Love the mobile app! Professional service and convenient locations. Very pleased with my banking…read moreexperience at BOC

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

I've been a customer for a few years now, since 5 star bought out first Niagara. I'm not giving 5…read morestars because I think some bigger national banks have a better website and online banking experience. But, both local branches here in Batavia are great. The staff is extremely helpful. I can call on the phone with a question and have my call answered and problem resolved within minutes. When my debit card was compromised, fraud alert texted me right away and I was able to go to my local branch and get a new debit card immediately, and my money refunded. We have both personal and business checking accounts and a line of credit with five star, and have been happy with it all.

If I could give this bank zero stars, I would. This bank is horrible. I would not recommend it to…read moreanyone. Their customer service has steadily declined over the years. It seems the bigger they get, the worse it gets. I just used their bill pay service for the first time and it was a terrible experience. My payment was processed and deducted from my account the day it was due, however, it was listed on my account as a day late and they charged me for a late fee. I called to have the late fee reversed, which they did, then a week later I get a letter from their collection department even though my payment had been made ON TIME. The collection lady I spoke to was the rudest, most condescending person I have ever spoken to in my life. I was so angry, I went to my local branch in Batavia and filed a complaint. I finally got a response two weeks later stating they followed the proper procedure and they did nothing wrong. No apology, no nothing. After being a customer with this bank for 16 years, I will be closing my account and going to a different bank.

These have to be hands-down the nicest, and most accommodating banking staff I've ever met…read more Everyone from the branch manager to the teller was super nice and very accommodating considering my mother's circumstances. My mother, in a nearby nursing home, was unable to get out of the car, per restrictions from her physical therapist. The branch manager, Nancy, explained in the phone what documents were necessary, and what exactly needed my and my mother's signature. She explained the process and how long it would take, and though she had a meeting scheduled the next morning when I was going to bring my mother, she personally alerted her staff, so everyone knew the situation and what needed to be done. When I walked in, I was greeted by one of the tellers who immediately said oh you must be Eileen. She had the paperwork from Nancy all ready to go, showed me where the documents needed signatures, and walked out to the car with me to meet my mother. She patiently explained everything in detail to my mother and made sure that my mother understood everything and the process. The branch manager was just getting out of her car and hustled over to introduce herself to us. She walked the paperwork, the teller and me directly back to her office to process it herself. I can't praise the staff enough for being so kind, patient, accommodating and thoroughly professional. This is a large, open, bright and Erie Bank. There's computer screen at the reception desk and you use the touchscreen to enter in your name and then have a seat to the left or to the right or you can sit in upholstered chairs and watch TV in little living room like settings. They take walk-ins as well as appointments and they have a financial advisor on staff for investments. I intend to rejoin this Credit Union as a member.