After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

BEWARE- This dealership is VERY dishonest. 2 years later, I'm dealing with a 400.00 plus bill from…read morethe KY Revenue for car purchased from them. I was told by the dealership one price "Out the door" but now Due to miscalculations of car usage tax by the dealership, I now have to pay what was NOT correctly paid with penalty and fees that I was totally unaware of. Apparently, they only paid a partial tax on the car to get us out the door THEN to add more insult to injury they send a letter saying that they aren't responsible for the miscalculation of tax! As person that has purchased multiple cars in Kentucky I have NEVER had to deal with this with any other dealership! Not mention the issues that I've had with the car since we purchased- water pump, starter, O2 sensor, oil leaks... NEVER AGAIN IM Very upset and WILL not purchase another vehicle from this place. I advise you not to purchase either.

Brandon helped me get into the car I had been looking at for a while. A pleasant experience overall.read more

they sold a car which broke in less than 1000 miles. IT had less than 2k miles to start with and…read morethey told its a great car

Great Cust service. Went in with bent rim, left with a y Toyota hybrid van and love it! Go see…read moreDevin.

I brought my car in with a bad transmission and was informed that there would be a diagnosis fee of…read more$250. I believe they have that as a gatekeeper because they overcharge so much that nobody should have them repair a car. They wanted to charge me $9000 for replacing my transmission when Kelly Blue Book for dealerships was under $6000. When asked to verify parts vs labor costs they never responded. Do not use their service department.

Came in during their big "sale" was looking at a pre-own SUV. While we were waiting my husband…read morestarted looking up information on it including Kelly Bluebook and they had this thing priced almost $15k over the "what you should pay at a dealer" on KBB. Also noticed right before the "sale" all the prices for the pre-owned vehicles were taken off the wed page. When we pointed this overpriced tag out they completely dropped talking with us about that vehicle. Instead started pointing us to the one and only model that we said from the get-go we did not want. We kept trying to go back to the one we wanted that was overpriced hoping to negotiate on the price but they had moved it off the lot at this point. Very unprofessional will NOT be returning. I know they need to pay for that fancy new build but this is definitely not the way to do it.

So I have been looking for a vehicle for a few weeks. My mom found exactly what I was looking for…read moreat Gates Honda in richmond and sent me a photo. So we went down to test drive it this past Saturday. I loved it immediately. Patrick was the one who was telling me about the vehicle and took us on the test drive. He was very energetic and informative. So since my husband was at work in Lexington I couldn't show him the vehicle so they said no prob! Here take it to him and let him see it and drive it and see what he thinks! So we took it and let him see it but he wasn't able to drive it much. But he said Tuesday we will come back and also have it inspected just to cover all our bases. So Tuesday comes and we were unable to get it inspected and Kim and Patrick were both great and patient with us. I felt so bad breaking an appointment after they had put it on hold for us on the lot. So Wednesday they took it to Toyota for us who my moms friend was going to look at it for us up there. We have been super picky and annoying through this whole thing I know we have but we had to just make sure. They also gave us the previous owners info so we could ask questions about some things. They were nothing but extremely helpful and accommodating to us. And today we finally came in and Kim took care of us. Even let us speak to service and got us the notes from the inspection Honda did themselves and the notes from the mechanic and the service they recommended which they had taken care of already. So we feel extremely confident in the quality of vehicle we bought. I am 9 months pregnant and forgot to bring snacks and I had a huge sugar crash and Kim was kind enough to get me some snacks and sweets to bring it back up. I would recommend gates Honda for anyone looking for a used vehicle. They won't sell you crap. They definitely take pride in making sure you leave in a great vehicle. Thanks guys so much for putting up with all of our questions and making this such a great experience.

I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the…read moreentire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution.

I bought a Honda Civic Sport from them. The salesman was awesome and I love my new car!read more

Found a few Vehicles that i Liked, sent request on Availability, contacted the next morning. 2…read moreDays later at the Lot, was shown the 2 both Dodge Caravans, as well as one I had saw that was not on the lot at that time. Lance Wireman was the gentleman I was working with from the start through buying the other vehicle i had looked at. The KIA Sedona, sharp van, the bells and whistles to suit me, never pressured, shown the facts, and decided it was the van for me. Need a Vehicle i Highly Recommend Gates Hyundai and Lance Wireman, Patient and Knows the Vehicles. Superb Service

If I could give zero stars, I would. This has been the worst dealership experience I've ever had. I…read morepurchased a Jeep from them on 8/13/2025, paid in full, and as of 10/28/2025, I still do not have the title. They sold me a vehicle and accepted full payment before they even had the title in their possession. Throughout this entire process, they have been extremely difficult to work with. Do yourself a favor and purchase from another dealership.

I scheduled my Hi-top pro master camper van for service at Mann today and it was an amazing…read moreexperience. Scheduling was easy and precise. I arrived early and they took me right away. The price was fair and better than other local dealerships. I interacted with several representatives in the service department, who all communicated extremely well, kept me updated, were professional, articulate and generally cared for the welfare of its customers. I was pleasantly impressed and enjoyed hanging out there today. I look forward to my next service appointment and my compliments to the superlative staff at Mann. I'm taking all of my business here. Thanks guys!

I took my 4Runner in for service and these folks were eager to please and professional throughout…read morethe process. They worked with the owners of the extended warranty I purchased and consistently notified me of what was going on with my vehicle's repair. After realizing they would need to keep my vehicle longer than anticipated (due to the warranty company, not Toyota by the way) they put me in a rental vehicle with no charge to me. This place has re-established my trust in dealerships. I once thought that it was never a good idea to use dealership service departments by feel differently now. Great service from dedicated people eager to help you in as timely a manner as possible.

Drove 173 miles with a mechanic (who I paid $150) to look at what was suppose to a car in great…read moreshape. When we got there the thing had dent and dings all over it the inside was filthy and the car had been wrecked and poorly repaired. they tried to tell me that they did not know it had been wrecked because the carfax did not show it as being wrecked. Any one opening the hood should be able to tell by a the over spray that this car had had front end damage. Do no waste your time with these people. they wasted 8 hours of my time and $150.00 of my money and then wanted me to look at other cars they had. RIGHT!!