In shocked need,as my dog of 11 years passed suddenly. I called Serenity and spoke with a real person. Not a voicemail.
The answering service contacted Melissa immediately. She called and helped me through my sorrow,shock, and made my beloved dogs passing tolerable. She did it with compassion,professionalism, and through her voice caring.
James came to take my dog away and was just the same. Kind, professional, and caring.
He let us take our time to say goodbye ( this was after hours) .
I can not tell you how much this meant to us.
I'm still devastated by the loss of my sweet friend Niner. He meant the world to me.
Melissa stayed in contact and let me bring him back home the next day with ashes and his paw print.
Serenity went above and beyond.my 2 other Golden's didn't have to watch their best friend lay in the living room until morning or when his vet opened.
I am so so grateful to you Melissa and James......Thank you for being who you are,it shows!
Noel Jenny read more