We have been using Epic lawn care for a while and Micheal is our application specialist. We love working with Michelle. Always friendly and professional. I asked about natural applications and he is working hard looking into it. I greatly appreciate the attention on this. Also, our yard is the greenest in our area! And we had two other Tri-cities lawn care company's before Epic and they could not get our grass this healthy. So thank you Epic and special thank you to Micheal! Truly a blessing Regards, Tammy read more

Jacob did a perfect awesome job!! Very polite, knowledgeable and helpful. He changed out six sprinkler heads, rewired the wires at the box and at the control, and educated me how to change the sprinkler settings! And he notice a hole in my outdoor aviary and fixed it quick! Pay him more, we need more people like him! read more

Tony and Deago did an amazing job on our yard thatching today!!! Professional, hard working and friendly, thank you

Great people and even better service. Had some work done to my front and back yard and it was at a great price. Highly recommend read more

Chris Kinzer blew my sprinklers out. He was very personable and cared about what he was doing. He went beyond great service. Definitely recommend Epic and Chris Janet Bailey read more

After a couple years of service and three (3) phone calls today, my days with Epic are done. They don't answer the phone and will never return a phone call. I have, unfortunately again this year, purchased and scheduled services in advance. Often to find out they're booked when it's time to meet the schedule date. I'm sure there is a reasonable explanation but as I said before, that would require someone to answer the phone or return a call. At the end of the day, I'm the fool who continues to use their expense, no customer service business team. By the various other company trucks on the road, lawn care must be a competitive business. As for me, I'm going to try someone new. Unfortunately I can't split this review. The bug and insect spray division is top notch. They hold their schedule and the work performed is good or better than discussed. read more

Epic installed a replacement sprinkler system with a new exterior shut-off valve in the summer of 2018. Installation went mostly OK, and then we had Epic blow out the sprinkler system in the winter. Turned on the system in the spring, and the valve that Epic installed was cracked. No big deal to us - just replace the valve and that's that. Epic responded that it was a "courtesy" replacement to us because they believed it was caused by water not being drained from the inside of the house. I did not want to argue the point because the exterior valve that cracked was a "bonus" anyway. Technician comes and does a "quick and dirty" replacement of the valve with straight run PVC pipe. My wife noticed that he was really yanking/pushing on the PVC pipe. Yes, its an awkward position, but isn't this what you do literally every day? We can live with the "downgrade" to the PVC because supposedly its "our" fault. Test the pipe the next day, and the joint next to the replaced pipe is now cracked. Called back EPIC. Technician comes and starts working - realizes that because the cracked joint is next to the foundation, he has to work the pipe from the inside. So now he wants to "break" the joint off near the foundation, and wants to insert a new joint inside the foundation (where it can't be visually seen for leaks). We explain we are unhappy with this solution because of the risk of leaks, and the technician explains he was "only supposed to spend an 1 hr or less on this job." He calls his boss, and then he tells us that the solution is to upgrade to galvanized pipe, and it will cost $79/Hr. I proceed to communicate with Epic mgmt, and explain the following: 1) The valve from the inside was opened, and the water was allowed to drain, so I don't believe "we" caused the crack; 2) Even if we did cause the crack, the technician made further damage when he did a sloppy repair job; 3) It feels like Epic initially acknowledged a problem, made a 50% effort to fix it and when it didn't go in their favor, they decided to "shift" the problem back on the customer. Their explanation was that all the piping was weakened because of water-freeze stress, and that's what it cracked when the technician worked on it. I offered to seek out secondary opinions, but EPIC management quickly denied any responsibility regardless of other opinions. As I expressed that my review online would reflect the outcome of the conversation, EPIC responded that it was "fine, because he doesn't need customers like me" and hung-up on me. Sent a follow-up message wishing the best of luck. All-in-all, they were a great price; but I guess you get what you pay for: 1) An apparent inability to call back within a reasonable window of time to schedule a visit; 2) A lack of commitment to doing a quality job every time (even if it is a supposed "customer mistake") 3) A genuine apparent unwillingness to accept that maybe your company made an error - and the customer must be penalized 4) Unprofessional behavior and questionable ethics to protect the bottom line. read more

Great service. Cody of the Epic team was great. Responsive with timely service. Great at explaining issues with irrigation and offering multiple solutions. Will definitely keep doing business with them and would recommend them to anyone. read more

Just like every week, Ignacio and his coworker put a lot effort to make sure our property looks in a great shape They always notify us about any issue that needs to be addressed Also I would like to said thanks to the person in charge of the pest control division Jason, his highly trained and is able to take care of any issues, also their customer service skills and communication with us is excellent Thank you Jason, Ignacio and coworkers read more

Last year we had a leaking valve box at our house and some sprinkler problems. We called Epic to come out and fix the problem. Since my wife and I own our own business and work a shit ton of hours we didn't take the time to research the company. We called they were available so we scheduled them. OMG! Mistake. They came out and "fixed" the problem. And for the rest of last year ( 1 month ) it seamed the problem was gone. Fast forward to this year. The leaky valve box has returned. I called to have someone come and fix the problem again. 4 weeks before someone could come out! 4 weeks of mosquito growth. 4 weeks of mushy muddy side yard. It was supposed to be fixed last year! I called a different company. A small company. A company that gave a crap! 2 days. That's how long it took. 2 days and he was out dug up the valve box. Apparently when Epic "Fixed" the problem they just spliced in another piece that was bent. And that is what failed this year when I turned on the system. The new company was adamant that it was epics fault and was still a problem and they should fix it for free. But I had already had enough of there phone people. I had the new company fix the problem. Guess what not only did they do a much more thourough job, but is was about 60% less expensive! Shop around people, shop around. read more

I am a repeat customer but won't be again. I'm still waiting for an estimate....it will be three weeks this Wednesday since a company rep came and looked at what landscaping we need done. No phone call, email, nothing. 09/20/16 Update: I was contacted by a company rep via email and phone message. Apologizing and asking what they could do to make it right. read more

Outrageously priced!! Please check around before calling these guys. Replacing 3 valves cost me $1000. Ridiculous! And they charge DOUBLE what everyone else does to do a simple sprinkler blowout! Unbelievable! (Had to give one star to post this; they deserve none!) read more

These guys are a complete joke. Not only do 9/10 of them seem to not speak any English at all, they are constantly ignoring directions we've given them, ignored specific areas that have been pointed out, and over and over do the most backwards things I've ever seen. Every time they come they blow all the trash and gunk and dirt from the driveways and sidewalks up onto the lawn outside of the apartments. They do this no matter how many times they're asked and told not to. They blow all the trash over our grass, and then leave it there for the rest of the day until later when they send someone to run it over with a mower back and forth and back and forth and back and forth. I guess they think trash chopped up into little pieces is good for our landscaping. I guess blowing trash up onto the dirt with their leaf blowers is easier for them than bending over and picking it up. I've found them unhelpful and unmotivated, unwilling to take direction or use their head about what makes sense to do and what is good to do. More often than not when I try to ask one of them something, they just shrug at me and act as though they don't understand the words "please don't do this" and then go back to blowing cups and papers and old crap from the parking lot onto my lawn. I don't know who is in charge of training and hiring and overseeing, but whoever it is, is as bad as the guys out here walking around like they don't have a damn clue in the world. The worst lawn care I've ever seen. With every fiber of my being: do not recommend. read more

Called on a friends recommendation and was completely happy with the blow out service. Darren got the job done quickly, was super friendly and knowledgeable. Would totally use them again. read more

Awesome company! Chris came out and really gave me peace of mind going into this year. He was able to fix a couple issues o the spot I didn't know about. Fairly priced, on time ñ, worth every penny. read more

I have called several times and have always had someone return my call or answer immediately from the office staff. The lawn care tech, Solomon is very professional and his lawn care skills are seamless. read more

Hired them to fix our irrigation service that broke just before we left for a 2 week vacation. They fixed it, but left the service OFF so we came back to a dead lawn anyway. Paid them over $170 to kill my lawn. read more

I called and made an appointment with Brie this morning. It was super simple and got my sprinkler blowout scheduled for the season at a very reasonable rate!! read more

I sent a complaint to the better business bureau and do you know instead of trying to understand and fix the issue the owner called me names he lied. He called me uneducated. He became combative. Then lied saying I was only charged 49$ when in fact in was 55$. He said my total was 550$ with 11 months installments when actually I was told 10 months at 55$. If you do the math his calculations dont add up. So they billed me for an 11th (that was not what I was told when I set up service) They would say they came out but wouldn't even show. And I know this for a fact because I was actually home when they tried to say they serviced my yard. I honestly have no reason to lie over 55$ it's just the principle of it. The fact that someone can flat out lie just shows how bad business must be to take someone's hard earned cash then accuse them of being the liars then calling them names. I'm going to post an update of all the responses from this owner so you can all beware of how he treats his customers. Never ever use epic not if you want honest service and the respect everyone deserves. What man(boy) talks to a woman in such a manner. I would give negative stars if possible. read more

I needed to find lawn service for my parents home...a Mr.Solomon came out right away...excellent job...great customer service...would recommend read more

Worst decision ever. I really wish I read their reviews. Communication was terrible. We were told we were "on the calendar for this week" for about a month. The work was not professional. They broke several things and only replaced a few. They broke my valve cover and didn't replace it for 3 months which is now filled with dirt because of it. They skipped an entire area of sod that was in the quote because they said there were too many rocks. I explained that is exactly the reason we hired a company to do it. Took another month to get them to fix it. They charged me for fixing irrigation when they broke more than they fixed. A certain employee treated me like garbage when they came back to fix things. He brought out an employee and asked me which one of us wasn't telling the truth. When I brought up the issues they basically said they didn't care and they'll just put a lien on my home. There is no pride in their work and customer service is a foreign concept to them. read more

Who loves spiders, ants or earwigs? If you said yes, well that's a little strange but I know I definitely hate them. Good thing is I found Jason Patterson from Epic who loves to find solutions to get rid of them once and for all. Not all heroes wear capes! Contact Jason for all your creepy crawly needs, he will make sure to take care of the situation. read more

The first time I called them requesting an estimate on sprinkler repair the woman who answered the phone was very rude but I thought I'd still give them a chance. The next day another woman called me back and we scheduled for them to come out to my home today. At about 2:30 pm I called to try to get an ETA of when they might come out and explained I'd already been waiting all day for a call. I was assured I would have someone here by 6pm. It's now 7 pm, nobody ever called or came out, and I've spent my entire day sitting here waiting. I guess I'll try to find someone who actually wants my money. read more

I had Epic come out to fix a broken sprinkler head, and replace some PVC attached to the pump that had flexed and burst. I had to rush out of town so I made the mistake of not getting a quote before I hired them. When I got the bill for $190 I called another company to see what they would have charged me, and it was $60 cheaper. It was my mistake for not getting competitive quotes. IMO Epic is way too expensive for the work they did, at least for me. read more

Totally satisfied. Efficient, courteous office crew, great scheduling. My 2-man work crew was friendly, attentive to the task, well equipped and efficient. Brenden and Robert, Great job, guys. Thank You for your service. read more

Stay away! This firm is not ethical. It gave me a quote on shrub trimming that at first reading would lead you to think it probably would cost $120 but could go up to $240. Also, they said it was "time and materials" and would be billed at ACTUAL time. Because of not being clear as to whether the hourly rate of $60 was for the team of 2 or for each member of the team, the quote could be interpreted as being between $240 and $480. But since the final bill would be calculated on actual time spent, it could be over $480! When I asked for clarification of the quote, I was told it was $240 to $480 (or more if more time was spent). I got the job done by another firm for $125. Here is Epic's original quote: "Thank you for inviting me to your property and being interested in letting us earn your business, and it was nice to meet you sir. Unfortunately, my maintenance manager was not in the office for me to be able to go over everything with him, so I will have to get together with him first thing on Monday. If it were my opinion alone, it looks to me that the job would take somewhere from 2-4 hours with a crew of 2. I doubt that it would take the full 4 hours, but I like to estimate a little high just in case something happens, or just in case part of the trim and clean-up takes longer than it looks like it should. In all honesty, I would assume it would be closer to 2 hours than 4. This job will be billed as time and material and of course we have all the materials for this job, so you would just be looking at time. So, what that means, is that even though I am estimating 2-4 hours, if it only takes 2 hours, you will only be billed for 2 hours, not 4. Our rate is 2 men at $60 per man per hour. I look forward to getting you taken care of, and I hope you have a great weekend! If you would like to get started, please feel free to email me back or call my work cell at (509) 551-7297. Thank you!" read more

Face to face interactions with the company were great. The communication employee to employee, not so much. I shouldn't have to go over the simple tasks that need done multiple times. I shouldn't have to provide my own extention cords for your guys to blow out my sprinklers, nor should I be finding broken sprinklers from the ride on mower that they use in my tiny backyard. read more

Do not use this company! I hired them to winterize my sprinklers. Prepaid to get discount. They never showed up. Never called to explain. When we called to ask was told one of their machines broke and they would get to us. 3 weeks later still no show. Each time I called they would make excuses. Finally hired another company since temps were in the 20's at night. When I called to get a refund receptionist was rude and hung up on me. Never again. read more

Used this company twice to blow my sprinklers for winter. I spacifically told them to blow the sprinklers and to fix a valve that had broke and was leaking water. A month later I got the invoice and relized they never fixed the valve and my water bill showed this. I will not be using this company ever again. read more

I've been having Epic Lawn Care blow out my sprinklers that past two years and they've done a great job. Ed Sweany came on a Saturday to blow out my sprinklers. He answered all my questions and blew my sprinklers out without any problems. I'll definitely have Epic Lawn Care perform all my lawn services in the future. read more

Horrible! Don't use. We paid $125 for many months without receiving service. They said they would be out on two different occasions and never showed up. After canceling, they showed up unannounced, letting my dog out of the yard in the process. When we called them they stated "I see that you have already canceled, I don't know why someone came out today." After confirming that they cancel service for the second time, they charged our credit card again and then showed up a second time. The owner said he would give us a full refund, lied about it being processed when it hadn't been, telling us that "we should see it any day now." Funny enough, upon going into their office because we never saw this "refund," no refund had ever been issued. They ended up giving us a check but it was only a partial refund. read more

Worst customer service I have experienced in a long time. The tech would tell me I would hear from the office to schedule a follow up, then I would not hear from them for weeks until I had to call myself. They incorrectly billed me multiple times. I had an appointment scheduled and no one showed up, so I contacted them to see if they were coming. They said they couldn't make it and had not made any effort to get a hold of me to let me know. They are horribly unresponsive. I would NOT recommend Epic to anyone! read more

Epic Lawn Care literally blew my sprinkler (right out of the ground). Even after several phone calls to them, they refused to come out and fix their mistake. Caroline F. read more

BEWARE! Just a horrible experience! Beware! We chose the Epic plan so there would be no extra charges. They didn't show until after two weeks of signing the contract and paying. Charged extra for everything without confirming with us first. Wouldn't return phone calls, no one knows what anyone else is doing or not doing. Went in to try and talk about the outrageous billing and lack of work compared to the extra charges, owner and salesman were complete smart mouth and unethical, lied, mislead in every way! It was a horrible business to work with! read more

If you are in rush to read the comments, at least read this...NO! NO! NO! again NO to this company. You will most likely regret to seeking service from this company. I wish i read all the reviews here before having anything to do with this company. This company is a fraud and lacks basic decency dealing with customers. Very rude customer service. Without exaggeration, i have never dealt with another company worst than this one. Last week i was desperately looking for winterizing the irrigation system and found this company online. Without studying the company, out of urgency, I called them and prepaid the service when they told me someone will come to my house the next day. Nobody has shown up for three days. I have called them to check the status and was told the guy who is supposed to do the work has been calling sick for the past few days and because of that they will not be able to work on my house till the next day. Again, nobody showed up the next day, so i have called later that day to check. The person i spoke with was very rude and told me they will not be able to do the work till after Thanksgiving (after about 4 days). This is despite the fact that i repeatedly explained my concern about the delay in winterizing the irrigation due to the low temperature. Even if they are the one who keeps pushing back the schedule, they told me i should have a scheduled early in October. After that call, right away i called another small company, which came to do the work the next day at 8 AM at 3/4 of the price Epic asked. What a difference. read more

Had Epic out after moving into a new house cleaning up the landscaping-they did an excellent job especially Solomon with his speed and precision edging. Will definitely be using Epic in the future for any of our landscaping needs. read more

I had Epic install my sprinklers and put in my curbing, they were amazing! Chris, the owner was very attentive and personable.

Horrible service! They came out and gave me a quote and when I tried to get them to come back when I was ready for sprinklers they never showed up to 2 meetings and didn't call to reschedule or return any of my phone calls. When I finally got them to call me back they increased my quote from 2 months prior by 1,000$. read more

If I had a choice of no stars I would choose that. I needed tumble weeds picked up out of back yard. A guy came out 10 days ago to give me a quote. I have called 4 times sense to try and get it scheduled. Every time I was told I would get a call back. No call back. Finally I called this morning and was told oh ya its scheduled at the end of the month! And we will call you the day before letting you know! WHAT?? No thanks! read more

Can't recommend. Service for the year by the staff was good, but management has serious issues - does not listen, and fired the staff that actually were responsive to customer needs. Owner not responsive to customer written communication until contract termination was brought up. Will not be renewing next year. read more