The original owner Ken O'Connor passed away March 2018. He and another person used to man the office 24/7. Very nice guy. Had an on-site area to put cars for overnight parking. Like everything else quality and service has gone down the commode for the buck read more

There is Never a real person here now. U fill out a form with time in and out and license and put this and CASH OR CHECK. IN the box. Take your keys . My car was still there after a weekend in NYC. I miss the old days of 24/7 attended. "Park at your own risk" says the answering service . I didn't know where else to park or i might have chosen another option. Luckily it worked out. read more

I left my car there for 1 night, and it was returned to me DAMAGED. When I spoke with the attendant, I was told several different things. Here are a few of the things I was told: "Nothing we can do about it" "Call the police and file a claim with your insurance" "People bring us messed up cars all the time and expect us to fix them" "What do you want me to do give you the bumper off my car" When I asked the attendant how he would feel if it were his car that was damaged, he responded with, "It depends what kind of car I had" One attendant then asked the other attendant if he had checked the car when I brought it in. He said he had not, and I was then told, "He didn't do his job, I don't know what to tell you" AWFUL, RUDE UNPROFESSIONAL people! Never again. Please beware of this place!!! Awful rude people!! Never again! To make matters worse, I just called "Ken's" a moment ago to speak with a manager. The manager is not in and the owner is in Florida. The person I spoke with laughed at the comments his "kids" made and said he would really "Yell" at his sons. In the real world, people would get fired for this behavior.....not just daddy yelling at them. read more

I parked at Ken's for a long weekend trip to New York, after a co-worker recommended it to me. One of my concerns was that my train would return late (past 10PM), and I didn't want to be stranded in downtown Springfield without my car, especially if the train was delayed for whatever reason. The guy who took my car told me someone mans the lot until the last train comes in, and if there were any issues on my return trip home, the ticket had Ken's phone number--all I had to do was call. The fact that someone is there until the last train gets in, and that Ken's is only a short block from the train station, are HUGE pluses for me. $8/day is pretty reasonable. I will add, also, that my car already has big dents on the side that I never bothered to repair--as long as my car runs in good condition, I don't care about dents--so I can't speak to the earlier complaints about cars being damaged. read more

Left my car here for 3 nights recently and had a very positive experience. I was hesitant to do so, as I couldn't find any reviews on the place. I needn't have worried. It's just a small outdoor lot and they do have to move your car around, as people come in and out, but I didn't mind that. It cost $8/day to park while I took the Amtrak to NYC (it is right around the corner from the station) and my car was in the same shape when I picked it up, as it was when I dropped it off. I don't ask for more than that. I will definitely use again. read more

Ken's Parking was great. It's a small open lot, and I think they said they have a garage as well for overflow. I dropped my car off with one guy early Friday afternoon to take a train to NYC (Amtrak station right around the block) and picked it up from another guy late Tuesday evening. They were both very friendly and professional which is hard to come by these days. Parking was $8/day which I think is very reasonable. Like another reviewer said, my car left in the same shape as when it went in, and that's all I really care about. Good employees is a plus. I'd recommend them, and I'd use them again. :) read more

I will never park here again. I parked for 24 hours and 30 minutes (taking the Vermontor) and they charged me for two 24 hour periods. Not 24 hours plus 1 hour. The attendant said "I didn't set up the system. I know your frustrated". The attendant from the previous day stated it would be $12. If you wamt a cheaper place to park, go over at the garage by the station. It's just as close and a lot cheaper. It is NOT stated you would be charged for a full 24 hour period. I took a pic of the lot sign! So much for helping the small guy. read more

I don't know who had a bad experience at Ken's Garage, but we've left our car there often. We've always found them to be wonderful, responsible, and friendly. read more