From design to finish project, KSSP folks are so easy and friendly. The workers onsite were polite, professional, neat. The crews take great pride in their work- highly talented. Top notch communication weekly. read more

Our Kevin Sparks Signature Pools experience has been nothing but the best! Lauren came out and met with us- took lots of notes- allowed for lots of changes and still kept it close to our budget! The communication from everyone in their office has been excellent. They communicate throughout the entire process! I can't say enough good things about our project manager, Logan! He has kept us informed- checked in throughout the entire process- answered texts and calls quickly- seriously the best! We truly have everything we wanted in our pool and I have already recommended this company to many friends looking for a custom pool! 5 stars!! read more

What should have been a wonderful experience turned into a nightmare. The project started well enough, but problems began almost immediately. During excavation, equipment broke down on-site and we were asked to pay for the contractor's downtime. The original construction crew was ultimately removed from the project and replaced by another crew to complete the work. Throughout much of the process, we found ourselves managing details and overseeing progress that should have been handled by the company. When the pool was finally completed, we were initially very happy with the results. Unfortunately, that didn't last. Within the first six months, all of the pool lights had to be replaced. The pavers had significant ponding issues and had to be removed and reinstalled. While those warranty items were eventually addressed, additional problems continued to surface. We began experiencing issues with the sheer descent waterfall features and later learned they had been plumbed through the vacuum system, causing debris to clog the lines and preventing proper operation. Correcting that issue required tearing apart the face of the spa. The spa then developed leaks that required additional repairs. In total, the face of the spa was removed three separate times. The spa cap was replaced four different times. Today, the grout throughout the spa area is cracking, crumbling, and failing. As time has passed, additional workmanship concerns have become apparent. We have had other professionals review portions of the project and were informed that the paver banding was installed with the wrong side facing outward rather than the finished side. We have retaining wall stones that are visibly out of alignment, corners and edges that were not properly finished, and numerous details that suggest a lack of quality control and oversight during construction. For the past several months, we have repeatedly asked the company to address these issues. We have requested warranty consideration. We have requested a repair quote. We have sent emails outlining our concerns, including safety concerns. Most have gone unanswered. The most troubling issue occurred when a cap block came loose while my wife was standing near the spa. We have grandchildren who use this pool regularly. At this point, this is no longer simply an appearance issue--it is a safety issue. To be fair, there have been individuals within the organization who have attempted to assist and move our concerns through the process. Unfortunately, despite months of communication, the underlying issues remain unresolved, and we have been unable to obtain either a meaningful resolution or even a repair proposal for the safety concerns we have raised. Five years later, it feels like we have spent more time dealing with repairs, callbacks, and unresolved issues than enjoying the pool we invested so much money to build. The only major component we have not had issues with has been the fiberglass pool shell itself. Had you asked me four years ago, I might have given a very different review. In fact, I did recommend Kevin Sparks Signature Pools to friends, neighbors, and others who asked about our pool. Looking back, I regret those recommendations. The pool looked beautiful when it was first completed, and for a time we were pleased with the results. The real measure of a company, however, is not how things look on day one--it's how they respond when problems arise years later. Unfortunately, that is where our experience has been the most disappointing. If you choose this company, get everything in writing. Require regular project reviews. Document every conversation. Most importantly, be prepared to closely supervise every phase of construction yourself. We invested a significant amount of money to create what was supposed to be our family's dream backyard. Instead, we have spent years dealing with repairs, repeated failures, safety concerns, and unanswered requests. Based on our experience, I can no longer recommend Kevin Sparks Signature Pools. read more

The Kevin Sparks Signature Pools experience was top notch! From the day we met Lauren to design our dream pool she took the time to listen to all our suggestions and give us a future look of what we eventually want to finish later. She kept it very close to our original budget and explained everything. The process itself was kept right on schedule of what they contracted from the beginning even with tons of rain, snow, ice and freezing temps. The project manager, Logan, went above and beyond to make sure we were informed every step of the way. The communication was impeccable. We had a small add on at the end and it was done within days! We have a dream backyard experience now! I would recommend this company highly to anyone looking for a custom pool! read more

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Where do I begin? We signed paperwork to have a pool created in our backyard when we moved to Tennessee we previously have had pools for 25+ years with none of the experiences that we have currently undergone with Kevin Sparks pool company. They do present themselves as a family own company and how they wanna help, communication was a significant issue the entire time that we were building this pool their lead Logan was the best communicator, but the remaining people were not. now four years later we have tile falling off grout cracking to the point that all the tile needs to be removed and replaced. We called sparks to have them come and look at it since it's only been four years that we've had this pool completed and this should not be happening. They have a new subcontractor that does the tile work. He told us that this was not the first pool he's looked at that has the same problem. The tile was installed with the wrong product over a fiberglass pool and then the grout that was used was incorrect as well. So now Sparks has sent us a bid for the repair of this. The charges for the grout and the tile is minimal, but they want us to pay for the labor to remove and replace the tile that was never installed correctly at the time the pool was built I would never recommend this company to anyone. In fact, I have reported them to the Better Business Bureau and will flood social media with complaints. I live in Springhill and many people are building pools and there's a lot of new construction out here and it will go on all the different Facebook and Instagram pages about how not to use this company. It's very unfortunate that they can't stand behind their subcontractors that they used and admit their fault in the situation. And then expect us to come up with another $8000 to replace the tile. read more

Kevin Sparks Pools provided excellent support to meet a set of requirements I needed in the design. The transition from design to construction was handled seamlessly. Although construction went very well they were able to incorporate a couple of design changes into the project. The design, installation, and support services worked seamlessly throughout construction. I very highly recommend using Kevin Sparks Pool for your pool project. read more

We had them build our pool and we were very happy. We now use them to open And close our pool every year and they do a great job.

Kevin Sparks pools is a great company with great people. Elijah who services my pool is a nice , conscientious employee. He is typical of the employees of Kevin Sparks pools. They are great. read more

They are horrible to work for Lauren the bosses daughter is mean and hateful.They do not train you ,but expect you to know how to do the job the way they want.Also no raises no PTO no paid vacation even tho they say that all of that is part of the job.No protective gear is provided and you have to purchase your own water for the job .They lie and use Christianity as away to act like they are good people,but this is far from the truth do not work here. read more

We purchased a house with an existing Kevin Sparks Pool. Previous owner neglected it. Kevin and his team quickly addressed the issues, provided excellent going-forward advice, and when one Hayward component failed, Kevin personally ensured it's replacement...free of charge. Obviously, we didn't purchase the pool from Kevin initially but he takes pride in his installations and truly cares about the client experience. read more

Adding a pool is always stressful but kevin sparks was easy to work with and kept their promise about communicating along the way.

Our new pool is almost complete and we cannot wait to use it!! fantastic job from planning to completion.

Unresponsive. They don't back their work or the products (robotic vacs) they sell at a premium. Find an alternative and save yourself the headache. read more

Kevin and his team did a beautiful job transforming my vision of 5 years for my backyard with my new Pinnacle 30 pool. Every big project comes with understandable setbacks and challenges, but they always addressed and resolved each one. I can't wait for Spring (definitely get a heater installed!) and Summertime and the priceless memories I'll have with my boys for years and years to come in our own backyard. read more