I bought a Honda Civic Sport from them. The salesman was awesome and I love my new car!read more

Found a few Vehicles that i Liked, sent request on Availability, contacted the next morning. 2…read moreDays later at the Lot, was shown the 2 both Dodge Caravans, as well as one I had saw that was not on the lot at that time. Lance Wireman was the gentleman I was working with from the start through buying the other vehicle i had looked at. The KIA Sedona, sharp van, the bells and whistles to suit me, never pressured, shown the facts, and decided it was the van for me. Need a Vehicle i Highly Recommend Gates Hyundai and Lance Wireman, Patient and Knows the Vehicles. Superb Service

I tried to rent a golf cart for a 4 day event at the Kentucky horse park. I had to call them…read moremultiple times to get an invoice even emailed, their claim was their email was not sending it to their inbox and was sending everything to their spam account. The invoice was sent and paid 11 days before the rental with a receipt. They TOOK THE MONEY and made an agreement on paper. I showed up on the day of the rental and the gate was closed and no one was answering the phone. Every time you tried and call you get a pre recorded message about delays due to short staffing and then it sends you to voicemail. I emailed Bobbie about being at their gate. She did get back to me within 10 mins stating, I didn't have a rental. She claimed they called and emailed and didn't hear back from me and moved on. Triple crown took my money 11 days prior, never sent a refund or even try to contact me. I sent Bobbie the receipt that she had sent me in an email along with three other follow up emails about trying to get this resolved just to get no response. No phone call, nothing from them. I would never recommend anybody to this company due to the blatant terrible customer service.

I am a truck driver and military veteran, and sadly find myself having to post many more negative…read morereviews than positive ones, so when I do have positive experiences, I make a point of telling the world as well. I delivered a load to this business and despite the poor location and no shipping facilities to speak of, everyone there was incredibly polite and accommodating. This makes up for everything the physical facility lacks and I'm guessing that if they treated a trucker this well, they must really take great care of their customers.

This place got us out of a major jam when my car broke down on vacation and my 3 kids and myself…read morecouldn't get home. Do yourself a favor and go see Megan for your next new or used car purchase. She was AWESOME!!!

Took vehicle in for oil change today. Guy came out to discuss other issues showing me multi point…read moreinspection sheet. Suggested I replace air filters (engine and in cabin). I asked if they looked at those filters today? He responded yes. I told him that was odd since I replaced them myself yesterday!! We went to car together to view engine filter and he said yeah, it looks ok to me. WTH??? So, you just wanted me to give you $80-$90 for the heck of it?!?! Wonder how often this happens?? Not happy Richmond NISSAN! Sad way to do a long time customer. Or, anyone for that matter.

A-1 service at reasonable prices. Devon gets the job done the first time and he stands behind his…read morework.

Great service!! Very professional and willing to help! Highly recommend!! And he drives to you to…read moredo the repairs

These folks fulfilled a life long dream for me, from walking through the front door I knew that…read morethis is where I was going to buy my boat. The first person I met in the dealership was Chris, then Anthony and Jacquie. The customer service was top notch. People buy from people they like and I genuinely like these folks. I saved 3,000 dollars on this deal. From the deal being agreed upon, the financing, and then the follow up calls to see how things were going and if we had any questions. It was incredible. You become part of a family when doing business and I highly recommend this dealership. Thank you all for the customer service.

Do NOT get service done here. They will overcharge and put in wrong amount of fluids and incorrect…read morefluids and make a huge mess. you'll regret it and then they will ignore everything and make you feel like you are the bad guy. awful customer service.

They sold My Wife and I a 2022 Nissan Rogue for 28,000 after everything. That is about 12,000…read moreupside down from out the gate! Was told by Bill after a year they would refinance for a cheaper interest rate if we made the payments on time. Well folks a year is up and now they are telling us that our credit score must be over a certain amount before they can refinance. When I thought about trad the vehicle I was told after a year of never late payments that we are so far upside down in the vehicle I would at least have to pay 10,000 up front if not more. I get a little money made but these people are absolutely ridiculous. now I'm stuck with a ridiculous high paymen for the next five years! they frigging lied like hell! Don't Make The Same Mistake I Did!!!!

I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the…read moreentire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution.

Traveling back to SC with my travel trailer. Stopped at Loves to fuel and food up. Checked trailer…read moreand noticed a tire balloon ing up. Loves doesn't carry small tires, Bob at Arby's suggested truck and Trailer shop around the corner. They installed 4 tires right away so we could travel home. Excellent service and very fair prices. Highly recommend! Tell Anthony I said Hi!

Great service department. Very friendly staff. I have had multiple vehicles serviced and they…read morealways do an amazing job.

Great service and scheduling. Very informative and suggested things that needed to be done. Want…read morepics of various parts etc. great communicators and clean environment. Appears to treat their staff with respect and appreciation.

I have gotten oil changes etc here and they are great!…read more I brought my car in as the TPMS was indicating my tire pressure on one tire was extremely low. Upon inspection there was a nail in the tire. I brought itmin and they took out the nailed there was no leak. They didn't charge me for the service-I was amazed! Very honest peeps.