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Keystone Laboratories

5.0 (2 reviews)
Closed • Closed

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3 months ago

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3 years ago

No appointment, no wait time. The phlebotomist was very pleasant and she was very knowledgeable about the test.

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Genova Diagnostics

Genova Diagnostics

1.6(154 reviews)
1.9 mi

I used Genova Diagnostics for a test that requires frozen saliva samples to be shipped overnight to…read moremaintain specimen integrity. I followed the instructions and dropped my completed samples at a FedEx in the morning on 12/23, but the package wasn't picked up until 12/24 and didn't arrive until 12/27--five days later. Because of this, I was understandably concerned that the samples might no longer be valid. I contacted Genova on 12/27 to ask whether the samples passed their stability / integrity check and whether I would still be charged if the results weren't usable due to the shipping delay. They did not respond until 12/30, and said only to call them. I responded the same day, explaining that I was traveling and unable to call, and asked if they could please provide the information in writing. Since then, I have not received any further response or clarification. This has been frustrating because the test instructions emphasize the importance of overnight shipping and timely handling, yet when I tried to address a delay that was outside my control, the company provided minimal communication and no written follow-up. At a minimum, I expected timely confirmation about whether my sample was usable and whether I would be billed for an invalid test. Based on my experience, I would advise others to exercise caution when dealing with Genova, and I hope Genova improves both their communication and their process for handling time-sensitive specimen issues.

Absolutely the worst lab I have ever worked with, and I am a healthcare provider. They have…read moreterrible customer support, and their costs are astronomical without any justification. They will bill your insurance thousands of dollars for a test that cost a few hundred. Use Diagnostic Laboratories instead. They have reasonable prices and just as accurate results.

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Genova Diagnostics
Genova Diagnostics
Genova Diagnostics

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Quest Diagnostics

Quest Diagnostics

2.6(19 reviews)
0.3 mi

Everything was fine at Quest! I arrived early, appointment…read morewas scheduled for 8am, and I was called in at 7:45. The waiting area had a place to log in or scan your paper work. No need for a receptionist. Waiting room was fine, nothing fancy but clean. Lobotomist lady was super nice and friendly. I had 13 different tests done and I started to receive some of the results in less than 24 hours. Still waiting for 4 more tests which I am sure will arrive shortly. The room I was admitted in was clean as well and I was out of there in less than 15 minutes. The website is easy to navigate, just read and follow the instructions. I found out about Quest via Fullscript after my nutritionist requested the 13 different blood work needed I was scheduled to go to a different quest lab but received an email a few days prior to my appointment to let me know that particular location was closed, and I needed to go to 2 Doctors place in Asheville. I could not reach Quest but contacted Fullscript and they helped me reschedule for the same day and time at the other location.

Their hours are extremely inconvenient. Only open on weekdays during work hours…read more Secondly, they somehow lost my doctor's order for the lab work. I called my doctor, and she sent me another one, but they said it could only be faxed. After that, my appointment had passed and I had to wait all over again, but I couldn't because I needed to get to work. So I didn't even get my lab work done due to the sheer incompetence of the employees at Quest.

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Quest Diagnostics
Quest Diagnostics
Quest Diagnostics

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EmergeOrtho - Blue Ridge Region

EmergeOrtho - Blue Ridge Region

1.7(31 reviews)
0.3 mi

Post surgery after 3 nights in hospital: Specifically…read moreregarding Dr. Christopher Lindsay and the other doctors and nurses in the OR prep and the OR. I do not advise going home day after surgery. The pain is even harder to manage the first week after surgery than before which had been impossible. They can use medication in the hospital that will not go home with you, and it took that to keep me from crying out in pain. After 3 days, I went home and still took pain medicine before it was time for another dose. My pain simply didn't follow the 4 hour time frame. I followed all directions except taking another does occasionally prior to 4 hours. Sometime before my 2 week check up, I was finally pain free after decades of chronic pain. I don't think that is necessarily totally normal, but it is a welcome change. The worst part of postoperative pain was hip, above knees, and top front groin area of my thighs. That pain was horrible and really hard to manage, so to have relief is incredible to me. I'm extremely grateful. The entire surgical staff at Advent were amazing They knew I was already in extreme pain when I arrived. The made me feel safe and like I mattered. I would definitely choose Dr. Christopher and all of the other doctors who took care of me and kept me calm.

Largely impersonal and bureaucratic. Docs don't reply to messages sent via patient portal. Extreme…read morepain means nothing to the medical staff. All parts of the building are also cold. Zero eye contact from reception staff. The one good thing is their urgent care clinic

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Keystone Laboratories - diagnosticservices - Updated May 2026

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