We use this bank. I hardly ever go in. The drive thru is very efficient however the entrance is…read moredangerous. They should close the entrance that is closest to the intersection. It much safer to go in the further one and just loop around the building. Three stars just because I often almost get hit coming and going from this bank. Bad traffic patterns.

Made an appointment online to meet with a personal banker. The staff was extremely friendly offered…read moreus a bottle water while we waited. We arrived a little early. Colton was fantastic at helping us open an account.

Excellent branch! Chris and his team are the friendliest I've met at a HNB branch or bank in…read moregeneral, and so helpful to get what I needed done. I'd recommend anyone to drop by here to share a laugh, have cheerful and genuine service for banking. Great team, guys!

Even though this bank is currently located inside of a giant eagle it's ours are fantastic the…read moreemployees are reliable and trustworthy I do all my banking through this bank and will not look anywhere else for any of my banking needs

Good Afternoon, I would like to make you aware of an issue…read moreI am having with our Girl Scout Troop account. In December, when preparing our Troop Finance Report, I noticed that there were monthly $35 fees being charged. I went into the bank on January 7th to discuss closing the account because we cannot afford those monthly fees. I spoke with Dominic Gray who said the Fifth Third changed all checking accounts to Business Elite in October. Our account should have been designated as non-profit and not changed. Both of these are mistakes that Fifth Third made as we never asked for our account type to be changed.  Dominic stated that Fifth Third doesn't have the necessary non-profit documents on file and I need to get them. I received the documents and went to the Fifth Third branch on Hamilton Road on February 12th to give them to Mr. Gray. He was not there. Ms. Cheryl Taylor was in her office and never attempted to help. She passed me off to 'The New Guy'. He was not in his office but I was left to wait for him. He never came back and finally, after quite some time, Ms. Taylor asked what I needed. I explained the situation. She only checked to see if the fees where reversed and said they had been. She told me 'The New Guy' would handle the documents and the rest. He still never came back to his desk but, instead of helping me, Ms. Taylor went to look for him. When she couldn't find him, instead of stepping in and helping me, I was told to email the non-profit documents to her. I waited to confirm she received the email and she verified that she had and appeared to open the documents. She then told me she would give them to Mr. Gray. On February 19th, I went in to the Fifth Third branch on Main Street in New Albany. I spoke with Jana Sullinger. She said that she would speak with her Regional Manager to get this resolved. She said that nothing has been refunded past the original $50 that Mr. Gray was supposed to refund. This means that what Ms. Taylor said was not accurate. Ms. Sullinger also mentioned that Mr. Gray no longer works at Fifth Third so I am not sure if the documents were reviewed or simply deleted. I was supposed to hear from the Regional Manager this week but I am still waiting. I did stop by the Main Street branch today (February 26th) and spoke with Tracy Lewis. She was unable to do anything but said she would let Ms. Sullinger and the Regional Manager know of the situation. I attempted to send the non-profit documents to her as well. Although Ms. Lewis was able to receive the email, the documents were not coming through as attachments. I did not close the account back in January because I thought it would get fixed and we would not continue to be charged fees and, hopefully, we would have gotten refunded since this was Fifth Third's mistake. For a Girl Scout Troop, the remaining $100 in fees that Fifth Third cannot or will not resolve is the majority cost of an activity that we can no longer do like the horseback riding trip the girls wanted to take this Spring. It is also the difference between being able to pay for the gas for our camping trips, making trips affordable so each girl can attend, or even being able to feed the girls when we go on these trips. I cannot even reserve our spot at the Mall Lock In at the end of March because Girl Scout Council wants Troop transactions separate from personal funds so I cannot use my private card while waiting to get this fixed and I cannot use the Troop bank card because the account is screwed up. We do not have an income outside of cookie sales for which we only get 70 cents per box and the Fall Product Sale which yields about the same. These girls have been selling cookies this season but now, I have to tell them to push harder because our bank is draining our account.  It is sad this has taken this long and there is NO end in sight. It is even worse that nobody at Fifth Third cares how this is impacting girls that use these outings to hang out with friends and build relationships. I would have closed the account back in January to prevent continued fees but each Fifth Third employee that I spoke with made it sound like they would work to resolve the problem to only find out it hasn't been.

Fifth third takes advantage of their customers when ever possible with overdraft fees. I closed my…read moreaccount with them seven years ago for that reason and just now found out they are after me for another 1000.00 news to me because they didn't take enough of my money already. They are not to be trusted!!!

I love this location. The staff is helpful. They have a nice updated ATM in the lobby. The only…read moredown fall is they don't have a drive through.

People were fine but this is about as stupid a business model I can think of considering they…read moreclosed the New Albany branch I was going to. Now stuck with doing the traffic gauntlet to do banking with them. Considering moving the money come Jan 2me.

This branch have very Profisional and helpful Officer.Hes name is ROMESH Hes very helpful very…read morepolite.this my first chase bank visit and account. Before i have 4 different bank.but i think chase and Romesh best good. Thk Romesh

It's a-ok. Close to home, it's pretty convenient. About half of my visits, one of the two…read moredrive-through ATMs is down.

An absolute disaster of a bank. I've been trying to complete a simple out-of-state title transfer…read morefor over 45 days, and I'm no closer to getting it resolved than when I started. My temporary plate expires on Monday, which means I won't even be able to legally drive my vehicle until they finally process the transfer. I've spoken with at least eight different customer support representatives, many of whom struggled to communicate in English, and I've received a different, and often completely inaccurate, story every single time. No one seems to know what they're doing, and no one takes ownership of the issue. This level of incompetence is unbelievable. What should have been a routine transaction has turned into a six-week nightmare because of this bank's broken processes and nonexistent customer service. If this is how they operate, they have no business handling customers' finances.

Always friendly staff great to work with and are very reasonable when there is an issue inside the…read morebanks are now back open and they are following all CDC recommendations when it comes to COVID-19 everyone's wearing a mask social distancing and hand sanitizer is located all over the place

Waited an hour to open an account. They did not ask who was next and skipped us twice! We had two…read morekids with us. It was beyond rude.

Convenient and easy to get to. BUT, they seem to have persistent staffing issues. They are always…read moreprofessional and friendly

Horrible service, incompetence is too kind. This bank has the worst customer service of any bank…read moreI've encountered in 40+ years of bank business. IF you manage to get through their call center, the service only gets worse. You'll get answers to shut you up, not solve anything. You'll likely get left on hold until your phone battery dies. If you supply them with legal documentation or paperwork, it'll likely be ignored so they can go ahead and do things according to their procedures without letting you know what those procedures are. They should be the last bank you think of, period.

Left one - that location is crap. And so is all of 5/3 because if you do put in a complaint with…read morethe ceo, they direct you to the useless customer service. Customer service was not needed in my case. This location is just crap. Corporate is crap.

The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!

I worked with Touseef at the CFBank headquarters branch and had the best experience with personal…read morebanking, he went above and beyond to help me with a transaction. CFBank is really a boutique bank with great employees who understands the needs of the client.

Unresponsive to voice messages. Feel like I'm doing them a favor. Need to go in person…read more Inconvenient locations.