Salesman will ghost you after you sign which is typical of them. Salesman will also lie about your credit report and state they don't have to pull credit again after I got an approval for another vehicle(changed my mind). Salesman will also lie about giving you 50$ personally. Salesman and dealership will ghost you about an issue that was to be fixed as part of the deal. I have given this place a lot of business and it's gone downhill. It's a shame as I was going to give 6 out of 5 for my experience prior to signing the papers. Now... 0 stars! read more

After two decades of buying new Ford vehicles with Kentwood Ford, we will never return again. Out last experience in March 2025 was far from pleasant. we were greeted by an employe, professionally dressed, who preceded to hop onto his knees in his chair like a toddler and said, "oh this is ha I like to sit", and continued the conversation of offering very little for our trade. He did not seem to know what he was doing. Furthermore, when we were signing papers in finance, music was blaring that it was hard to hear the finance person. the music was not only loud, it was vulgar with lots of racism and swearing rap. needless to say. This dealership has dropped levels on professionalism, costumer courtesy and class. We will not be returning to this dealership. we have purchased more than twenty vehicles from this dealership when it was under different management and dealt with an amazing sales guy Kosta. with the new management, they moved him. Poor choice as the newly hired fresh out of high school pretty boys did not know their stuff like the previous sales people. read more

I'm currently in the showroom , I see 7 people and not one has asked me if I'm looking for a vehicle. I'm actually looking at buying a truck and no one has asked me if I need help. Few guys are talking about football/ gambling , that's where I guess they make their money. Actually someone did talk to me, he ask if I would move so he could take pics of the truck I was looking at . Could have a easy sale. I'm doing this review since I've been in the showroom for 45 mins. Here's the truck I want, I will be going else where. Shocking service, complete bellends read more

Kentwood Ford - Car Dealers Near Me - Edmonton, Alberta

It has been years since I have dealt with Kentwood Ford and no matter, how many times I tell them to STOP calling me ........ they continue to harass me. Every 3 or 4 months I get phone calls asking if I'm happy with vehicle and now ........ they have started texting me! If you ever want to be harassed by a car dealership, call these guys! Cause they do NOT respect the word ...... NO !! read more

don't even think about coming to this dealership. worse experience I've had with my car. they told me stuff that didn't make any sense at all. my batteries we're basically brand new and they said changing it would solve almost all the problems and it did absolutely nothing, they made me pay so much for literally no reason. read more

I took my 2018 Ford F-150 Lariat in for it's regular servicing to Kentwood Ford on Friday June 28th as I have many times before. There was also a recall notice to get done. I had also asked them to check a few other minor things. When I took my truck in, it was in pristine condition, there were no nicks, rubs, scratches, or dents. During the time my truck was in their care and custody, my wheels (tires and Rims) were stolen and truck body was damaged. I asked how it gets handled and the response was 'We're looking into what we can do for you". I was told the police had been on scene and started a file. I went to the dealership to speak with the service team and spoke with 3 separate people including the operations manager. They immediately wanted me to go through my insurance as they claimed they had no responsibility for the damages or theft, I disputed this adamantly as my truck was on their lot and under their care and control. They advised me that they have ZERO INSURANCE TO COVER CUSTOMER UNITS. But also said they're a business so they will do service but if something happens, that's on the customer. It was also during this time that they informed me that the police had not been called and in fact no report had been made at all. They advised and tried to convince me that making a comprehensive claim wouldn't affect my insurance rating. I did talk to my insurance provider for advice though. I was advised to push a little harder to get the the service owed as they see these kind of things all the time. I went back in and advised I would not be going through insurance and that they should return the vehicle back to me in it's original condition. They agreed that they would take tires off of a new truck off of the lot, to do an inspection for any hidden damage. On inspection of my vehicle, very quickly, I found that there was more damage to the vehicle than was originally told to me. They fought me on what was pre-existing damage despite looking at their own pictures that they took when I checked the vehicle in showing no damage at all. A few days later, July 10th, I decided to call the police to find out more details of the event. I spoke with an officer who was able to confirm a report was made on JULY 9th at 2:08PM, This means, Kentwood did not call the police to report the incident for 6 days after. the theft. I don't know about you, but if my business was broken into, I would be calling the police pretty quickly. I got a call on July 10th and was advised that my truck was ready for pick-up. I was told that the body damage & flare had been repaired, new wheels were put on and as a courtesy, they had put locking nuts on the truck. Upon arrival I saw my vehicle parked outside the service bay. I pulled out my phone to make a recording of how it looked; There were now nicks, scratches and rubs EVERYWHERE. To their credit, there were new tires and rims on the truck and the flare had been replaced. The original body damage hadn't been touched and as mentioned there was new damage on both sides. Of course, the promised locking lugs were also not on the truck. I refused to sign the documents agreeing that the contract was fulfilled as clearly it was not. I DID NOT get my vehicle back in the same condition as I given it. All I wanted was my truck back in the same condition in which I gave it to them. I guess that's to much to ask of the Kentwood Ford service team. I have been dealing with Kentwood Ford for YEARS and GoAuto for even longer I have purchased 3 trucks with Kentwood and NEVER had a problem with the sales team. ALL of my service and parts orders have gone to Kentwood. Thousands upon thousands of dollars over the years. That all stops now. To anyone reading this. I STRONGLY urge you to steer clear of Kentwood Ford's service team. It is my opinion that they deal underhandedly, dishonestly and in bad faith. They will push responsibility to you, the customer, even when the fault is their own. read more

bought 2nd truck here, wont be another. Windshield loose, as in can put your fingers through the opening, tailgate falling down. Spent 30g on this truck, yet Larry the helpful sales guy, and the manager Shawn wont fix this even though the inspection says its fine. So im taking a new used truck a week in to another repair shop, crazy So what im saying is, the inspection form I found to be inaccurate, and I need more money to fix my new truck Terrible experience, there is many other places to buy from read more

Kentwood Ford - My passed winshield - Car Dealers Near Me - Edmonton, Alberta

Kentwood Ford is a dealership to stay away from. I traded my truck in for a vehicle that is more affordable in payments. The deal I got from Kentwood Ford was shady. I was sold warranty for the new vehicle only to find out three months down the road that the warranty was void on the day the deal was made; which cause so much negative equity in the car loan that the car can not be traded for almost a year. The vehicle is a 2019 and it does not suit my family, we can not use it for a family car when my boyfriend joins us for a family outing and it uses a lot of gas (which drains my tight family budget, and being a single mom that is not good). I had someone working with me on my behalf and when they were talking to staff at Kentwood about the shady deal they put me in, the staff member of Kentwood Ford laughed and thought it was a joke. So I highly recommend people to stay away from Kentwood Ford and go some else. The staff of Kentwood Ford thinks it's a joke when they put someone in a car loan with whole a lot of negative equity and don't want to help the person. I am a single mom who got taken and so now I am telling people to stay away from this dealership, Kentwood Ford. read more

Giving a one star rating is even too much. I am tired of Kentwood Ford calling me every few months and telling me that they can help reduce my payments with another vehicle. Every time I tell the staff what I want, they say they will see what they can do and then no one ever gets back to me following this. I don't care if they can't get me a better deal or not. STOP calling me to harass me. Further, I just want to say the service department at Kentwood Ford is no better. Just recently I had some work done. They did a horrible job and not to mention the mechanics left their grimy hand prints on the inside of my roof. I had asked this to be cleaned at the time I brought it in a second time to be serviced and this did not occur. My vehicle still has the fingerprints. There are other issues that I asked to be fixed and they were poorly done. read more

I have been getting my service done at Kentwood ever since I bought my car. It was convenient to where I use to live on the North side, but now that I am on the west I still find myself going here for my service. I really like how easy it is to book my service appointments. I just go online and put what I'd like and within 20 minutes I normally receive a call back to confirm. Dropping off my car is super simple as well. You just drive up and a service person who is available will help right away. Today I dropped off my car and my services were complete within 45 minutes. They also made sure to explain everything to me completely before doing any work to my vehicle. They ensure that I know if there's extras that will be helpful and if they are additional charges. I recommend any ford drivers to check out kentwood. They've been nothing but wonderful when I have gone in. read more

I will never step foot in this dealership again! And I will be telling all of my friends too!

Terrible communication. When confronted with mistake complete lack of accountability and passing of the buck. Assistant manager (Lori?) immediately combative and defensive. Confused and disorganized team that were very unhelpful and delayed problem solving in an effort to waste my time to the point of me giving up and leaving. Garbage. This is on top of me having to come a second time because they didn't have the part in time for the first appointment but didn't call to tell me until after dropping it off. Hours of work time scheduled off and pay wasted due to incompetence. Staff seem well meaning but overall a disorganized mess. read more

Took my vehicle in for a standard oil change, tire rotation and oil filter change. Received vehicle back with greasy marks all over, rims scuffed (not the lug nut, this was agreed upon) and was slapped with an extra $10 on my bill because the labor fee went up. When I inquired about why it went up I was given "prices go up, that's why". Also, it was very concerning that my dash cam was unplugged during the service. I found out when I noticed my power cable dangling from above. When I asked why this was done without contacting me I was told it was policy and for no other reason. Dubious answer at best. When it came time to pay it took about 20 minutes since my points were somehow on someone else's card. This was my 3rd and last service here. Don't go here for vehicle service or to buy a car. read more

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Shortly after Kentwood's damage control guy responded to my review below, I decided to take him up on his offer of contacting him in an effort to work things out. I guess I'm just a glutton for punishment. I don't know why I expected these people to be any more humane than they were before. I wrote Mr. Pilip (if that is his real name) a polite, thoughtful email about my experience at the dealership. That was almost a month ago. He has not responded. Not even so much as an out-of-office reply. Imagine that. I suspect that Kentwood are only responding to our negative reviews for show - to make it appear to the public that they give a rat's ass. There is something about Mr. Pilip's wording below that implies he never wanted to talk to me anyway: "I'll understand if you don't want to contact me regarding your experience..." It looks like he was trying to put it out there that he didn't want to hear from me. I picture him typing that line with his fingers crossed on one hand as he hoped I wouldn't respond. Notice in Kentwood's response to Gary C's review that the person who contacted him is named Ashley Roy. Casey Pilip responded to Amanda F's review as well as mine. Note how Ashley and Casey are using the same profile picture. Does anyone else think that that is weird? Maybe it's not the same photo and they just look a lot alike. Dear Kentwood Ford, You've made it clear to us that customer service is slightly higher on your priority list than getting shipwrecked. Don't bother responding to this review. I'd tell you to delete my email too but I'm sure you already have. read more

At 63,000 my Ford F-150 developed steering problems. Kentwood replaced the steering rack, lines, and pump. They refused to help me get it covered under warranty with Ford. Now at 75,000 the truck is sitting at a dealership in Red Deer. The mechanic here tells me the vehicle needs a steering rack. Based on information from an electronic tachograph I know that Kentwood had my vehicle in their shop for no more than 3.5 hours. They billed me for 8 hours for the original job. The fact the steering rack has failed a second time has me more upset with the Service Department at Kentwood. I called Kentwood and discovered Ashley Roy is no longer General Manager. His replacement is Kevin Allison. Kevin is fairly easy to talk with and was helpful. The steering rack will be replaced under the Ford Service Warranty. No money out of my pocket though I have the hassle of being without my vehicle for three days in a city that is two hours from where I live. This incident supports my theory that Kentwood Service did not do a proper job in the first place. Please read my previous reviews of Kentwood for the background to my story. Though my experience with Kevin was positive, I am not quite ready to increase my star rating or visit this dealership again. read more

We bought my husband's Ford truck from Kentwood over 4 years ago. We were treated very well and my husband is STILL driving his Ford and has been very happy with it. When we are ready for a new truck for him, we will definitely go back to Kentwood because we were pleased with the service and the vehicle we purchased. I know it is possible for an individual to have a bad experience at a particular business but I wanted to point that our experience with this company was very good. If Kentwood Ford were as bad as these other reviews indicate, I think they would be out of business by now. read more

I bought a new 2014 Ford Fusion SE from here at the end of December and have been having nothing but problems getting the initial service done on this vehicle. I was supposed to get an under coating and winter tires placed on the vehicle. I was scheduled for a Friday and was told to come back Saturday morning to pick up the car, they gave me a loaner vehicle for my trouble. I arrived Saturday morning to find myself forced to wait an hour while they picked my car up from where ever it was... when they finally gave me the keys I went outside to find the tires were not put on. They apologized and said I could have the loaner car again and that they will have the work done on Monday morning. Monday roles around and I decide to call them instead of picking it up, they let me know they JUST received the keys and it will be done for Tuesday but I can keep the loaner car. Tuesday comes and this time they contact me saying it's done. SO I went down to the dealership again only to find out the undercoat had still not been done. They tell me they will schedule a new day sometime a week later. Well they day they gave me over the phone comes and I am there at 7:45 AM to pick up my car. Hold the phone, turns out the date was the day before and they don't have a rental. There is a promise made to call me to book another time. It has been two weeks and still no call. I will be calling this week to determine my next course of action but clearly this place was a mistake in purchasing my vehicle. read more

I just took delivery of my new Ford Expedition 2021 platinum... Did the whole deal over Emails with Avery in the sales department.. I live in Vancouver BC and he shipped my new vehicle out and we loaded up my trade in on the transport trailer... all smooth no problems .. also worked with Anne in the financial department very professional with all the paperwork back and forth.. if you find a vehicle like I did on auto trader don't hesitate to deal with Kentwood Ford to have it shipped out to you .. could not be happier.. read more

My friend dragged me in to Kentwood to help her make sure she was getting a good deal on her new Escape. The sales guy we spoke with (Kran) was really friendly, super professional and didn't come off as your typical pushy car salesman. I was expecting to hear a sales pitch when he brought in his manager (Nabeel), but the manager seemed pretty knowledgeable about financing options and was able to answer quite a few questions for us. We shopped around at several dealerships when we were looking for a car and this one seemed to be the most straightforward, no bullsh*t place as far as salespeople go. Service was above average. Highly recommend! read more

Had an appionment to have a tire fixed, when I went in there I asked how much would they charge to obtain my vehicles factory door code I was told that the only way to do it was to hook it up to a computer and there would be a charge of $50.00. I cancelled my appointment right then as the factory code is listed in the driver's side fuse box. The dealership said that Ford did not tell them that it was there, however, the new car sales people were aware it was there. So either Ford is keeping secrets from their service departments or this particular service department will buckle and dime you for every single charge then can. They are not only not trustworthy, but the service manager called me names. Not only that, but when I told the general manager the situation, he pointed to my 2009 Ford edge and said"you mean that old car? ". So apparently they don't respect you unless you drive a certain level of vehicle. read more

Ahhhh, my favorite Ford Dealership that I could not recommend... This guys are a piece of work.... I have bought my 2009 F150 XLT Super Crew Cab.... I have bought the vehicle in July 12th 2013 - The reason I went there because my old sales man from TEAM FORD "Please Check My Review On Them" I traded my 2010 Ford Edge took a little while to fight with the sales man and the management in order to get what I wanted for my trade in... There initial offers were $15000 and I managed to get the trade in offer to $17000 after a lengthy discussion and a yelling match between myself and the Manager but not with the sales man... They tried there old tricks in the book about the black book sale and there retail and the hole BS that no one ever believes... We found the truck that I wanted however it had some issues and somehow passed through there award winning reconditioning department witch I believe that the people that work there are either blind or incapable of doing there jobs.. But never the less I explained my concerns to the Sales Man and the management... NO PROBLEM they said... Yes big problem issues were, dents, scrapes of large proportion and missing tire wheel under covers, as well as several plastic defects... 3 different scheduled pickups to say that the vehicle was done all 2 times nothing was done.. No work no paint no changes, were done to the vehicle on the 3rd time of me refusing to pick up the truck finally some of the damages were fixed at some to little extent.. The truck was supposed to be also undercoated, well that was not done very well just where you could see where the wheels are and that's it... Paid dealership cost $400.00 for a spray can work... To me it shows you on what people that work there takes pride in... I sent it back and ask them to do another good job on the undercoating... Sales managers NO Problem it will be done.. Still not done after a lengthy battle with them still not done.. I had to pull the truck out of the lot - every time I came back to the dealership another bump and scrape on the truck ... Went to the vehicle sign out station.. No secondary key... No issue said the Manger there we will get you one... Also I asked him to look at the work it was done on the truck to see what type of job it was done - he wrote on the discharge that poor work was done and needed a secondary keys for the truck... Still to this day the truck is not signed out from Kentwood Ford manger would not allow me to sign or to keep a copy at all I am not able to talk to anyone there cause no one wants to deal with this situation.. Just to make things even better for myself - my sales man was FIRED 2 weeks after i got my truck in August 1st 2013 PLEASE DO NOT UNDER ANY CIRCUMSTANCES DO NOT BUY NOTHING FROM KENTWOOD FORD GO TO ANY OTHER DEALER SHIP read more

So I thought I was being a bit anal with the emails, making sure everything was ready and I had all my ducks in a row for my tire install this morning. Sadly I was not thorough enough, after booking time off work (at considerable cost) making sure I had the rims and my wife had a vehicle to get her to work, receiving the confirmation phone call regarding the appointment, I arrived all set this morning to discover that the tires had not been ordered from storage. I didn't realise I had to make sure that whoever was in charge of ordering tires from storage knew what they were doing. Now I realise for Kentwood Ford it's a minor inconvenience and maybe a little bit embarrassing but for your customer it is unacceptable. If I had come in from out of town I would be a lot madder than I am but regardless of where I am coming from for Kentwood Ford to "forget" to order the tires from storage is totally unacceptable. As such apparently the tires will now arrive tomorrow at which point I will come pick them up and take them somewhere else to get done. Small loss of cash to you but word of mouth and recommendations are worth a lot more than cash. read more

I bought a new f350 in 2018 from them, and recently reached out to them as i was in the market for a new f350 and figured with beeing a repeat customer maybe i would get some kinda incentive to buy another truck but instead i was told that there would be no incentive because"people are paying full value" well i bought another truck and i will again and this market won't stay in the greedy dealers court forever, ill never buy another truck or any vehicle from these clowns again! read more

I walked in the door to a nice clean and inviting environment. I was greeted by a friendly employee, Danielle. She personally took me to the sales department which is what I was looking for. I guess I walked in the wrong door as there wasn't parking where I should've been able to park. Either way. No wrong doors there. Everyone was polite and professional and I was still able to start the process of buying a car. I dealt with Stuart McKay. I'm now purchasing my first car!! The finance department are super helpful and informative. Stuart is helping me find a car that's right for me and Danielle in service has been superb! I recommend Kentwood Ford to all of my friends! read more

I had a relatively good experience at kentwood Ford. I saw the vehicle I wanted online and it basically sold itself to me. Dil was the salesman, not pushy at all. I took one star off for the truck not being detailed enough (there were dirt smudges all over)and one star for the fact the manager drove this truck as a demo and did not take enough off the price tag considering that fact (most likely was his dirt)and I think a better deal could've been given to me for being a #ymmfire victim. However loui in finance was nice and I'm enjoying my truck. I would suggest they get away from their inhouse Go Card and give cash. In hindsight I should've pushed them to throw in a Bed liner or tonneau. My only other complaint was it seemed to take an eternity for the paperwork. For a $500 dollar go card I'd tell each and everyone of you to buy at kentwood Ford. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or read more

This dealership is so desperate to get customers that they continuously email me their promotions when I have called and asked to be taken off their mailing list. I got ripped off buying a car from them. Stay away from this dealership. read more

Thank you to Stefany and the Kentwood Ford team for making the purchase of my dream vehicle so easy! Stefany helped make sure I was happy with every aspect of my new vehicle so that I was able to get exactly what I wanted! The finance team were great and helped me to make informed decisions during the purchase. read more

Two words - DON'T GO!! Should have known when I walked in and it felt like I was a piece of meat being circled by dozens of hungry vultures - EEEEK!! Walked in knowing exactly what I wanted and exactly what I wanted to pay for it. Made that very clear to the salesman (Scotty) and also mentioned that I hate pressure sales and am very price sensitive. Scotty was a pleasure to deal with - he did all the sales work (showed me the car, test drove it with me, etc...). Told him that I had two requirements; 1- the car must be red; 2-it must have heated seats. Then it came to talking price. They found a car that was almost what I wanted but had some packages with it that were of no interest to me and the price was too high. When Scotty saw that I wasn't going to be easily persuaded to pay the ticket price on the car he invited his manager Sam to come chat with me. Well Sam and I didn't see eye to eye so to speak. Told me the only way to get my price was to go with the BASE model - which did not come in red or with heated seats, offered me eff-all for my trade and lied to me (as I have been told) about the fact that I would not qualify for the free winter tires and rims program being offered unless I went with the upgraded model. I found that the pressure sales guy, Sam, was rude and condescending. The fact that I hate car salesmen to begin with did not bode well for Sam's attempt to pressure me into buying something that was more than what I needed or to settle for something that was less than what I wanted. The last thing he said to me was if you can find a better price then go for it because you won't get it here. Well that's exactly what I did. Gotta say, the next FORD dealership who actually SOLD me the car I wanted for the price I wanted to pay was a completely different/pleasant experience (review for Sherwood Ford to follow). All they had to do was expand their search and find my dream car in BC...Oh, and offer me a little more than peanuts for my trade. I find it interesting that when it comes to the 'go-auto' group I have yet to hear of one person who has had a pleasant experience. I hear the same thing - slimy pressure sales techniques used and terrible customer service. I have also noticed that management at 'go-auto' is quick to respond to a complaint but nothing EVER seems to really come of it. (March 16, 2012 - as per the owner comment below I did email this guy. Surprise, Surpise I did not hear a thing back LOL!! Who called it...?) Since I can't give this place no stars - this entire star belongs to Scotty (who like I had mentioned was a pleasure to deal with)! Rob at Sherwood ford appreciates all the effort you put into selling me my car! read more

Went in for a test drive. First thing i was offered coffee or a water and a chair. Second was we were made to do a credit check. After this our salesperson asked if we were prepared to business today. I told her we came in for a test drive and then I felt our service level drop. Was not told any numbers and basically felt she was keeping the prices a secret and felt we could only see her perception of what we could afford and felt she didn't have our best interests in mind. I also felt I have no idea what different options and choices I had between a 2014 and a 2015 and learned more in a 30 second commercial then a 30 minute meeting. I would not recommend this dealership unless you want to be judged. read more

Stay away from this dealership at all cost. The worst experience I have ever had in any business capacity. They had their BBB status revoked due to failing to reply to customer complaints. How brutal do you have to be to have your BBB status revoked. All the other Ford dealers in Edmonton have an accredited business status. Had major concerns with a vehicle I bought there from day one and they did nothing about it, instead just tried to sell me another one and make me a pay a premium. Read the rest of the reviews on this site, what does that say about this company!! Not to mention the go auto group Customer bill of rights that states a guarantee of 3 months 5000km on a used vehicle and I had nothing done for me what so ever. Nice guarantee, just like their warranty not worth the paper its printed on. Why make a guarantee if your not going to honour it. The worst case of false advertisement I have ever seen! Like a previous post says they didn't allow for no stars as a rating because that clearly is what this dealership deserves!!! read more

Having used carcostcanada, I was enticed by one vehicle and nearly did the deal until I was informed the car had been sold! the next thing there was another car, same thing deal almost done and yet teh car had been a demo for the past month at Teamford Edmonton. No-one knew it was a demo (the computer system still had it for sale) The 3rd vehicle was found (you would have thought I should be running a mile by now) secured with 500 dollar deposit this time, final costs all done only to have ``management`` pull the plug on the deal. WTF is going on. The sales guy was good, but for gods sake take your money elsewhere people. In all my years of buying cars this has been the most bizarre and least customer focused experience EVER. KentwoodFord, hang your head in SHAME read more

Their service department is extremely unorganized. I have been servicing my car at this dealership for a few years now, and it seems like the service I receive gets crappier and crappier every time. Since I live on the outskirts of the city, I like to wait for my vehicle to get serviced instead of leaving it there for the day. I don't want to have to bother my friends and/or family to come pick me up while I could just wait an hour to get my oil change done. With that in mind, I have been to other dealerships where the service team goes above and beyond to make sure that you don't have to wait for longer than expected, and where they will notify you if there are any delays, etc. However, this is not the experience that I have had over the years at Kentwood Ford. They tell you that your oil change will take approximately an hour, even though it really takes 2+ hours. I had been sitting in the lounge for about an hour and a half when my service advisor walked past and gave me a thumbs up, confirming that they were almost done working on my car, and assured me that it would only take a few extra minutes. 45 minutes go by, and I'm still waiting. Impatient and irritated, I walk back to go see my service advisor and ask what the hold-up is. He tells me: "There seems to be a bug in our system. It turns out that your vehicle has not even been taken into the shop yet. I promise that we will be in right away. Would you be able to wait for another 45 minutes?" At this point, I tell myself that an extra 45 minutes won't make that big of a difference since I had already been wasting a chunk of my day, and that I did not want to have to reschedule an appointment for the same thing to happen again. I went back to the lounge, and sat down for another hour and a half. A different service advisor comes and tells me that my vehicle is ready. The guy I had been dealing with all day was sitting at his desk as we walked towards the back, and completely ignored me. This new guy goes through the report card that was generated by the system, and completely ignores the fact that I HAD BEEN WAITING 3 HOURS AND 45 MINUTES FOR AN OIL CHANGE. I'm sure his buddy told him about it, and asked him to come deal with me so he wouldn't have to face me. I told him that I was very disappointed, and understood that this was probably not his fault, but that it is unacceptable for someone to receive such poor service. I told him that I should have been given a heads-up after an hour or so (the time it usually takes for an oil change) that they were running behind, or that they had a bug in their system, not after 2 hours! This is what he said next: "We apologize. Next time, if you don't want to have to wait for so long, just leave your car with us for the day. That will fix your problem." This is not the first time that I have had issues with these people. Word of advice, don't get your car serviced there. Don't waste your time. read more

Do not go to this dealership if you want quality service. I took my vehicle in for a transmission issue.. their fix was to add liquid.. when i took it to a dealership that is not a Go Auto dealer.. they found a leak underneath my truck at the front seal.. it was in plain sight. Even myself could see it and i am not a mechanic.. they lack on communication. Had my truck for just over 3 weeks.. read more

Heavy tail light warranty shop. Took my 2002 Ford Mustang to get power window motor repaired and to reconfigure the computer. Cost $500 for Window motor, almost double than anywhere else, $500 for reconfiguration of computer. Didn't even get home before check engine light came on. Hooked up my own obd machine and it red codes of o2 sensor failure and exhaust gas recirculation flow insufficient. Called to see if they would look at it under the warranty of the work they just did. They said no. Very much brings truth to the saying that car dealerships fix a problem but only to create another problem so you keep coming back. Last Ford I'll ever own read more

Good experience! Love my truck. Big red F-150. They let me drive it out of the show room! My salesman went over the vehicle with me after I purchased it to make sure I understood how it worked and they're always asking for feedback. When I get it serviced the team is always super nice and try to get me out as quick as possible. They treat me with respect and although I over paid for my truck, that was my own fault for being young and coming by myself haha. read more

Honestly one of the most tedious and slimy car buying experiences of my life. I like the car and some of the staff were nice, but customer service was terrible. Lots of waiting around and feeling like a cog in a wheel. read more

I can't believe I was stupid enough to buy vehicles here. My husband put a deposit down on a used focus. He went back the next day to find out it had been sold to someone else. Ok, mistakes happen but the salesman and manager could have cared less. Basically told my husband to buzz off. A week later the sales man finally called back to try and make things right. They offered him another car at a decent price. When we took deliever of the car, kentwood didn't detail the car (owned by a pig and previous smoker) or fix the windshield that had a gigantic chip. Same thing happened with my brand new edge. They sold us the edge in the color and package we wanted. Only to find out they could not deliver that combination. So, they said to be fair they would upgrade us to something with a few more gadgets. Yay, right? Except they gave us less for our trade in to make up the difference. SItuations like this go on and on... The service dept is run by a gang of ignorant thugs. Not a friendly or intelligent person among the group. FMC can thank Kentwood for my next vehicle purchase being anything BUT a Ford. read more

If you need vehicle service GO FIND ANOTHER DEALERSHIP. As part of GO AUTO this dealership I am still today fighting with and they do not care to find solutions for their customers. My vehicle is in for " extended warranty work" at just 4 k over manufacturer warranty and it's been a nightmare not only do they charge labour costs to look at the various issues on my Escape but then they don't fix a damn thing and say none of it is covered and charge me an inflated cost they are OVERINFLATED LAZY AND INCAPABLE. I brought in my own battery from NAPA AT over 150 less than this dealership was trying to scam me for the service manager is an ASS and clearly doesn't like strong willed women. This service department thrives on the rip off tactic! I'm still fighting the fight since last week and am having to involve AMVIC! read more

After buying 2 vehicles here previously from Scotty "the Bulldog" Olsen, Kentwood Management decided to welch on a deal that was signed. They wrote the odometer on my trade in wrong and a week after I had my new truck at home, told me I had to come in to renegotiate. They would not pay my trade in off, so I told them to shove the truck. They wanted 10K more and the slimy "Jeff" tried to hide the amount after we agreed I would give them 5k more, he tried to screw me out of the other 5K!!! Scotty Olsen is good, but his bosses are terrible, terrible people. Buyer beware here more than usual!!! read more

I had called to have service on my vehicle, which I had purchased at honda go auto. . . . I assumed it didn't matter what go auto you bought your vehicle from. But when I called for service they asked whether I had bought it from there. I replied no. I was soon let go from the phone & never called back . . . I continued to call other go auto's & reached Nissan (go auto). They were pleasant, met all my needs & booked my appointment. I would recommend (Nissan go auto for all your needs) the people on the phone were really. Ice & accommodating. read more