Horrible customer service. They will never return your phone calls or emails. I feel as if I was scammed into applying for a property that (JORDAN ADMITED WAS ALREADY IN A PENDING STATUS AT THE TIME OF OUR APPLICATIONS) was never going to be available in the first place. I contacted Hannah and she was the only person who answered the phone and returned my email. Jordan was rude, unprofessional, and disrespectful. Don't waste your time trying to get ahold of these guys, triple verify with a human - SOPHIE IS AN AI CHAT BOT (Hannah admitted that to me) - that the location is actually real and isn't already pending. I wish I could give them 0 stars. read more

Okay so where do I begin we we moved in February 2025 3 days later sewage and everything starts coming out from under the toilet can't run the shower can't run the bathroom sink can't run the kitchen sink without it all flowing over into the house It took them over a month to completely fix the issue we were left without plumbing of any nature being able to be used for upwards of a month key renter did not adjust rent for the inconvenience they did not relocate us for the inconvenience and we've had constant issues with the house since then We've had issues with the front door opening and closing We've had issues with the garage door opening and closing We've had random plumbing issues this entire time most recently a 4-week stent of water setting in our sink and all of the drains in the house backing up My closet door has been falling off the hinges since the day I moved in key renter still refuses to fix it We've had issues with their plumbers coming out and breaking our property as well as leaving the gate completely open after they leave and we have dogs as well as they secured fencing with a zip ties in the wind blew it open we didn't know and our dog got out and random other little issues the entire one and a half years we've lived here recently our toilet backed up and we was told by Dan Merced of key Renrte Tulsa that he would not send anybody out until we claimed financial responsibility in that he cited that we owe rent as if that's a reason to not address a single toilet only in the house not flushing or working properly and left us without a working toilet for 2 days due to us not claiming financial responsibility and rent being owed he initially also said he would prorate the first month's rent since we moved in halfway through the month upon asking him he said he never said that and we asked him if he would carpet down due to the whole month of plumbing issues he said no we've already spent too much money on the house and we can't afford that which from what I'm seeing under the landlord tenant act 41-121 he actually had a legal obligation to do so once we requested because the property was deemed inhabitable which it's property value for that month was 0.0$And he refused to compensate rent in any manner he initially also told us the properties at vacant for roughly 2 years and attributed the maintenance issues specifically the plumbing issues to it stating that the pipes could have dried out cracked fallen or got roots in them and that would be due to its vacancy and not being used Google supports that claim so does the city of sapulpa open records but he later recants the statement and says that he never said that and at that property didn't set vacant whether or not it did is not the issue it's the issue with his credibility in ability to be trusted And now that we bring up the constant plumbing issues that they have not addressed properly they now threaten to kick us out even though their plumber says there's no issues but we literally send them proof that there has been ongoing issues and he denies it and says it's not happening in that he trust his plumber's more than the video evidence sent to him I would definitely stay away from key renter Tulsa My friends have reported multiple of them who have lived with keyringer properties issues getting their deposit back and having to take them to court so I would stray far far away from key renter especially if you're property manager is Dan Merced he cannot be trusted he will lie to you most issues that we faced took longer than a month to get fixed but in their system they marked it completed before it was actually completed so that would be falsification of records I have proof I have photos of this and all documentation point of it being do not rent with key renter they're slow to fix your maintenance request they will cancel your maintenance request without addressing them they will falsify the records and say they were completed sooner than they were they will lie and they will try to keep every cent of your deposit that they can read more

Requested a tour of one of their properties listed on Zillow.com. The swift automated response was followed by several layers of a website -- not their official website but an app -- that requested oddly irrelevant information FOR A SIMPLE TOUR. It started to feel like a scam, so I didn't fill out the forms. read more

Terrible don't rent any thing they manage, you will regret it. They add costs and their leases are a nightmare.

Terrible customer service. Will never rent from them. Continues to start an argument with me instead of correcting their mistake/apologizing on text but refuses to answer the phone. read more

This is how they respond to a customer paying $1600 in rent. Unprofessional, condescending and rude. The house is fine but there service is absolute trash. Already wrote corporate and will be getting out as soon as this lease is up. Never using them again rather rent an apartment or buy a house. Worst experience ever. read more

Started off great and ended in a nightmare. I wouldn't recommend this place to my worst enemies. Customer service and response time is horrific. We have worked personally with several people within the agency trying to get someone to assist us and were met continuously with disrespect and lack of compassion and information. So much has occurred it is hard to put in a post however I will highlight a few. We had a tenant move out of our home at the end of a 15-month lease and had left our brand-new house in a state of distress. We live out of state and trusted our property management to represent us however did not receive that and instead were met with the most unhelpful group of people. We made several attempts to try and reach upper management or someone to help with our situation as we had to try to sell our home as quickly as possible. Tenant made it difficult to show our house while they still occupied it so we took our home off the market until the end of our tenant's lease in hopes we could work quickly and efficiently once the tenant had vacated the property. Keyrenters was aware of this and moved very slowly in which they reached a 45-day deadline to have to refund the tenants remaining deposit. We weren't made aware of any of these things. As we tried to work with Keyrenters to bring the property back to livable standards we were met with disrespect and lack of compassion. Every contractor they sent out had to return to the property more than once as we had received feedback there were still things to be repaired. The Property Managers we were dealing with directly at Keyrenters never made a physical appearance to check any of the work, so we had to rely on outside potential buyers that went to view our property which was embarrassing to say the least. At one point we had to fly out to Oklahoma and spent a day and a half cleaning the inside and outside of our home to help in the sale of the property. We witnessed first-hand how much damage our home was in although we were being told by Keyrenters that it was close to completion. The tenant ended up having pets in our home. (We were open to pets if disclosed in beginning so tenant lied stating they had none and ended up having several). Our brand-new wood flooring was damaged with pet urine beyond repair in several areas throughout the house as well as some of the carpeted rooms. Our front door had holes in it because Keyrenters decided to change the locks with a different doorknob and lock that didn't match original holes. I requested this to be restored with original lock since we paid an extra fee and had it specialized from builders originally, they finally fixed it and charged us for it. After several months of trying to get our home presentable we were provided with bills from Keyrenters totalling $1700. When questioning this bill and lack of communication and expressing frustration of why we felt we shouldn't be responsible for this, we received a nasty email response from MARISSA stating that we could deal with their legal representative Patrick and included Patrick on the message. Patrick then emailed us an attachment that he filed via court and said if we have any questions or concerns to direct them directly to him. My wife then sent a respectful professional email of questions and concerns, breaking down the billing and asking if we could come to a fair solution and was met with the following response from Patrick....... "I will respond, if I can respond, when I can respond." If our family wasn't already mentally and financially drained from this entire process for several months, we would have fought this in court as we received legal advice we could have won. At the end it wasn't worth it for us as again we live in another state. We paid the $1700 after being harassed from a process server daily knocking on our door. Received no further response from Keyrenters. Don't use Keyrenters Property Management in Tulsa. I wish every business had the mindset to treat customers as they would want their loved ones treated. Keyrenters is far from that approach. read more

I am changing my rating of 5 stars which was given under contract. Now the truth. Key Renters artificially raises the cost of housing by being a middle man between the landlord and tenant. I moved one house over to a new landlord, same exact house for $$$ less. And more importantly, no 35 page lease! I was pressured to sign because of the lack of available housing and wish I never had. 1. 35 page lease. 2. $300 fee added to contract that was apologetically removed after pointing it out. 3. Paying the water bill for both sides of the duplex until I was able to prove it with the fact that my neighbor had no water bill. 4. Was told halfway into my lease that I could no longer use the fireplace. 5. Bought some parts $20 to fix a maintenance problem and was told I would "absolutely not" be reimbursed. 6. Property was advertised with a $500 deposit and after jumping through all the hoops of getting ready to move, at the last minute, was told the deposit is now $1000, or double. 7. Upon giving notice to vacate, I was presented with another contract to fulfill in order to leave peacefully. Lastely, people, there IS an affordable housing crisis going on as I write this, and there is absolutely no good reason for there to be middlemen artificially raising the cost of housing and especially bad businessmen who do not have good business ethics. In closing, I kept my end of the contract, stopped using the fireplace which I paid for, and had my deposit returned. Also, I can't speak for all cases but in mine, the actual landlord was constantly visiting the property and doing so in annoying fashion such as wanting to enter the premises, making it unbearable to live there because now I had two landlords to deal with. I know I can pursue Keyrenters legally but I am hoping over time they will either start being responsible or just fade away as most bad business men eventualy do. Property management for single family dwellings is an abomination to humanity, and there needs to be laws put into place to protect citizens against this practice. read more

I am a property owner. This is my first property that Key Renter stepped in and worked through the process of getting a tenant that did not want to leave off of my property. I am pleased with Key Renters marketing abilities. I am pleased with Brian Property Manager quick response to my concerns and open line of communication with any problems with the property. That has been great. I am not pleased with the particular maintenance crew that did some work at my property. That said, I opted to have my handyman and myself clean up and fix up the rest of the property to my standard. I live here in Tulsa and I do drive by from time to time. That is my responsibility. That is my solution to that problem. I know the work is done right. Currently, I have reached out to Brian and Hannah (Business Rep) about my financial statements that need better transparency and explanation of deductions. I also have a listed amount of unpaid bills on my online account dashboard with no explanation. These things are easily fixable. "Hey this isn't making sense to me." "Can you find someone in your organization that can help me understand?" Overall, I am rating a 3. Marketing (5). Maintenance (1). Administrative services (3). We will see how all of this gets handled. Every situation is individual. How I respond matters. How they respond matters. Thank you Caroline Morrison read more

During 2022 Key renter was managing my duplex property. One Unit went vacant in October 2022. After the new tenant moved in. My electric bill for the vacant unit was over $250 for only three weeks of vacancy. The tenant Erica told me that when she self toured the unit all the lights were on and the air conditioning system was set to 60 degrees. Erica told me that Key Renter instructed her to leave all the lights on and to keep the air conditioning temperature at 60. Erica also showed me over 20 pictures on her cell phone camera of several areas. Where there had been no cleaning at all. As a property owner I paid an invoice for carpet cleaning. The photos of the carpet showed several areas where stains were just left and dirt spots. Erica spent a full week cleaning the unit before she moved in. read more

I was going to rent a apartment The add said 750 all bills paid When Dan found out it was section 8 voucher He raised the rent and said I had to pay the electric and gas bills Because housing would give me an utility allowance I advised him I wanted the all bills paid like advertised he said he couldn't uphold the original advertisement There was also a 200.00 paperwork fee not mentioned in the advertisement. As well as the deposit weived has stipulation on you getting there insurance. Dan offered my 50 dollar application fee back. He said he would put it back on my card; I have lost my card in my move. I asked for a money order he said it would be mailed to me in a couple of days.that was November 4 2 days ago he texted and said he couldn't give the money back and could no longer help me. Keyrenters just texted me conforming that Dan said he would give me my 50.00 application fee The address is 1825 n college unit 6 Tulsa Oklahoma 74110 If you put In an application for this unit October 2022 till November 4 It was promised to me you put in an application fee for nothing How many people did you take the application fee from? I have text that state the apartment was promised to me As far as the no refundable clause I didn't change the agreement Keyrenters did read more

This place is a rip off. Read your lease agreement carefully. Any deposit money is not refunded even when you don't move in. Had a friend that lost over $2,000.00 dollars because she refused to move into such a filthy apartment. Please ask to see the unit you are renting in person before you make a deposit. Not just pictures. read more

I love this property management company, the past 3 years dealing with them has been amazing and stress-free. Anytime I have an issue, they gave effective communication and very prompt as well. 10/10 will definitely recommend read more

Have had issues with them since I move in in August of 2019. This is me and my bestfriends first time renting a house together and I 100% regret having a middle man like keyrenter. Move in process is super quick and efficient plus all online! We that that was so cool and convenient. But once we moved in and noticed the house had issues it was a different story. We pay our rent on time EVERY month and have mirroring schedules (she works during the day, I work over night) so that someone is always available if something needs to be taken care of. As soon as we settled in we realized something was wrong with the hot water so we put in a maintenance request and waited. A few days go by and a bunch of back and forth they end up having to replace the whole water tank. As they are in the process of replacing that we notice something's wrong with the drainage (sink and bathroom) and heater (wont stay on until it reaches desired temp) we tell them then a couple weeks go by keep in mind it's cold out side by this time. I'm over them at this point so I go up there speak to Levi about everything that's been going on and he gives me a fake number to contact him and sends the tech immediately. I notify said number that the tech FRANK didn't show call or text. Next day Frank showes up (odd guy but I didn't read into it) Frank has to come out 3 or 4 more times before they ended up replacing our thermostat I had to say I wasn't gonna pay rent to even get them there and on top of that the last time Frank was at my house he was drunk and brought a drunk woman!! She and he were both cursing in front of my mother! Finally that gets fixed and they clear the matinance request without even fixing the drainage issue (pipes put in backwards (water being pushed up the pipes insteadof flowing down)) Like it's just one thing after another at this house and they are never on top of it and dont even follow up. We've had two Plummer out tell us the same thing about the pipes and here it is almost April and it STILL ISNT FIXED. Then the Gerardo dude decided to deactivated my portal!! Aka autopay has been turned off so idk what they doing now. This isn't everything but the most annoying highlights they are putting our health at risk and I'm over it. Update Its HILARIOUS you say they're supposed to be here after 2PM (the time I've started going to sleep within the past two weeks aka AFTER ALL THE ISSUES) check out these texts from when yall actually started arrive always AFTER 6PM so try and turn it around again and there were sooo many because GERARDO kept canceling them if you'd look they're all about the same issues. And we've been with the new company for maybe 3days now AND THEYRE ALL FIXED HMMMMM WONDER WHAT CHANGED read more

Keyrenter Property Management Tulsa - Proof of after 6pm arrivals - Property Management Near Me - Tulsa, Oklahoma

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Billed for the same repairs month after month. No explanation. One of the items is brand new and was installed by their technician and they take out two hundred dollars three times for repairs rather than warranty the install they did or use the factory warranty. When we complained they fired us as a customer. From what we can tell it seems like they have a handyman on their payroll they send over and over until he finally gets it right billing us a high hourly rate while he 'fixes' things. Renter hates them and property owner has lost money every month due to their practices. No itemized explanation of why repairs take numerous attempts. A very flawed business practice that has cost us about 250 a month. Will not refund the money they charged for their guy 'fixing' a brand new dishwasher numerous times that's under warranty with a warranty card on file in their office. Customer service included mansplaining and termination of contract. One star is two too many. read more

The Tulsa office is a joke. Both our Landlord and the Owner of Tulsa "Mat" are unprofessional and have unethical behavior. I will no longer be working with this company in the future. read more

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I applied for a property with this rental company, they rented the property that I wanted before they got to my application and there were no other properties of there's that I was interested in. They message me to tell me they rented the place already and when I asked for the application fee to be refunded they said they would transfer it to another property to which I explained they didn't have any properties I was interested in. They didn't deny me or even run anything they just straight up stole my money. I can't recommend even looking at places with this company because they have places up that they have already rented and refuse to give you the application fee back for the location you wanted and will just steal your hard earned money. read more

I was simply looking for a place to rent. I found several that I was interested in and requested visits from several websites including Zillow, rent.com and keyrentertulsa website. I have received no response. I called the company and left messages 3 times for the property manager and received no response. I will not bother doing business with this company EVER. If they cannot return a phone call for someone trying to rent, imagine how responsive they will be after you sign a lease... read more

If you are seeking a management company for your investment property, either single or multifamily, I highly recommend Mat and his team at Keyrenter. They are incredibly knowledgeable of the Tulsa market and rental rates, have strong vendor relationships and use the most sophisticated property management tools to ensure your property remains fully occupied. Both Mat & Robert are excellent people to work with, I value their honesty and transparency as well as their staff of attentive managers. read more

A home was listed on all the rental apps online. Within a minute I contacted KeyRental for a showing. It wasn't yet on their website & the person I talked to said she couldn't help but would have someone call me back. I contacted twice via Trulia & Zilllow. On the second attempt I was given a link to schedule a showing. Yay! Nope. After filling in a several page form I was told there were no showing times available. I kept checking the website for 24 more hours. Still nothing but it remains on the rental apps. So I went to their website A day later & filled in the contact form with ALL the info yet again. I was taken to a page that said due to high volume no one would read my email. Are you serious?? Why in the world would you list a home that no one can see? The listing even says hurry-this won't last long. It is extremely frustrating, if you are a homeowner I would consider a different management company. I can't imagine what it would be like to rent from them and the AC goes out! Very frustrated. I'm planning to lookup the records for the owner of the house at 7301 S 70th East ave, Tulsa and let them know they've chosen the WRONG company to represent them. Not ok. read more

Moved into Cherry Street apartments now known as Broadmoor Heights and when keyrenter took over everything went South...One month after signing a new lease the property manager began harrassing me over someone staying with me that was not on the lease even though this was known when I signed the new lease. I was then accused of smoking pot and stinking up the building and having too much traffic none of which was true and every though I paid my rent week early every month they filed for eviction based on these bogus lease violations and just like that I was kicked out during a pandemic and only given 10 days to find a new place. The manager was extremely rude and unprofessional and outright called me a liar when I challenged his false accusations. I absolutely DO NOT recommend doing business with these scumbags... read more

Key renter property management has been excellent to work with. I started the process by scheduling a meeting in Lisa's calendar and then went through to sign a management contract after she answered all of my questions. Rates were fair at 10% of rents collected, and with a $595 leasing fee I felt the prices were lower than some of the competitors in town. I also liked how organized the process was, and the next steps were always super clear to me as I went through. Finally, I scheduled a kickoff meeting with Levi, a property manager that oversees other team members. My property was marketed in a few days with excellent photos and then it leased less than two weeks later! So far so good, and looking to buy more properties! read more

Mat and his team are fantastic. This company has been nothing but responsive, attentive and caring. A refreshing experience after a few bad ones in the past. I'm sticking with Keyrenter Tulsa because I trust them 100%. Would highly recommend! read more

This is the worst property management company ever!! They are crooks, liars and very unprofessional raised my rent with less than 30 day notice from $835-$1200 so I was forced to move, now get a letter saying owe over $1200.00 no itemized statement. No contact phone number to call so I looked the number up and they have never heard of Sophia also Matt and Diego are very rude and dishonest. Don't rent from them, run!! read more

Mat and the team are top notch! They have a deep understanding of property management and do what they say!

This company is one of the worst management companies I've ever dealt with. For the last 20 years, I've had several management companies oversee my housing, and this company by far is the most inadequate, useless, and unethical. Nelson Zavó, who is the apartment building manager for my apartment building, is incompetent, disrespectful, and overall a lousy manager. I don't know why the company continues to employ him considering the following issues that happened in the last year (and these are only two examples among many) and that I have to constantly put in all kinds of effort to get a response for basic issues. In June 2019, I notified Nelson about the presence of bats around the building and the making of a colony in the buildings' pillars. He simply said that an exterminator would come out. An exterminator never did and neither did Nelson to inspect the building. And Nelson never followed up with this issue. Ten days later, two bats made their way into the apartment building, and in the middle of the night, my girlfriend and I got bit by the them. None of the urgent care units I called had the vaccine and all said that we would need to go to a hospital for the treatment, which meant that my girlfriend and I went to the emergency room. While we both had insurance, getting the rabies vaccine brought the total cost of medical bills to over $2500. Then, I spent the next two months trying to get compensated for the medical bills because of neglect and incompetence on Nelson's part and other Keyrenter employees, which could have been avoided if Nelson knew how to do his job. The lack of communication and correspondence over the next month meant I had to write a demand letter to Keyrenter and the landlord asking to work with me on comprehension for the medical bills, and if they wouldn't, then I would file with small claims court. Eventually and without the help of Keyrenter, I got in contact with the landlord, who lives in California. And after two more months, the landlord paid the medical bill. But I can't stress enough: the professionalism of Nelson and Keyrenter was and is unethical and despicable. I really wish the Better Business Bureau could do something about this company to expose its horrible practices and management. A second among other incidents: in April 2020, Nelson hired a lawn service to cut the grass, which was long overdue and literally had 10" grass growth, a not uncommon occurrence despite me regularly telling Nelson that the lawn needs maintenance. The lawn crew was using a weed wacker to cut the lawn (because the grass was so long and unkempt that a push mower wouldn't suffice) and they kicked a rock up that shattered one of my car windows. The lawn crew never said anything about it, which if they did, I probably wouldn't have asked them to pay for it because I know things happen. But they didn't say anything and I wanted to talk with them to pay for the replacement window, and as such, I submitted a maintenance request with Keyrenter that asked for the lawn service's contact information because I wanted to handle the situation myself. But the request was sent to Nelson, and after two weeks of the unsurprising poor communication on Nelson's part and back and forth between texts and emails, which only really happened when my requests were sent to Keyrenter Corporate, Nelson said "they" reviewed the complaint and concluded that there wasn't "sufficient evidence that the damage was caused by the lawn crew, and they have advised that the damage was there when they arrived." First, Nelson never asked me for evidence. Second, he simply ignored communicating effectively with me and completing his responsibility of listening to the client. Nelson said, "I spoke with the lawn service crew, they happen to have an unblemished trajectory working for us. The issue that you described is something that we understand may happen, and up to date, they have always taken responsibility for any accidents." So, third, he doesn't represent a property that Keyrenter gets paid to manage ethically or well. At all. There's no other way to say it: Nelson is remarkably horrible at his job through his repeated patterns of negligence and incompetence. And I hold Mat Zalk accountable for continuing to employ him and/or neglecting to properly and effectively supervise his employees. This company demonstrates how not to run a company, manage properties, supervise employees, or deal with clients. read more

I highly recommend using Keyrenter Property Mangement Tulsa as your next renter. They've ALWAYS been quick and responsive to fix any issue whether it is billing or maintenance. The landlord, Mat Zalk, is very accommodating and puts your quality of living first. Along with his Key Renter Team, they're awesome as well. I value them as a renter! read more

After self-managing my properties for a few years, I finally handed over the keys to Mat and his team and they've made life so much easier. I'm finally getting the "check in the mail" without the extra hassle that came with self-management. They're great guys, and I'd refer them to anyone looking for some property management help. read more

terrible company to rent from, treat renters like garbage once you move in

Have had a great experience with the team at Keyrenter Tulsa. I have properties in Tulsa but live out of state and the team have helped me find properties, do the repair work to get them back into great shape, and then handle all of the work to get and keep great tenants in the properties! What more could an investor ask for? Talk to Matt if you want a property manager that works hard for their monthly fee. read more

Matt and the Keyrenter Property Management team do a great job. If you have investment property that you need managed by highly-skilled professionals, they are your best bet in the Tulsa area. read more

Do not trust this company!!!! I needed to relocate back to the Tulsa area due to my Employer needing me back in this area. With that being said I needed to move in the middle of June and applied for a nice looking rental in a good part of Broken Arrow. After driving all day with 3 trucks fully loaded we arrived at the house to find it filthy and infested with mice at 3:00 AM in the morning. There was a stench of urine in the whole house. Blood and other body fluids on the walls. There was mice turds every where in and outside of the house. There where also several mice bait traps all over in the kitchen. I am very allergic to wood fireplaces and they did not even bother to clean the pile of ash out of the fireplace. Food crusted all over the stove and counter in the kitchen. Exposed electrical wires everywhere. We left the house and checked into a hotel and called the property manger right away. He said no problem he would get us out of the lease without a worry. Well by the end of the next week we where informed after speaking several times with the property manager and the owner of this office that they had turned us over to a collection agency 1 week after we where do to move in. And to top it off I have in emails that they where releasing us out of the contract and that we would only need to pay a proration for the rent for the days no one lived in it. This was a total of 6 days. We should have only needed to pay $465 instead they sent my roommates and I to collections for $5,690. Never trust this company!!!! My next step is the BBB. read more

Working with Mat is an absolute pleasure. I own a number of properties in various states so i work with multiple property managers. He is in the top 5%. He answers all my questions quickly, takes care of issues right away and is extremely responsive to concerns. I wish the majority of property managers conducted business in such a responsible manner- he is a rare find. read more