Our appliance repairman retired and I called Pro Tech to repair our leaking refrigerator. We set up…read morean appointment for Friday, but he called Thursday afternoon and said he had time to come out if that was possible. Goodness, a repairman that comes out early! He was at our door in a short time and did an excellent job fixing our problem. I consider us very lucky to find such a competent serviceman on the first try. Fair pricing and very personable. He and his wife run this home town company.

From the owner: Fort smith Appliance and A/C Repair Specialist Call Today!…read more479-462-7787

Your room better be clean or they will not service you...even after you clean up the space...who…read moreneeds 3 strikes when one strike will do!

12/22/20 @2:30 David arrived on time but without part. "Have…read moreto order it". Need 50% of $244 today and schedule hopefully next week. I had sent a photo of the model number and was under the impression that the part would be obtained and ready for installation. Such was not the case. They did not want to order the incorrect part. Laudable, yet still there was NO phone call to clarify the required part. Additionally, David was curious as to whether I HAD ACQUIRED the part. So, a busted trip. I called the owner and was assured he would call back. I did not think arriving without a part was professional and then to have the technician state there was a $89 service call. What he did was take a picture of the model number placard that I had previously sent.

Took 3 weeks to fix a generic dishwasher, told us incorrect updates, and last but not least the…read morerepair tech Braden was very disrespectful to my wife. Definitely don't recommend.

I do not know how this company had the reviews that it does. We called to schedule an appointment…read moretwo weeks before Thanksgiving. We had a date scheduled and then something came up they needed to reschedule. Ok no problem we rescheduled. Then I get a call from the dispatch lady named Merna and Stacy that we need to change again... ok at this point I was annoyed but... things happen. The night before service get a text confirming for another day. Called they said oh yeah we have a different day. At this point I'm annoyed they assured they could move it. She said the tech will message you when they are on the way.... Nope he said that was there job. Super nice guy he also said they were running into issues. I was asked to pay half now and the other half once the job was completed... they needed to order the part.... Ok no problem.... Similar situation to get the tech back out there. They don't accept cards only check.... Ok wrote the second check now it's January and February and they are stating that the lost the check or it may have cashed might not have but they can't track it........ At this point they do not have there stuff together. Do not use the services seems very suspicious. Going to report to the BBB

great service. fast and very efficient. nice guys. We have rentals and they show up when they says…read morethey will be there. thanks

Do not use these people, complete scam. $100 service fee, $100 install fee, and failure to mention…read more$100 deliver fee, but were very quick to mention to there was also $100 deliver fee when asked for them to not install it and then say they couldn't deliver the washer, that was already there due to them not installing it. Once my mother in law told just the $100 service fee would be paid because she no longer wanted the washer from them they forced to pay with threats to call the police. Absolute terrible business practices.

I had a great experience with Fix-it Guys when my dryer went out. Bill was prompt, knowledgeable…read moreand courteous! He called me in advance to remind me of my appointment time and took the time to listen to my concerns regarding the dryer. Bill was able to resolve the problem on-site and did another courtesy call to make sure everything was working properly after he left. Overall, I have nothing but great things to say about the Fix-it Guys!

When something goes wrong, Fix-it-guys is the first company we call. They have fixed all my issues-…read morethe same day! What other company can do that? Two thumbs up!

We recently purchased a washing machine from Jarry's. Unfortunately, it started making a loud noise…read morewhile in the washing cycle. We called the store since it is still under warranty. We found out that the store policy is that if the appliance is not delivered and installed by them, we would need to bring the appliance to their store to be repaired. So, now we have a washing machine that we cannot use because they will NOT honor their warranty. We were told that the delivery fee would be over $200.00. That cost was about the cost of the appliance. When we purchased the appliance we were never told about the servicing policy. So, when is a warranty NOT a warranty? Only when dealing with this store.

Our landlords just purchased a refrigerator from here. It was delivered today and was full of live…read moreroaches.