He installed a small safe for me and came back at no charge when I couldn't figure out how to work…read morethe lock. Polite and fair priced, too.

We called around all Saturday morning to try to find a locksmith who could make a car key without…read morehaving copy,same day , and without having to wait hours for them to arrive or pay ridiculous fees for "programming" the key. He arrived promptly but the service it's self took way longer than expected. At one point we were going to give up and thank him for trying. Seemed like he bit off a little more than he could chew. After about 4-5 hours we had a new key for the car. We would definitely use their services again , hopefully not for this issue though

We had Country Safe and Lock out in April to change locks at our new home. Everything went well and…read morewe were very pleased with the service we recieved. Fast forward to today, 4 months later ... our toddler locked herself (accidentally) in our room. We have very old door knobs/locks on all of our interior doors. I knew if I called the fire department, they'd just break the door. I took a chance and called Country Safe and Locks and the owner (didn't catch the name) pulled over to the side of the road to trouble shoot with me. He didn't have to do that as he was on his way to an appointment and would gain nothing from helping me but he did. The only way to get the door unlocked without breaking it was to drill a hole where the lock would be on the back side and pop it open that way. My husband was able to do that quickly and we got the door unlocked. I can't express my appreciation enough!! Please give them a call and use their services. You won't be disappointed.

Called Country Safe . Had a wonderful experience! Wesley came out open door safe with no issues…read moreand no delay. The price was exactly what he quoted me on the phone. They did an outstanding job! As much as I never want to have to have my sweet Safe opene the had a wonderful experience! Wesley came out opened safe with no issues and no delay. The price was exactly what he quoted me on the phone. They did an outstanding job! As much as i don't want the safe to malfunction again If it did now I know who I can call. Don't delay I waited months with the Safe company trying to get them to fix it. now I know who to call. Thankyou Wesley you are awesome!

I walked into the store with a very old shelf pin for my Safe. They gave me one (although not…read moreexact) and bent the old one I had so that it would hopefully work. I was missing a pin, so the shelf was not usable. Before I left I set an appointment with them to come to my house to take care of an issue I had. They were able to accommodate me for the following day. Kevin called and informed me that he was on his way here and took care of my issue as well as fixed the shelf issue for me. He was a nice gentleman and professional. As a former property manager (who has used a number of locksmith's) in the management of residential homes, condo's, townhouses, duplexes, etc. I have to say that their pricing was very fair. I would highly recommend them. Sheryl F.

I had them come out to replace an old lock that the tenant took out and lost. They said they would…read moresearch the catalogs and find the lock. After 3 months and 3 phone calls they have ghosted me. A phone call back would have been nice. wouldn't Recommend !

Outstanding! We called at 4:00 pm on a Saturday. They responded promptly, immediately resolved…read moreour issue immediately, and actually improved the functionality of the locking system. Great service, great technician, and reasonable price.

Great service, modest price! We had five exterior doors with five separate keys. Now one key…read moreunlocks them all. The two showed up on time, did the job quickly, and were delightful to talk to. Highly recommended!

Smart, Savvy, Instructive, Pragmatic, Fair…read more I recently purchased a home in Governors Land in Williamsburg. It came with a highly sophisticated locking system installed by the previous owner. No local "smith" could deal with it. The manufacturer of the locking system recommended Lock Safe & Security. I had to deal with them; i had no choice. What I discovered was that lock experts who are certified to work with sophisticated systems are just better than 99% of the locksmiths in the world. But don't hear that as "over-priced" or "too sophisticated." Bruce White is a consummate professional with a wicked sense of humor. From the get go, he worked as a consultant not as a huckster. He spent considerable time working to understand our needs and to figure out how to bridge to those from the fortress the previous owner had set up. At no point did i ever feel he was trying to manipulate or "up sell" me. I am a grizzled New Yorker and was looking for the worst. He asks great questions, provides a range of alternatives, and simply gives you confidence that this is a guy who plays in a league most lock experts do not. We were so impressed, that we asked him to spec and the install a fire and burglar rated safe in our house. He was enormously helpful in suggesting alternatives, and worked hard to make sure we were investing in what we needed, nothing more or less, and the safe is installed in our home. If you want real quality and value then this is your guy. I recommend him without hesitation. This is a "local guy" who brings cutting edge solutions.

I called Bruce in the morning this week to try to schedule two homes, not very close together to…read morecoordinate when he might be able to help some new clients. Not only did he answer the phone, he called the people right away and made it a priority to take care of them the same day. That's great service and willing to work attitude that separates the professional from the mediocre. Thanks Bruce!

A wonderful experience with Browns today. The Schlage deadbolt and handset on my front door was…read moreacting up. Stewart Brown returned my call the same day and sent out a technician at 9am the next morning. Dirk was the tech and I found him to be warm, likable, and skilled. He listened to me as I explained the problem and crafted a creative solution. Very pleased with the service and the solution!

clearly Brown's does not need my business. i can't remember the last time I have been met with such…read morerude and abrupt behavior. I wanted to repurchase a keypad lock Brown's installed for me several years ago. I didn't go in to complain. the tall office worker seemed annoyed I walked in. I tell him why I was there, explaining the one installed now worked sporadically. He was curt when he demanded "so is this a service call or installation?" It never occurred to me to get a service call so I reply," you are the expert, what should I do." He says he is not an expert, "just tell me what you want." He seemed irritated and annoyed. So I walked out. I will never recommend this company again.