When it comes to taxes, It would be an understatement to say that I am not the most organized…read morerecord keeper... Ricky Holbrook and team have handled my taxes for years, always in the most efficient and professional manner. I highly recommend Baystate Tax Service for all of your accounting and tax prep needs.

Called to ask about their tax services to see if they handle a particular tax issue and the lady…read morewas rude and hung up on me saying she doesn't answer questions. I called back because it was quite rude of her and she then said they aren't taking new customers so I returned the same level of customer service she gave me. I will make it my life's mission to tell folks to avoid this place just based on how rude someone is to a new potential customer!

I called the office on Monday for help sorting out my in-laws finances because I am trying to get…read morethem into a nursing home as soon as possible. I was told they would call me back. It's Thursday and no call back and after reading the first review I don't think I want to do business with him. Bye Bye

I joined my aging sister in law to Liberty Tax Service to get her taxes done last spring and was…read moreimpressed by the staff. I was also impressed when it came time to pay the bill! It was less than what I had paid Turbo Tax for my own taxes! and the complex issues were very similar for both my taxes and hers. Wow! And then I got a demand for payment from the State of Massachusetts. They assessed a penalty for not filing estimated taxes! WHAT? My wife and I are both retired. She draws a pension and I draw Social Security. Estimated tax filing? I don't think so. I took my Turbo Tax return as well as the demand letter to Todd Cromack at Liberty. He informed me that my wire's pension was not subject to state income tax and he refiled our taxes for the last three years. Bottom line is we are getting a return of roughly $3000. I have already made my appointment with Todd for 2025. if you are doing Turbo Tax, you're not saving any money.

Terrible experience. Todd made things impossible. He was insulting, argumentative, and…read morecondescending beyond belief. We ended up requesting our materials back so we could find someone else. Anyone else.

I recently engaged Melanson for a project and found the service to be extremely unprofessional…read more From the point the filing was sent to me for my review, the CPA mysteriously became unavailable to discuss the filing by phone. Sending my questions by email was like sending them down a black hole. I only got a response after weeks and repeated emails with my questions. These reluctant responses caused me much frustration and wasted much of my time trying to understand the numbers in the filing. I frankly still have several open questions that I did not pursue because communication with the CPA is like having your teeth pulled. Upon my questioning, a supporting spreadsheet was finally restated. I find this corrected spreadsheet cryptic and elusive, specifically with an added item labeled "unidentified". No further explanation was provided. I highly recommend Melanson ... for your next vacation in space. You'll not be disappointed with the black holes that consume your communications and unidentified objects that litter the documents. For a tax filing, I prefer someone more transparent, accessible and responsive.

There was a great tax preparer here who understood my complex needs, he evenmet me a few times…read morewithout charging about other matters that I wanted guidance on. For a few years the new manager would constantly try to assign me or my wife to other preparers, my wife falling for it the last two years. On top of this they send "please confirm" text, emails and calls for weeks outside the date, some happening daily. It was harassing. I stopped responding to them and I ended up getting a call from the manager and I told her that I had confirmed a few times but they kept coming and I finally contacted my tax preparer directly who said yes its all set, no worries, (fearing I was going to be scheduled with someone else). The manager said ok, yeah sorry, you are all set with your guy on Sunday. So I showed up, only to be told I was working with Chris, who doesn't know me or my situation, and my guy had left. No one thought that it was important to contact me after the guy who had been doing my taxes for 10 years was no longer working. This place sucks, expensive if you have complicated taxes. I never liked going there, only liked my guy.

Hugo has helped my husband and I file our taxes for a few years now, and he is just wonderful…read more Really knowledgeable and lovely- he does everything quickly and always explains anything we have questions about. We keep coming here just for Hugo- never leave!