In mid-July 2024, we met with Chris Hollon (owner) regarding a deck and patio replacement, two…read moreoutdoor fireplaces, and a roof over part of the deck. He quoted a price lower than competitors and claimed the job could be done by Halloween. I work in construction and know this was unrealistic since we hadn't signed a contract or picked out materials yet. On August 7, we signed the contract and paid a 1/3 deposit, with 4 equal payments to follow. Shortly after, we met on-site again. Chris dismissed the Halloween timeline (his own estimate) but said crews would be available and it could be done by Thanksgiving. By September, we selected stone, composite, and rail types and sent them to Chris. Work didn't begin until early October, after repeated, unanswered calls to Chris and Todd Payne (general manager). The patio was poured around October 21. In November, no work occurred. Chris and Todd blamed a truss plant fire and LVL beam shortages. Todd repeatedly asked me about the composite color--despite it already being sent. Framing started the first week of December. On day one, Todd called to ask if I was home to give the framer engineered drawings--not something I should need to handle. During framing, Chris contacted me more than ever--not about progress, but to upsell a new roof with a "family discount." I declined. Right before the holidays, Chris asked for the second payment early and promised major progress while we were out of town. We declined since less than half the phase was complete. While away, he walked back his claim. When we returned, the only new work was the shingled deck roof. A dump trailer had been left in our driveway the entire time. When I asked for it to be removed, Todd said it had a flat tire and asked me to inflate it, which I did just to get rid of it. January and February saw minimal progress. Fireplaces and rough electrical were completed late January. Weather caused some delays, but 4 months in and we still had no decking or rails. Decking started March 18--3 months after Chris said it would be done. The sub did quality work but showed up late and left early. Work picked up in March and April, and I began making partial payments as progress resumed. My wife started texting Chris frequently to get things moving. Eventually, he snapped, replying to her: "this is harassment" and "I don't need your attitude." He never apologized. Later, when Chris came on-site, I confronted him. He admitted he underbid the project and begged us not to share what we paid. He insisted he never said we could paint the patio ceiling (even though he had) and argued over it until I asked him to stop. I gave him color swatches for trim and ceiling stain--he lost them and asked again. We resent them, and weeks later Todd asked for the colors again. By late April, painting, stonework, gutters, trim, and patio ceiling were complete. Rust stains on the patio--caused by tools left out all winter--were removed. Chris requested another payment; I declined until full completion. The project was finally completed May 8, 2025, and we paid in full on May 9--8 months after work started. I do not recommend this contractor. Unprofessional, rude, and unreliable. Chris behaves more like a buddy than a contractor--talking about microdosing mushrooms and politics instead of job progress. After hiring him, I read online reviews. I was surprised by the positives but also shocked by how negatively the company responded to criticism--calling one customer "delusional" and dismissing others with "you can't make everyone happy." Everything here is factual and can be supported with the contract, photos, and saved texts

In February 2024, We paid Chris Hollan Construction $61,250 (was suppose to be $58,000) for 2…read morecovered porches and a concrete pad for us to build a shed on. As of today we are owed a refund of $3,250 (which has been promised to be delivered 3 different times now with no shows). We tried to close the permit to find that the front porch needed to be approved thru Zoning and was not. It failed inspection due to no gutter on addition, oversized from original plans, stairs are not even, which has resulted in my husband falling down them. The original gutter on my home was cut and seemed so any future damage from this will not be covered by insurance or warranty. The roof was to be rubber due to the pitch but it's shingled (and doesn't match the original roofs shingle) and there is nothing between the shingles and the plywood which voids any warranty there also. They created a trip hazard going up to the porch with the concrete pad they placed for new porch. And the front porch roof is crooked! They severed my electrical wire that ran out to a post in my front yard, in which they taped it back together and then concreted over it and told us the light doesn't work for reasons not controlled by them. The back porch was enlarged after plans where drawn up. The new design doesn't have plans approved by an Engineer. No electrical permits were pulled. The stairs are again uneven. There are concerns how the roof is attached to my home. The back patio roof should have a rubber roof also but it's shingled with no barrier between shingles and plywood like the front porch. They applied a thin piece of flashing to divert water in which the inspector for Boone County laughed when he seen! I opted for engineered wood for the longevity and the colors do not match. When they ran the electric to my inside switch they left large holes in wall and just put the switch cover back up like we would notice. The 8x10 concrete pad they installed for us, was probably 8x10 with the forms but we had to add bricks to the back of the pad because it wasn't correct once they removed the wood forms. Anytime we contact Chris Hollan Construction we get empty promises but no action. AVOID them at all costs!!! We have started to seek a new contractor to see how much additional we will have to now pay to get these porches to code. I would understand this more if we had a bunch of friends build this on weekend for beer money! But $58,000 there is no excuse for such crap work and no response from owner. The manager just feeds you a line to make it seem like something will be done. But nothing happens. The over payment was discovered in October when they tried to get a final payment. Very very poor communication. I will gladly show anyone the list of problems from Boone County over this extremely expensive seedy half @$$ job that was done

Does not respond to inquiries, despite photos and a clear explanation. If you're not interested or…read morecan't do the work, just say so. I get tired of trying to get any of these small business owned NKY companies to respond or follow through on things.

From the owner: Please delete this accountread more

Matt and the Thomas Deck team completed our deck project in May 2013. We couldn't be happier with…read morethe end result. My wife and I are not always that particular, but when it came to the deck on our new house we had many requirements that we know offered Matt a challenge. We love to be outside and plan (and do) spend a lot of time on our deck. Key requirements included: 1) Limited to no obstruction of view out our back windows. 2) Natural look and flow with wooded backyard. 3) Functionality (dining, grilling, entertaining). Matt was very attentive and responsive to our needs. He set expectations and from design through implementation of our deck Matt and his team put on quite a display of pride, craftsmanship, and professionalism providing our family an outdoor living space we know we will enjoy for many years to come. We had a couple of interviews with Matt where we were able to review our requirements and thoughts and Matt did a fantastic job in conceptualizing what we were looking for. He took measurements of the area behind our house and provided a handful of layouts using computer aided design software. We found a layout that was real close to what we thought would be best and worked with Matt on some refinements. Matt helped us determine that Tigerwood would be the best material to provide the quality, value and look we were going for. Matt came up with an awesome tier design that provided room for easy flow out of the house with a couple deck length steps down to a lower area. This layout provided for both functionality and a solution to limit obstruction to our view out of our house. We also decided to go with a black aluminum rail which also blends well with the woods as a back drop. Thomas Decks has many options for material, solutions, and ultimately a one of a kind outdoor living space. Matt set the tone for the project as a very dedicated craftsman who delivers a quality product with great attention to detail. There were just some things that this team does that display's quality. While the deck frame is your traditional pine, they used larger posts and joists. They added a little extra flare to the actual deck floor by framing it in and adding a couple rows of boards that run down the middle of the deck perpendicular to the floor boards. He poured a nice concrete pad where the steps come down which match the shape of the angled staircase. Considering the grade of our back yard he put in a couple small retaining walls and worked with us on putting in a few stepping stones. Thomas Decks does it all! Thomas Decks is who you will want to work with if you are pursuing a deck or outdoor space project. They delivered us a great design with personal touches, a fantastic looking and quality deck, and met all expectations and then some. You'll find Thomas Decks easy to work with and eager to deliver and meet your expectations. Great work Matt and team!!! Thank you.

Loved my deck after it was completed...can't say thank you enough for the Thomas Decks team...very…read moreprofessional, arrived on time every day, cleaned up every evening, and get so many compliments on their work!

I was referred to HLM and am very pleased with the quality of the work they did. We had a perfectly…read morenice and recently updated bathroom but needed a walk in shower conversion. We knew we wanted a tile finish with a custom bench and grab bars. The finished product is outstanding. My mother cannot wait til the grout is try and she can take the first shower! Jason and Michael took everything down to the studs, reinforced the walls with real studs, fixed the wall that was absolutely NOT square (from the original builder 30 years ago) and replaced the original drywall with concrete board. The tile and grout lines are crisp and level looking. We shared we wanted white subway tile with a bench, a soap niche, and grab bars. Jason recommended the blue glass tile for the niche and the top of the bench and we are glad he did. They are gorgeous. Thank you, HLM, Jason, and Michael.

prompt, professional, friendly, service above and beyond expectation. Jason and his crew are very…read moreefficient and polite, taking care of our personal belongings and property with respect. These gentleman made sure that everything was to our satisfaction before leaving. I would recommend HLM to anyone needing work done on their home. 10/10

Never followed thru on promises made in the contract. Always had excuses and blamed others like…read more"couldn't find anyone to do the work", "weather" and "permits are taking forever". Don't pay this company a penny, even when Quincy puts on his charming sales hat.

We hired Crown Pointe in May to complete several remodeling projects around our home. Please note…read morewhen checking reviews, they have multiple offices out of Cincinnati, Fort Thomas, and Bellbrook. The project was anticipated to be completed in August. They completed the gutters/soffets and then never returned to complete our deck or door remodel. We tried to reach Quincy and also the main line consistently for months without consistent response or resolution - often with a message that he was out of town and would get back to us and then not getting a response back. We paid them nearly $30,000 in the initial 2 of 3 deposits for the remodel and unfortunately have only received a 1/3 of the work done. The owner no longer responds to our communications to resolve.

Chris was super communicative and went above and beyond to repair the steps on my back porch!read more

Excellent company for all deck work. Professional, dependable, customer oriented and best of all…read morereasonable. I highly recommend The Custom Deck Guys for new deck construction or deck repair. Your deck visions will become reality. I highly recommend.

Wow! I love the deck you guys made for me! My idea was to have a safe way to get to the yard from…read morethe kitchen and you not only made it safe but also gave me a small deck. From beginning to end you conducted yourselves professionally and creatively, you listened to what I wanted, my budget and created something I hadn't even thought possible. Thanks for the wonderful addition to my outdoor space!