OMG! This owner is hungry money, Elizabeth like to demands clients, unprofessional, rude, temper…read moretantrum, harassing me by texts for tips before and after the party to all her people, which so unprofessional, I have to finished the payments before the party started Zelle only no Credit Card now I know why, because you will never get what you paid for like she promised you from beginning she over delivered, talk a lot, run away from problems let her husband deal with all the problems that she created
disrespectful to the all her clients, not keep her promises and claiming on employees no take responsibility at all. I wish I would read all the reviews before I hired her! And She repeated herself she is in the business for 25 years. So in 25 years how many people got fault from this woman?? This is a fault company Please get away from this company! Elizabeth did not have her own team! Whenever she has people looking for their magic party like the title of her company name, she will help you hire people randoms from everywhere, which you can do that on ChatGPT, Google, many website pull up direct contact you can call them and Book your what your needs without go through her company and you don't have to pay double the prices with her. And they are more professional. I found out few of her people worked at my party their first time work with her, she hired them on yelp. And we can do that too without paying extra or over prices which we don't need, we can save way more money for our party for another expenses.
She wanted to charge me for $950 of the balloons Arch OMG so lucky I didn't go for it! I go to Instagram I found one for $375. She is the best! Super professional and sweet, great customer service! Set up the morning of my party day, pick up and clean up the day after. I saved $600
I rarely leave negative reviews, but after spending nearly $2,000 on services for my daughter's birthday party, I feel it's important to share my experience.
I specifically hired Elizabeth's shaved ice cart because she told me it would be different from a typical shaved ice vendor. She explained that, for $550 for two hours, the cart would include fresh fruit and vanilla ice cream, which justified the higher price. Based on those promises, I had high expectations and confidently recommended the vendor to my guests.
Unfortunately, that is not what was provided.
The cart arrived late, and instead of fresh fruit and vanilla ice cream, there were only:
* Flavored syrups
* Ice
* One small bag of frozen mango
* One bag of frozen blueberries
There was no fresh fruit, no vanilla ice cream, no attractive presentation, and no signage. The employee also did not actively engage with guests or provide the level of service I expected for a premium-priced dessert station.
I didn't have a chance to personally try the shaved ice until about 30 minutes before the service ended, and that is when I realized the promised items were missing.
Another concern was the payment process. I had already paid over $700 as a deposit. I planned to pay the remaining balance by credit card after the party, but Elizabeth told me her credit card machine was "down" and required me to pay before the event started. Since her company normally accepts credit cards, I didn't think much of it at the time. Looking back, I wish I had recognized this as a warning sign. If I had been able to wait until after the event to make the final payment, I would have had the opportunity to address the missing items before paying in full.
What disappointed me even more was how my concerns were handled afterward.
When I contacted Elizabeth, rather than taking responsibility and trying to make things right, she repeatedly blamed her employee. As a business owner myself, I understand that employees can make mistakes, but customers hire the company--not an individual employee. It is the business owner's responsibility to ensure customers receive the service that was promised.
Instead, the conversation became unprofessional. Elizabeth raised her voice, continued blaming her employee, and eventually handed the phone to her husband. Her husband was polite and respectful, but despite our conversation, there was no meaningful resolution, apology, refund, or effort to make things right.
I paid $550 expecting a premium shaved ice experience with fresh fruit and vanilla ice cream, but what was delivered was essentially shaved ice, flavored syrups, and two bags of frozen fruit. That is not what I agreed to purchase.
I hope this company improves its communication, honors what is promised to customers, and learns that excellent customer service means taking responsibility when something goes wrong instead of placing blame on employees.
