We recently purchased a condominium at Infinity at The Colony from The Ronto Group, and while our…read moreinitial experience was filled with excitement and optimism, that enthusiasm quickly shifted once we made our deposit. In the early stages, we were impressed by the vision, presentation, and responsiveness of the team. However, once the commitment was made and money changed hands, the communication and cooperation began to falter. We had a few custom upgrade requests -- all of which we offered to pay for in full. These included a center island with waterfall edges, a full backsplash instead of a 5-inch one, and a dual shower. None of these requests were extravagant or unreasonable -- especially considering our unit was not even sheetrocked yet. Yet it felt like pulling teeth to get anything approved. The process was slow, frustrating, and unnecessarily difficult. As we got further along, we asked for clarification about the A/C and water heater sizing. We were surprised to learn that a $4 million unit was being fitted with an undersized A/C system and only a 50-gallon water heater -- barely sufficient for two people.. We proposed upgrades and offered to pay the full cost for a tankless water heater and a food warming drawer (a simple appliance that hadn't even been installed yet). Each time, the answer was just "no." There was no effort to find a middle ground or make reasonable accommodations -- despite our willingness to cover every expense. Even more concerning is the lack of communication. Follow-up questions went ignored, and even emails sent directly to Mr. Solomon -- the owner -- received no reply. For a developer marketing these homes as premium luxury residences, that kind of treatment is disappointing, to say the least. Another detail that speaks volumes: in the master bedroom closet, instead of installing a proper closet system, they provide nothing but slatted wood shelving and drywall. No cabinetry, no built-ins, no luxury finishes -- which, frankly, feels cheap in a home marketed as high-end. Compare this to the Ritz-Carlton Residences just down the road. While their prices may be even more unrealistic, they deliver a luxury experience top to bottom -- amenities, fit, and finish. I'd still choose our condo over theirs because of layout and overall value, but I highly doubt you'd encounter the kind of nickel-and-diming, pushback, and resistance to basic requests that we've seen with The Ronto Group. To be clear, we absolutely love the condo itself and are still looking forward to moving in. But prospective buyers should be warned: the experience post-contract is nothing like what's promised during the sales pitch. The unwillingness to work with buyers, even when upgrades are paid for in full, reflects a mentality that is out of touch with what high-end buyers expect -- and deserve. The product is beautiful. The service and support once you're out the door? Disappointingly to say the least. That is why 1 star.... so disappointed how they can just play it off with crickets. Todd W Condo unit 2204

The property, amenities, and staff are incredible and top notch for the market. All members of the…read moremanagement team are helpful. We enjoy our time while being on property. Thank you!

We were between a rock and a hard place, looking for a short term rental condo while having a new…read morehome built. We were told by our builder that our new condo would be ready to settle in July of 2021 (or, a total of 9 months renting). We signed the new condo contract JUST before the Global COVID 19 Pandemic. At the end of the first rental lease (of 9 months), the owner of the rental unit was understandably considering selling the rental condo. With such high demand, market prices soared to unprecedented levels. Rather than sell, Kelly Realty and the owner agreed to rent us the unit for another 2 months. And before it was all over, supply chain shortages and work stoppages precipitated 5 more lease extensions, and a total of 17 months rental! The women at Kelly Cove Realty (Lisa & Candace) worked with the owner on our behalf many times to help us avoid being without a home to live in, and the nightmare of additional temporary moves. We are so pleased they were able to keep us in that one condo for the entire duration of 17 months. Many Many Thanks for the Kelly Cove Team generosity during an extremely chaotic & hectic time. A++

Sherry is the best!!! She is an amazing office manager !!! she has helped us out and made sure we…read morewere happy(: any problems we had she made sure they were fixed in a timely manner !!! If I could promote her or give her a raise I would !!! She is a hard working lady !!! Thank you sherry for everything you have helped us with !!! Diane is our realtor she is also an amazing person !!! I highly recommend if looking to rent here is where you rent from !!! Also if you own a house and your looking for a realtor to rent out your house I highly recommend Kelly cover realty !!! Every 3 months they come to my house that I'm renting At to make sure everything is being maintained the way it should be and to make sure the renter / owner of the house is happy and there is no problems !!! I have rented with other company's before and by far this is the first time I have been blown away with such amazing positive outstanding customer service I give them 10 stars not just 5 !!! Thank you Kelly cove realty for being so amazing and awesome you guys rock !!!!!!!!!!!!!!!!!!!!!!!!! (:

Debra and David Jennings at Alliance Realty Group are available to help clients seven days a week…read moreand available by cell almost 15 hours a day to assist buyers and sellers.

Don't rent or buy from Marianne. I met with Marianne on a…read moreWednesday to look at a home SHE owned and was renting out. I filled out the application that day, she called me on Thursday, the next day to say I was approved and she would be happy to have me live in HER home. We had a discussion of negotiation in which a meeting of the minds was met and she was having her broker write up a contract. On Saturday I get a TEXT from her saying her broker won't write up a contract because my credit is too low?!?! Which was a big fat lie!! My credit was perfectly fine, since two days prior she called and said my application was approved!!! A) As an owner of a property you can rent to whoever you want to. B) my credit was and is not low at all C) you don't call someone tell them they are approved and then days later say they aren't. BAD BUSINESS PRACTICE, EXTREMELY UNPROFESSIONAL and just plain bad behavior as a person. I would never recommend her or any home she rents out or sells. Not a trustworthy agent at all!

DO NOT RENT FROM THEM!!!!…read more David who is the manager/owner is an absolute nightmare mate to deal with. let's just say he is rude condescending and he will downright just refuse to answer or text back they started a major Reno on the front and back of my townhouse along with tearing down my screen enclosure the month i moved in and they never told me when i was signing my lease that they had plans to do that so sometimes 7 days a week i had people hammering and sawing on both the front and back of my house at the same time all playing music at max volume from their phones screaming and yelling throwing their trash everywhere it was a nightmare.. when i first reached out to David to ask him why he did t tell me that before i moved in and signed a lease he his response was "If i did t like it i was more then welcome to move out" i the asked him so will you pay my expenses to move out and he laughed at me and said no and also that i would no longer have a screen on lanai and all this before i had even paid my 2nd mo the rent. when there were workers who showed up on Easter Sunday to do construction all day i called code enforcement and come to find out they did t even have permits to be doing the renovations they were doing already. so then the construction workers decided after that they plugged all of their electric i to only my outlets only and only used my water which caused me a to. of money and David did not care. also I called maybe once a month and even sometimes every couple of months the to inquire about my screen enclosure since he made it sound like maybe i would be having it put back up. *(there was a bear tearing our trash up almost every night and without the screen enclosure i couldn't put my trash can on the lanai, then a family of cats set up residence on my lanai and were joined by those toads that are toxic for dog and i have a small chihuahuaand they were deficating all over my lanai it was disgusting) *but every time i spoke to him he was rude dismissive condescending and would make some new excuse up and lie to me and towards the end of my lease i got a letter posted to my door saying they would not be renewing my lease and i had just under 30 days now to find a new place and wouldn't you guess the day they put that notice up they installed the screen enclosure a year later Justin time to rent it out to someone else. after i moved out i had to go to the office at least 5 times and two of those times i had to have an officer there to document that i was trying to return my keys to them and they were refusing to open the door or even answer a text a call an email nothing. finally the second time i had an officer there David finally opened the door and tried to act like he was afraid of me now im 5'3 125lb woman who has never even met him before except for that day and he was claiming he already installed new locks on the place and was refusing my keys back although i had to take the time out of my day to drive across town at least 5 different times just to return my keys only to be ignored each time that is not how you operate a property management company and now it's coming up on 30 days since i moved out and now i haven't gotten my security deposit back or any communication in regards to the return of it. so now I'm guessing I'll have to take more of my time to take them to small claims court. anyways unless you have to do not do business with these people they shouldn't not be in business they are not accredited with the Better Business Bureau in fact i reported them to the BBB and they won't even respond to them reaching out

I contacted Property Management in Naples to inquire about an house in Naples Bay. They replied the…read moresame day. Josh gave an appointment to visit the home the day after. I signed the lease the following day. We were setup and in the house the following month. The entire process has been perfect. Josh followed-up all the time very fast and was very smooth. On top of that our landlord is exceptional and talented in home repair and maintenance. I could not be more happy and recommend it.

It's a real pleasure to write this review for Ed. He's not only an outstanding professional, but…read morealso one of the kindest and most genuine people I've worked with--sharp, knowledgeable, and truly committed. Over several months, he helped me both find my dream home and sell my previous property, and I came out ahead on both in a very tough market. One moment that stood out: Ed personally arranged my home inspection and stayed for the entire four hours--something no other agent I've worked with has ever done. He was incredibly knowledgeable throughout the process and made everything feel seamless. I originally hired him because of his exceptionally competitive fees, but it quickly became clear that the true value was in his insight, patience, and professionalism. He went above and beyond in every way. Ten stars.

Sharon is amazing, professional, responsive and knowledgeable. We needed to move in a hurry and…read moreshe was able to find the perfect house for us as well as provide a great loan company. Sharon maintained excellent communication during and after our home purchase, Sharon really cares is great at her job and I highly recommend her to anyone looking to buy or sell a home.

Dan Opyt is an outstanding real estate agent and excellent negotiator. He has recently helped my…read morehusband and me buy a house in Naples and we couldn't be happier with his services. Our budget was low compared to what most houses in Naples sell for, so we knew that we were not bringing him a great business, but Dan provided us with top notch customer service and made us feel he truly cared about us. We were impressed at how fast he replied to our emails and text messages and the fact that he was always on top of everything. As we were out of state, he went above and beyond to help us coordinate the inspections and signing of documents. We highly recommend him.

Dan Opyt helped me and my husband buy a new Naples home and sell our current condo as well. He was…read morenot only efficient and always got back to us quickly but he was also flexible and even came out for showings a couple times in the same day to accommodate my schedule since I am from out of town. He was never pushy or made us feel like we should make a decision already. When we did finally find the place that we made an offer on, his advice was excellent and helped us save money. He was equally helpful in helping us set our sale price and got us the most we could get for our property. He was incredibly helpful with being there for inspections since we couldn't be there and also was willing to help with any other tasks that came up. If I were to buy another property, Dan is the man I'm calling!

I recently used Omega title to purchase my very first home. They really looked out for me and had…read moremy best interest in mind. Fran was absolutely excellent and just a pleasure to be around. She walked me through every step and every signature. She totally took the stress out of my closing. I have to thank the entire staff for helping this all go through without a hitch.