more

I have been coming to KMVS for years now, and I am so glad I do. I started coming here because it was close to where I lived, but I recently moved and still drive out of my way to come to this vet. All of the veterinarians, techs, assistants, and front desk personnel go above and beyond to make sure your vet visit is a pleasant one. Recently, my cat needed to have surgery to repair an entropion eyelid and have a sarcoma mass removed from his cheek. He is 11 years old and is FIV+ so he usually needs some extra care. Before the surgery, they walked me through the whole process so I knew what would be happening and what to expect. His healing took a little longer than anticipated, but Dr. Kirk Underwood, Dr. Zack McDonald, and the whole team at KMVS were always there to help. They would call me to check in and see how he is doing during his recovery or if there was anything I needed or if I had any questions, which shows they really do care! Susan McQueen who is the office manager makes sure you have everything you need and is always very welcoming and helpful. The whole team at KMVS really showed that they take animal care seriously. They truly want the best for your pet and will do everything to make sure they are receiving the best possible care. I trust them to take care of my cat and I recommend them to everyone. I cannot say enough positive things about KMVS! read more

Terrible experience. Dropped our dog off at boarding and we received him back in TERRIBLE condition and a totally different dog. Super dehydrated and so sick we had to take him to the ER. This place did not look after our dog. read more

Took our cat to be put to sleep. She had been a frequent patient of this vet. While we were having her put down they came in and shoved a debit card scanner in our face! What the heck??? Then when I went back for another cat they said they undercharged me for the euthanasia and had me pay more! They are all about the money. read more

Horrible experience. My puppy was extremely sick and had been vomiting and having diarrhea all night. Had to call several times to see what was going on with her. $600 later to be told ‍ must be something she ate and sent her home read more

Unfortunately I cannot recommend this vet. They refuse to call in your pets prescriptions to another pharmacy other than their own. As a consumer, you have the right to fill your prescriptions wherever you want. They charge $8 to write a prescription. read more

I truly believe that the staff here really cares about your animals and want to do their best to serve. I've had great experiences each time I've been. Unfortunately, they're the most expensive vet I've been to for my animals and I've been to a LOT of vets over the years with moving and traveling. I would give them 5 stars if they weren't so expensive, since that's my biggest complaint. read more

We have been taking our 3 dogs here for a few years and have been pleased. Over the last year, there have been a few things happen to force us to find another vet. 1. As of April, they will still not allow us to go with dog into office, must wait in car, (the vet used to at least call us after appointment, not anymore) and the tech brings dog back and talks with you. 2. A dental extraction was done and the stitches ripped open within a day. Dr Underwood was very kind and offered us dental rinse for us to keep hole clean (when he came outside to the car and gave it to us, he explained since it was their mistake on the stitches, the rinse was free.) At our next appointment, they slipped the cost of the rinse into the bill and when questioned, Dr. Underwood said he never said it was free. 3. Finally, they refuse to allow us to fill prescriptions outside their facility. I wanted to purchase the Flea/tick pills at Costco. They refused. Said they would match their price if we had it in writing. I called Costco, they tell you over phone, not in writing. (When I did interact with Dr. Edwards, I really liked him, he was knowledgeable and kind. Too bad.) read more

We have been going to Kennesaw Mountain Vet for a few years now. Dr. Kirk became more than a vet to us, he became a trusted friend. He would sit and talk to us and explain everything involving our pets, and eased a lot of our anxieties. We have 10 indoor animals - 8 cats and 2 dogs, and he has cared for most of them. All senior animals now. He even cared for our goats. Over the years we have spent thousands on our animals, just like most pet owners. Last year, our senior Labrador needed surgery for her knee and hip. Dr. Kirk performed the surgery and we were so happy that our lab was able to act like a puppy again for a little while. Unfortunately It's been only a year now and she's back to limping on that leg. About 6 months ago we took our other senior dog in to have a senior work up done. I felt like our small dog was acting like she was hurting, and I had noticed her hips had these swollen like bulges around them. I took her in to Kirk. He laughed it off and told us that they were love handles. Then a couple months ago, I had an emergency with her - she had a seizure in front of me and was not acting right. I took her in for an emergency appointment and Kirk was not there so we saw another vet, Dr. Edwards. Dr. Edwards told us that kias seizure was likely from pain overload....and he brought up the bulges on her hips (the ones Dr. Kirk dismissed) and said that she has very severe hip dysplasia in both legs, as well as arthritis and neuropathy. She was put on the pain medication of gabapentin. Which our Labrador is also on. Had Dr. Kirk ran the proper tests, or any tests at all at my last appt, he would of discovered these problems with our baby. Instead of them being laughed off as love handles. We had just recently lost our home business due to Covid, and we have a balance of $811 - after paying several hundred the day of emergency appointment. Because of our relationship with Kirk, he assured us that we could pay them back in a few months (which was to be in upcoming May and June) and that he knew we were good for it, as we have always been. Since we were having a difficult time financially, they allowed us to have our prescriptions moved to our Kroger pharmacy. As the gabapentin is only $3 a month at our pharmacy, as opposed to their pharmacy which is $22 a month for each dog. The law states we can fill our prescriptions at any pharmacy we choose, but of course, they were losing money in that deal. Then yesterday, to our absolute shock - we received a phone call from the office manager, Kiera, telling us that she was about to call in more refills to Kroger, but that Dr. Kirk stopped her and said he was no longer authorizing refills for us outside of their pharmacy. And, that he would not be giving the dogs more refills until he sees them in office and balance is paid in full. (So, knowing their pain levels, their severe hip dysplasia, their arthritis etc...and knowing the difficulty we have been having, he is withholding our dogs pain pill refills until May and June) - after some tears were shed, and some utter shock had passed, we wrote him an email questioning what was going on - he responded with a lengthy email telling us that our being upset over the last few mths (for missing our dogs hip dysplasia, and now for this refill situation) was exhausting to him. And that he wants us to find a new vet so that our dogs are no longer "suffering and in pain" under our care. - I am pregnant, and to be so insulted by someone that we really looked up to and trusted really devastated me. Not only was he blaming us for being exhausting, but now insulting us as pet owners? Our dogs are suffering under our care? I'm still so hurt and in such shock as I'm typing this out. Dr. Kirk and staff, we trusted you and considered you all family. We have referred numerous people to you. - When you stopped being a "small town vet" and started growing and allowing us to become a number, and forgetting the relationship we've built....you all failed and became just another vet. - Disheartening and disappointing, as we truly believe(d) you were the last of a dying breed of good and honest vets. Below in the images is the email we sent to Kirk, as well as the insulting email he sent back to us. I'm choosing to post the images so nothing is misconstrued in "translation" as he stated......instead of giving us the courtesy of a personal phone call. read more

Kennesaw Mountain Veterinary Services - Veterinarians Near Me - Kennesaw, Georgia

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If I could give it 0 zeros stars I would . The doctor was not thorough enough with my dogs surgery , nor thorough enough with the recovery. I am very displeased. read more

I think this place is an excellent place to take your pets.. it's very clean and doesn't stink inside like a lot of vets offices.. the office staff were super nice an answered any questions we had an the female vet, was awesome.. super nice little lady who took up a lot of time with us answering our questions and concerns.. she didn't rush in an rush out like many other vet places do... she called us exactly when she said she would.. I don't really have any complaints at all.. I do wish they were a little cheaper but to be honest, there prices seemed to be about the same as everywhere else.. some things are a lil cheaper an some things are a lil more expensive.. read more

Kennesaw Mountain Veterinary Services - Veterinarians Near Me - Kennesaw, Georgia

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This veterinary clinic/ office is the best in Cobb. Well I am sure there are others good. But this one is 5 star and A+ in every area. The head vet DR Kirk Underwood is awesome. He loves animals:pets. He is extremely knowledgeable. He had all the latest technology. But, yet he is still reasonable with his rates. All the other vets there are great too. I wanted to explain why they are 5 star in every area. Because, not only are the vets great. But the whole staff is incredible. The techs are great with your pets and they seem to truly love animals and their job. Let's not forget the front office staff. This is very important. I have had vets and drs before I loved. But then the office staff was rude and incompetent. Not here. The office staff are very welcoming and caring as well. They always greet with smile and just go out of their way to help and everyone there loves animals and it shows! This place is great!from the time you walk-in to the time you leave. Your pets are in good hands here. They know their stuff and they truly care. read more

I would not recommend this place. They may do great things for Mostly Mutts their front desk is horrid. They won't let you inside unless you have a vet appt. I had tech appt for anal gland expression and I waited 25 minutes in my car with zero communication. When I called them as I was driving off I received total indifference and they wanted to argue. I will not be back. read more

Friendly vet office with big fish tanks in the exam rooms to calm my cat. Going to the vet is very stressful for my cats but this place is not super noisy. My cat went for her allergy to flea bites with a pill and an injection which cleared it up quickly. The vet will take time to talk with you and answer your questions. Prices are reasonable. read more

Kennesaw Mountain Veterinary Services - Veterinarians Near Me - Kennesaw, Georgia

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I've been taking my babies to KMVS for several years (dog & cat) including urgent care needed during covid. I appreciate the precautions they have taken to protect myself and their staff. I am exceptionally grateful for curbside service that allowed my pet to receive medical care during this pandemic when I personally was not able to see my own physician face-to-face. Thank you KMVS doctors and staff, you've gone above and beyond for my family this past year read more

Worst experience dealing with any service in my entire life that ultimately ended with our poor two year old dog dying. The service/care we received was straight out of a horror film. Beyond the multiple miscommunications and misdiagnosis which led to us tragically losing our dog, our final invoice with this institution included one last kick to the gut: a "reminder" for a wellness check up in August for our deceased dog. This was an experience that will forever leave us scarred. The owner had every opportunity to rectify this situation but has also been unresponsive. STAY FAR AWA read more

About a month ago we suspected my female dog had Pyometra, an emergent condition that is fatal without immediate care. They quickly diagnosed the problem and planned out treatment. She had to have surgery immediately so Dr. Underwood came in on his day off to take care of her, WOW! The staff here were so caring and obviously wanted the best for our Luna and without them she WOULD NOT BE HERE! They're incredible, they even offer payment plans and CareCredit (we didn't utilize either so I'm not sure about the terms or process - but it's available) I will be coming here from now on with our dogs. Truly amazing group of people. read more

Used to love this place when Dr. Underwood was our vet. Then they grew too fast and we havent seen him in years. Now I never see the same vet twice in a row. All the people at the front desk who used to be so great are gone, and the front office staff now treat you like a number and are not friendly at all. I used to be able to pick up a script for my collie in an hour or two. Now it takes 3-4 days. We're gonna look for a new vet. read more

I decided to have my cat spayed when I started having problems with him marking his territory. In the past I have gone to the humane society, (they sterilize pets for $30 and that price includes a rabies shot) but this time I stumbled upon SpayGA. after looking over their website and realizing there were many vets more convienient to me that would do the job; I went with them. I waited several weeks for the certificate to arrive, and when it did I called your office to make an appointment. On the phone I was told that the certificate did not cover meds post surgery, and that those were around $50. I informed the person that the cat was not up to date on his shots, and made sure those could be done at the same time. I assumed (my fault) that the bill would not be skewed too much, as my cat needed the same shots that I get for free once a year at the pet store. I set the appointment and thought everything was good. When I dropped the cat off, on April 10th, I sat in a exam room with my cat and two kids for 30 min. A young man came in and asked me several questions about the cat, I told him it had never been to the vet before I signed some papers and I left when he said I was good. Approximately 10 minutes after pulling out of the parking lot my wife got a call from your office saying that I rushed out of the place, and didn't give the cats history. This is completely false. My wife was also given an estimated bill of $160. She was caught off guard, as was I, and she reached out to SpayGA to see if this was normal and they too were concerned over the price. I went to retrieve the cat the next day, and after being given a bill for $160 I asked for a printout and walked outside to call Jane @ SpayGA. Went through the bill with her, and agreed that I was being charged for several things that were supposed to be covered by the certificate. After some back and forth between your office manager and Jane my bill Was reduced to $89. Almost half of that total was charged for pain meds and a rabies shot. I had a vasectomy about a year ago and I didn't even get pain meds and an overnight hospital stay - why does my cat need that? At the end of day I spent a total of about 6 weeks for this process to be complete, between waiting on the certificate and then the appointment. (To be clear - 6 weeks is a whole lot of pee to clean up.) I spent $89 at your vet, and more for the certificate. I spent an hour in your office haggling over the price, and this entire time I had a 3 and 4 year old with me. I could have gone to any of a dozen different vets in the area, paid the same price, had it done in a week, and not had to deal with the hassle. The cat did not need to stay overnight, he did not need pain meds, and $20 for a rabies shot is lunacy. When I have used the humane society in the past, I drop the cat off and pick him up 6 hours later without pain meds or drama. When you agree to use a referral service such as SpayGA, please read the contract and bill people appropriately. read more

I'm giving them three stars because I do really like the vets there! But in the passing months I've felt that they are just to busy to give the time needed in sensitive situations. I've been taking my dogs to them for several years. And have spend SEVERAL dollars with them. Dollar of which I'm sure helped them expand into a beautiful new location. The past few months I've realized my dog isn't really that important. To us he's the world. When you have a sick dog with a couple of Months to live... you wish for some kind of compassion, or call back or just checking in when you call them and ask to speak to a vet, we got nothing! In fact I'm Still waiting to hear from them. We put our dog to sleep yesterday with a phenomenal company called sweet dreams. From this date forward I'll be taking my other dog elsewhere. I do wish them the best and hopefully they can get back to who they used to be. read more

I've been with this office for years and adore ALL the staff members! I could not be happier with their service.

Out of 3 visits I've had at this vet, I have had bad experience at two of them. The first visit to get shots after I adopted my dog, the vet was not welcoming. She came in, didn't introduce herself or tell me her name. The tech that did the pre-check and administered the shots talked to me more than the vet did. This last time, my pup reached a year old, so I called to make an appointment to get her checked out or get any shots she needed. I also needed to purchase more heartworm medication. The woman on the phone told me I didn't need an appointment: that the pup was up to date on her shots and that I could just swing by to purchase more medication from the desk.I took extra time off of work to go down there on a Monday, and I was informed that they could NOT sell me heartworm medication because pup was a year old and she needed to have a heartworm test first. When I asked why I was told on the phone that I didn't need any appointments when I SPECIFICALLY asked to make one, the receptionist said she didn't know and had me make an appointment on Saturday to get her bloodwork done. That was fine, miscommunications happen. However, later that week the pup slammed into an obstacle while running and was limping severely. The appointment was in a few days so I waited until Saturday. While at the office, I asked if the vet could look at her shoulder since she was still limping and I wanted to make sure that nothing was broken. The receptionist told me "Well, you have a tech appointment, not a vet appointment. It would take too long to see the dog, but I'll ask." The dog was taken away for blood work by a tech, and the receptionist sat there. Didn't go anywhere to ask anybody a thing. When they brought my dog back, she said "Oh I'm sorry, we can't see here an emergency just came in."... The emergency was that a different dog had popped open an incision. Said dog was waiting in the reception area the entire 10 minutes it took to draw blood from my dog. SO. I was REFUSED service for a vet to check a VISIBLY limping dog, but a popped incision is an emergency. I am not taking my animal back. read more

We brought our 4 month old, 5 1/2 pound puppy to be spayed Monday, using KMVS because through our rescue, we must use one of their vets and this one was the one in our area. We found them to seem uncaring right off. When we were meeting with the tech, there were several errors in our pups chart, but were asked if we'd be bringing her back there (we stated no, we had our own vet) so the tech said don't worry about it. The tech could see how concerned we were to leave her, I especially being pretty upset, and made no attempt to ease our anxiety. The surgery was done and we were called to say she did fine. When we picked her up the next morning, the tech handed us some paperwork and that was it. We asked about an E collar and he stated she seemed to not be messing with her incision (not sure how they would know since they were not with her all night), so...if WE felt she needed one, we could get one at PetSmart! Then we asked about pain meds and he said she didn't need any!!! Major abdominal surgery and no pain meds!? Wme called our own vet who stated this was NOT "normal practice" and we are in the process of working with our doctor to get our baby comfortable. I contacted our rescue (Angels Among Us) and were told all their vets were supposed to provide E collars and pain meds. We are working with a rep from AAU to find out why protocol was not followed. Would not use this vet office again. Follow-up: Angels Among Us rescue cut ties with KMVS after this incident. read more

I've used Kennesaw Mtn for both fosters and my personal fur-babies. The staff is always very friendly and great with handling the animals. They have handled everything from spays to troublesome stomachs to helping me figure out a very rare thyroid issue with one of my kitties. I appreciate their ability to always fit us in! read more

Have only had fantastic experiences here! Have brought my puppy here for the past 3 months now, and they have been great. From when my little guy got tapeworms, to getting him neutered, to last-minute boarding for work trips I had to go on, every interaction with them has been great! read more

The dr is good, front desk staff HORRIBLE. Every time I go by or call there is a problem getting a simple form signed. One lady says I must bring dog in and I say fine I will do that, then the next lady says no not necessary as dog was there recently. One lady says we got the form I emailed, then the next lady says must fax it as they never got it. Next lady puts me on hold 5 minutes then hangs up. No call back, no sorry, nothing. I call back. New lady answers. No one there will step up and take responsibility - often they say will call back about it then they forget - then I call and it's a different person so I go through the long explanation and answer their basic questions yet again. They keep me waiting when I'm there too, last time they forgot about me in the exam room for over an hour AFTER the exam was done - I was waiting on a signed form - then said oh sorry we had it right here all along. I called after being told they would call back for a required form I needed signed, and they put me on hold, hung up on me accidentally. They have a deal with Mostly Mutts foster dog program, so make plenty of money that way - so I guess regular dog owners are not a priority. They expanded recently and don't seem able to handle the additional patients - must call 3-4x to get a simple form signed, and get 4 different answers from different people. Very frustrating unorganized process. The medical care is good but process of waiting, calling 4-5 times back and forth, not getting a simple form signed, - then when you do get there they forget about you and leave you in the exam room accidentally for an hour longer than needed - it's ridiculous. Then they ask oh geez why didn't you get the form signed from the pet clinic where the dog's updated shots came from - I explain for the 5th time to the 5th person there they don't do that as it's a discount shot clinic. They act like it's my fault they are not organized. Why must I call 5x to get a form signed, and get the runaround? read more