Hands down, the best Hampton Inn I have stayed at. This location is pretty new, I think 2 years…read more Excellent maintenance, it looks like the just opened the doors yesterday. Staff was super friendly and helpful, sent me a text (a first) later that day to see if everything was "OK". Nice touch. Rooms are huge, nice river view. Another first, they have a bar / restaurant on the 7 floor! Bed was very comfy, linens fresh and very plush. I will definitely come back here on my next Houghton trip.

The antithesis of family friendly! The 18 yr old morality genius at the front desk and her equally…read moreunfriendly bartender friend felt it was time for us for put our child to bed. She told me it was "ridiculous" that our child was still awake at and that he should be put to bed. I'm shocked that at a hotel chain who purports their mission to be "the most hospitable in world" we were treated so poorly!

We were very much looking forward to our stay at The Vault, and it did not disappoint. Amenities…read morewere nice, we felt very catered to, and the rooms were modern and lovely. The Counting Room speakeasy was also a nice experience and the bartender was wonderful. Complementary snacks and beverages greet you in the lobby, and there is a nice sitting room if you'd like to just relax or do a little work... which you SHOULDN'T... (but I did at night). Parking was nice and easy... private and right across the street. It's also right smack in the middle of the main drag in Houghton... Restaurants and cafés are all around you, and it's a block from the Portage Lake Ship Canal, which has a very cool drawbridge even if there isn't much commercial shipping anymore. The Vault is a historic bank turned boutique hotel, and as such, the original bank teller windows are beautifully restored and face the main lobby area. Much to my utter amazement, they are locked and and completely unused. The staff are actually kind of stationed in what can charitably described as a back closet and they wait for the door buzzer (and can maybe see on a video screen). As the front door is always locked (your door key opens it), your initial arrival is to a locked door looking into an empty lobby but facing those beautiful teller windows. It would be AWESOME if the front counter staff were actually comfortably seated behind those teller windows, maybe even dressed appropriately like they worked in the old bank. They would be able to easily see people walking up the the front door to buzz them in, and then check-in would be at the teller window. That would be a fun way to start your experience. I also think it would be much more rewarding for the staff... who were all lovely. I really hope the owners read these comments and take this idea into consideration. I think it's a real missed opportunity. Other than that... if you're going to Houghton, this is an unforgettable hotel that most certainly will add to your experience in this historic Michigan town.

It was amazing. Great staff, very modern hotel, complimentary drinks and sodas, very comfy beds,…read morevery cute little town and there was even robes. There is only one thing that I think can enhance this stay is a pool. Could not recommend more.

Highly recommend this place if your furbabies are with or without you. We've been staying in hotels…read moreall around Michigan while touring lighthouses and this is by far the best hotel to stay at. The rooms itself has high ceilings and odd enough, slightly thin walls. We could hear (I think) the people straight above us singing loud while in the bathroom. The breakfast was pretty impressive compared to most average hotels. They had a nice selection of toppings for cooked oatmeal, a couple waffle makers, yogurt, frittas (more like omelette), biscuit, gravy with sausage (that was out by 8am, so couldn't try it). But the spread of options was a lot more than the usual dry cereal bar, yogurt, bread and bagels.

Sadly, our plans were ruined last minute on our trip in Northern Michigan. My husband and I were…read moreplanning on camping in an area nearby. However, due to Covid a lot of main camping sites were closed at the time. We knew this prior and researched the area we wanted to camp. Sadly, when we arrived the person that did camp there misinformed us as there are signs that tell you not to publically camp at the site. We did not want to break any rules so we decided to try to find a last minute place to sleep. Luckily, we found a place right in Houghton. We got to pass by a beautiful water front and a mini bridge. It was quite beautiful and I definitely would love to visit the city again. The inn was safely following protocals for Covid. We got our room key and went to our room. The pool room was open, but only a certain amount of people were allowed in at once. Luckily, it was super late so no one was in the pool area. We decided to stop by the jacuzzi to check it out. The room itsef was super clean and comfortable. It was definitely worth the price. I enjoyed our night stay. I would come back again in the future.

Our favorite place to stay when visiting Michigan Tech! Beautiful along the water, I always…read morerequest a room facing the water Complimentary breakfast is a bonus!!

Location and price were outstanding. Great pool, sauna and whirlpool overlooking the hills of…read moreHancock and Ripley! Hotel is right on the canal just east of the bridge. There is a complementary breakfast included in the dining area which was fantastic including fresh waffles, breakfast sandwiches, muffins, cereal, eggs, OJ, yoghurt, great coffee and more. Great seating area outside with multiple piers and benches. The Lobby was very nice too! Now why only 4 stars? (Considered 3 stars) The rooms are set up with the sink outside of the bathroom by the door with no toilet lid, so using the restroom and trying the change is quite challenging (light switch also on the outside of the bathroom) That was just an FYI.... The downside/weird experience was the housekeeping. When we first got into the room, all seemed well until we checked out the toilet and the prior occupants sh*t stains where in there. We asked the front desk to remedy, and the manager on duty told US to catch housekeeping in the morning. The next day, we did, and showed the employee what was wrong and actually tipped him $5 because we felt bad he had to clean it. When we got back to our room hours later, the sh*t stains were still there, the beds were not made and nothing cleaned.... only the garbage has been taken. We stayed 4 nights and NEVER got any room service and had to ask for more toilet paper and clean towels - even though the housekeeping team was up and down the hallway each morning when we left for the day. (We did not have a "Do not Disturb" sign on the door) when we finally said something the third night to the front desk, the manager on duty basically shrugged and said "Good help is hard to find" and gave us more towels and toilet paper. I have been to many hotels and have never experienced what occurred at this place. It was the strangest thing and obviously they cannot manage their housekeeping staff. I want to say that we will be back, however the lack of support and attention to basic housekeeping and responses from the front desk was weird and off putting.

Everything with the hotel went amazing! My flight was delayed out of Los Angeles and it put us a…read moreday behind. The "Hotels.com" app I used was useless and their customer service was terrible so I contacted the hotel directly and explained the problem (I didn't want to lose the reservation). The lady I spoke with was awesome and completely put me at ease with the situation. I didn't find out till the next day (when we finally arrived) that the lady's name is BRANDY (I hope I remembered correctly). When I did arrive at the hotel she was the best. She got me checked in and made sure that everything was up to expectations. The hotel was great. It was above clean and comfortable. The bed was comfortable. It's probably the cleanest and most comfortable hotel I've ever stayed at. THANK YOU BRANDY and thank you Ramadan by Wyndham Hancock Waterfront. I can't wait to come back next year!

We shappened to be in the city during Bridgr Fest which was super cool. The two ladies at the front…read morecounter were very nice. They gave us a list of events that were happening. They actually had a helicopter in the parking lot. We decided to get on the helicopter and take a short ride over the water. We ended up crossing the road and walking up to see the Bridge Fest parade. When we got back, we decided to go swimming. No one was at the pool. It is open until midnight for adults. We also got some breakfast in the morning. The food wasn't too bad. We enjoyed our stay. Our room was clean, bathrooms were clean, and the pool was clean. We would definitely come back again.

This place kicked me out, completely sober by the way, for making a light hearted joke about a…read morecoupon... They accept no funny business and when I call to ask WHY they kicked me out after a hard days work,, they simply hang up on me repeatedly... I work in a similar business but the way they treat their customers is simply appalling. I can understand if someone is TOO drunk to be served but I was completely sober and rejected after a simple light hearted joke about a coupon!!! Btw I was planning on tipping generously as I usually do, but due to the no service I will no longer tip at all! Unfortunate the way they treat their customers, as if they are all worthless in the long run.