This is a hard review to write but I feel it's worth sharing…read more I have been a customer of creature comforts for over eight years and I'm sad to say that new management leaves much to be desired. After hiring a pet sitter to come do two visits during a short day trip we had a huge issue with none of our directions being followed. Our five-month-old puppy was left in the crate to go out after the adult dogs on both visits (sitter put it in her notes) and ended up having an accident during the second visit. The Pet Sitter even noted that the puppy went back into the crate not having gone to the bathroom despite our request to just text us and let us know if we needed to extend the time on our visit. The sitter added to her notes that our neighbor poked his head over the fence and created an issue with the adult dogs which required her to put the puppy in the house unsupervised while she attended to them. When we returned we checked with our neighbor to see what had happened to cause him to peek over the fence. We were shocked to learn that he poked his head over to say hello to which the sitter did not respond or get up from the chair she was sitting in in the backyard. The puppy was not in the yard at all which means he was in his crate. As soon as I saw the notes from the sitter I called Monica the new manager to share my concerns and she agreed 100% that the job was just too much for her new pet sitter. She apologized and offered to take care of our pets herself if our normal pet sitter was not available in the future. When I got the bill the next day I was charged full price for the second visit so I reached out to say that I was shocked I was being charged for the second visit. She quickly responded saying I was right and she should have removed the charge. She actually removed all fees for the whole day which I didn't mention or expect. I thought all was well and we would just move forward. After all this was one rough visit from a newer pet sitter and we have trusted the company for years. WRONG... A few days later I went to book a day trip and my account wasn't working. I messaged Monica to see if she could help. She notified me that they were dropping us as clients because they weren't equipped to train a service dog. To be clear there was no request to train the puppy only to let him out to go potty and play. Needless to say I was incredibly hurt and frustrated. Having been with the company for over 8 years with no issues and many visits every year, this was almost unbelievable. Even more to the point I only discovered we being dropped because I went to book another service. Had I not tried to do so I would have had no idea she was "dropping" us. Especially given the fact that Monica acknowledged the fact that sitter ignored our notes and even added that letting the puppy out first was common sense. We talked to our neighbor who shared that the pet sitter was sitting on the porch the whole time and the puppy wasn't even outside. Now I am searching for a new pet sitter as she refuses to call me and discuss it. She sent an email and apparently I deserve nothing more. I even asked her to reach out so I could share what my neighbor had seen and she refuses to call. I am sad, disappointed and frustrated that this is the situation we are in. I would like to clarify that in the past we have had amazing pet sitters with creature comforts and had zero issues. In fact I used to brag about how amazing creature comforts was to anyone who would listen. Sherry was absolutely amazing and I am hurt by the way this has been handled. Pet parents beware .... Unprofessional management is not trustworthy. When something goes wrong with the sitter the owner seems 100% supportive and understanding then drops you without even saying anything. It's not the same without Sherry.

I'd never used a pet sitting service before this, and unless I move away, I'm never going to use…read moreanyone but Creature Comforts! From the very beginning, the staff was friendly and accommodating. I called them at the last minute due to a change in our holiday travel plans, and they were so quick to accommodate me into their busy schedule. I was immediately put in touch with the amazing person who would be taking care of my fur baby, and we arranged to drop him off ON THANKSGIVING DAY! Who else will do that for you? When I dropped him off, Mayra put me at ease and showed me that my little guy would have his own room where he could play and move about. When we left, I received a message saying that my dog had some treats and went down for a nap. She even sent me a picture of him, throughout the days, she continued to send me updates, pictures and even videos. When I picked him up, he was happy and spunky. I know he had a good weekend there with Mayra. I'm so thankful that I have someone who will take care of my dog the same way I do! These ladies do an amazing job and I can't wait to use them again! I'd give 10 stars if I could!!

Love this company! Monica is amazing as the new owner and clients have never been happierread more

A real game changer!! Having 7 dogs and cats keeps me from leaving town because there is no way I…read morecan afford to board them all. Now, I can travel and afford it. Plus, my pets are comfortable in their own home. Her pricing is very reasonable. I have elderly animals, sick animals and a couple aggressive dogs and Constance with Paws-A-Moment handled it like a Pro!! They all have to be fed different food, in different amounts, with lots of medicines and supplements. She completely handled it. I wrote the feeding directions down so a 3rd grader could understand them. I felt stupid after I met Constance because she's highly intelligent and is a natural at her job. She loves animals and has patience. She even watered my plants, cleaned the cat litter and kept the mountain of dog hair on the floor cleaned up. Paws-A-Moment in Rio Rico changed my life. Now I can have a life!! THANK YOU:)

From the owner: Dog Boarding and In-Home Pet Sitting…read more Loving, playful attention your dog, cat, and other pals will appreciate. Dogs, cats and other pets thrive on loving, caring attention. Whether you are out of town or have a busy schedule you can be sure your pet is well cared for and receiving loving attention, play time, and social time while you are away. While boarding at our facility, your dog will have fun running and playing. At night, your dog will good nights rest in our cozy and secure facility. And, we can provide pet sitting services in your home for your dogs, cats, and other pets.

I was a client of Just Four Paws and initially had positive experiences with some of their sitters…read more However, I recently encountered a situation that raised concerns about how the service handles detailed care and communication. My cat's routine requires close management, and I provided clear written instructions and updates as needed. Over time, I experienced difficulty with one sitter in consistently following those instructions and adapting to changes. When I raised a concern to the owner, Melissa, the client relationship was ended without an opportunity for discussion or review of my experience, or consideration of assigning a different sitter. I was told this was the first concern they had received from me, which suggests there was no process in place to identify or address developing issues before they reached that point. To be clear, the sitter was kind to my cats, and I do believe she cared about them. However, care alone is not sufficient when instructions are not consistently followed or when there is limited ability to adjust routines as needed. For clients who require precision, consistency, and clear communication--especially in situations involving medically sensitive or closely managed routines--it would be important to clarify upfront how detailed protocols, updates, and sitter matching are handled.

So happy to have this business back in Tucson. Melissa and her crew have been watching my fur…read morebabies of and on for almost 20 years! They are professional and so loving with my dogs! I'm never worried about my pups at home when I have these guys helping me out!

My last review was July of 2017. We boarded my dog at tailtopia for 30 days. We were all hesitant…read moreto leave him anywhere as we love our fur baby. But the owner, Nicole, was really nice and truly love animals so that end of itself was reassuring. Upon drop off, the ladies at tailtopia again reassured us that he will be fine and we can email or call to check on him. We were overseas so we message tailtopia once a week thru FB messenger and they replied promptly with a photo of our fur baby. 30 days later, we picked up our dog without any issues and military discount came in handy. I cannot thank them enough for caring for our little one. Tailtopia is the only kennel in town that I trust.

I fell in love with this place because my dog seems to enjoy it, plus I was drawn because they…read morehonored Service Men and Women with the Military Discount. I use them on special occasions and trust them with my baby. I was disappointed recently because prices had increased, and they discontinued the Military discount without my knowledge. So when I came back from celebrating my anniversary, I had a surprisingly increased bill of over $100.00 I had calculated from my fur baby's last visit. I wish I had been informed of this beforehand. The staff is still awesome with caring for pets.

Shannon & Jackie are amazing! Everytime I go out of town I can count on Jackie to be available. She…read moretakes care of our two cats, our fish & even waters our plants outside! One time our cat had to have emergency surgery & Jackie went above & beyond by giving her the medicine she needed & always checked up on her. This is a great company if u ever need a pet sitter!

The Pet Nanny has been our go-to for our menagerie of critters anytime we have to leave town!…read more They take AMAZING care of our dogs, cats and chickens - they're sensitive to everyone's quirks and needs and care about them as if they were their own. And, the app they use allows for awesome daily updates including tons of photos. I look forward to the updates - they're so comforting and reassuring. I hate leaving my animals at home, but with the Pet Nanny, I can rest easy knowing they're in the very best hands. FIVE STARS!

Fantastic. Wendy is a rockstar. Actually from the owner on down, they are great to work with and…read moreall of our dogs, four of them, loved them so much so. We will only use them.

I've boarded my dogs, and have had a petsitter in from a very large national chain. The national…read morechain petsitter was terrible. She left a client's Pug sitting in her car in the midst of summer to meet me and go over my needs. The moosh-faced dogs do very poorly in heat! A friend recommended Home Sweet Home and I was thrilled by the service. Professional, warm, clearly adored my pets. I've since learned they will go the extra mile if necessary, and some of their sitters are available on an emergency basis. They even do overnight visits. I recommend them highly!

Lisa has been grooming our dog for a few years now. She is genuinely one of the nicest people I've…read moreencountered- scheduling appts is convenient and she is reliable. We have always been happy with our dog's overall groom.

Lisa was absolutely amazing with our 2 labs. They are not used to be being kenneled and one of…read morethem is anxious about new situations. Lisa worked hard to make them comfortable and by the end of the 3-day stay both were doing great. This is a clean and affordable kennel. We appreciate the care that was taken with our pups. It means a lot to us that they received the best possible care while we were away. HIGHLY RECOMMENDED!