LOVE this pediatric center! We switched from Cobb Pediatrics to Kennesaw Pediatrics because we were looking for doctors who were more interested in whole health wellness!! The doctors here are all very knowledgeable, have wonderful bedside manners, and somehow make my kids feel at ease when they come. I would highly recommend this place to any parents who are looking for doctors who take the time to understand your kid's individual health history. read more

Run far away from this office. Took my daughter for a sick visit for the first time at this office since switching from our previous providers. They are trying to scam us out of our money. Said we owe them $180 for sick tests when we've never had to pay with our insurance before for the same exact tests. Call them and suddenly oh actually you only owe $60 we sent you the wrong bill. Then after dealing with a rude woman who works in billing shaming me and telling me I don't understand how my insurance works, when I do the only thing that has changed for us is going to the this office no changed is in our insurance, never been charged for any sick tests before, my husband calls to leave a voicemail trying to talk to someone and instead of anyone getting back to him they fire us as patients and ignore his calls. They are trying to scam parents into paying their office more money. There is a reason this place has less than 4 stars on Google reviews. There's too many pediatric offices nearby with over 4 stars to be dealing with rude employees shaming me and acting like I'm the rude and stupid one. If you're thinking about this practice, think again and find somewhere with higher reviews. Pathetic. Wish I could rate them even lower than one star. read more

Awesome location! We visited for the first time and were greeted by a friendly lady at the front desk. I filled out some paperwork and provided my drivers license and insurance card so they could make copies. We waited for a few minutes (less than 10 minutes) and an RN brought us back for vitals. She was very friendly and was so great with my 3 year old daughter! After a few more minutes we met with Dr. Winter-Smith and she is such a joy! She wasn't cold or stale. She was very nice, so warm, and great with my 3 year old. (My child hates going to doctors visits so this was a treat). Dr. Winter-Smith was very helpful and professional. She offered her advice and helpful tips. Overall we had a great experience and look forward to our next appointment. read more

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I wanted to write a good review for Janaya. She was very kind when we had a Dr appointment and the kids were sick. She spent time with us when the office seemed very busy. Furthermore, she tried to help in anyway she could be helpful to include listening intently, writing very good notes, and giving the kids popcycles and stickers after they had to get their shots. Thank you and she makes the Dr. practice better because she is there! read more

Our grandson is 4 months old. He has been seeing Kennesaw Ped since his birth. When he was about 3 weeks old his parents changed their insurance to UHC and notified the doctors office that it had changed from Medicaid to UHC. This office never made the change in their system. On the morning of our grandson's four month check they send my son a text stating they are cancelling the appointment until they can get the insurance change made in their system. This just shows that profit over care is their priority. Needless to say changes were made. read more

Had some med issues and customer service challenges with this practice in the 6 years I was with them. Danielle, the clinical supervisor, called to rectify previously posted concerns. Despite our values, not aligning at present, it wasn't all a negative experience. read more

I recently brought in my kids and it could not have been a better experience. Front office staff was very helpful especially Mason nothing but professional. read more

My daughter has been a patient here since birth. We love Dr. Strauss, but unfortunately the customer service attention to detail, quality care and customer service has gone down hill drastically. Wait times are unreal, and they leave you in a freezing cold room for over an hour before even being seen by a doctor. I would give less stars, but Dr. Strauss deserves them...he's the only good thing about this place. Update on this so called practice... Guess they didn't like the fact that my husband and I called them out for their lack of care for my sick child...did I mention this same scenario had happened two other times! Horrible!! First of all...your letter terminating your privilege of having my daughter and our family as a patient is pathetic. You're just sorry that you got called out (again) for poor healthcare and a pathetic practice. Secondly...it's 2022, not 2013 as your letter states. Really...you can't even address, or sign a letter correctly. Note that you ask for respect, honesty and trust...all three of which you not once gave me or my family. You LEFT us SICK in a FREEZING COLD room and WENT TO LUNCH!!!! Shame on you!! You're butt hurt because you're losing patients left and right for your lack of moderate healthcare for CHILDREN!! I have happily found a new healthcare provider (same day you FORGOT us in the freezing room while you ate your lunch) for my daughter who deserves the so called respect, honestly and trust that you say you give...hardly. Shame on you!! (This new provider saw us at 1:15 and we were done by 1:45!!) I will happily spread the word and warn EVERYONE I know that your practice is less than adequate at best. If your ultimate focus is providing my child with the best healthcare than finding a NEW PROVIDER is exactly what needs to be done, so thank you. You suck!! read more

Kennesaw Pediatrics - Letter - Pediatricians Near Me - Kennesaw, Georgia

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This place is atrocious. They either have no personal, or they just not working here. We had an appointment at 4:30pm, and we got to see the doctor at 6:30pm. OMG!!! Kids are screaming, nobody does anything about it. So frustrating. read more

We have been with this office for years and used to love it. Has gone majorly downhill in the last two years or so. They frequently call to cancel and reschedule appointments, front office staff is totally unsympathetic, it took over two months for my son's occupational therapist to receive her referral back; she actually had to go to their office to force them to do it and pick it up. Top that off with an hour to two wait times and we are finding a new pediatrician. It's frustrating because we do love our doctor but the management and office staff ruin it read more

Let me start by saying we love Dr Strauss and we have been patients for 5 years with two children! If he ever goes to another practice, we will follow him. However, We will no longer be patients of Kennesaw Pediatrics. They have terrible customer service. After speaking with the office manager Cindy, who was condescending and rude, I asked to speak to her supervisor. I was told that is Dr Long, and that "he doesn't speak to patients". Do not waste your time with this practice, your children are too important. read more

I really hate to leave a negative review because we have loved this office for the past many years since my children were babies. Over the past couple of years (even before Covid) something has changed. I agree with the other posts that the wait time is horrendous. It's one thing for an adult to have to wait an hour and half to see their doctor, but for a child to have to sit and wait that long is just not right. It makes it incredibly stressful for parents to keep their children occupied for that long. Especially if their child is anticipating a shot. I so hope this place can improve because I don't think I can go back there if it doesn't. read more

All the doctors and nurses are lovely! The separate newborn center is great. I love not having to take the babies around big kid germs

Doctors are competent, however, the front office staff is horrible! They are extremely rude and nasty! We will not be bringing our children back to this doctors office because of the terrible customer service. They lied about our favorite doctor taking time off. She had left the practice and opened her own practice. read more

I really wanted to give Kennesaw Pediatrics a chance. I have been coming here since my daughter was born 9 years ago. However I have been noticing a reduced quality of service for the past few years and it has really gotten bad since the birth of my second child who is currently 21 months old. From the extremely long wait times to the quality of care, I have no other choice but to find somewhere else for both of my children to go. The final straw was today when I took my son in for a flu shot, the nurse asked me if he was doing ok and I asked her if she could take a look inside of his ears because I thought he might be coming down with an ear infection. I was told that she COULD NOT look into his ear and that I would have to make another appointment for another day to have his ear looked at. Now this is his pediatrician, where he too has been coming since birth, yet the NURSE who was there to give him a flu shot told him she couldnt look at his ears to make sure he didnt have an infection???? Frustrated IS an understatement!! So if you are looking for a pediatrician who doesnt value your time nor are they committed to the health and well being of your child/children, this IS the place for you!!! read more

I have taken both of my children there for years. They give good medical care but the communication could use improvement. Many businesses are moving to a completely automated phone tree where you leave a message and get a call back at some point during the day but medical care one area that I find particularly frustrating. In most cases, we end up playing phone tag all day long or more. read more

Today I took my daughter in for a respiratory infection and saw Dr. Maria Axelrod. Unfortunately our daughter has experienced several respiratory infections in the past so we already have oxygen, a nebulizer, pulse oximeter, and suction supplies at home. I explained to Ms. Axelrod that we were going to provide supportive care at home and take our daughter to the hospital if necessary. She stated multiple times that I could not take my daughter home and even threatened to call DFCS. Kennesaw Pediatrics should be ashamed of themselves for intimidating parents and putting excessive focus on protecting themselves from liability. If anyone else has experienced unprofessional conduct like this, I encourage you to file a complaint here: https://medicalboard.georgia.gov/consumers/file-complaint read more

I've been taking my 2 children to Kennesaw Pediatrics since they were born. Within the last 2 years, the level of service has declined. Office staff often get attitudes or completely ignore you when you walk in, wait times are absolutely atrocious, and I've been given the wrong information about my child's issues multiple times. I am so fed up with them and the way they treat parents. I love Dr. Sarah but I CANNOT stand this office. I'm looking for a new pediatrician since our visit on 5/5 was so awful. Final nail in the coffin for me. Don't expect stellar service from the majority of the people who work here. read more

Cannot say enough good things about Kennesaw Peds! I love that they have the well side and sick side separate for each age group! They're open 7 days a week and have always been able to get my sick kids in on short notice. We love Dr. Lisa Winters-Smith & Dr. Pitts, but in a pinch every provider we have seen has been knowledgeable and made my 3 year old feel comfortable. They are flexible when it comes to vaccines and give you their recommendations without pressuring you. Love that! read more

I've absolutely hated my experience with this pediatrics office. They are unorganized and have little care for their patients and their own procedures. I am looking for a new office today, from her records not being ready after 5 months to multiple untreated ear infections I can't take any more. read more

Good luck mothers, I want to save you some time, and frustration before you get wrapped up in this mess. I've been going here for 4 years total since my daughter was born in 2015. Sub par doctors, and below par admin staff. Don't be fooled by the fancy new born building. That's how they fool you to think they're decent. They will leave you in the waiting room/back rooms for more than an hour plus, and then you don't even end up seeing a doctor unless you ask. I strongly urge anyone to go somewhere else. ANYWHERE ELSE. I moved to Cobb Pediatrics. Much better situation there, then here. Read all the messages below with 1 star (there are plenty) and you can confirm everything I'm saying here. Please go somewhere else with your baby. They deserve the best, not the worst. read more

The staff here are so kind and helpful. They were incredible of a big help when I needed some physical forms filled out for my kids at the last minute. In both cases, I made last minute requests and they were able to accommodate my needs ever. They were very understanding and so helpful and professional! read more

I absolutely LOVE Kennesaw Pediatrics! There doctors are professional kind and nurturing. The front desk is AMAZING!! They're attentive, respectful and are prompt in assisting you the best they can AND following up! Thank you to Ebony who went above and beyond to assure a POC for my son was seen to help me assure my son could continue receiving his speech services. Her kindness, follow up reassurance was so comforting to me as a parent and I'm truly thankful for her assistance! KP does a amazing job in picking quality people and like I said front desk Ladies ROCK!!! read more

Kennesaw pediatrics get worse by the minute! Waiting time are absolutely ridiculous! There is cero consideration for working parents! Literally you have to take off a whole day of work to be seen by a doctor. I had an appointment at 10:55 am today 11/30/20. I checked in at 10:48 am. Because of COVID new rules you have to wait in your car to be called in. At 11:30 I called back to see why was taking so long to let us inside. Five minutes after the nurse bring us inside to the room. 12:20 pm I left without seeing the doctor! I asked the nurse and I was told he was seeing another patient. My appointment was at 10:55!!! I left without my daughter's prescription and referral to an specialist I need it. Copay was charged to my card anyway. 3:30 pm and they not even bother to call to check on us or apologize for the wait. RUDE! After 7 years with them I'm finally so fed up and switching pediatrician office! read more

We have gone now to Kennesaw for 3 years and have consistently have problems with billing. They have nickel and dimmed us every time. In recent visit for our daughter they actually charged us over $195 even though the charge without insurance would have been $160! The doctors are courteous and helpful but their billing is ATROCIOUS and have decided that is just not worth the hassle. It is unfortunate that good doctors get a bad wrap for terrible support. read more

I can't believe I haven't reviewed KP yet! My son has being seeing them since he was born, and he'll be 5 in November. We have always loved this practice, but their wonderful care of my son this weekend when he was really sick just further reinforces how much we love these guys. First, KP has weekend appointments, both Saturdays and Sundays, for sick kids. Any parent knows this is just wonderful, as kids get sick at the most inconvenient times! Our son had woke up crying with stomach pains on Saturday morning, and being the usual parent, I just thought it would all work out with one good bathroom trip. As the morning went on, he wasn't getting better, so we packed up an headed to the doctor. KP lines roll to an answering service after 11am, so we packed up and left for their office and hoped for the best. Even though it was obviously they were trying to close and clean up, they welcomed us in to the office with no attitude whatsoever and reassured us that they would see him, no problem. After a quick exam and strep test, they told our baby had strep throat. He was so nauseated and with stomach pains as we were getting ready to leave, that they even brought him a Zofran (anti-nausea med) to help him make it back home. They faxed his prescription to our pharmacy so we could pick it up on the way. Thanks KP for taking such great care of our child and for making it pleasure to bring him in, even when he's sick. read more

We recently moved form another state and basically I was not at all satisfied with the services we received. I am a Registered nurse and I took my 13 year old daughter for a new patient appointment. It seems the nurse or CNA initially questioning my daughter could not wait to ask if my daughter wanted me to leave. With this being said , I as parents we have to conform to certain laws regarding minors, but this is my greatest asset....... my daughter and you are asking me to fully trust you.....However, as the new patient physical progressed, I was given the opportunity to talk to the physician...... how is it she desired for me to tell her my interest and concerns regarding my daughters health yet being so reclusive with me the parent. I am not even sure the physician addressed some of the concerns me and my daughter talked about........... Then my daughter received to injections and said the physician was going to give her some cream. As I spoke with my daughter in the waiting room she didn't know the name of the injections or the cream. She did not receive any written reinforcement, to go along with her verbal reinforcement. Now remember we are talking about a 13 year old. In which teenagers in this age group can lack the assertiveness and the insight to sometimes verbally communicate their needs and desires. To make a long story short, being in healthcare for over 20 years I thought we was in the age of patient -family centered- care. I guess not at this clinic. However, when my daughter and I got home, this was clearly an opportunity to receive some education and evaluate how we communicate with each other, along with the purpose of family. I, myself have an up and coming doctors appointment and I plan on letting my daughter sit in so she can see how to be her own advocate regarding her health, since society has given teenagers this responsibility. In conclusion, I really felt that by my daughter only being 13 that the physician would have attempted to encourage a more open dialogue between all of us. read more

Doctors are great but the office staff are TERRIBLE. They have an outside company take care of their billing. So when an amount is owed, then they send you a letter for the outstanding balance. Sounds great, but if you move and forward your mail... they NEVER address the mail to you but they address it to "To the parents of .......". The bills from them never got forwarded to me. So I had no idea Money was owed. My $40 bill is now $195!!! That is the collections agency. When I called the doctors office they said I could pay them but the $150 in charges are owed to the agency. I called the agency who say the charges were placed by the doctors office!!!!! I will NEVER EVER take my children here again. And will fight this as long as I live.. DONT USE THIS DOCTORS OFFICE read more

Our baby girl was just born on Sunday and so far we have had two visits with this practice. Everyone from the front desk staff, to the nurses, and the doctors are so nice. What I really love is they have multiple lactation consultants on staff as well! I think it's extremely handy as a first time mom as I have lots of questions and they are easy to reach. The office is decorated wonderfully, just as a pediatrician's should. It's fun, inviting, and isn't cold. There are TVs with movies playing for the children, and stickers and toys with which the kids can play. Not only do they have separate sick and well child waiting rooms, but there's a separate newborn waiting room! I've never seen that before and I love the extra mile this practice goes to protect the new babies. Everyone we meet is so sensitive and sweet. We've met with Dr. Brugner and Dr. Strauss, one of the lactation consultants, and a nurse named Hannah (she's wonderful!). As mentioned in other reviews, there are weekend hours which was really important to me. Also, there is an after-hours on-call service when they are closed which is nice as well. I can already tell that our baby will be very well taken care of here at Kennesaw Pediatrics! read more

We started taking our son to Kennesaw Pediatrics after an unsatisfactory experience at Piedmont Pediatrics in town. Since we live in Smyrna, we had to decide between going in town or to Kennesaw or Marietta for a pediatrician. After going Intown and dealing with traffic, the parking deck, and then walking around sick people with our brand-new baby, we realized that Kennesaw would be better for us. Pros: - Excellent brand new well-child facilities separate from sick child facilities - Curtained-off areas in the waiting room for private breast-feeding - Friendly and helpful staff - Our first nurse, Hannah, was very friendly and knowledgeable - Dr. Strauss is very friendly and always takes the time to answer our questions and provides us with any important information - we never feel rushed - Helpful information packets are given at each appointment - Intown Midwifery recommended Kennesaw Pediatrics - Good-sized parking lot with spots right in front of the office, not the parking decks you would find in town Cons: - Appointments can take a fairly long time. We typically schedule appointments at 10:30 and finish around 12:00. We wait in the waiting room for about 15 to 20 minutes and then after seeing the nurse, wait for another 15 to 20 minutes before seeing the doctor. I don't mind the wait times much since they give me an opportunity to feed our son or change his diaper. I highly recommend Kennesaw Pediatrics. I hope that the facilities for their one-year-old and older children are just as nice. read more

My boys are not feeling well and they squeezed us in quickly. Im so grateful. This practice is great. I came here in 2012 then had to move, my husband in the military but we came by in july and they welcomed us back with loving arms. Shavan was great and got me squared away. The NP traci saw us today and was very kind. The nurse that helped us was great also. Thanks kennesaw pediatrics.. read more

Kennesaw Pediatrics - My baby not feeling well - Pediatricians Near Me - Kennesaw, Georgia

I had a great experience! I went with my son for immunizations. I love how they are not pushy and I even heard them mentioning patients who do not vaccinate, so I love that they give the parents the option and the information. Our nurse, Will, was so good with my 1yo, who cried the entire time. Will talked very kindly to him and to me, and honored my son. He also was very efficient in asking all the questions he needed to ask to get the information needed for our appointment. And each time when finished with one set of questions, he asked if there was anything else he could help us with or any questions we had. Then the doctor Axelrod was very kind, too. So far, I've had no trouble with billing. And they seemed to be very careful with COVID protocols. I would recommend this place! read more

2 phone calls to try to get my child into this practice. Both calls discussed at length my son's current medication. After I requested records sent to this doc, they REFUSED to make an appointment, stating they were discriminating against my son due to his current medication which they were WELL aware of before I requested records. NEVER called me back, REFUSED to explain, WILL not give my records to me. I wouldn't get within 100 yards of this place with my kid! read more

We loved this practice, but the last few years have been bad, and we are transferring my son after our last visit. We came in for a physical and mentioned that we were interested in discussing an adhd diagnosis we had recently received. The nurse practitioner says she can't help, but tells us to make an appointment for an adhd consult and they can help us. She describes the appointment and reassures us that all of our concerns will be addressed. We walk up to the desk and are told "we don't do that kind of appointment anymore." We already have a diagnosis from a comprehensive educational psych evaluation. We just need to discuss treatment and medication. Nope, apparently they will only do med check appointments now. Instead I'm told to start over with a child psychiatrist (no specific referral, just a sheet of phone numbers). So I'm trying to get my son's records so a new pediatrician will see him and they couldn't be less helpful. If you won't help my child, at least let somebody else do so. read more

As a new parent, this was my closest option. The facilities are very nice and pleasing to the eye. I've been taking my daughter here since she was born. My initial doctor was Dr. Maria Axelrod and she was the best and most patient doctor I've experienced. My office visits never coincided with her schedule, so I was just bounced around to many different doctors and I didn't really like them at all. I always arrived on time, but always had to wait an extra 30 - 45 min to be seen. My visits always seemed super rushed. Their customer service is pretty mediocre. They don't forget to call, if they think you didn't pay a copay or to make sure you make your scheduled appt. but they never call if you stop making appts to make sure everything is ok. To me, customer service goes a long way and it's lacking here. read more

Thank you for your diplomatic response. I am not implying that a test was done against my will. I am saying that had Dr. Axlerod discussed with me that the test would change the status of our visit from preventative to non-preventative, I would have refused the test. Within my small circle of friends, we are the sixth family to leave your practice because of this issue, so I do not believe it is just my insurance company with whom you have had this "problem". Kennesaw Pediatrics never took ownership over the miscommunication on the part of the doctor. I was blamed, my insurance company was blamed, and finally President Obama was blamed for implementing Obamacare. There were other avenues to remedy this problem other than committing insurance fraud. I believe Kennesaw Pediatrics should have refunded us the money as it was the fault of the doctor for not informing me that performing the test would change the status of our visit. read more

The Good: The doctors in this practice seem generally knowledgeable and have a nice kid-friendly bedside manner. Wait times past appointments are generally not egregious (15-20 minutes). The Bad: This practice is very much a business. The office staff is rigid and uncompromising. Still waiting on a new insurance card? Be ready to pay for the full cost of a visit before your kids are even allowed back. Want to make a quick phone call to verify the insurance while they're waiting for the doctor? Tough luck. Got a kid with pinkeye that spread to a sibling? Be prepared to argue with a nurse to ask the doctor for a second prescription. Why? Office policy requires a visit for a prescription. Got 3 sick kids with strep? Be prepared to pay 3 copays for a single room and a few minutes with a doctor so they can order you 3 strep tests that will cost you extra. Want to ask for a fourth strep test on mom who has a sore throat and would rather not have to take her (now confirmed positive) kids to another doctor's office if she can avoid it? Forget it. Liability issue. I really want to like this practice and have great things to say about the doctors I have met here but I get the feeling that perhaps the practice is too large and impersonal to get the sort of treatment that would make us feel valued as patients. read more

My unhappiness with this practice has just been compounded by the ridiculous response to Melanie J's review. I too had a horrible experience with the billing department which resulted in me leaving the practice. My son's "well visit" was double billed as a "sick visit" and we were charged the sick visit copay - 3 MONTHS LATER! First of all, had you communicated with me that your Office had made a change from earlier billing practices THAT DAY and told me we would be charged for a sick visit, I wouldn't have liked it, but I would have paid it THAT DAY. But no, you decided to alter the billing statement and submit to insurance FIRST, and then sent me a bill 3 months later. So, that first error had me angry. But your lack of concern and/or care for my issue is what sent me to another pediatrician. Instead of having the "owner" Dr. Long call me, you had a former doctor (a doctor that was no longer employed by you) call me FROM ANOTHER STATE!!! It was awkward, uncomfortable and completely unprofessional. On the positive side, I think Dr. Strauss and several of the other Doctor's in this practice are wonderful and very competent. Dr. Strauss is so wonderful that he followed up with me several times after having to send my oldest to the emergency room. He is truly wonderful, very thorough and overall a super kind person. However, as a mother of 3 kids now aged 4 and under, I need a pediatrician that both communicates effectively and in a timely manner with billing practices that are both ethical and easy to understand. Your "double speak" to me and it appears to Melanie J is both frustrating and once again, unprofessional. read more

the worst doctors office never mind pediatrician i have experienced in my life. they are dealing with precious children and they have no conscience or professionalism disgusting office staff and practitioners the doctor left without seeing my baby. a little baby. this practice should just close down. completely useless. there is no excuse for leaving a baby at a doctors office despicable inhumane practice. read more

Yesterday was our first visit here for our 2 year old son. After two years with our old pediatrician, we were very nervous of switching. We had moved from Decatur to Smyrna so we had to find once closer to our house. We were definitely impressed with Dr. Long, their staff, and the facility. It was so nice to be able to get email and phone call notifications for our appointment. Not to mention, they are open on weekends for any emergency visits. I could not be happier with the switch and am so glad we found a place Jackson is comfortable with. He was still talking about Dr. Long this morning and his fun doctor's visit minus the shots. read more