14K out of pocket, pain issues not resolved. Incompetent physical therapists who show up late or…read morenot at all, multiple screw ups on appointment times, no information about how to live w/ the condition going forward. I sent xrays to the office which no one looked at. Script for knee braces not recognized by surgical supply stores and did not specify any particular medical issue. Awful.

I was looking for a physical therapy office that dealt with Postal Employees. I found Empire…read morePhysical Medicine & Pain Management. Everybody there is on one accord with wellness. My physical therapist, Swati works with a spirit of excellence. She knows exactly where to touch and knows what exercises work well with my condition. They are also very caring and understanding.

The whole team at BRONXII PROFESSIONAL PHYSICAL THERAPY is WONDERFUL! They exceeded my…read moreexpectations! The results; regaining functional mobility without the severe pain I had when I started with them are very much appreciated!

I spent about 4-5 months going to physical therapy twice a week. My doctor prescribed PT a year ago…read morebut because I listened to people express their opinion on their experience with PT I didn't go. Many of my friends talked about how painful it was during their PT sessions. That is mostly what they complained about but after my own experiences I think they were feeling the so-called "burn" you feel from exercising muscles and body parts you normally don't use. My PT facility is in the Bronx on Waters Place. It's located in relatively new medical and educational complex. It's modern in appearance and clean. The facility is well equipped and very hygienic. The staff practices excellent Covid protocols which I've seen for myself. Everyone there is professional, polite, knowledgeable and skillful. They greet you when you come in and set you up immediately to begin your routine. The routine that was developed for me is based on my orthopedist prescription and the therapist knowledge of my condition. However as time goes by adjustments were made because of a concern I had and any improvement I made. My therapist checked on me as I went through my routine and this helped me to feel seen. That's important to me because it means for me that he is closely monitoring my progress. The therapists and the business manager are friendly and professional. They're good listeners as well because they listen to everyone's stories. They are empathetic and sympathetic. It's a very comfortable place but very professional too. The name is appropriate. It tells their story. They are professional physical therapist.

I recently finished my hip treatment at Twin Boro. I had also seen them in the past for my arm. The…read morephysical therapists here are not only very skilled practitioners but enjoyable to work with as well. I have worked with Rob on my arm and Andy on my hip, and both take care to provide step-by-step programs tailored to your personal needs. When I told Andy my athletic goals, he added specific exercises to my plan to ensure I am constantly working toward my desired result. Even now that I "graduated" from treatment, Andy left me a program to follow so I can keep getting better on my own. I highly recommend this practice!

Terrible service and liers, they charged the services they didn't provide. I had only 30 min…read moreevaluation, but the claimed that they provided therapeutic exercises, manual therapy, self care MGMT training.

I've been coming since November after my knee subluxed (a recurring injury) and I finally decided…read moreto commit to rehabbing it. Picked this office based on proximity but stayed because everyone in the office is so welcoming and both Julie and Gill are attentive and answer all my questions about literally anything and make recommendations on which of my active hobbies I can get back into and if they think I should follow up with MRI or Ortho etc. I definitely feel the difference the exercises make in my strength and stability.

The staff are all very friendly and very helpful. Always accommodating when making my appointments…read more Dr Julie takes her time with me, answers my questions and explains everything very well. Today was my third visit with Dr Julie and I definitely felt much better after seeing her. On my ride home I was able to turn my head from side to side without having trouble focusing, which has really been a big problem. I will definitely continue to follow up with Dr Julie for my vertigo. Barb Peters

Monique is a treasure!!! I've been a patient of hers for the past 7+ years - first for a shoulder…read moreinjury, then plantar fasciitis in both feet. Both situations I ignored until the pain became unbearable, yet Monique guided me to a full recovery from conditions I thought too severe to heal. After moving to another state, I recently saw a different physical therapist for a wrist issue. That experience--impersonal, assembly-line treatment with no clear plan for healing--was in stark contrast to Monique's care. It was a reminder of what an exceptional doctor she is. With Monique, I always feel seen and heard. Her care is deeply personalized, and she has an incredible gift for identifying the root of the problem and treating it effectively. On top of her skill, she's approachable, easy to talk to, and has a wonderful sense of humor. I can't recommend her highly enough!

I've been to a lot of PT places and this one is top notch. excellent care from therapists,…read moreinstructors and even billing team! proces are reasonable and in line with other places. one on one care in a low key atmosphere with a visually modern esthetic an fab music rotation. lots of green plants add to a healthy positive not overwhelmIng space.

HI, my name is Evelyn Smith i have been getting physical therapy for about a year all the therapist…read moreand staff are all wonderful my therapist her name is Dr. Yashvi Gogri she is a very good therapist and i want to thank her for really working with me I really recommend this place.

Both PT professionals are wonderful. They pay attention to detail and spend time with each…read morepatient, even when they are busy. It is wonderful to see the business expand to meet the community need. I experience intense pain, post injury and I walk out being able to function and move, knowing that I am getting stronger with each visit.

So Grateful to Dr Marston. I was in a lot of pain and it was hard to my daily routine. But now…read morewith seeing Dr Marston weekly. I have full motion now and very little pain. Dr Kayal is brilliant for have such a amazing chiropractor apart of his staff. Dr Marston really cares. And he recommended me to other kayal doctors for insoles. And to check my knees. I am very grateful God bless.

Took my child here for sports therapy. They would sit her on a table and tell her to do her…read moreexercises and then have her ice. Session which should have been at least 45 minutes (then ice) was roughly 10-15 min of unsupervised Exercise on a table and then ice. Never had physical therapy be such a waste of time. Nothing off the table and no real direction. Complete waste of $35 per session and waste of our insurance money. Only went to a few sessions to see if it got better and found another place that actually provided physical therapy. Complete waste of time and money. I do NOT recommend this facility for physical therapy.

An amazing experience each and every time. The staff is kind and friendly. They truly care about…read morewhat you need and are willing to do whatever it takes to get you there. They are also very patient and accommodating schedule wise!

I have a soft spot for this place, because the people are so nice. Lea is very knowledgeable about…read morewhat she does. Many of the people there are very caring. I leave this review after receiving five months of physical therapy for shoulder issues. When I first started they came up with the sound set of exercises that I could do and I had a routine for every session but I had. Leah is the head of the physical therapy team. She always asks about your pain level and assesses you each day. However there is a little amount of supervision at this establishment. They seem to be understaffed and have to many patients. I actually just switch physical therapists and I'm getting physical therapy at a nearby location, which does a much more thorough job. The fact is that although they are very nice at downtown spine the quality of treatment is sub par. The availability of appointments is pretty good. They usually have many spots open. However they are not open very early in the morning. And if you are getting treatment towards the end of the day, things can seem rushed. Another thing that really bothered me about downtown spine was that you always had different physical therapists working on you. One or two of them are very good at what they do. The rest are average and often don't know exactly what you need as far as your treatment program. Some of them don't even seem to know how to stretch you the correct way. Hope this helps!