So I originally checked into the hotel next door, and left in tears. It was absolutely foul. I…read morecalled the Towne Inn, traumatized, and the lady at the front was so kind. She told me to come right over and allowed me to checkout their rooms before booking. Immediately, just from the lobby/ I could tell this hotel was 1000x nicer and cleaner. The hotel itself is a bit older (some peeling paint/wall paper) in the room, but it was clean, the furniture was in good condition and the linens looked fresh. It was such a relief. Very thankful for the kindness and professionalism of the staff here. They were willing to help me out of a nightmare. I did not end up staying here after all, as I had another opportunity- but I absolutely would have.

Hotel was very nice and locally, American owned which was a big plus. Rooms seemed to be recently…read moreremodeled and you can't beat it for the money! Highly recommended!

WORST HOTEL EVER! NASTY blankets and sheets! It literally looked like they just made the bed back…read moreup after MULTIPLE people used them. cigarette burns, stains, and even crusty spots on them. one of my pillows looked like it had black scuff marks on it from someone's shoe. Someone left a cigarette butt on the headboard after they put multiple cigarettes out on it already. The room smelled so bad like they should really be ashamed and embarrassed! The shower had very very low water pressure partly due part of the shower head was clogged with paint. There was moldy ice cream left in the refrigerator. It looked like no one has swept the floor In weeks/months. When I went to make my complain't at the front desk window, she told me there wasn't anything she could do but asked to take pictures of the pictures I took to shower her house keeper, but then tried to make it out like I was lying because of the time it said I took my picture on my phone?? Totally rude and made me uncomfortable knowing that she was trying to turn it around on me to make me out to be a liar! I MOST DEFINITELY DO NOT recommend The Jackson's Trace motel in Sylacauga Al! Not to mention the locks on multiple rooms didn't even lock according to another lady, who had a toddler, who paid for a room as well! She literally went to her bathroom for a split second and her toddler ran out to the parking lot because their door didnt have a lock on it! It's most DEFINITELY over priced to stay there no doubt! so here I am out of $75 because the folks running the motel obviously doesn't know how to run the motel. Im not posting this out of spite or hate because of how I was treated. Im posting this because this is a true event i had to experience and deal with and I hope nobody else has to experience that awful nasty stay. They also tell you that you cannot have any company there either, which yes, i can understand to an extent on some levels, but they literally watch your room from their cameras to see if anyone has any company coming by or not. if they were worried about THEIR JOB and CLEANING duties rather than who you have coming to your room then they might not have as many bad reviews or complaints. Only good thing I can say is their pet fee is only $5, but the $5 pet fee has got to be in cash...? Anyway, I didn't want to post such a negative review but I felt like I had to speak on it. My worst hotel experience yet. 02/04/2026

I read the reviews before I came here. I actually came from North Carolina to get a room here for…read moreme and my 4 kids. First room 27 was very clean no bed bugs only seeen 3 small roaches in a week that I had the room. But that could of been from somebody bringing them there. They always gave me clean towels and tissues they took my trash out a lot of me which was a huge help for me so I didn't have to keep walking out side with 4 small kids in the cold everything in the room worked good The water was hot to take a bathe and shower. Ice machine workeds. The lady and the guy that work there are very polite and respectful would rent a room again

Absolute and complete dump. Only stay here if you are desperate. I'd rather sleep in my car. Filthy…read moreroom. Smells bad, stained carpets in the halls and room. All sorts of things broken. This place is not maintained. They don't have many lights on in the place or the parking lot. I hope my car is still there in the am. Towels were stained. Felt dirtier after taking a shower. I would say they won't be a Holiday Inn franchise much longer but on the flip side it could be that Holiday Inn must be a sh!t brand now. Run away from this place! Zero stars for sure. Absolutely disgusting hotel.

Call an exterminator. Roaches in bathroom. Spider web across bathroom door. He's eating something…read more Trip before that there was a pair of underwear in garbage can. Not sure why i gave it a second chance.

I return here often whenever I am in town. I am a history buff and I love historical feel of this…read morehouse. I love that this place is peaceful, quiet, and lovely. She has a fridge in the kitchen so you can bring your own snacks in. There is a Keurig coffee pot bring your own specialty creamer or use the one on hand. There is a small town steakhouse around the corner

This is one of the most classy & historically aesthetic B&Bs. The owner (Ms. Tena) is an absolutely…read moreprecious & sweet Southern belle! She makes you feel like you are at home & you are supposed to be there! This place is a blessing! From the time you pull into the parking lot, a sense of peace overwhelms you & it is indescribably comforting! I stayed there for almost two months while I worked in Talladega. If you ever get a chance to go that way, I'd strongly suggest you stay at this magnificent place! You will not regret it & you will definitely want to return to stay there again! Thanks again, Ms. Tena!

We spent a beautiful and impactful day at Pursell Farms. The grounds are stunning and the service…read moreis 5 star. The minute you drive onto the property you can feel the peacefulness and pleasure of God. Whether you're planning a corporate event, wedding, girls' weekend, golf outing or family gathering, Pursell Farms will provide an excellent venue and unforgettable experience.

Such a beautiful area! Came for company retreat. Enjoyed riding the electric bikes, UTV's, axe…read morethrowing and archery. The UTV experience could have been at a better pace for us, it was pretty slow/uneventful but had beautiful views. Archery and axe throwing were fun. There are 2 restaurants, Old Tom's pub was okay. Service was hit or miss and we had to send things back a couple of times. Arrington's on the other hand was absolutely fantastic. I wish I could have tried everything on their menu! I considered the breakfast buffet overpriced for the offerings. Staying at Pursell, the walls are thin. I could hear everything from the floors above me. Some parts of my room were not cleaned adequately enough. I brought this to the attention of the front desk and they listened to my concerns. Rented a meeting room where our items got pulled too soon before our reservation was complete and we could have used more assistance on the technology side when we arrived. Every employee was kind and personable. Seeing the cows was fun. Next time I come by I would love to check out their shooting range and play a round of golf. Recommend for a nice weekend getaway. Definitely eat at Arrington's.

I love this place. Conveniently located and well priced. Parking lot is well lit as well as the…read moreentire property. Staff is awesome and accommodating. Will definitely be back. The room was clean and in good repair and the water pressure is like being under a waterfall.

Tried to stay here and when I asked about the rates, the guy didn't answer and asked for my…read morelicense. After several longs minutes of looking at my license he said there was no rooms available. I asked why he asked for my license if there was no rooms available. The guy didn't speak very good English and was acting very shady. It was clear the place was not full.

There is little to say about this business. It was the only place in the vicinity that had rooms…read moreavailable , now I know why! I'm puzzled as to why Red Roof Corporate doesn't revoke this franchise. The facility is old, dirty, and some aspects are likely not up to local building codes. I would have been better off sleeping in a Waffle House or in my truck. AVOID this Red Roof Inn if you want a clean room and bed along with safe electrical fixtures that are not rusty. The best feature of this place was the flatscreen tv, but I can always watch tv on my iPhone..

very low rate, about $83 for 1st night. friendly people. not many people around but flood lights…read moreall over. magnetic card entry plus a dead bolt and another lock higher up the inside of door. single room small but big tv , kingsize bed with tons of pillows. five or six lights. big shelving area. large tower/tub. HUGE vanity, with hairdryer on the wall, tons of towels. large ironing board comes off the wall safely, with iron. heater, A/C unit works great, 2 landline phones, wakeup call. park right at the door to room, restaurants, walmart, publix ...all nearby plus very close to Home Depot. stayed twice recently, 1st time was super clean room, not 2nd time but maybe someone trashed it. maid had emergency or sick.

I'm not one to complain. I've travelled for work for years and understand things happen…read more That said, something needs to be done about the Hampton Inn in Alexander City, AL. My son is in the Army and when he gets to come home and visit, we put he and his wife at the Hampton Inn. We've had several issue with reservations and the lack of apparent training of the front desk staff; but I feel I need to bring up our experience this week: 1. Sunday, 1 June - I check my son and wife in, asking for a room from Sunday to check out Wednesday. It took the front desk person about 15 minutes to figure out how to do that and she eventually got help from what appears to be the housekeeping manager. 2. Monday 2 June - (I paid for the room), I get a call from the front desk asking why there is luggage still in the room. I replied that we got the room through Wednesday. Front desk person had no idea what to do and had to call me back about an hour later. 3. Meanwhile, they get locked out of their room and once again the front desk person can't get them another key. 4. I get the call back from the front desk person who tells me that they can stay tonight (Monday), but will have to check out and back into another room on Tuesday as the room they are in is reserved for Tuesday night. 5. Tuesday 3 June - I go to the front desk to recheck in for Tuesday night. A different front desk person can't handle this and has to call someone to help. After 10 minutes, she says we don't have a room for Tuesday night and there are no rooms available. So now I have no place in town to put my son and his wife. 6. This is either complete lack of training or incompetence by the front desk staff or each front desk person was not being truthful just to get me out of the way. Regardless this is really unacceptable and has really put us in a bind. I'm going to have to send my son 30 minutes away to get another hotel for tonight and I can assure you it won't be a Hilton brand. I worked as a front desk and a night auditor for hotels while I was in college and these tasks are not rocket science. Bottom line, this is extremely disappointing and inconvenient.

Had a reservation through Booking.com the lady at the front desk was very rude. She said we have…read moreproblems with Booking.com and you don't have a room.. Not I am sorry for this problem just we don't have a room very rude. I will never go back. Terrible service. Because of this person Hampton/ Hilton has lost this customer. I will spend my money somewhere else.

This place was immaculate! And what a beautiful room we stayed in. I love the updated paint, and…read morelaminate floors and just a modern look. There's plenty of room and doesn't feel stuffy and gross. The bed was very comfy too! Just all around great!

The pillow had 2 stains that looked like bodily fluids. It needs replacing. The hotel room was…read moresubpar. This hotel had the best rating on Hotels. Com despite its problems. The woman who checked us in was wonderful! The one who checked us out... Not so wonderful. My partner was walking our dog and she (Barb,if that is her real name that she gave him) walked up on him. She made contact with him and started asking him questions about our dog, where we stayed, etc. She left and came back. She proceeded to say there was a pet fee of $15 in cash. The woman who checked us in made no mention of a pet fee or it being in cash and hotels. Com made no mention of a pet fee. My partner and her got into it about the need of it being in cash and him not having cash. Barb was very rude and unwelcoming. She treated us as if we were criminals or low down scum. It was disheartening. Also, upon fighting over getting a receipt over this supposed fee, she gave us a receipt that had the wrong credit card on it. It states the last four of a card we do not have as well as the type (Mastercard). The receipt we got for the fee was not very official either. This shows how unorganized and unprofessional this place really is. I guess that Tatiana was correct about her rating in 2015. Nothing since has changed apparently. PSA to anyone who stayed there that has a Mastercard, check to make sure you weren't overcharged.

A home away from home is a good way to describe the Homewood Suite at Inverness. Visiting…read moreBirmingham for the holidays, we needed a dog-friendly property and the Homewood Suite fit the bill as I am a Hilton Honors member. From the professional and friendly staff, good morning breakfasts, and location, it's worth considering for an extended stay. Be aware, they are upgrading rooms so the hallways may not have carpet and you may hear some construction noise during the day, but not to worry, your sleep will remain undisturbed during the night. Great decent sized gym with equipment and dumbbells to maintain your workout. Plus: * Professional, friendly and caring staff. We wished to move our room so we will not be facing the parking lot; without any questions, they quickly moved our room. * Gym - great set of dumbbell 5-75 lbs, threadmill, Ellyptical, Pelaton bike, kettleball, etc., outdoor pool + basketball * Location - off of busy 280 in Inverness - easily able to drive to any restaurant, store, location in the area...all dependent upon the time of the day Minus: * Actually will become a PLUS as they are renovating rooms to make them more comfortable The Homewood Suite brand provides a home away from home as there is a small kitchen, living room and separate bedroom. The Inverness property adds to the Hilton brand with it's great staff and location. Definitely worth considering when staying in the area.

We have come to this hotel for years on our way to TN, and it is going down hill. First when we…read morearrived at 4:00 in the afternoon there was no one at the desk. One employee was on break by the door but didn't bother to get up and check us in. We finally looked in the back room and saw a worker. She came out and checked us in. This kind of lackadaisical attitude showed I. The room too. Broken light plates, dusty ceiling fans, a stopped up toilet and stains on the carpet. But it gets worse. We went down for breakfast and there were two employees just chatting at the front desk. I went to the restroom and heard someone talking loud on their phone. Didn't think anything of it until I went out to get coffee. There was only decaf. I went to find the hostess of the kitchen and couldn't find anyone. Then I saw her coming out of the restroom walking slow like she had nothing to do. She was the one I heard on the phone! I ask about getting coffee. She said, "It's brewing." And kept walking slow towards the kitchen. After looking at the food which didn't look good at all, we decided to pack up and find a restaurant. When I went to check out, about 15 minutes later, there was still no coffee!! This was 7:30a.m on a Friday morning!! Unbelievable and sad. We love the location of this hotel. We will be co tasting the management as well.