One Star because ZERO isn't an option. Absolutely the worst utility I've ever had the displeasure to experience. Had I known this I would have never moved to Kennewick, but I was new here and had no idea that the quality of service could be so low at a public utility. Having worked in the utility industry for decades it's mind boggling to me how there is zero accountability for their absolute ineptitude in operations. No explanation, no public tracking of outages and repairs, no customer satisfaction, no independent study group, no public representation (neighborhood representatives that the board would answer to). Nothing, silence. They don't work overtime or weekends. It's rare to see them working at all in such a small town. Because it's irrigation water there is no rush. They already have your money. There is no refund for services not delivered. No quarterly report to the PUC documenting service levels, response to outages and what is being done to shorten downtime and prevent outages. What an absolute scam this agency is. You have a job for life, the easiest product ever to deliver (untreated water), a captive customer base with no options to opt-out of service, no tracking of service levels and no accountability to a growing population. Revenues, executive salaries and excuses increase with the rise in population while service to customers decreases. It's brilliant. It's legal theft with no consequence. My conscience wouldn't allow me to work for an agency like this, I'd be embarrassed to admit that it's like a jobs program. I'm really surprised that it's not just contracted out and have a few contract administrators and a crew to pull weeds and rake moss (community service). Somehow the (City of Kennewick) water district is able to immediately perform repairs to their distribution system at any time, evenings, weekends, holidays, but KID remains incapable of timely repairs (or not breaking their infrastructure through incompetence) despite it being little more than a part time set of sprinklers. The system isn't complex or vast, yet they fail to deliver or improve every season. read more

Kennewick Irrigation District - KID troubleshooting a service leak. - Irrigation Near Me - Kennewick, Washington

Horrific service for what we pay! They should manned 24/7 to ensure their customers get what they pay for. Complete failure to their customers expectations. read more

Not reliable for the area. Never know when it will come on or off on watering days?? Never received the schedule. Your phone #reaches a sweet lady at home. Says it's happened before!?. read more

I called and told them our pump was going out last year. Now it is out during the hottest days and for a week! They claim emergency pump order but they could have ordered over the winter after last years call but they just blew me off. Terrible service, inconsistent water and irritating customer service. read more

If KID had to compete for customers they would be out of business in a year. Customer service is abysmal. Call and got put on hold with no sound or no recorded message. Can never seem to get a person to talk to. They website has maps to show status of system but the term, "Stand by" has no definition. What does it mean? The website could certainly be better. Not all that end user friendly. Check Next Door app and search for KID. That should give you an idea what their customers are saying. read more

Water service was more than a month late this year(2022) due completely to management incompetence, which they conveniently blame on the work crews(lack of staffing). Service was turned off multiple times throughout the year with no notice, no explanation and no response to complaints. Calling the office is useless unless you feel the need to be marginalized and ridiculed for even calling. Annual water service is "scheduled to cease" on October 12, 2022, however KID has turned off water to neighborhoods across the district on October 7 and again, have refused to respond, provide any explanation or apologies. For decades this "public service" has refused (or been completely unable) to provide services customer have prepaid for under threat of foreclosure and have gotten away with it. If there were an award for the worst service oriented business in the Columbia basin this place would take a blue ribbon every single year. read more

I'd give negative stars if I could. My line constantly gets plugged up with grass and other particulate matter from up the line. KID either can't or won't do anything about it. Probably the absolute worst service of any utility I have seen ever. read more

Every time I call to check on the status of when we will get water, I get excuses. Low water flow, a water meter has to be installed, or it'll get turned on today. This has been going on for weeks. There really needs to be an alternative to KID irrigation--I would gladly pay extra taxes to build a water irrigation system that WORKS and services just Richland. If I could give negative stars, I would. No one seems to care at customer service, or have any valid, truthful answers. Some of the tax dollars spent on ugly twisted tin "art" on the turnarounds at Queensgate should perhaps be spent on our water infrastructure. read more

I have lived in the Tri Cities 1.5 years now and have KID. This year when they turned on the water to our neighborhood, we went to turn on the water to our yard and found the turn on/off valve is no longer seated right. So we are unable to turn on our water without it flooding our yard. I have contacted KID customer service 6 times now about this. They even sent out a guy to triage the issue who told us do not touch it and do not turn on our water as if it the pressure from the valve makes it go off, it will flood the whole neighborhood as we are at the bottom of Badger Mountain the pressure is intense. We are now 4 weeks in, we are unable to turn on our water, KID has not come out to fix it like they said they would twice already, and we have no commitments as to when they will fix it. Same old story every time I contact Customer Service, at first they tell me there is no issue with the water in my neighborhood (which I already know), then when I explain the 6 previous times I have called about the situation, they proceed to tell me there is a ticket is assigned to their Ops Manager for my address and that the Ops Manager has not assigned it to a Tech. Spinning my wheels for 4 weeks now and getting no where. I would be better paying the price for Richland city water as at this point as that is what I have been running through above ground sprinklers to keep my lawn from dying, all while KID does nothing to address the problem but continues to assess me for having KID. read more

Nothing more than legal extortion, We moved here a little over a year ago. in the winter. we were told we had KID but we don't even have access to the water. we were told today that if we failed to pay the bills for 3 years we would lose the house. They say there was a program for people that didnt have access so they wouldn't have to pay the bills and there are some in my neighborhood that don't. This should have been automatic, if someone doesn't have access they shouldn't be charged, I guess the mob rules read more

My water was turned on the 19th of this month, as of Wednesday 25th no more water. the inefficiency of the management of this golden EEG is the worst i have experience. the phone service is to be desired, it is easy to hit a jack pot that to talk to someone, the recording is all you get, i have being waiting for some one on the service department for up to 30 minutes and no one answers the phone. its about time to replace the management from this job, but i'll bet its a political position, and difficult to get red of this parasite. any business or institution that serves people, every thing reflects in management, with enough degree of talent of services render. Kennewick Irrigation District is incapable of servicing the geographical area that they cover. the salary of this incapable manager should be attached to a performance bases. better jet, find some one capable of performing their job and is, serving the population of the irrigation district. my e-mail is dadt36@gmail.com i'm sorry for posting one star. there is no way to post no stars. read more

Well, KID has struck again. We're moving and I called KID to inform them of this fact and asked how I should settle my "irrigation assessment". I asked if I would get a prorated refund since we were moving and i was told "no". Instead, the customer service agent said I should just pay for the month of May and they would assess the new owner for the balance. Well, the Title Co. informed me that this is NOT CORRECT. I mean, it will all work out in the end, but sheesh. If KID doesn't even know their own policies, who does?? read more

The sad thing is . . we need the water so we are stuck with whatever service KID provides. My neighborhood is the last to get water. . still waiting due to a few different excuses and first to be turned off. read more