This is my go-to Chase location and every time I've been here it's been nothing but excellent…read moreservice. Not even just standard, get what I came for service... like ... really exceptionally friendly, welcoming bankers that actually seem like they enjoy their job and helping the customers coming in! I wouldn't usually expect to think about banks as offering anything other than just standard service, but this one has done just that, so for you Chase Sunbury... you get 5 stars! :)

Recently purchased a second home, financed through Chase. Terrible experience overall...not nearly…read moreas easy as other mortgage lenders we've used in the past. Then today I received an email saying that a letter they sent to our second home was returned as undeliverable, and to update our information by clicking on the link. The link didn't work. Here's the issue: the only phone number provided in the email to speak with a real person was for Spanish-speakers. It was listed at the end of a paragraph written in Spanish. No other phone number given in the entire email. Called the number, and everything was in Spanish. Hit "0" to speak to a real person and, yep, Spanish. Why is a phone number for a real person provided for Spanish speakers but not for English speakers?!?

If you are looking for a bank to call your personal bank, this is definitely it!…read more The tellers are friendly and exceptionally helpful! They make you feel as if you are part of the family and remember those little details from prior conversations that make you feel valued.

Have been a PNC customer for 15+ years but I am now preparing to change banks (and all my online…read morebanking activities - not something I relish doing but the time has come!) Have a money oarket and checking acct - usually carry a combined balance of $10,000+. Today I find a "calculated service charge D1" taken from my account. Had to call to find out what that was ... I have to average $20,000 in my combined accounts each month to avoid this fee. Never had it before but now it shows up! This in addition to the fact that PNC has greatly reduced the number of live bodies in my local branch so if I go there for something like a notarized signature I often cannot get one. The second closest branch has closed their drive through. So more charges, less services. I'll be a former customer as soon as I can set up a new account.

The people at the branch are great, but that is where it ends. Every time I call customer service…read moreI speak with a poorly trained, uninformed person who completely lacks common sense. My latest call took place after receiving a security code that I didn't request. This means that somebody has used my login credentials. A very serious security concern. The PNC customer service rep told me to just ignore it. Dangerous! Another time I called about a transaction that I did not recognize (numbers didn't match up). I was told to contest the transaction. Fortunately, I didn't follow their advice because the transaction was a transfer to pay my PNC credit card bill. That information should have been obvious to them. If you think you will ever have to contact customer service, do not choose PNC.

Excellent Bank (PNC location in front of Meijer)!…read more We recently needed to get a HELOC (we're building before selling current home). Started process thru different bank and it was a nightmare!! Decided to give PNC a try - to move our regular checking and savings accounts to - as well as apply for HELOC thru them. We are SO SO GLAD we did!! Everyone at PNC has been pleasant and responsive - from opening accounts to working with a personal banker by the name of Brian on the HELOC (and Cody online). Brian is EXCELLENT!! Highly recommend him! The whole process went quickly and smoothly - THIS is what banking should be ALL ABOUT - helping your customers! Thus far we're extremely pleased and would recommend this PNC location for sure!!!

Went through the drive thru as I just wanted to cash a check without getting into the rain. Line…read moremoved quickly and all three lanes were open. All are also covered lanes so no rain to mess with. The speaker was a bit hard to hear over the rain, but didn't needd to talk much for this anyway. Seemed friendly. Pen was available in the cup and the parking lot had no issues like pot holes. No issues or concerns.

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

These girls that work at this bank are awesome. They've been so nice & helpful through helping with…read moremy mother's estate & banking. ANGIE is the best. Than you so much for your partience! 5 Stars All Day Long!

From the owner: We're a family of community banking teams driven by strong, local leadership. We combine the…read moreresources of a national bank with reliable, personalized service that's led to relationships spanning generations. Our size and strength give you flexible banking options including extensive branch and ATM coverage, as well as secure digital services to help you manage your money anytime, anywhere. We believe you should bank the way you want, so whether it's a home or vehicle loan, business loan or line of credit, your financial goals are our top priority. From personal connections to large partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. Member FDIC | Equal Housing Lender

My parents always used PNB and I have, also. The Granville Branch is my favorite because I have…read morelived and worked there. Friendly, helpful people who care about my needs and know their business (and mine!). I have dealt with some other area banks for work and other reasons, but have not really been pleased with them or some of their policies. I recently had a fraud alert and was able to call someone to head off problems and even delete things from my cellphone that had been installed remotely. Very grateful for that!!

There are better options for the average person who needs banking, especially if you're out of…read morestate. I generally use Citizens Bank as it's widely available from where I come from. However, it's nonexistent in Ohio. I tried Park National for a little bit and was unsatisfied. Once I left for summer, I got a call weeks later saying I overdrafted and owe the bank around $300 dollars. I disputed and argued and it turns out it was their mistake. Chase is right across the street, and they give you $25 bucks for starting an account if you start it at the start of the school year! I'm sure Park National is good for in-state users, but if you're out of state, there are better options!