Ladies at the front were so rude and unprofessional, they kept trying to find a reason for me not…read moreto be seen and reschedule my appointment. Will not be back

The warmth of the staff varies, depending on who is working. Staff is definitely warmer in person…read morethan on telephone. The Dr. I saw was awesome and attentive,I would give him 5 stars, but the staff and follow through left something lacking in the overall rating of service. The information I was given, was not consistent with my needs. Was promised call backs, and never received them. When it was all said and done, I got several stories from people trying to cover up for why I hadn't received what I was supposed to. I was disappointed because I have been supporting this business for years, with my children. When it came time for me to experience the customer service, it was like my business didn't even matter.

I was vey pleased with my eye doctor and staff and the ladies in Visionworks were very helpful when…read moreI needed to pick frames. Cheryl H.

I didn't get my eyes checked next door, but I bought my glasses from this Visionworks and they were…read morequick and very helpful with choosing which frames would work for me. They also finished my glasses a lot sooner than expected and were helpful in scheduling me the next day to come pick it up.

Fast appointment, thorough exam, prescription was correct, and they have a great selection of eye…read moreglasses. Nice staff, helpful, and very competent.

3/23/20 update. I spoke with the General Manager, he stated…read morethat they would honor the original price that was quoted, I am still waiting for a refund. ..................................................................................................................... My wife called in to get a quote, she was very specific that I needed both an exam for glasses & an exam for contacts the quote was for $135. When I get finished with my exams the total bill came to $252! We called Epic Vision to figure out why the cost was over a $100 more than the original quote the stated that we were quoted a wellness exam and again we were extremely specific that we needed both exams. We asked if they would honor the original quote that they provided to us, of course they would then preceded to LIE to us and tell us that the charge couldn't be changed because there was no way to stop or change the charge. Long story short don't waste your time or your money all they will do is misquote you, lie to you & be rude as soon as you walk in the door. Why would you want to work with a lying company? Avoid at all costs!

Been taking my teenager here a few years for eye exams and contacts never had any issues.read more

Medical Surgical Eye Care 8900 Parallel Kansas city, KS This eye care clinic is a rip off. I went…read morethere for an eye exam January 20. My insurance company benefits stated on my ID card no copay for an eye exam. They charged me $40 for this exam. I showed them this information which is listed on my ID card. They insisted that I had to pay $40 or no service. I paid the $40. When I received the explanation for the visit from their office, they said I had a surgical problem with my eyes which my insurance only paid for the exam.. I did not have any eye problems...only needed the exam. They have since billed me and sent me notices that I owed them 40.00 I contacted my insurance company. The insurance company told me early on that they paid the bill in full and I did not owe them anything because they paid the bill in full. They should refund the $40. I have contacted this business many times concerning the refund. To date, they have not refunded the money to meThey sent me one report and a different report to my insurance stating as to why I owed the $40 I had an eye problem. The insurance co did not pay for that only t

Had a contact lens exam (this was not the issue) the prescription was never put on paperwork,…read more just the color of the lens and the brand name. Only, after a dispute was filed did anyone reach out to offer an explanation. Then it was suggested that I place the order with them before I could get the prescription. Bogus! I'll never go back and I'll tell others!

The staff was helpful, informative and kindly answered my questions. They have really great tech…read moreand glasses selection, too!.

We were traveling from out of town and had an emergency. The staff took care of us immediately and…read morewith such kindness. We highly recommend this practice!

I have been going to discover vision before it even came to thus location, and they have always…read morebeen great. They have an awesome selection of frames and the nicest staff. You can always get in fast.

DO NOT TRUST this doctor. She takes advantage of the elderly and tries to get them to pay higher…read morethan what their Health Insurance pays for prescriptions they do not even actually need.