BUYERS BEWARE OF KENTWOOD FORD Do yourself a favor and read this before you waste your time with Kentwood Ford!!! I purchased a 2015 Ford Focus from Kentwood ford in August 2015. It seemed like a fine little car, until I went to bring it in to trade up for my 2016 F150. Turns out it had a transmission issue! I wish I would have turned around and walked out right then & there, and if I would have known what I had in store, I would have. I bought my truck Mid-August 2016, I have wanted a truck of my own as long as I can remember, I almost cried the day I brought it home I was just SO happy to finally have it. It was a pretty blue flame color, and was just perfect for me. 2016 F150 Supercab 3.5 V6. Unfortunately, my experience with Kentwood Ford has completely ruined the whole new-vehicle experience. I find myself looking at the truck in the driveway and instead of being proud and happy about it, I am just upset and frustrated. I'll start with the minor issues, we found a razorblade in the backseat (thank god we didn't have kids to find it first), and the headrest was completely torn underneath the middle front seat. Which they did replace however was still a pain in the ass having to go back there again twice just for that literally like two days after driving it off the lot. The major issues started about a month after I purchased the truck. Came home on a freezing cold night after night shift to my truck completely dead. And if you didn't already know, the 2016 F150s have a common issue of the doors freezing shut and this just so happened to be a really cold night so here I am at 5am not even able to get the door open to get out of the cold because its frozen. So I have to call my boyfriend who was on his way to work, too come help me. He brought booster cables and attempted to boost my truck, it didn't work. He tried boosting it for 20 mins, which was enough to get it to start, but in less then a minute it died again. So here we are, boosting this damn brand new truck for over an hour to get it charged enough to make the 5-minute drive home. Next day, we boost the truck for over an hour again to attempt to make the drive to Kentwood Ford...I wish we didn't even bother trying. Truck broke down in the middle of 97 street in Edmonton, which is a really busy street. This is where we gave up and called a tow truck. Waited over an hour for the tow truck to come to get it towed 200 more feet up the road to Kentwood. Tried talking to multiple managers that day, we tried calling before we brought the truck and no one had time to talk to us, no one cared. We also tried when we dropped it off and "they were all in a meeting". No one gave two shits about my brand new month old truck having issues like this. My salesman Bobby didn't even bother replying to my text message. Kentwood did set us up with a rental through enterprise, I had it for over two weeks until my truck was finally fixed. It turned out the 30-amp master fuse had blown. When they replaced it, the 4x4 and the radio fuses also blew. They replaced them, tried the coder, and when it had no readings they called it a day. Oh and did I forget to mention they tried to make me PAY for the new fuse?! They never even bothered to figure out WHY this happened or HOW it happened..... Another month passes by, and everything seems to be going fine, until the snow gets really bad on the roads and I try to put the truck in 4x4 to get to work. Which is when I realized, the 4x4 doesn't work... 4H & 4L both not working. I was infuriated by this point. So again, I am stuck driving into Kentwood Ford after work to drop off this damn truck, and then go over to Enterprise and get another loaner vehicle. This time, I went in and I was just so frustrated I was in tears before I even got in to drop my keys off. The managers seemed to really care at that point, but of course it was all just a front. Because the next day they called me and said they replaced the 4x4 fuse which had blown (again), and said the truck was ready to get picked up. When I ask them why this is happening, they STILL had no explanation, and were not willing to look into it any further. Ford Canada says I have to wait and see if It happens again before they can do anything about it.... So Now I am stuck with this piece of crap truck that I am scared to put any money into (tires, level, etc)and am just waiting until something else goes wrong... and did I mention it has 3300 km on it.. I encourage you NOT to visit Kentwood Ford to purchase a vehicle, or obtain service, unless of course you prefer to be treated like a piece of crap. I will never be going back there. read more

Jan 8th: I received a call from Jas Dhaliwal at around 12:30 pm inquiring about how I was enjoying my 2013 F150 that I had purchased from Kentwood for a couple years previously (Which was a great purchase and buying experience). He was making sure everything was kosher and that I was still happy with my purchase. I told I am, and that everything is fine with my vehicle. He mentioned that ford had a "Year-End" Cash incentive among Ford 0% financing opportunities. This appealed to me as I was paying a 7.9% interest rate due to some poor credit I carried at the time of my previous purchase. He reassured me he would definitely be able to beat that interest rate if not get get me 0% ford credit. So, after talking for a few minutes I went down to Kentwood ford and had Jas waiting for me with a bunch of paperwork already in the process. He had asked me what I wanted over the phone and sitting waiting for me was the exact vehicle I requested plus some options I didn't even know existed (the new Ford vehicles are quite well equipped, even the base/ standard models!). Upon the completion of the test drive, we sat down to discuss numbers. Alas, to my liking we agreed on a fair price for my trade and due to some ford incentives I was able to get a great price for my 2016 F150 FX4 package. The finance part took a bit more of an effort, and when I say effort, I mean there was little to no effort for me, but the Finance Business Manager worked his magic and got me several approvals quite quickly. He wasn't happy with a few of the results so he went to bat for me with Ford Credit. I, by no means have flawless credit, but a fair credit score with payments being made every month. So, after working financial magic, Gavin Lawrence was pleased to sit me down, shake my hand and give me the big news of an excellent 3% interest rate. After paying 7.9% for a years this was great news. During the finalization of the purchase, Jas was running about ensuring everything was completed. A very hard working and conscientious person. Every time he saw me in the lobby, he would say "is there anything I can get for you, help you with or anything you need?" Gavin was one of the most charismatic and easy going people I've ever met, especially when it comes to the more uncomfortable parts of buying a new vehicle "FINANCE". Talking with him was easy and felt like talking to a friend. He gave me several options for my purchase, never pointing me in any direction or another, just allowing me to look at all the numbers and deciding for myself. This approach allows the customer to be in control and like they aren't being pushed through to get the next person in line. Steve Whittaker (New Car Manager) was also very much involved in the purchasing of my vehicle. He took me into his office, literally showed me how the Ford Incentives and Cash Back Offer was being applied to the new vehicle purchase, not a luxury I have had at previous dealerships. It's nice to feel as though you are involved and can literally see the difference Ford incentives make on the MSRP of your vehicle, instead of a couple scribbles on a piece of paper. They are a Fixed Commission Sales dealership which is awesome too, it allows the sales reps to literally be on your side when confronting the pricing. Excellent service at Kentwood Ford, if you're in the market for a new vehicle or just looking to gain some insightful and potential future purchase info... Go down to 13344 - 97th St in Edmonton and talk to any of the fine individuals that work there. I hope this message is helpful with any hesitant individuals or to people just looking to gain information on a Legitimate positive buying experience Dealership. Thank you Jas Dhaliwal for being an outstanding individual, busting your butt for me. Thank you to Gavin Lawrence for adding a level of comfort to the Finance portion of the purchase that made it much less stressful. And thank you to Steve Whittaker for taking the time to go step my step through the price and incentives of my purchase, ensuring I knew exactly what I was buying and how I the incentives affected my purchase. A+ Kentwood Ford! I got my dream Truck at the best Interest rate I would have ever though I would Qualify for! Do yourself and your wallet a Favor, you will drive away very happy! Tyler Hynes read more

I have been dealing with Kentwood Ford for years and I am sad to say that since Ashley the old GM has left, my experiences have took a turn for the worst. I don't know Ashley personally, however in the past when I had any issues (and I did) I could speak to Ashley and know that at the end of the day, he heard me and personally dealt and took care of the issues! To be honest, I got to the point where I would bring Tim-bits and drop them off on Ashley's desk when I had a service appointment or ..... In my last few visits for service and today with a couple of recalls, I have found I can walk in with a smile and have it crushed within the first 5 minutes. The customer service is somewhat to be desired, now I understand warranty and recalls they don't make money on, I just don't understand how that constitutes being my problem and why my experience should be any less than walking in to buy a new vehicle, after all is it not the entire experience that brings that same customer back to keep buying new vehicles? Or even referring them to friends and family? The last two times prior to today, I had an issue with my back window on my Escape, the rubber seal was faulty and let in water. The first time they replaced it was not a bad experience, but when I took it back and told them the second one leaked more than the first one, the guy told me it was my fault, that I was not opening my window and cleaning the rubber seal? Oil changes - I get the slap for being over the mileage or month frame, yet when I purchased the vehicle I received a small discount because it was used by one of the salesmen and had over 10k clicks on it, yet when I called and asked about when the first oil change was done....I found out there was never one done! Today I brought it in for 2 recalls, I mentioned to the service advisor that in the last 3 fills regardless of whether I fill full or put in $20, I am getting a bad gas smell inside that requires me to open all my windows for up to an hour. Unsure of what it could be, the service advisor tells me, oh your 5 yr power train warranty ran out on the 25th of July so it will be a charge to investigate it....are you serious right now? It was booked for the recalls on the 22nd with today July 28th being the first available date and you couldn't even put this potentially dangerous issue under warranty? With my last experience I was going to write a review, instead I just sucked it up and let it go, today however I have to draw the line, today I found that Kentwood Ford really is not committed to their customer, nor about their customers experience! Now please remember, my disheartening experiences are under warranty or recalls, I am NOT writing this because I had out of pocket expenses! I simply just have had enough! read more

worst dealership i have ever dealt with in my entire life. had my 2013 f150 with 57000 kms on it towed into the dealership 6 weeks ago due to a catastrophic drive line failure, 10 days later i was told because my truck was dirty and that ford had never seen a failure like this, it was not covered by warranty and i had to pay 7000.00 to get my truck back. so when i leave i get right on the highway and my hoof flys open!!!! again i am told "im sorry someone must have forgotten to close it" what if it had come off and killed me or someone else on the road!!!! then i take it back in to them because the motor started grinding and informed them that someone had keyed my truck all the way down the passenger side and that the flares that they installed werew not installed properly and have now rubbed lines all the way to the base metal. 2 weeks later i get a call saying my truck is ready. i figure great!! ya not!!! i go to pick it up and get handed another bill for 300.00 saying that they had to wash my motor!!!! like wtf.....then i go out to look at my truck and the scratch is still there and they have done nothing about the rub lines behind the flares. only be told by ashley roy that he refused to fix the key mark on my truck (even though it happened on their property) and he also refused to fix the rub lines behind my flares (now causing rust to pour out from behind the flares) because the mechanic that installed them 2 years ago is no longer there and that it is my problem. this is hands down the worst dealership i have ever dealt with, extreamly poor customer service, extreamly rude staff (standing around in front of customers talking about doing drugs and getting drunk) really professional!!!! not!!! for a dealership under the "go auto" umbrella to treat people like this is ridiculous and i will never return to any go auto dealer now or ever again, every single person i know will never go to a go auto dealer (and i work in this industry) and all this after my wife and i have purchased 5 vehicles from go auto over the years!!!! stay away from this dealership unless you like unending problems and bills for things a person should not be charged for!!!! read more

I'm a little upset to see this people who have had poor experiences. I have just bought my second vehicle from Kentwood, and its now the only dealer I recommend or visit, after a very poor experience with City Ford. I say this for 3 reasons. 1) Kentwood Ford has made no false promises to me. They tell it how it is, and bring the facts right to the table. They explain the financing, breakdown of the costs and how the transaction will commence. My first visit to City Ford resulted in a promise to get into a 2008 Ford Ranger. After taking the truck home after they had 'Financing problems' I was forced to return it 3 days later, after they would not finance me, Despite promising it a hundred different ways. 2)Friendly. In Truth. Upon my second visit. The dealership was busy, and it took a long time for my salesperson to correspond with me. He did appear stressed and said he was having a busy day, but he worked with me, gave me a can of coke (A simple, but friendly gesture) and when he got to me, he was focused and attentive to what I needed. 3) The Price. I did not get the trade in value I wanted for my previous vehicle, but a combination of the discount I got on a new vehicle (Almost ten thousand off), and a lower interest rate. it was cheap to get out of my high interest car loan, and into this new vehicle. All in all. The staff was great. I was in and out of the dealer by the end of the day. I returned the following day to receive a quick car wash, and a full tank of gas (150km later on the same tank, and the needle has barely moved) If you need a new car, a used car, or some parts. It would seem Kentwood has what you need. There building has been renovated, they have a massive selection of new and used cars, as well as rims, tires and any kind of customization you could ever need. I love Kentwood Ford. Give them a chance, and you will too. 2012 Ford Fusion SE. read more

My husband and I went to the new Kentwood Used Showroom on 97 St and 137 Ave recently looking for a vehicle that I had seen online. He was apprehensive because of a past experience with them that left him with a bad taste in his mouth, but I wanted to see this vehicle. We met Michael Halabi in the parking lot and he said he would be happy to show me the vehicle. As soon as I sat in it, I knew it was what I was looking for. We went for a test drive and looked over the whole vehicle together. We went inside and started the purchasing process. It was fantastic!! I told him what I was looking for in terms of financing and we got there together! He was very pleasant to deal with as was everyone I encountered there...Megan, Leanne, Ryan and those whose names I can't recall. After a week of driving it, I got a notification on the dash that the oil needed to be changed. I called Michael and he sent me to the service bay to meet Kelly. Kelly was able to help me get that situation looked after quickly as well as taking care of one more thing. At the time of sale, we were unable to locate the keyless entry code so Kelly was able to retrieve that information for me. I was in and out of there in 15 min. I am very happy with the way everything has gone. These folks are awesome. I like the fact that I was treated well, everyone was friendly and I had my issues resolved with no questions asked and in a timely manner. I would definitely recommend the used showroom to all my friends. read more

Kentwood Ford is not only the only place I buy vehicles from (have purchased 5 here), but it is the only place I bring vehicles for service. The staff is fantastic in ALL departments. This time when I brought my vehicle in for service was no different. Sean, the service manager, let me use his vehicle so that I had a vehicle for the day. They did the regular maintenance for it, as well as looked at the two concerns I had, and also found a nail in my tire. They told me the cost for the nail, and I said that I have a tire shop that I always go ton that does this free, so not to worry about it. The tire ended up getting fixed anyway, so my service advisor (I am very sorry but I cannot remember her name, although I do not think it matters because I have dealt with all of them, and always get the same service from all) said that there would be no cost to me for this as it was her fault it was fixed. I highly recommend giving Kentwood Ford a chance. They have always tried every way to make any experience I have had with them a good experience. Thanks everyone for another great experience and I will see you next maintenance. read more

My husband and I bought our Ford Edge from your dealership 2 years ago. At that time, we had a very good experience with Kentwood. This is what brought us back to your dealership this time. We purchased two vehicles from you, a 2011 Ford Escape and a 2010 F-150 Platinum truck. Gani Salman was our salesperson, and went well above the call of duty not only to find us the vehicles we wanted, he walked us through every step of the process. He was thoughtful to our needs, careful to pay attention to what was important to us, individually. And gave us his undivided attention, without interruption. He is currently helping us find two other vehicles, one for our sister and one for our dad. Lee Ewasiuk made the Finance process simple to understand and a speedy thorough process.We both come from the customer service industry, and in today's world is hard to find people who obviously take so much time and care to ensure that the customers needs are completely looked after. We would recommend Kentwood as the best Ford dealership in Edmonton!Thank you Gani, Lee and Kentwood Ford. We will be back! Rhonda and Manley read more

It started with the serpentine belt breaking. Had the car towed to Kentwood. It was close to the end of the day, but Kelly Poulin stayed late to check us in. The next day Kelly called and indicated that the AC Compressor would need to be replaced and there was an engine leak. Unfortunately there were no AC Compressors in stock anywhere in North America. Kelly made arrangements for a loaner car and while we were waiting for a part he also checked to see if the repair's were covered under warranty. Parts and labour were covered, we had a new 2016 Escape for a loaner while the repairs were done. Every step was a five star experience. From Kelly, the Technician, the loaner car department. We were keep up with the status almost every day. It took three weeks to get the part and a couple days to get everything fixed (we also had a tune up and oil change). Lots of work, a lot of coordination, lots of updates. This was the perfect no hassle, no worry, experience. Thank you Kelly Poulin and all involved at Kentwood. read more

Bought a CERTIFIED Ford F150 with 59,000 km from Kentwood Ford. Their inspection report checked everything off as good but shortly after purchase, the battery died and needed replacing, then we started having problems with it slipping into neutral while in reverse, and took it for an independent inspection who found a transmission problem and that it needed a power steering flush, transmission flush and an induction flush. Kentwood refused to do the flushes as they were a "maintenance" issue even after we only put 1,000 km on truck within two months. They finally agreed to the power steering flush and had to take the transmission apart and fix it after they only performed an update on it. They tried everything they could to get out of taking responsibility while the vehicle had a 3 month warranty. This place is not an honest place to buy a vehicle and I would never buy from there again. Good luck to you if you do buy a used vehicle from there! read more

Scotty is the worst salesman. He ripped up off so much. They sold us a car without a block heater, and the forward and back sensors but told us it had it. When we got it home we found out it didn't have any of it. They finally said they were putting the block heater on and I dropped it off to them to put it on. After having it for 2 weeks they returned it to me without the block heater and the rear bumper all scratched up. They said because it is a hybrid it don't need a block heater. They power polished the back bumper but there r still lots if scratches. My car only had 2000 km and we wanted to trade it for a model with the things we asked for but they wouldn't do that they lied about the car and the options it had or didn't have and then they sold us a warranty that doesn't cover most things in the vehicle like the transmission or diagnosis fees. We don't recommend this dealership for anyone unless you just want to give your money away. read more

We originally rated 5 stars because the experience leading up to the purchase was worth those 5 stars. Afterwards. 0 stars. We felt that as soon as the dollars were exchanged they stopped caring. There were additional accessories to be installed and getting them was like pulling teeth. We had to follow up numerous times ourselves and constantly felt like we were getting the run-around. So much unnecessary hassle. Even when the purchased accessories did get installed, we were not overly enthused about the state of the vehicle when we got it back. They did try to make it up to us by delivering one final item to our house, and I can certainly appreciate that; but overall the after purchase experience has caused me to re-evaluate my overall rating. Guess they should have stopped sending us 'please review us' emails; because the fact that we kept receiving so many is the only reason I've followed up with my updated review. read more

My wife and I were looking for a new vehicle for her in December. We had been to a few dealerships and always felt like we were being pressured rather than helped. Going to Kentwood Ford, I expected no different but my wife really liked the Ford Edges, so we decided to stop in. We were helped by a guy named Bobby Alaeddine and he was great! Bobby was super patient with us and unlike many other sales people we had encountered, he spoke to my wife and I together instead of directing everything at me. We weren't easy customers as we had looked at many other SUVs and had a lot of questions. Bobby was knowledgeable and very patient with us. We decided to move forward with the Edge and when it came time to talk numbers we both felt that Bobby treated us very fairly. We walked out of Kentwood Ford with a vehicle we love and an experience that we both felt really good about. Thanks again Bobby and keep up the good work! read more

I feel the customer care Aly Osman provided for me was first-rate. I called the dealership, thinking about a car purchase around mid-year as I thought my credit wouldn't be rebuilt "til then (due to a minor credit issue). Aly immed proved himself to be friendly & helpful. He was able to recommend a suitable vehicle in terms of cost (a Fiesta) & my desired colour (blue). He was knowledgeable & productive & said my credit was approved; offered me a test drive (I immed loved the car!); recommended quality adds like power steering; helped arrange the financing (lease); drove me to the registry to get the vehicle reg & plates; and delivered the car to my house--all in about a single week! I had a vehicle in January--a half yr earlier than expected! And my sincere thanks go to Aly for his professionalism, friendliness, & exceptional customer care. Jesse L. read more

My lifted truck was assembled incorrectly by another ford, was done by an after market purchaser so I was ready for war as ford probably wouldn't cover it. Anyways lots of phone calls later and I got the original dealership to cover it. As for kentwood ford I have nothing but great things to say. The service advisor I was with (Rob) was amazing, called me daily to give me updates, went above and beyond what any ford employee has done so far and called my rust insurance for me made the claim drive my truck to the body shop got the estimate for me emailed me copies of all the info and was just the best thing you could ask for as it felt he was on your side which I've never experienced before from Ford. Anyways if you do end up with a problem ask for Rob I guarantee he'll do his best to help you out just don't be a dick. read more

My family has purchased 2 vehicles from Kentwood Ford, the whole process from start to finish was done without any pressure sales. We were asked what we were interested in and the sale team work within our requirements. The gave us many options, with no pressure attached to any one vehicle. They offered test drives, different terms of financing and reviewed all the maintenance programs offered. The service department treats us with the utmost respect, and when our vehicles are in for service work, they make every effort to have them back to us in a reasonable amount of time, the work is always done right the first time, without repeat trips for the same issues. I would like to thank Ashley Roy and his professional staff for the time and effort they give the Branch family. read more

Truck went in for detailing and job poorly done, still debris on carpets and windows very streaky. Door edges still dirty and wipe marks throughout dash and consoles. Poor poor job. Truck was to be buffed for scratch and scuff marks and terrible job done also, still visible marks that could easily be buffed off. Detailing and buffing just awful! Had a little mat replaced above glove compartment due to not laying flat and truck came back in same shape and was claimed on work order that it was fixed! This being the third time I had dropped it off to have mat fixed! Terrible terrible experience! Guess they figure that since these are Gold Card services which they say are free, but we pay for, that it's alright for this type of work to be done! In my books TOTALLY not accepted! read more

Derek Formosa spent a LOT of with me trying to get what I wanted for a very tight price point I was working with, and made it work offering quite a few surprises that had real value. In the end, somewhere between Derek and the factory, the factory order fell apart and it was too late to order and make my deep impact blue ford fusion hybrid with cloth memory seats, and the 2017 no longer came in that color or had memory cloth seats as an option. Derek did everything that he could to come up with solution I might like, I'm guessing making the manager's head vein throb many times over 3 months. If you want a salesman to go to bat for you and do everything in his power to get odd stuff you want, I haven't seen anyone work harder for it. read more

I just bought a used 2017 Ford Focus from Kentwood. Contrary to some other reviews, it was a pleasant experience. I recently moved to the Edmonton area and lacked established credit, but after working with the sales team that issue was addressed, and I was able to secure a very reasonable loan thru their lenders. I took possession of the car and couldn't be happier. The sales team before and after the sale were courteous and professional. I was able to review the car online (and Kentwood's price was at market price in CA and elsewhere) test drive and purchase the car within one week's time. They also touched some minor cosmetic issues at no cost after the sale. Thanks Kentwood. read more