My experience with Melanie at KeyOpp as the selling broker as well as owner and renovator on our recent home purchase was extremely negative. While the house appeared beautiful, there was a significant issue with the "approved plans" that were prominently featured in the listing and marketing materials. After signing title but before closing, Melanie informed us that these plans weren't actually approved - they were still in the permitting process with outstanding comments and she would not commit to them ever being approved. This revelation forced us to halt escrow, hire professionals to investigate, and find emergency housing since we'd already given up our previous home. Communication from the agents has been consistently poor, and two months after closing, we still didn't have the approved plans we were led to believe came with the house. We have also discovered additional issues such as concealed plumbing problems, deceptively recovered asbestos, a concealed leaking roof, and other deliberately misleading house conditions. Based on this experience, I'd recommend potential clients carefully verify all claims when working with this agent. read more

Melanie and Lawrence are great teams! We were moving down from San Francisco to SoCal in June 2023, but our condo in SF had a leak and manifested mold in the bedroom. HOA won't let us fix it on our own, and we needed to wait for the board to approve it before they would fix it. All the negotiations and communication would not be possible if it wasn't Melanie and her team since we're in SoCal already. She and her team even helped us fix up and staged our condo and made it more presentable. HOA went through lots of issues itself, and our place was finally finished with the wall restoration in February 2024. But the reserve was empty, and other problems arised. The insurance company dropped the community, and HOA had a second line insurance that the lending company won't accept. We couldn't wait anymore, but we started to look for a place to purchase in SoCal. As we went into escrow, our lending company in SoCal said we had to rent out our SF condo. So Melanie passed our case to Lawrence, the owner and head of the property management in the company. He and his team started to help us start the process of getting our condo rented out. Thank God that as we're going through escrow, because of all the work that Melanie and her team put in, an all cash buyer chose our unit among the other 3 units in our community. Our escrow in SoCal was able to go through because of this. Throughout the whole process, Melanie, Lawrence, and their teams were professional, communicative, informative, and with integrity. They're God sent to us, and I would recommend them to anyone who needs a real estate agent or a property manager. Thank you so much for all your help, Melanie and Lawrence! read more

There is only 1 quality that matters at the end of the day with your agent - do you trust them with your life? And that is why we chose to work with Melanie Leung - we trust her. Having sold several homes for our family over the last decade, we knew that we had to turn to Melanie to handle our last sale. Melanie is the kind of agent who doesn't force her suggestions onto you. She will lay out all the possible options for you to consider, and empower you to feel confident about the decision. She went above and beyond when it came to making sure every single detail came together to make our sale. She's also very ethical - always thinking through the buyer's POV and the sellers POV. And you know you're working with the best agent when they can leverage their own construction remodeling network. For example, finding contractors right now can be impossible and that can make or break your sale. Melanie removed that roadblock by finding one of her contractors to come all the way out to our location. If it wasn't for that, I'm not sure we would even have completed our project on time. Melanie was super patient with her entire approach. She is truly a professional and human in every interaction. She's not an annoying real estate agent who just wants to push you through their machine. So if you have a choice of who to work with, pick Melanie. You can trust her judgement and intuition. read more

Melanie and her team were very helpful and instrumental in getting this house ready for sale, no detail was to small to be left unattended, Staging was done professionally and we received 3 offers after the second week-end open house event . The house has been sold without any problems . I can highly recommend Melanie Leung and her team , especially for the Sunset and Richmond district of San Francisco . read more

After evaluating our options for an agent, we knew from the moment that we met Melanie that we wanted to work with her. She was highly professional and knowledgeable, as well as warm and genuine. She was available any time we needed her, and worked tirelessly for us. We listed and sold our single family home with her, and she also represented us in the purchase of our new loft. Through both transactions, we got to know her team, including Lawrence, who were all consummate professionals - with attention to detail and entirely client focused. The closes both went smoothly and were seamless. Melanie, Lawrence and team were absolutely to delightful with, and although we don't plan to do another transaction soon, we wish we could, so we could have the opportunity to work them again! We truly feel that we made two great friends through this process. Highly recommend! read more

My husband and I met Melanie over four years ago when she was a listing agent on a condo we viewed. Since that time we have run into her and her team at a few other open houses. At the time we were not sure where we wanted to purchase. We also attended a home buyer seminar hosted by Melanie and her team which we found to be very helpful. They were very organized and explained from start to finish what it would be like to purchase a home. We decided earlier this year that it was time to start seriously looking for a home to purchase for our growing family. We had a discussion about who we should work with and decided quickly that we wanted to connect with Melanie as our real estate agent. Melanie was always very professional and knowledgeable about the areas that we were interested in buying a home. She always took the time to answer our questions and worked with our comfort level. Being first time home buyers, we were not completely sure what we wanted in our first home. Melanie and Lawrence showed us many houses during our search with all the COVID 19 precautions and protocols in place. Afraid that we were being too "picky," Melanie reassured us that we should take our time in searching for the right home for us and that the right home would come along. We never felt pressured and Melanie made sure to check in with us to ensure we were within our comfort zone and worked with our pace. We were able to get our home with the first offer that we made. Melanie definitely helped guide us during our home buying experience from start to finish and walked us through each step of the way. Melanie was also great about asking about how we felt about each house (ups and downs) and would also give us ideas about the potential of the properties we viewed. We would highly recommend Melanie and her team. read more

I have interviewed a couple of real estate agent when the time i need to sell my house. After talking to all of them i decided to choose her over the other agents because she is able to provide the services what other agents are unable to provide and she has the "IT" factor. She is very knowledgeable, professional, very detail and provide me a realistic strategic plan on how to market the house. I like the way how she draws out plans, set up calendar dates from fixing the house up/staging/professional photographer/openhouse to accepting offers. Our open house is one of the most successful ones in the neighborhood and we got multiple bids and went pending within 10 days. I would highly recommend anyone if they decide to buy/sell house with melanie, you will not regret it. read more

Knowledgeable, professional and, most importantly, very thoughtful. Melanie takes the time to understand your needs and vision and works hard to make it happen. As a first-time home buyer, working with Melanie was a great experience - she explained everything thoroughly and eased each step of the way. read more

Melanie is someone that I can trust and rely on. This is the second home Melanie has helped me sell. , She gave me wonderful guidance through the process. She is very professional, knowledgeable, and is able to give excellent suggestions. Melanie really cares about her customers, and is always available to answer any questions and concerns. I highly recommend Melanie to anyone who needs a real estate agent! read more

It has been my pleasure to work with Melanie for the sale of my home. I was moving to Vegas and did not have time to deal with renovating the house and get it ready to put on the market. Melanie has done it all, coordinating with contractors. Working with the design firm to get the drawings and permits in place. Picking out the finishes and cabinets. You name it, she help me did it. The house showed beautifully and we got an offer even before it came on the market. We got 18 offers in 5 days. We worked with her on pricing and her advice during the process has been essential to the interest we got in the house. We sold way more than asking. I would highly recommend Melanie and Sequoia Real Estate for all your real estate needs. She has gone above and beyond to help me with my home sale. I cannot thank Melanie enough for making this experience easy and painless. She is a godsend. Thank you Melanie for all your hard work. read more

I first worked with Melanie in 2009 when she helped me find my first home. I had a tight budget so the search took a while, but she was very patient and persistent in searching for the right house for me. Based on her knowledge of the area, while also considering future market value, she guided me to an opportunity I had not considered before. She was a tough negotiator and got the seller to include several expensive repairs as part of the deal. As a result, I was able to find a home that not only met my needs but also served as a good investment for the future. Fast forward to 2015...we now had a growing family and needed a bigger house. We were lucky enough to purchase one directly from a family friend, but we needed to sell our current home ASAP. We reached out to Melanie again, who came over to help us come up with a plan. Her exceptional experience, resources, and track record of selling properties for top dollar was INVALUABLE. We thought we had to do a bunch of things to the house in order to sell, but Melanie recommended that we save our money. Instead, she made a list of the repairs and improvements we should focus on to provide the most "bang for the buck". Melanie also knew that we had a toddler and newborn(!) to juggle, in addition to moving to the new house and selling the old one, so she tried to make the process as easy as possible. She brought in her team of landscapers, painters, and repairmen and told them exactly what they needed to do. Since we were still in the process of getting a loan, Melanie also suggested that she pay for all the expenses and roll them into the sale so that the bank wouldn't see a lot of money flowing out of our account. The way she cares about and proactively addresses the needs of her clients is one of the most impressive things about having Melanie as your agent. She even brought breakfast over for our family! The process of moving out and selling the house was still tough (especially while being severely sleep deprived!) but Melanie definitely made it a lot less stressful. Once the house was ready, Melanie took care of everything and kept us updated on the progress. Her marketing and negotiation strategies were extremely effective, and we were able to sell the house quickly, and for much more than we expected. I will absolutely work with Melanie for any buying, selling, or investment needs in the future, and I highly recommend her without any reservations. You will not find anyone better to have on your side---she is THE BEST! read more

Melanie is the nicest, most professional realtor that I have ever met. She has helped me and several of my family members. She is the best!!! read more

This testimonial is long overdue! We had been looking for a single family home and met Melanie and her husband Lawrence at an open house. We really liked their energy so decided to switch brokers and try working with them. We were very specific with what we were looking for - not only in terms of the actual home, but also the side of the street that we wanted it on (facing west), how far out in the avenues (not going past 20th avenue), the neighbors on the block (not wanting to have a corner store or laundromat), the actual block numbers (0-100 and 600-700 blocks only), etc. It felt like an impossible situation! What we liked about Melanie aside from her upbeat attitude and obvious knowledge of the industry is that she was very patient and wasn't pushy with us. She understood the criteria, showed us so many homes, and met up with us every single week. There were times when we'd feel like compromising on our criteria and say "maybe we should bid on this one?" But she would always say "no, let's not compromise. This one isn't it. We will find you what you want. Let's be patient." We loved that no pressure approach. She didn't want us to settle. She had confidence that she would find us our forever home. Not only was she relying on homes that were listed on the market, she actually had her team write letters to owners on certain blocks that we liked, to try and see if they'd want to sell. Melanie and her team worked so hard for us! They scoured the marketplace, answered every phone call/text/email, and all the while, making sure we were not feeling discouraged in our search. She assured us at every turn that we would find out perfect home - and guess what? We did. She found us exactly what we had talked to her and Lawrence about during our first meeting at that random open house that my husband and I wandered into. What a lucky day that was! We are so so grateful to Melanie and her team because she never gave up, never allowed us to settle, worked tirelessly on our behalf, and all with a smile and positive attitude. We couldn't have found a better realtor to work with us and now, we have our new home AND even better, consider Melanie and Lawrence as friends. We highly recommend working with her! read more

It is such a pleasure to work with someone who is good at their job and clearly enjoys it. Working with Melanie gave us the opportunity to see this in action. She is passionate about helping families find a good fit for them, and she is a fierce negotiator to make sure that it is the best deal possible. She is clearly working in your interest and will detail all of the potential issues and what may need to be addressed with a home. We were particularly impressed with how she was able to move quickly to get expert opinions from contractors on a few structural issues the morning bids were due (even after the due date was moved up a day!) so that we could confidently make an offer. She was supportive through the entire process, offering vendors and other support to help ease the transition from one home to another. We are so grateful to her -- and her entire team -- for the exceedingly high level of service she provided and the competence and confidence she displayed as we navigated this deal. read more

Melanie is very professional and her communication is on point! We have shot a few videos for her so far and she's always clear as to what she wants so we can deliver her a product she is happy with. It's always a pleasure to work with Melanie and we always look forward to it!!! read more

Melanie was referred to me by my co-worker at the office whom she helped purchase a home over 10 years ago. The realtor that I was going to be working with didn't work out. Melanie and her team helped us find our dream home. The first time that I met with her, she showed my husband a few properties in Castro Valley to get an understanding of what we wanted and she provided pros/cons to each of the home. With limited inventory and high demand, we were starting to get a bit discouraged, but she continually gave us hope. Finally, we landed on our dream home and we couldn't be happier beating out 17 other offers. We initially wanted to offer more to guarantee the sale, but she told us confidently that this number should be ok. She was definitely on our side the entire way and fought hard for us. My daughter, only 2 years of age during our walk-through chose her room. We are so excited and will definitely recommend her to all our friends and family. read more