Overall, my stay was really nice, but on my last day there about 15 minutes before I was to leave…read morefor checkout I got escorted out and told to leave ~ they said I wasn't staying there (legit been there for two weeks 7th floor then 2nd floor due to a water leak at my apartment building).

I enjoyed my stay here for one night quite a bit! The room appeared largely clean and was very…read morespacious. There are a lot of great amenities like free breakfast, water refill in the gym, and ice machines on every floor. The location is pretty central in downtown which made it easy to find some good eating. For guests who are concerned about security -- the parking lot is gated but it's near quite a few other parking lots, and it's not really fenced off. I didn't find it entirely too secure but everything passed without incident. I would stay here again if I ever have need to be in Birmingham again!

This was the worst Hilton experience. I was booked here for a month for business. Room service…read morewas subpar; we all had to ask several times just to get our rooms cleaned and when they were if was sub-par. employees besides 2 were very impersonal, there was a full employee turnover during our stay and they were still unapproachable. The outside common area was trashy, cigarette butts everywhere and never cleaned up. Trash in the parking lots. The side doors were inoperable during the month-long stay. At checkout, the front desk clerk did not know how to separate guest charges and was unable to check me out because the person training her was in the restroom, while standing there i saw her exit the lobby door. Employees lacked any professionalism in attitude and appearance.

Had 2 consecutive days of appointments in the area. Made reservations to stay in Marriott property…read morein Gardendale the first night. Checked in this Hilton property the next day. The stay was less than desirable. The hotel has no complementary food nor snacks. Nor was there breakfast available onsite. Early that morning long before checkout hour, as I was dressing for the day, I heard rooms down the hall being knocked on. More of banged on. Then the knocking became closer up the hall to my room. It was clear someone going room to room knocking had and loud on the doors saying " Housekeeping" in a loud screeching voice. I really thought l was hearing a clip from an "old time" movie, definitely not a luxury brand hotel!!!! The knocking shouting "housekeeping" finally made it to my door. I immediately responded "The guest is still in here!!!" I was truly appalled! I'm a Hilton Honors gold member (AmEx Platinum) with a late check out option. It wasn't even 10 AM CDT. That approach was far reached from being professional yet, alone not business professional either. When I left that housekeeper was near my door and immediately asked "are you checking out now?" My loyalty toward Hilton was tarnished with that stay!

The Redmont Hotel is a solid choice if you want to stay in the heart of downtown Birmingham with a…read morelittle more character than your typical chain hotel. The building has a beautiful historic feel, and I like that they've maintained some of that old Birmingham charm rather than making everything feel overly modern and generic. The location is also convenient if you're attending an event downtown or want to be close to the theatre district, restaurants, and other attractions. One of the highlights is the rooftop bar. The views of downtown are beautiful, especially around sunset, and it's a nice place to grab a drink without leaving the hotel. Service is generally warm and welcoming, which makes a difference, particularly in an older property where a few things may not feel as updated as a newer hotel. Parking is valet only through the hotel, so that is something to factor into your stay as well. Great downtown location, historic charm, good hospitality, and a rooftop worth checking out. I'd stay again, particularly if I needed to be in downtown Birmingham.

Terrible, disgusting hotel and even worse management. The local manager, Tonya Williams, is an…read moreoutright liar. Do not stay here at all!! I would rate this Hilton property 0 stars if we could. We are loyal Hilton Diamond members and have stayed at multiple Hilton properties around the world. This was one of the worst properties we have ever stayed at. We stayed here in February and from the time we attempted to check in, it was disappointing. We were upgraded due to our Diamond status and upon checking into our room it was absolutely disgusting. The bedsheets appeared dingy and the bathroom was gross. There was hair on the ground and a vomit stain on the tile. So vile! We called downstairs right away and were moved to another room that was not much better. However, we were there for a family function and has other guests arriving that we has suggested the hotel to. We did notify the manager on duty and he told us he would escalate our concerns. The next day, the hotel manager, Tonya was on sight and sat down and spoke to us regarding the issues. She agreed that our experience was 100% unacceptable and promised to compensate our Hilton Honors points for our entire stay. She assured us that she would make this happen. Also, despite our complaints and meeting with her, our room was never even serviced by house keeping our entire stay. Now over 1 month later after no follow-up call or email, we contacted her and at first she acted as if she has no idea what we were talking about. Then she stated she escalated the issue to corporate but was unauthorized to issue more than 20,000 points, which covers absolutely nothing. And stated there was not really anything for her to do! She totally and outright lied to us, after she had assured us in person and in an email that our entire points would be compensated. She even had the audacity to even yell at us on the phone. This is not the type of experience I expect as a loyal Hilton Diamond Member. In conclusion avoid this disgusting and poor quality Hilton property at all costs.

Great location! Love the park grounds all around. We are on the top floor, so we have a pretty…read moreserene view. Room is urban chic; like the look, but, I'm disappointed in the cleanliness. Bed seems clean, but the floor wasn't vacuumed properly. We got here a little early, but, they didn't hesitate to check us in. We are only pit-stopping here for one night on a longer trip, so, I might give them another chance in the future, just because the location is beautiful and so convenient off of the 459 loop. Floor is unforgivable, but, may be a simple, negligent mistake. Keeping my socks on for sure!

Property was clean and safe. Amenities such as FREE breakfast was not included. Parking was…read moreassessable and convenient. Swimming pool was clean and available.

The hotel was located in downtown Birmingham. We were able to walk everywhere. The hotel itself was…read morefine. Not a lot of amenities. The room service was spotty at best. One day, they had to come twice after we called them, and they still did a poor job of cleaning. We got a suite, but the living room had no windows and was not very comfortable. The bed was okay. We were there for business, so we were not in the hotel very much, so the location was the highlight. Next time in Birmingham, we will try a different hotel.

We decided to visit friends while passing through Birmingham and booked The Kelly. The three stars…read moreare for the fun, friendly staff. Everyone we encountered was warm and helpful. The hotel itself is growing tired from its last update. Maintenance seems a little lacking, although, everything in our room worked just fine. The bed was comfortable and the bathroom was nice (no vent). I got practically zero sleep, however, because the street noise was extreme. We have a white noise machine and it couldn't mask any of it. The worst part was, what seemed like obnoxious idiots in jacked up cars with ridiculous mufflers driving up and down the street outside. So I sat up all night imagining bludgeoning some moron to death with his exhaust pipe. NOISE PROBLEM! We won't stay again due to the lack of rest. Too bad...lots of cool restaurants and bars around.

Employees friendly and helpful. Great location with lots if restaurants nearby…read more Still fairly new abd house keeping appears to keep things in good condition. Our room had a drawer if pots that kept sliding open, but maintenance brought me some paint tape to keep it shut. I'm sure they will repair it today!! Shampoo is watery, so if have thicker hair, you need to use more. Same with the gel soap. Already stayed there twice...so Shampoo is no big deal.

Pest issues in original room. Room we were moved to had inoperable curtains, a clogged bathroom…read moresink and no full size towels. Additionally, it was a downgrade from what we paid for

The front desk had stellar customer service. Check in was easy and quick. The lighting is decent…read morefor it to be in a back near a lot of trees. I felt safe during my entire visit. The breakfast items were plentiful which are served from 7-10am. The beds were a little uncomfortable as if someone has been sitting and weighing down on one side. I think a quick fix on flipping the mattress will help. The location is very close to several stores and restaurants, i.e Walmart, Sam's, K & G, Starbucks, and Chipotle just to name a few. Overall, if I return to Birmingham I will book at this location again.

When staying in a hotel, there is an implicit understanding that the hotelier will provide a safe…read moreenvironment for their guests. This hotel does not meet this standard. I had a medical procedure scheduled at UAB. My husband didn't want me driving home by myself the next day so he came down to Birmingham with me. We were a little early so went straight to the hotel to get him checked in. Besides a little language barrier with the front desk clerk, check in was uneventful. We proceeded to his room. Even before we crossed the threshold, the smell of what we thought was bleach hit us square in the face. We thought maybe housekeeping spilled bleach while cleaning the bathroom. Upon further inspection, we realized that the smell was coming from the bedroom area. It was absolutely overwhelming. Almost immediately I developed a headache and my asthma started to act up. I had to leave the room. We went to the front desk and spoke with a different employee, my husband telling her that he couldn't stay in that room - the smell made the room uninhabitable. She said that the hotel was full and there was nothing she could do. She did come down to the room with us to see (smell) what the problem was. Upon entering the room, she immediately knew what it was - the room was recarpeted the day before and it was the off-gassing of the carpet and glue that was causing the odor. We all went back to the front desk where she reiterated that there were no other rooms available and there was nothing she could do. There must have been something going on in BHM this weekend - I had a hard time even finding a room at all. My husband had no option but to stay in this room. We moved his bag in then proceeded to the hospital. I got checked in and got settled in my room all the while with my head feeling like it was about to split in two. I asked the doctor for some Tylenol and told her why I had a headache. She immediately said that my husband absolutely should not stay in that room - the gasses being given off by the glue were hazardous to his health. We told her that there were no rooms available in BHM for the evening. Dr P always goes above and beyond, that's why I like her so much. Once again, she just blew me away with her kindness when she offered my husband a recliner so he could spend the night in my room. Because there was a little delay in getting my test started, my husband took the opportunity to go back to the hotel to check out. Upon telling the front desk clerk that he was checking out, he was told that he wasn't able to until morning. He emphasized that the room was uninhabitable but that fell on deaf ears - she repeated that she was full and couldn't (wouldn't) accommodate him. He asked for the manager and was told that they wouldn't be in until Monday. There was no one at the hotel who could even make a higher level decision. He knew he couldn't and wouldn't stay in that room so he grabbed his bag and left. The clerk wouldn't even give him a receipt. She said he could get it in the morning. We lost $225 on a room that was dangerous for him to stay in. Let me expound on the danger. The "new carpet" odor is the 4-PC off-gassing, which can cause headaches, nausea and eye and respiratory tract irritation. It may also affect the central nervous system. The adhesive used to affix the carpet to the floor typically contains benzene and toluene, some of the most harmful VOCs. These compounds are toxic and known carcinogens. It was reckless of the hotel to sell a room in this condition. Furthermore, refusing to allow my husband to check out and have the room refunded was unconscionable. We stay at Holiday Inn Express often. We have stayed in this particular hotel before without issue. Sure, the room is probably safe to stay in today but the complete lack of concern towards the occupant's health was dangerous and irresponsible. This time is was volatile chemicals - who knows what hazard will be ignored tomorrow. The next time we come to Birmingham, even if this hotel has the last room available in the city, I will stay in my car rather than here. I will be contacting IHG about this incident.

WOW What a great hotel . From the minute that the parking valet parked our Bugatti Veyron…read moreeverything was fantastic. Room was great nice and quiet. The breakfast at Iornwood that Rosie served us was out of this world. We will definitely be back on the return leg of our trip .

We spent one night here for $600/night. We had plastic cups, hair in the shower and on my pillow…read morecase...Disgusting!!! We had flying insects in our room and we were on the 4th floor with no balcony??!! Staff was nice. We wanted to extend our stay for another night but due to the accommodations we chose to stay somewhere else. Overall definitely not on the caliber of a high end hotel which we were expecting for the price.