My wife and I are retired and living on Social Security income. We used to own a business for many…read moreyears but turned it over to my sons when we retired. My wife and I made an appointment with Gibson Tax Services to review our documentation to have them prepare and file our 2025 return. The appointment was set almost two weeks from my call to request. We met with Ben for our appointment and he reviewed our documents which only consisted of our two 1099's from Soc. Sec. and some other documentation I furnished from the business. It was a very short meeting in which Ben reviewed the 1099's and the other documentation I brought and said OK. We left without any explanation of how long it would be before our taxes would be filed or if we needed to follow up. I just assumed they would be filed within a week or so. Two weeks later, when I had not heard anything from Gibson Tax Services, I decided to call them. They answered the call; I identified myself and told her that I was following up to learn the progress of our return. She looked our file up on her computer and said, "Ben is still working on it and as soon as he has finished with it, we will let you know." I was hoping for more information, but I said OK and hung up. At the end of the third week, when I had not heard anything from Gibson Tax Services, I called back. Again, I identified myself and told her that I was following up to learn the progress of our return. She looked our file up on her computer and said, "Ben is still working on it and as soon as he has finished with it, we will let you know." I asked if there was a problem and she said that if there is, Ben would be in contact. I reminded her that it had been 3 weeks and she replied, "as soon as they are done, we will let you know." Her tone never changed. She was pleasant, upbeat and I basically felt like she was completely ignoring my concern. At the end of the fourth week, when I had not heard anything from Gibson Tax Services, I called back again. This time I was a little more aggressive but was still given the same cookie cutter responses. Again, her tone was pleasant and upbeat, but she never offered an apology (so I assumed this was normal) or showed any concern. I then got a little short with her and asked if there was someone else, I could speak to and again (with the same pleasant upbeat tone) said she would let them know I had called to check on my returns. I was mad so I said, "that's it, this is the kind of customer service you provide." She did not answer, there was a long pause and I hung up. This call was on Friday. The following Monday I decided to pick up my documents/files to take them to another tax service that I had contacted to prepare/file my returns. When I showed up to request my tax documents, they acted as though it was common. No questions, after a small wait while they located them, just here you go. I had already made an appointment at Denver Tax Services for later that week. When we arrived at Denver Tax Services, we were met by Kendell, who took us to his desk without any wait, reviewed our documents, explained everything very thoroughly, then completed our return and filed it electronically while we sat in front of him. Later that evening, I received two separate emails, one from the State and the other from the IRS that each return had been received and accepted. I would definitely not recommend Gibson Tax Service after my experience with them but would highly recommend Denver Tax Services. J. V. Wilson Denver, NC

Years of doing business with Pat and Ben, they are awesome to work with and they do a great job at…read morea good price.

They are down to earth and excellent to work with. Very efficient, great communications and very…read morethorough. Would highly recommend!

Matt Coffee is the best accountant I've ever dealt with. 100% satisfaction. If I could leave 10…read morestars, I would. It's never been easier, quicker or better.

We have used Matt Coffey for our buisness taxes for many years and have been very pleased with his…read moreservices. I know many small buisness owners that use Matt for both buisness and personal tax services and have been very pleased with his work. No one likes to pay taxes, but Matt makes the process very seamless. I have and will continue to recommend him to other business owners.

After ending a 10 year relationship with ABC Tax Services in Lincolnton because of horrible…read morecustomer service, we were looking for another tax service to prepare our taxes. Was in Wal-Mart here in Denver around around 1:30 pm Friday 3/9/18 so I thought I would inquire what it would cost for Jackson Hewitt to do our taxes. Walked up to the booth and the woman on duty was leaning back in her chair on her cell phone on a personal conversation because she was talking with someone about her up coming trip to Asheville. I stood there for several minutes and not one time did she acknowledge me or tell the person on the phone she needed to hang up because she had a customer waiting. After several minutes of waiting and she was showing no sign of getting off of the phone or offering to help me, I walked off. That's no way to run a business. I was not going to stand there and be ignored while you chit chatted on the phone. If you don't want my business that's fine, I'm not going to beg you to take it. We work hard for our money and you get one shot in our book and if you blow it, your done. Well, you blew it Jackson Hewitt and we will never use your company to prepare our taxes because your representative that day thought it was more important to plan her trip to Asheville than to wait on a customer.

Extremely professional and very quick. They even helped with mailing and making sure the…read morefingerprints were perfect for them to be accepted. Obi was the best. Thanks again!

Initially I was frustrated because no one had arrived for my appointment after 30 minutes. Come…read moreto find out they had some unavoidable logistical problems with another client. Anyway the manager came in ON HIS DAY OFF to take care of me. He apologized profusely for the delay and did not charge me anything as a way of making it right. I was very impressed with his professionalism and thoroughness. I would definitely use their service again.

Wow! Joynt Ventures DELIVERS! Literally! I had a special project with a special timeline. I needed…read morea printer who could print a job early in the morning and deliver the copies within a couple of hours. Raven at Joynt Ventures gave me exactly what I needed and on time! Flexibility, quality, and reliability! I will go back to this company again and again. Five stars!

From the owner: Joynt Ventures' mission is to provide outstanding customer service to you by upholding the promise…read moreto deliver quality, be efficient, and by showing honesty through the work. No matter what! Joynt Ventures offers excitement and passion in the work for clients. With the drive and motivation, JV encourages you to check out our services (documentation service, candle making, bookkeeping, and tax preparation. From notarizing your documents to preparing your tax return, I assure you that I will Deliver on the Promise of keeping you satisfied and be the solution for your needs. Trust in Joynt Ventures and I will get the job done.