This is a very nice bank conveniently located on Central Road in Dunkirk. They have a private…read moreparking lot. They have a drive-through teller and drive through ATM. They are very helpful with printing off bank statements needed for record keeping. They have reasonable hours. It is a nice clean comfortable place to do your banking.

Shady fees are constantly used to make your account go negative, even when you expect to have money…read morein your account. Depositing a check and receiving cash back puts your account in the negative and causes you to get overdraft fees even though your balance shows hundreds of dollars in it. The worst bank I've ever used. DO NOT OPEN ACCOUNT HERE.

Banks vs Credit Unions and IMO - Credit Unions win out every time and this one is no exception to…read morethe rule - especially at this location. Though the entrance to getting into the credit union has changed a bit - it's right inside LSH and the staff make it easier to deal with, because they know you by your name - have your information memorized and can take care of any task in the most timely manner ever! Getting a car loan or any type of loan is by far the easiest I've ever done when I deal with Joanne - she's been there since we first became members and makes every transaction seem like nothing. I've been to other banks and credit unions and sometimes they just don't make you feel like they are happy to see you - this isn't the case at this branch and it hasn't been the case at SUNY Fredonia either. Sure there may be that occasional bad teller, but over the years - this place has always been my home town financial institution!

Thanks to SUNY Fredonia FCU, my husband and I were able to finance a "new" (new to us) vehicle w/…read morethe lowest APR rates around. I mean LOW APR rates. When your financial advisor tells you it's better to keep your money invested because the APR rates on financing a car is so low, he's absolutely right. Before you even think about car shopping (if you're fortunate enough to be a member), come to this place and have Cara (or Laura) help you out. It worked wonders when it came to being able to negotiate w/ slimy car dealers. Because why? Because none of them could beat SUNY Fredonia FCU's rates! Gotta love this place! Thank you guys for all your help w/ our car loan! I am so glad to be a part of this credit union. Not only do they offer great rates, they offer AWESOME customer service too. Is it even possible to love a financial institution nowadays? This place will change your mind.

BEWARE - This bank is fraudulent. Their appraisal of the home I was trying to purchase cost me my…read moremortgage, and they never even sent me a copy! There is zero proof that this appraisal took place. They won't send me a copy nor a refund. I am out almost a thousand dollars with ZERO to show for it. I have called and left voicemails for Katie Reilly, branch manager Magdalena Dye, and vice president Beverly Sutton. They have avoided my calls and have not responded. I want a refund and to see proof of this appraisal. It is terrifying and vicious that a bank would play games with someone's housing - especially during a pandemic.