The groomer was very nice, did not get her name. It was our first time here and probably the last…read moretime my dog is a Maltese mix who unfortunately had a home haircut but still decent. My spouse picked her up and I did not notice all the clipper burns around her mouth, side of face which is bald on one side with a rash and not to mention the facial cut itself. We talked about cleaning up my mess but hair could have been left. So disappointing!

Kelly and team are the best and they know how to groom a Bouvier. My dog Doc loves Kelly and her…read moreteam. I do too

Very pleased with the service we received and highly recommend. They took great care of our Aussie…read moreand the customer service was outstanding. We were also used their self serve bathing station to wash our GSP where there's a separate room stocked with shampoo, conditioner, hot water and towels. We will certainly be Goin to Grandma's again.

Thanks to my BFF's Joddi and Shane at GOIN' TO GRANDMA'S Bed and Biscuit Kennel!! We enjoyed our…read morevacation knowing Tom Katt and Goji Bear where safe and sound!! We enjoyed OUR vacation knowing our kitty, Tom Katt was enjoying life at Catnip Inn at Goin' to Grandma's!! INCREDIBLE & BEAUTIFUL kennel for cats, dogs, birds horses etc!! So beautiful that I wanted to stay!! Ha... Never worry about your 4 legged kiddies! Goin' to Grandma's is 1000 star service!! Thank you GTG TEAM!

This is a hard review to write but I feel it's worth sharing…read more I have been a customer of creature comforts for over eight years and I'm sad to say that new management leaves much to be desired. After hiring a pet sitter to come do two visits during a short day trip we had a huge issue with none of our directions being followed. Our five-month-old puppy was left in the crate to go out after the adult dogs on both visits (sitter put it in her notes) and ended up having an accident during the second visit. The Pet Sitter even noted that the puppy went back into the crate not having gone to the bathroom despite our request to just text us and let us know if we needed to extend the time on our visit. The sitter added to her notes that our neighbor poked his head over the fence and created an issue with the adult dogs which required her to put the puppy in the house unsupervised while she attended to them. When we returned we checked with our neighbor to see what had happened to cause him to peek over the fence. We were shocked to learn that he poked his head over to say hello to which the sitter did not respond or get up from the chair she was sitting in in the backyard. The puppy was not in the yard at all which means he was in his crate. As soon as I saw the notes from the sitter I called Monica the new manager to share my concerns and she agreed 100% that the job was just too much for her new pet sitter. She apologized and offered to take care of our pets herself if our normal pet sitter was not available in the future. When I got the bill the next day I was charged full price for the second visit so I reached out to say that I was shocked I was being charged for the second visit. She quickly responded saying I was right and she should have removed the charge. She actually removed all fees for the whole day which I didn't mention or expect. I thought all was well and we would just move forward. After all this was one rough visit from a newer pet sitter and we have trusted the company for years. WRONG... A few days later I went to book a day trip and my account wasn't working. I messaged Monica to see if she could help. She notified me that they were dropping us as clients because they weren't equipped to train a service dog. To be clear there was no request to train the puppy only to let him out to go potty and play. Needless to say I was incredibly hurt and frustrated. Having been with the company for over 8 years with no issues and many visits every year, this was almost unbelievable. Even more to the point I only discovered we being dropped because I went to book another service. Had I not tried to do so I would have had no idea she was "dropping" us. Especially given the fact that Monica acknowledged the fact that sitter ignored our notes and even added that letting the puppy out first was common sense. We talked to our neighbor who shared that the pet sitter was sitting on the porch the whole time and the puppy wasn't even outside. Now I am searching for a new pet sitter as she refuses to call me and discuss it. She sent an email and apparently I deserve nothing more. I even asked her to reach out so I could share what my neighbor had seen and she refuses to call. I am sad, disappointed and frustrated that this is the situation we are in. I would like to clarify that in the past we have had amazing pet sitters with creature comforts and had zero issues. In fact I used to brag about how amazing creature comforts was to anyone who would listen. Sherry was absolutely amazing and I am hurt by the way this has been handled. Pet parents beware .... Unprofessional management is not trustworthy. When something goes wrong with the sitter the owner seems 100% supportive and understanding then drops you without even saying anything. It's not the same without Sherry.

I'd never used a pet sitting service before this, and unless I move away, I'm never going to use…read moreanyone but Creature Comforts! From the very beginning, the staff was friendly and accommodating. I called them at the last minute due to a change in our holiday travel plans, and they were so quick to accommodate me into their busy schedule. I was immediately put in touch with the amazing person who would be taking care of my fur baby, and we arranged to drop him off ON THANKSGIVING DAY! Who else will do that for you? When I dropped him off, Mayra put me at ease and showed me that my little guy would have his own room where he could play and move about. When we left, I received a message saying that my dog had some treats and went down for a nap. She even sent me a picture of him, throughout the days, she continued to send me updates, pictures and even videos. When I picked him up, he was happy and spunky. I know he had a good weekend there with Mayra. I'm so thankful that I have someone who will take care of my dog the same way I do! These ladies do an amazing job and I can't wait to use them again! I'd give 10 stars if I could!!

Great place and out bet is next door in case anything is needed. This is the second time I've left…read moremy sweet babies here and I highly recommend them. It's not a fancy place but they have a great set up and its efficiently run- all of the dogs are taken outside separately so no risk of incident inner mingling dogs. My pups were happy to see me - but they were in great condition and I could see that they had been well cared for.

When you call for an appointment (3 X) for your pet and you leave your name and phone number & the…read moreservice to be performed and your phone doesn't ring back for weeks; it is ANASAZI getting back to you!!!!! WTF????? Too bad they are affiliated with a class act veterinary service!!!!!

Volunteered for several months. Staff is caring, and the facility is top-notch. They are…read moreshort-staffed as the officers seem to work double as the managers of the facility and also as animal control throughout the city. The animals are well cared for, and the systems to volunteer and care for the animals are well thought out and easy to follow.

This place USED to be very well run,and fantastic.Many kind and caring people were there.I had…read morevolunteered there in the past,and even donated food and supplies.I even knew Nancy back in the day.That's all changed.Nasty,rude,money hungry,and uncaring is how it is now.A total embarrassment to the City,and Community they represent.Nancy would role over in her grave if she knew how bad it has become.I had heard this from several people recently,but got to experience it first hand this week.The lady in charge should be fired.She is uncaring,rude,unprofessional.The lady before her was an Angel.I thought this was probably the best facility in the state prior the change.Now it's gotta be one of the worst.Beware!She will treat you like a criminal and could care less about you,or your animals.She never says she's sorry,or made a mistake even if it's obvious.She care less!

We were able to pick up our ZAUBERBERG trained female German Shepherd 16 days ago. my wife and I…read morehave owned German Shepherds all our life, I worked with them while on active duty.(25years) Our dog is the smartest trained dog I've ever worked with. With that said Andreaus is a trainers trainer! She was trained as a service dog and there is nothing she can't do, as my wife would say she is bomb proof . Thank you Andreaus, you were the only trainer / breeder with and honesty and , always telling us the way it is. Working with us and Isa training the 3 of us. Thank you from the bottom of our hearts!

I had my dog groomed at this place and requested a bath, deshedding, and just TRIM as usual. My…read moredog had been groomed here before and has gotten a beautiful trim where we met my dog with awe and excitement. My dog is a beautiful dog and long hair. I did not know there was a change over on employees. Communication was difficult due to limited english from the receptionist. She did not understand the vax update information and told me that a vax was "Cancelled." How could a vax be cancelled when it states that it was already given on paper? Final complaint, my request was not honored. I met my dog after the groom and her beautiful fur had been shaved very very short. First words out of my mouth was OH NO!! That is not my dog! She assured it was. My dogs fur was no longer. All I saw was a dog without fur and seem small. I felt devastated and did have a reaction of mix feelings. I turned to her and asked her...I thought I told you bath, deshedd and just a trim? She answered to me..."That is a trim." My dogs fur has been compromised. I have to make sure she doesn't overheat or burnt by the sun. A trim to me is to cut lightly so it looks neat and clean. A shave is a shave. My Goodness Lady!!! How could you do such a thing to a GSD when your company specialize in the professionalism???? Please to the owner, monitor who you employ. I am very sad this happened to my dog and it not know better what was happening. I will not be back after this experience. Everytime I look at my dog, I feel sad and let it down. This is a true story.

First off I'd like to say that incompetence is rampant. They…read moreovercharge for routine procedures. I wouldn't mind paying if they did a proper job in the first place. But evidently that's how they get repeat customers. They don't do a proper job and within 2 weeks or less you have to schedule a new appointment to get the same procedure done again because they messed up the first time. Ka-ching Ka-ching Ka-ching And my dog is still suffering walking on three legs due to improper nail trimming procedure how incompetent can a person be that can't even trim a dog's toenails? I have nothing good to say about this clinic

They were really awesome and the doctors they are great but they are extremely overpriced that is…read morethere Achilles heel. I paid $314 for x-rays x-rays usually cost about 100 bucks if it wasn't for that I would give them 10 stars.

Very fast turn around. My baby was done and he same day. The paw print was very realistic and the…read moreurn was the perfect size

The most amazing place ! We had to put my pebbles down today she was 14 they were the nicest &…read morecaring people ! And I got my dog back right at 3 hours ! I have friends who animals passed weeks before me & still haven't gotten them back ! If you need your animal creamated trust me go here !